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The differences between office managers/customer service and front office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and a front office manager. Additionally, a front office manager has an average salary of $52,141, which is higher than the $36,452 average annual salary of an office manager/customer service.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for a front office manager are customer service, reservations, and guest service.
| Office Manager/Customer Service | Front Office Manager | |
| Yearly salary | $36,452 | $52,141 |
| Hourly rate | $17.52 | $25.07 |
| Growth rate | 5% | 18% |
| Number of jobs | 61,208 | 80,983 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 48% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.
Office managers/customer service and front office managers have different pay scales, as shown below.
| Office Manager/Customer Service | Front Office Manager | |
| Average salary | $36,452 | $52,141 |
| Salary range | Between $27,000 And $49,000 | Between $38,000 And $70,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New York |
| Best paying company | - | Nomura Securities |
| Best paying industry | - | Hospitality |
There are a few differences between an office manager/customer service and a front office manager in terms of educational background:
| Office Manager/Customer Service | Front Office Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between office managers/customer service' and front office managers' demographics:
| Office Manager/Customer Service | Front Office Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |