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Office manager/customer service vs assistant office manager

The differences between office managers/customer service and assistant office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and an assistant office manager. Additionally, an assistant office manager has an average salary of $43,074, which is higher than the $36,452 average annual salary of an office manager/customer service.

The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for an assistant office manager are customer service, patients, and financial statements.

Office manager/customer service vs assistant office manager overview

Office Manager/Customer ServiceAssistant Office Manager
Yearly salary$36,452$43,074
Hourly rate$17.52$20.71
Growth rate5%-8%
Number of jobs61,20856,866
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 45%
Average age4747
Years of experience66

What does an office manager/customer service do?

An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.

What does an assistant office manager do?

An assistant office manager's role is to perform administrative and management support-related tasks. Most of the responsibilities revolve around gathering information and maintaining a database, preparing presentations and processing necessary documents, arranging schedules and appointments, and taking charge of the procurement of office supplies. Furthermore, an assistant office manager may take part in maintenance activities and decisions, devise plans to maximize space, improve the office environment, and even attend meetings on behalf of the manager.

Office manager/customer service vs assistant office manager salary

Office managers/customer service and assistant office managers have different pay scales, as shown below.

Office Manager/Customer ServiceAssistant Office Manager
Average salary$36,452$43,074
Salary rangeBetween $27,000 And $49,000Between $31,000 And $59,000
Highest paying City-Campbell, CA
Highest paying state-Alaska
Best paying company-Cambridge Associates
Best paying industry-Finance

Differences between office manager/customer service and assistant office manager education

There are a few differences between an office manager/customer service and an assistant office manager in terms of educational background:

Office Manager/Customer ServiceAssistant Office Manager
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Office manager/customer service vs assistant office manager demographics

Here are the differences between office managers/customer service' and assistant office managers' demographics:

Office Manager/Customer ServiceAssistant Office Manager
Average age4747
Gender ratioMale, 13.7% Female, 86.3%Male, 17.8% Female, 82.2%
Race ratioBlack or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between office manager/customer service and assistant office manager duties and responsibilities

Office manager/customer service example responsibilities.

  • Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
  • Maintain accounts payable/receivable using QuickBooks.
  • Complete accounting and journal entry procedures using QuickBooks.
  • Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
  • Develop training materials; PowerPoint and marketing collateral for training sales reps.
  • Maintain strict confidentiality in accordance to HIPPA regulations, OSHA, employment and labor laws, state and federal guidelines.
  • Show more

Assistant office manager example responsibilities.

  • Communicate Medicare and Medicaid benefits and regulations with patients.
  • Provide customer service to residents and family members in Medicaid process.
  • Maintain current patient demographic and insurance information, and ensure strict confidentiality of patients' records in accordance with HIPAA regulations.
  • Reduce overhead by thousands of dollars for waste management and EHR yearly cost with Aprima.
  • Review all diagnosis on the encounter forms to make sure that ICD-10 codes are used properly.
  • Organize patient information, insurance paperwork, and patient file management; closely follow and monitor HIPAA regulations.
  • Show more

Office manager/customer service vs assistant office manager skills

Common office manager/customer service skills
  • Purchase Orders, 8%
  • Credit Card, 5%
  • Bank Deposits, 5%
  • Customer Complaints, 4%
  • Office Operations, 4%
  • QuickBooks, 4%
Common assistant office manager skills
  • Customer Service, 24%
  • Patients, 16%
  • Financial Statements, 5%
  • Front Desk, 4%
  • Appointment Scheduling, 3%
  • Office Equipment, 3%

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