Networks computer consultant vs technical support engineer

Differences between networks computer consultant and technical support engineer duties and responsibilities

Networks computer consultant example responsibilities.

• Manage project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
• Establish network security, including firewall, VPN, and secure file and print sharing.
• Patch Ethernet cable properly if disconnect or remove in the LAN room or switch closet.
• Install and provision new McDonald & Starbucks access routers during the overhaul of their network infrastructure.
• Respond and update ticket calls using USD software database.
• Set up, configure and troubleshoot wire and wireless networks.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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