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The differences between office managers/customer service and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $36,452 average annual salary of an office manager/customer service.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Office Manager/Customer Service | Customer Service Supervisor | |
| Yearly salary | $36,452 | $38,792 |
| Hourly rate | $17.52 | $18.65 |
| Growth rate | 5% | -4% |
| Number of jobs | 61,208 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Office managers/customer service and customer service supervisors have different pay scales, as shown below.
| Office Manager/Customer Service | Customer Service Supervisor | |
| Average salary | $36,452 | $38,792 |
| Salary range | Between $27,000 And $49,000 | Between $27,000 And $53,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Maryland |
| Best paying company | - | Schneider Electric Industrial Services |
| Best paying industry | - | Finance |
There are a few differences between an office manager/customer service and a customer service supervisor in terms of educational background:
| Office Manager/Customer Service | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/customer service' and customer service supervisors' demographics:
| Office Manager/Customer Service | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |