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National service manager vs general service manager

The differences between national service managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a national service manager, becoming a general service manager takes usually requires 4-6 years. Additionally, a national service manager has an average salary of $111,633, which is higher than the $85,187 average annual salary of a general service manager.

The top three skills for a national service manager include project management, customer service and service organization. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

National service manager vs general service manager overview

National Service ManagerGeneral Service Manager
Yearly salary$111,633$85,187
Hourly rate$53.67$40.96
Growth rate5%6%
Number of jobs91,293435,376
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 58%
Average age4644
Years of experience86

National service manager vs general service manager salary

National service managers and general service managers have different pay scales, as shown below.

National Service ManagerGeneral Service Manager
Average salary$111,633$85,187
Salary rangeBetween $79,000 And $156,000Between $52,000 And $137,000
Highest paying City-Mountain View, CA
Highest paying state-California
Best paying company-Stanford University
Best paying industry-Finance

Differences between national service manager and general service manager education

There are a few differences between a national service manager and a general service manager in terms of educational background:

National Service ManagerGeneral Service Manager
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Pennsylvania

National service manager vs general service manager demographics

Here are the differences between national service managers' and general service managers' demographics:

National Service ManagerGeneral Service Manager
Average age4644
Gender ratioMale, 74.2% Female, 25.8%Male, 78.3% Female, 21.7%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage7%10%

Differences between national service manager and general service manager duties and responsibilities

National service manager example responsibilities.

  • Negotiate and set SLA parameters to ensure ongoing focus and drive to achieve set targets.
  • Manage call escalation, call dispatching, OEM support, and an extensive network of service representatives.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Develop service contract structure and roll it out to the OEM partners, channel partners, and direct customers.
  • Partner with product/supply chain senior management and sales field leadership teams to implement improvements to inventory and distribution processes.
  • Conduct weekly safety meetings to review ISO procedures, paperwork issues, safety issues and regulatory updates.
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General service manager example responsibilities.

  • Lead team through ISO certification which increase quality and processes.
  • Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
  • Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Maximize repair/assembly departments' workflow, parts inventory, and logistics.
  • Improve quality systems across all plants and obtain QS or ISO certification at all sites.
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National service manager vs general service manager skills

Common national service manager skills
  • Project Management, 19%
  • Customer Service, 7%
  • Service Organization, 5%
  • Business Development, 5%
  • CRM, 5%
  • Training Programs, 5%
Common general service manager skills
  • Customer Service, 20%
  • Customer Satisfaction, 7%
  • Business Plan, 6%
  • Employee Development, 5%
  • Oversight, 5%
  • Financial Statements, 5%

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