Office assistant and customer service vs assistant office manager

Differences between office assistant and customer service and assistant office manager duties and responsibilities

Office assistant and customer service example responsibilities.

• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
• Determine Medicaid requirements and eligibility.

Assistant office manager example responsibilities.

• Communicate Medicare and Medicaid benefits and regulations with patients.
• Provide customer service to residents and family members in Medicaid process.
• Maintain current patient demographic and insurance information, and ensure strict confidentiality of patients' records in accordance with HIPAA regulations.
• Reduce overhead by thousands of dollars for waste management and EHR yearly cost with Aprima.
• Review all diagnosis on the encounter forms to make sure that ICD-10 codes are used properly.
• Organize patient information, insurance paperwork, and patient file management; closely follow and monitor HIPAA regulations.
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