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Mobile sales representative vs retention representative

The differences between mobile sales representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a mobile sales representative, becoming a retention representative takes usually requires 6-12 months. Additionally, a retention representative has an average salary of $50,753, which is higher than the $38,757 average annual salary of a mobile sales representative.

The top three skills for a mobile sales representative include customer service, customer satisfaction and customer interaction. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Mobile sales representative vs retention representative overview

Mobile Sales RepresentativeRetention Representative
Yearly salary$38,757$50,753
Hourly rate$18.63$24.40
Growth rate4%-4%
Number of jobs315,200220,352
Job satisfaction--
Most common degreeHigh School Diploma, 33%Bachelor's Degree, 37%
Average age4740
Years of experience412

Mobile sales representative vs retention representative salary

Mobile sales representatives and retention representatives have different pay scales, as shown below.

Mobile Sales RepresentativeRetention Representative
Average salary$38,757$50,753
Salary rangeBetween $33,000 And $44,000Between $40,000 And $63,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Forward
Best paying industry-Technology

Differences between mobile sales representative and retention representative education

There are a few differences between a mobile sales representative and a retention representative in terms of educational background:

Mobile Sales RepresentativeRetention Representative
Most common degreeHigh School Diploma, 33%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common college--

Mobile sales representative vs retention representative demographics

Here are the differences between mobile sales representatives' and retention representatives' demographics:

Mobile Sales RepresentativeRetention Representative
Average age4740
Gender ratioMale, 56.4% Female, 43.6%Male, 38.5% Female, 61.5%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between mobile sales representative and retention representative duties and responsibilities

Mobile sales representative example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Handle customer transactions via POS and POA (point of activation) register.
  • Utilize cell phone carriers' POS systems in order to register sales and provide customer support.
  • Engage in conversation with guests providing the latest Smartphones and popular electronics and cable services and deals.
  • Assist patients with Critical/Triage calls; document necessary symptoms for medical assistants to determine what medical intervention is necessary.
  • Share knowledge with guest to insure the best smartphone match are met for each individuals needs.
  • Show more

Retention representative example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Mobile sales representative vs retention representative skills

Common mobile sales representative skills
  • Customer Service, 32%
  • Customer Satisfaction, 15%
  • Customer Interaction, 6%
  • Inbound Calls, 5%
  • Product Knowledge, 5%
  • Sales REP, 5%
Common retention representative skills
  • Product Knowledge, 22%
  • Customer Service, 15%
  • Outbound Calls, 7%
  • CSG, 5%
  • Customer Retention, 4%
  • Customer Accounts, 4%