Office assistant and customer service vs customer service trainer

The differences between office assistant and customer services and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an office assistant and customer service and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $31,405 average annual salary of an office assistant and customer service.

The top three skills for an office assistant and customer service include customer service, data entry and payroll. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.

Office assistant and customer service vs customer service trainer overview

	Office Assistant And Customer Service	Customer Service Trainer
Yearly salary	$31,405	$32,452
Hourly rate	$15.10	$15.60
Growth rate	-4%	-4%
Number of jobs	194,225	235,862
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

Office assistant and customer service vs customer service trainer salary

Office assistant and customer services and customer service trainers have different pay scales, as shown below.

	Office Assistant And Customer Service	Customer Service Trainer
Average salary	$31,405	$32,452
Salary range	Between $25,000 And $37,000	Between $25,000 And $40,000
Highest paying City	Elizabeth, NJ	Tacoma, WA
Highest paying state	New Jersey	Alaska
Best paying company	Medline	Salesforce
Best paying industry	Telecommunication	Telecommunication

Differences between office assistant and customer service and customer service trainer education

There are a few differences between an office assistant and customer service and a customer service trainer in terms of educational background:

	Office Assistant And Customer Service	Customer Service Trainer
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Office assistant and customer service vs customer service trainer demographics

Here are the differences between office assistant and customer services' and customer service trainers' demographics:

	Office Assistant And Customer Service	Customer Service Trainer
Average age	40	40
Gender ratio	Male, 17.4% Female, 82.6%	Male, 32.8% Female, 67.2%
Race ratio	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between office assistant and customer service and customer service trainer duties and responsibilities

Office assistant and customer service example responsibilities.

Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Determine Medicaid requirements and eligibility.

Customer service trainer example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Train new employees in customer service, as well as POS functions.
Help patients move in and out of beds, baths, wheelchairs and automobiles.
Establish an effective working schedules for personnel providing logistics and provisions support in Hawaii
Develop computer base training modules, PowerPoint presentations and games for customer service representative and other relate groups.
Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.

Office assistant and customer service vs customer service trainer skills

Common office assistant and customer service skills

Customer Service, 28%
Data Entry, 16%
Payroll, 4%
Schedule Appointments, 3%
Credit Card Payments, 3%
Front Desk, 2%

Common customer service trainer skills

Customer Care, 12%
Strong Customer Service, 11%
Cleanliness, 10%
Product Knowledge, 5%
Gross Margin, 4%
Data Entry, 4%

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Office and Administrative Industry
Office Assistant And Customer Service
Office Assistant And Customer Service vs Customer Service Trainer

Updated January 8, 2025

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