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The differences between office managers/customer service and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and a customer service leader. Additionally, an office manager/customer service has an average salary of $36,452, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a customer service leader are POS, sales floor, and store management.
| Office Manager/Customer Service | Customer Service Leader | |
| Yearly salary | $36,452 | $33,791 |
| Hourly rate | $17.52 | $16.25 |
| Growth rate | 5% | -4% |
| Number of jobs | 61,208 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Office managers/customer service and customer service leaders have different pay scales, as shown below.
| Office Manager/Customer Service | Customer Service Leader | |
| Average salary | $36,452 | $33,791 |
| Salary range | Between $27,000 And $49,000 | Between $27,000 And $41,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Washington |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Transportation |
There are a few differences between an office manager/customer service and a customer service leader in terms of educational background:
| Office Manager/Customer Service | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/customer service' and customer service leaders' demographics:
| Office Manager/Customer Service | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |