Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between office managers/customer service and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and an assistant customer service manager. Additionally, an office manager/customer service has an average salary of $36,452, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Office Manager/Customer Service | Assistant Customer Service Manager | |
| Yearly salary | $36,452 | $34,118 |
| Hourly rate | $17.52 | $16.40 |
| Growth rate | 5% | -4% |
| Number of jobs | 61,208 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Office managers/customer service and assistant customer service managers have different pay scales, as shown below.
| Office Manager/Customer Service | Assistant Customer Service Manager | |
| Average salary | $36,452 | $34,118 |
| Salary range | Between $27,000 And $49,000 | Between $28,000 And $41,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between an office manager/customer service and an assistant customer service manager in terms of educational background:
| Office Manager/Customer Service | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/customer service' and assistant customer service managers' demographics:
| Office Manager/Customer Service | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |