Office manager/technician vs support manager

Differences between office manager/technician and support manager duties and responsibilities

Office manager/technician example responsibilities.

• Manage 24x7 helpdesk support for LAN end-users on an as-need basis.
• Organize, scan, & manage all sign contracts, AutoCAD drawings, & proposals.
• Manage daily customer invoicing, service calendar, accounts receivable/payable, and account reconciliations in QuickBooks.
• Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
• Schedule patient appointments, obtain insurance authorizations, process insurance forms and invoice patients for payment.
• Interpret live EKG studies for physician reference.
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Support manager example responsibilities.

• Lead the team to a successful ISO audit with commendation for processes and documentation.
• Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
• Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
• Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
• Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
• Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
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