Noc manager vs senior service manager

Differences between noc manager and senior service manager duties and responsibilities

Noc manager example responsibilities.

• Manage execution of rollouts, operational changes, and routine maintenance procedures across business lines within strict maintenance windows.
• Ensure peak network reliability through managing network performance metrics.
• Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
• Configure the enterprise environment using SCCM and update the windows servers using WSUS integration in SCCM.
• Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
• Familiarize self with Ciena 4200 and BTI 7060, in support of testing and troubleshooting GigE and Ethernet circuits.
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Senior service manager example responsibilities.

• Manage revenue and expenses for budget to meet shareholder KPI metrics.
• Ensure SLA compliance, manage escalations and build solutions to respond to new requirements.
• Develop a robust PMO framework and manage the responsibilities for the SunGard project team.
• Identify investment opportunities and manage investment product fund to ensure excess ROI and minimize carryover losses.
• Manage agile development scrums teams through sprint development, hardening, integration and QA testing (standard SDLC).
• Manage relationship and services provisioning with off-shore partners in India that develop a portfolio of tools which are deployed globally.
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