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The differences between operation support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operation support analyst and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $67,708 average annual salary of an operation support analyst.
The top three skills for an operation support analyst include operations support, customer service and powerpoint. The most important skills for a support lead are customer service, cash management, and POS.
| Operation Support Analyst | Support Lead | |
| Yearly salary | $67,708 | $86,816 |
| Hourly rate | $32.55 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 134,085 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Operation support analysts and support leads have different pay scales, as shown below.
| Operation Support Analyst | Support Lead | |
| Average salary | $67,708 | $86,816 |
| Salary range | Between $47,000 And $96,000 | Between $63,000 And $118,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | McKinsey & Company Inc | Apple |
| Best paying industry | Finance | - |
There are a few differences between an operation support analyst and a support lead in terms of educational background:
| Operation Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operation support analysts' and support leads' demographics:
| Operation Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.3% Female, 44.7% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |