Noc manager vs engagement manager

Differences between noc manager and engagement manager duties and responsibilities

Noc manager example responsibilities.

• Manage execution of rollouts, operational changes, and routine maintenance procedures across business lines within strict maintenance windows.
• Ensure peak network reliability through managing network performance metrics.
• Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
• Configure the enterprise environment using SCCM and update the windows servers using WSUS integration in SCCM.
• Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
• Familiarize self with Ciena 4200 and BTI 7060, in support of testing and troubleshooting GigE and Ethernet circuits.
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Engagement manager example responsibilities.

• Lead implementation services team for ITSM SaaS solution through deployment of ServiceNow.
• Create and manage project plan & schedule; monitor project status throughout the SDLC.
• Manage customer interactions and relationship building with support staff, managers, and c-level executives.
• Manage all the environments and play key role performance test SME for the entire program.
• Lead the sale and implementation of leading edge technologies with a specialization in CRM and portal applications.
• Lead efforts and implement compliance programs establishing compliance with GAAP; IFRS, FERC, and other regulatory reporting.
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