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The differences between office managers/customer service and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an office manager/customer service, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, an office manager/customer service has an average salary of $36,452, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Office Manager/Customer Service | Customer Service Representative Manager | |
| Yearly salary | $36,452 | $32,048 |
| Hourly rate | $17.52 | $15.41 |
| Growth rate | 5% | -4% |
| Number of jobs | 61,208 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 37% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Office managers/customer service and customer service representative managers have different pay scales, as shown below.
| Office Manager/Customer Service | Customer Service Representative Manager | |
| Average salary | $36,452 | $32,048 |
| Salary range | Between $27,000 And $49,000 | Between $25,000 And $41,000 |
| Highest paying City | - | San Jose, CA |
| Highest paying state | - | California |
| Best paying company | - | First Book |
| Best paying industry | - | Finance |
There are a few differences between an office manager/customer service and a customer service representative manager in terms of educational background:
| Office Manager/Customer Service | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between office managers/customer service' and customer service representative managers' demographics:
| Office Manager/Customer Service | Customer Service Representative Manager | |
| Average age | 47 | 40 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |