Network support senior analyst vs support lead

Differences between network support senior analyst and support lead duties and responsibilities

Network support senior analyst example responsibilities.

• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Install network switches and setup for correct communications.
• Perform remote and on site support for computers, servers and VPN devices.
• Provide project management support for departmental Lan installations.
• Evaluate LAN hardware and software requirements and capabilities and make recommendations.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Support lead example responsibilities.

• Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
• Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
• Develop and manage a unify desktop/notebook PC image.
• Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
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