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The differences between operation support analysts and information technology analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an operation support analyst, becoming an information technology analyst takes usually requires 4-6 years. Additionally, an information technology analyst has an average salary of $83,078, which is higher than the $67,708 average annual salary of an operation support analyst.
The top three skills for an operation support analyst include operations support, customer service and powerpoint. The most important skills for an information technology analyst are infrastructure, customer service, and security policies.
| Operation Support Analyst | Information Technology Analyst | |
| Yearly salary | $67,708 | $83,078 |
| Hourly rate | $32.55 | $39.94 |
| Growth rate | 10% | 9% |
| Number of jobs | 134,085 | 145,565 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.
An information technology analyst is responsible for identifying business opportunities by creating and designing technology systems that would help business operations perform efficiently and accurately. Information technology analysts manage systems maintenance, upgrade and install updates for better optimization, and perform feature revisions and adjustments based on the end-user experience. They analyze client and business specifications and research a multiple system approach to generate technology solutions. An information technology analyst must have excellent analytical skills, as well as broad knowledge of the technology industry.
Operation support analysts and information technology analysts have different pay scales, as shown below.
| Operation Support Analyst | Information Technology Analyst | |
| Average salary | $67,708 | $83,078 |
| Salary range | Between $47,000 And $96,000 | Between $62,000 And $111,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | McKinsey & Company Inc | Mayo Clinic |
| Best paying industry | Finance | Technology |
There are a few differences between an operation support analyst and an information technology analyst in terms of educational background:
| Operation Support Analyst | Information Technology Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between operation support analysts' and information technology analysts' demographics:
| Operation Support Analyst | Information Technology Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 55.3% Female, 44.7% | Male, 68.8% Female, 31.2% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 15.3% White, 58.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |