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Operations director jobs in Gastonia, NC

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  • Merchandise Area Manager

    Carowinds 4.2company rating

    Operations director job in Gastonia, NC

    Responsible for managing the operation of the retail departments to maximize business results, monitor inventory and adapt to consumer buying behavior. This position supervises the performance of seasonal managers and associates to ensure all retail locations maintain the highest quality presentation, drive sales growth and deliver exceptional guest service with a goal for constant improvement. High levels of self-motivation, leadership and development, initiative, multi-tasking and time management are essential. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Manages the planning, coordinating and implementing of some or all retail operations of the Park, ensuring compliance with all applicable policies, procedures, regulations and standards of quality and safety. Positively develops all Park associates and promotes division goals on a daily basis. Must be self-motivated, driven and have excellent initiative. Supervises seasonal staff, including instructing, assigning, reviewing and planning work of others, maintaining high standards, coordinating activities, hiring and placement, acting on associates problems, recommending and approving associate promotions, transfers, scheduling and discipline and recommending discharge. Encourages a safe, respectful and pleasant work environment. Focuses on coaching and developing a team for long term to increase overall associate retention. Develops, implements and evaluates quality assurance measures. Maintains the highest retail location standards and relocates and/or purchases products as needed to increase profitability. Creates and teaches visual display techniques following established and frequently trend driven visual presentation guidelines. Coordinates and oversees locations set-up before Park opening, including counting in received products, moving fixtures and products, visual merchandising and coordinating product programs. Recognizes and quickly reacts to current retail trends. Reviews department policies and procedures on a continuous basis, making specific recommendations to improve service and efficiency. Achieves financial goals through preparation and adherence to labor and revenue budgets and multiple expense accounts for all retail locations in the Park. Prepares monthly and quarterly financial and inventory reprojections, monitors and adjusts expenditures as needed. Creates, receives and reviews various records and reports including expenses, revenue, cash variance, labor dollars and hours, hiring levels, purchase orders, sales, schedules and inspection reports. Formulates, submits and implements pricing strategies by reviewing sales and revenue performance; determining additional needed sales promotions and closely monitoring inventory levels, product turnover and profit margin. Interacts and communicates with various groups and individuals such as immediate supervisor, other Park managers and staff, subordinates, consultants, counterparts etc. Prepares and delivers regular professional quality presentations to review past performance and deliver planned strategy for the future. Adheres to and enforces all Carowinds policies and procedures, including safety, appearance, attendance and EEO policies, and demonstrates a commitment to guest service in all aspects of employment. Other duties as may be assigned. Qualifications: 3 to 5 years related experience in large scale retail operations management. Amusement park, or similar operational experience, preferred. Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law. Ability to pass a background check, which may include, but is not limited to, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Excels in a fast paced changing environment. Understanding of federal, state and local labor laws. Knowledge of related accounting procedures, profit/loss statements, general ledger, and point of sales systems. Proven leadership skills and experience managing continuous process improvement with the ability to think outside the box and challenge the status quo. Proficient in Microsoft Word, Excel, PowerPoint, Outlook. Must be able to work a flexible schedule including most weekends and often holidays.
    $35k-54k yearly est. Auto-Apply 20d ago
  • Director of Compliance- Data Privacy

    Paymentus 4.5company rating

    Operations director job in Charlotte, NC

    Profile & Responsibilities: The Director provides leadership and direction to various compliance units to ensure the company maintains its compliance with all applicable laws and best practices The Director will provide professional legal services on behalf of the company. Provides strategic, proactive, and interpretive guidance to leadership on changing governmental and legal requirements. Provides expert legal guidance for key compliance strategies, new products and initiatives. The Director leads the Company's compliance with Paymentus' standards, including but not limited to compliance risk assessments, policy management, and regulatory change management, including but not limited to monitoring, evaluating, and communicating changes in regulations that affect the Company's operations The position will report to executive management, and advise on corporate risk posture. The Director will assist the Chief Information Security Officer on InfoSec matters, including the use of AI and related risks. The position will require excellent client facing skills and routinely interface with clients The Director will act as an independent review and evaluation body to ensure that regulatory compliance issues and concerns within the organization are being appropriately evaluated, investigated and resolved. In addition to identifying, policies and procedures for improving compliance and reducing risk, The Director will also recommend and implement business policies and procedures to ensure compliance with contractual requirements, as well as federal and state laws. The role will also work with other Paymentus business unit leaders to develop an effective culture of compliance, training program, including appropriate introductory training for new employees as well as ongoing training for all associates and managers. The role will include contract review and negotiation related to compliance from time to time. Develop, and implement and maintain global standards, policies, and processes for privacy and data protection. Conduct data privacy impact assessments and ensure the implementation of appropriate privacy safeguards Review new products, services, and features, as well as any uses of consumer data to ensure compliance with relevant privacy and data protection laws. The role will have a working knowledge of the licensing requirements and acquisition process related to payment processing Qualifications Experience Creating and Refining InternalCompliance Policies and Procedures and a Strategy for Implementing the Policies throughout the Organization (i.e. Compliance Training Program) Working knowledge of “Payments Compliance”; NACHA Regulations, Card Association Rules, PCI, Regulation E BSA, PatriotAct, OFAC and MSB Licensing Experience with domestic and international privacy laws (CCPA, GDPR etc.) Ability to implement and administer an effective KYC/AML/Fraud Program Expertise in Risk Management and Building Risk Matrices Minimum 7 years legal counsel experience relevant to the role College graduate and law degree required Juris Doctorate from an ABA accredited law school Admission in good standing in a State Bar; Additional Skills/Knowledge: Relentless Focus on the customer;sense of urgencyand flexible to changing circumstances and customer needs. Strong interpersonal and negotiation skills;must possess a high level of teamworkskills Ability to accurately gather, analyze and interpret data, define problems, and provide solutions Leader and Mentor varying skill sets and experience levels. Strong Negotiator with the abilityto set boundaries Excellent Communication Skills,both written and oral. Quality and ExecutionFocused. High sense of Accountability and Ownership. Ability to make decision with limited knowledge, direction, or data. EEO Statement Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. Reasonable Accommodation Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
    $97k-157k yearly est. 2d ago
  • Vice President of Operations - Commercial Real Estate

    MacDonald & Company 4.1company rating

    Operations director job in Charlotte, NC

    Macdonald & Company are partnered with a privately held, long-term real estate owner/operator based in Charlotte, overseeing a diversified portfolio of more than 2 million square feet across office, retail, mixed-use, parking, and land assets. The firm maintains a hands-on, ownership-driven approach to operations and is continuing to modernize and professionalize its internal structures to support portfolio growth and efficiency. The Role This newly designed position will serve as the senior leader overseeing both the property management and maintenance/engineering functions. The VP of Operations will provide unified leadership across departments that historically operated separately, ensuring consistent standards, efficient building operations, clear communication, and alignment with ownership objectives. The role requires someone with strong commercial real estate operations experience, who understands onsite property management, maintenance workflows, financial operations, and tenant service at the portfolio level. Responsibilities Operations Leadership Lead and oversee the property management and maintenance/engineering teams, including department heads. Establish and implement operational standards, processes, and best practices across the portfolio. Drive coordination between property management and maintenance to ensure aligned priorities and seamless execution. Portfolio Oversight Provide executive oversight across a 45-asset portfolio with significant commercial real estate exposure. Conduct regular site assessments to evaluate building operations, maintenance programs, and tenant satisfaction. Ensure compliance with operational, safety, and regulatory requirements. Financial & Lease Administration Oversee annual operating and capital budgets; ensure accurate forecasting and cost-effective operations. Maintain accountability for rent collection processes, financial reporting, and variance management. Review and approve leases, renewals, amendments, estoppels, and SNDAs. Maintenance & Engineering Management Provide leadership to the Senior Maintenance Engineer and engineering/maintenance staff. Oversee preventative maintenance programs, vendor management, and building systems performance. Support staffing, training, workflow optimization, and technology adoption (e.g., work order systems). Capital Projects & Vendor Management Oversee capital projects, tenant improvements, deferred maintenance, and building upgrades. Negotiate and manage vendor and service contracts; evaluate performance and cost efficiency. Provide operational insights during acquisition and disposition due diligence. Cross-Functional Collaboration Partner with ownership, accounting, legal, development, construction, and HR to ensure operational alignment. Serve as the senior operational point of contact for brokers, tenants, municipalities, and external stakeholders. Qualifications 10+ years in commercial real estate operations. Background that includes onsite property management plus an understanding of maintenance and building systems. Experience leading both property management and maintenance departments or multi-disciplinary operational teams. Strong financial and operational acumen, budgets, forecasting, CapEx, lease administration, vendor management. Hands-on, practical leadership style with the ability to create structure and unify teams. Effective communicator comfortable working directly with ownership in a lean, entrepreneurial environment.
    $111k-185k yearly est. 4d ago
  • Field Operations Manager, Concrete

    Nexgen Contracting, A Gray Company

    Operations director job in Charlotte, NC

    NexGen is seeking an experienced Field Operations Manager to oversee all concrete field operations Nationwide. Responsibilities Why NexGen? NexGen Contracting, the self-perform arm of Gray, is based in Franklin, TN, and specializes in executing turnkey project scopes, including concrete, steel, millwright, and finishes. NexGen is fully integrated with Gray Construction and serves as a preferred subcontractor. The NexGen team is made of career, trade-specific professionals and core craftsmen with decades of experience who are dedicated to meeting our customers' unique needs. NexGen offers a wide range of self-perform services, which include supervision, administration, craft labor, materials, tools, documentation, consumables, and safety devices to successfully carry projects from start to finish. Why Gray? Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage , Manufacturing , Automotive , Distribution , Mission Critical , and Commercial . Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations. Still, these areas don't define Gray-our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray. This pivotal role entails direct supervision over our General Superintendents across various domains, including Place and Finish, Field Engineering, and Project Execution sectors. Qualifications Bachelor's degree in construction science, construction management, engineering, or related field from an accredited college or university and 6 years of experience, or 10 years of construction related experience and/or training; or equivalent combination of education and experience. Concrete self-perform experience is required. Proficient in Microsoft programs, including Outlook, Excel, Word, Project, and PowerPoint. Willingness to travel up to 80% of the time. Exceptional organizational and communication skills. Oversee all field operations nationwide, ensuring projects are executed per the devised plans. Directly supervise General Superintendents in Place & Finish, Field Engineering, and Project domains. Develop comprehensive project plans and ensure meticulous execution by the field team. Source, direct, and align manpower resources to meet project execution goals. Maintain robust customer relationships, staying engaged with the customer throughout the project lifecycle. Communicate effectively with customer management to resolve any conflicts or issues arising during various project phases. Validate project status and provide recommendations to ensure execution goals are met. Visa Sponsorship: This role is not eligible for visa sponsorship. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member may be required to stand, walk, sit, use hands and arms, reach, and talk or hear. Supervisory Responsibilities This position has supervisory responsibilities over field and general superintendents. EEO Disclaimer Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #NexGen
    $47k-82k yearly est. 4d ago
  • Operations Manager

    Crown Town Landscapes

    Operations director job in Charlotte, NC

    About the Role The Operations Manager is responsible for building and running the operational engine that supports profitable, scalable growth. This role oversees all production functions across Install, Maintenance, and Gardening-ensuring jobs run efficiently, teams are supported, customers are satisfied, and financial targets are achieved. About Crown Town Landscapes: We're a high growth landscape company here in Charlotte - dedicated to creating and maintaining stunning outdoor spaces. Our team offers concierge support, ensuring a smooth, enjoyable experience to create the yard of a client's dreams. From design and installation to maintenance. This role exists to: Deliver consistent operational excellence Protect and grow gross margin Optimize labor and equipment utilization Build systems and processes that scale the company from ~$3M → $10M+ Free the President to focus on sales leadership, finance, and long-term strategy Responsibilities Leadership & Team Management Lead and develop the Install, Maintenance, and Gardening production teams Provide coaching, accountability, and performance management for department leads Run weekly production meetings with clear agendas and accountability Oversee hiring, onboarding, and training for operations roles Build a culture of professionalism, communication, efficiency, and safety Support crew lead development and succession planning Install Department Oversight (Acting Install PM for the first 6-18 months) Build weekly and daily install schedules for crews and subcontractors Ensure all jobs are fully staged-materials ordered, delivered, checked, and ready Coordinate with designers and sales on job readiness, change orders, and timelines Manage job budgets, labor tracking, and material accuracy Oversee workflow, site readiness, safety, and quality control Adjust schedules daily based on job progress and constraints Manage subcontractor coordination, vetting, onboarding, and compliance Maintenance Department Oversight (High-Level) Build annual, seasonal, and weekly route structures Implement labor efficiency targets and track performance Support the Maintenance PM in field execution, training, and crew development Ensure maintenance teams follow systems for job readiness, QC, and communication Oversee enhancement workflow alongside the Customer Success Manager Ensure fleet, tools, and materials are organized and functional Gardening Department Oversight Ensure garden crew schedules align with client expectations and revenue targets Work with the Design Support Specialist on plant procurement, recurring schedules, and job quality Support seasonal updates, annual installs, and specialty projects Build systems for plant health tracking, communication, and efficiency Scheduling & Resource Allocation Own the global production schedule across Install, Maintenance, and Gardening Ensure labor, equipment, materials, and subcontractors are allocated efficiently Maintain 4-6 week install backlog visibility and update Sales weekly Work with designers and sales team to lock in start dates based on capacity Adjust proactively based on weather, staffing, and supply chain constraints Procurement, Inventory, and Vendor Management Oversee procurement for Install, Maintenance, and Gardening Ensure accurate POs, early ordering, and proper staging Maintain strong vendor and nursery relationships Oversee inventory management of mulch, soil, stone, plant material, etc. Ensure fleet, trailers, tools, and equipment are maintained and operational Implement systems to reduce material errors, delays, and misorders Budgeting, Job Costing, and Financial Accountability Track job budgets, labor performance, and gross margin targets Review job costing with Install PM and Maintenance PM weekly Identify and correct issues causing margin slippage Ensure accurate time tracking and labor coding across departments Maintain operational profitability in partnership with the President Systems, Processes, and Scaling Infrastructure Build SOPs for all production workflows (install, gardening, maintenance, procurement, staging, scheduling, communication) Implement consistent execution standards across departments Create or refine production scorecards for measurement and accountability Develop training programs for crew leads and technicians Identify bottlenecks and implement high-ROI operational improvements Build repeatable systems that support growth to $5M → $8M → $10M+ Customer Experience & Communication Ensure smooth handoff between sales/design and operations Support team in resolving site issues, scheduling problems, and client concerns Implement communication standards for production teams Minimize callbacks through strong quality control and training Safety & Compliance Implement and enforce all jobsite safety protocols Ensure equipment checks, PPE compliance, and crew training Maintain documentation for incidents and corrective measures Promote a culture of safety and professionalism across teams Qualifications 3-4 years minimum experience Bachelor's degree preferred Preferred Skills Experience in Hardscapes
    $57k-94k yearly est. 4d ago
  • Director, Customer Experience

    Caesar Stone Usa Inc. 3.8company rating

    Operations director job in Charlotte, NC

    Job Title: Director, Customer Experience Department: Sales/Operations Reports To: COO, US FLSA Status: Exempt Hybrid- Charlotte, NC The Director of Customer Experience oversees the development and implementation of company-wide initiatives that improve customer relations and brand loyalty. They use their leadership and planning skills develop goals that can help improve customer experience. This role is responsible for overseeing the progress of various customer facing departments, ensuring attainment of established goals and objectives. Contribution Leadership of the CX teams and cross-functional partnerships, through a customer focused lens, will facilitate both internal and external excellence, resulting in best-in-class service. This role requires an analytical approach, planning, strong leadership and coaching of the management team, to facilitate development of high performing teams, which will distinguish us from the competition. Key Responsibilities * Create and articulate the business unit vision for Retail Customer Experience, Order Fulfillment, & Warranty, incorporating input from key stakeholders * Create company-wide goals for improved customer experience * Meet with top-level executives and department heads to discuss potential plans and initiatives to implement * Conduct research to find out more about customer behavior and preferences * Build a streamlined customer experience across all departments * Determine ways to increase customer satisfaction and build brand loyalty * Identify internal problem areas and find solutions * Partner with stakeholders and business leaders to develop strategies for customer experience * Collect and analyze data to make well-informed business decisions * Gather feedback, such as surveys, from customers to learn more about their experience with the company * Motivate team members to meet company goals and push for success * Partner with stakeholders, in all departments, to better assess and understand what is required to create and maintain a best-in-class experience * Partner with cross- functional teams to ensure that business and customer experience requirements are understood, and appropriate execution and support strategies are implemented * Coordinate with marketing and branding activities to ensure a consistent end-to-end customer experience * Work with the CX team in helping to resolve escalated customer issues, as needed * Collect, track, and report performance results & measure improvement * Source relevant background materials and information necessary to develop customer care programs * Establish metrics, goals, and reporting to measure impact of Customer Experience initiatives and enable optimization Requirements Qualifications * Bachelor's degree in relevant area of study (e.g., Human Resources, Business, Communications, Marketing) * Minimum seven (7) years' proven experience developing and executing a customer experience strategy with a focus on improved customer satisfaction * Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and staff * Excellent ability to develop, mentor, & coach Core Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Strategic thinking * Operational effectiveness * Customer focus; empathy * Effective listening * Project management & process simplification * Problem solving * Business acumen * Influence & motivation * Adaptability * Data-driven mindset * Organization * Communication * Relationship building; diplomacy * Decisiveness/Independence Success Factors * Regional revenue achievement * Demonstrated improved customer experience * Team KPI achievement: e.g., call response management, delivery of orders by promised date (OnTime in Full - OTIF), accuracy/audit criteria * Effective leadership & cross-functional relationships * Consistent demonstration of CS Values & Behaviors Stakeholder Relationships * Internal Stakeholders: Sales, senior leadership team, Operations, Accounts Receivable, direct/indirect reports * External Stakeholder: Customer Decision Making Authority Decisions related to the overall strategy & function (people/processes) of the CX teams to include business vision, department goals, customer care programs. Operation within assigned authorized budget & annual operating plan (AOP). Working Conditions * Manual dexterity required to operate telephone, computer, and peripherals. * Interacts with employees, management, and the public at large * Travel to various regions required (approximately 25 - 50%) In this role you will show leadership and initiative and will demonstrate an entrepreneurial spirit along with creativity and self-motivation. You must be able to work independently and must have the capacity to manage multiple initiatives, simultaneously. As a high performer you will consistently be able to bring projects to full completion without close supervision. Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Caesarstone US complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment. Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require. Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated. We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. OUR COMPANY VALUES * People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority. * Accountability: Together, we take ownership of our actions, business, and future. * Innovation: We are committed to fresh thinking and breakthrough ideas that create value. * Winning Spirit: We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements
    $121k-165k yearly est. 7d ago
  • PEPI: Director, Operations & Manufacturing (OPEN TO ALL U.S. LOCATIONS)

    Alvarez & Marsal 4.8company rating

    Operations director job in Charlotte, NC

    Alvarez & Marsal Private Equity Performance Improvement Director: Operations & Manufacturing (OPEN TO ALL U.S. LOCATIONS) Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M. The Team A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving the middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. Our professionals are aligned with a PEPI service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues. We bring a structured and disciplined approach to create and capture value. We provide private equity clients with a broad continuum of knowledge and tools for cost improvements, transformations, mergers, acquisitions, and carve-outs. A&M's Operations professionals assist our clients in analyzing manufacturing operations, supply chain and distribution channels, procurement, SG&A operations, and sales force effectiveness for potential value creation opportunities and help drive them during our client's ownership. From our thorough fact-based analysis, we assess the state of operations, identify key risks to investment and quantify potential EBITDA improvement plans for the buyer and seller. The PEPI Operations group is a growing business targeting high growth in the next two to four years. We offer excellent opportunities for career advancement and leadership skills. The leadership team is focused on providing development opportunities, training, and exposure to international business assignments. How You Will Contribute We are seeking individuals that can lead and deliver large, complex client engagements, working closely with PE leadership to identify, design, and implement creative business solutions for their portfolio companies. Directors frequently lead the following types of engagements: * Gain a comprehensive understanding of a target's manufacturing and distribution operations-- organization design, production capacity, efficiency, quality, planning, warehousing and team capability * Evaluate the maintainability and operability of production facilities * Review current and historical data to understand efficiency & capacity, including equipment conditions, maintenance logs, spare parts and detailed production numbers * Provide shop floor insights by talking with employees and customers and reviewing all available data * Identify potential cost improvement opportunities through lean improvements, outsourcing or consolidation of facilities * Develop transformation plans to drive proposed changes and identify key risks and mitigation strategies * Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Qualifications: * 10-15 plus years of combined professional industry and consulting experience, with a minimum of 4 years specializing in manufacturing and/or distribution functions * Previous advisory experience from a top-tier strategy firm, leading specialist, niche advisory firm, or Big-4 consultancy REQUIRED * Experience working for or with private equity sponsors and portfolio companies. Deep functional expertise in one of more of the following areas: * Supply Chain Operations * Manufacturing Operations, SI&OP * Footprint optimization, plant consolidation and product line transfer * Manufacturing strategy, CapEx planning, Manufacturing 4.0/IIoT * Lean, Six Sigma, TOC and Value Engineering * Demonstrated track record working with C-suite executives as well as private equity deal and operating partners * Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis * Specific experience designing and leading the execution of internally-focused and externally-focused change/communications strategy. * Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis * Previous strategy and change management experience. * MBA a plus Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. The salary range is $150,000--$225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them. Full-time Positions and Part-time Positions Over 30 hours Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k)-retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs. A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-JB1 Inclusive Diversity A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
    $150k-225k yearly 7d ago
  • AVP, Multinational Business Operations

    Sompo International

    Operations director job in Charlotte, NC

    As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for an AVP, Multinational Business Operations to join our Multinational team. This global role focuses on driving the execution of key governance and product initiatives, ensuring alignment across regions, and delivering operational excellence. The ideal candidate will possess a strong background in insurance governance frameworks, operational processes, and product management, along with exceptional organizational skills and the ability to collaborate effectively across diverse teams and geographies. This role is both strategic and hands-on, requiring an individual who can manage priorities, translate strategic objectives into actionable results, and implement governance frameworks and product solutions that enhance multinational business capabilities. The AVP will also contribute to the development and maintenance of multinational certification programs and global product libraries to support underwriting, sales, and operations teams. Location: This position will be based out of our Boston, MA or Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you'll be doing: * Support the VP in executing strategies and decisions that align with the multinational business unit's global objectives through robust governance structures. * Drive the development and implementation of operational governance frameworks, including underwriting guidelines, risk controls, compliance processes, and performance metrics to ensure global consistency and accountability. * Assist with the development of knowledge tools and resources to enhance decision-making and streamline multinational service delivery. * Monitor and report on the progress of key governance initiatives, ensuring alignment with global priorities, adherence to policies, and timely delivery of outcomes. * Translate high-level strategies into actionable plans by collaborating with cross-functional and regional teams, ensuring alignment with global governance and product standards. * Assist in coordinating efforts across regions to maintain consistency in the execution of multinational operations while adhering to established governance frameworks. * Identify and implement process improvements to enhance operational efficiency, effectiveness, and compliance across regions. * Develop and maintain comprehensive multinational global libraries to support product, underwriting, sales, and operational teams in delivering high-quality, consistent services. * Partner with the Multinational Senior Leadership and Underwriting Teams to design and implement multinational certification training programs, ensuring they align with organizational goals and product governance requirements. * Facilitate communication between global and regional stakeholders to ensure alignment, promote knowledge sharing, and establish best practices in governance and product delivery. * Support the VP in preparing updates, reports, and presentations for internal and external stakeholders, emphasizing governance and product-related achievements and initiatives. * Track and report on the implementation of product and governance initiatives, ensuring alignment with organizational objectives and global priorities. * Promote consistent messaging and collaboration across regions to maintain a unified approach to governance and product management. What you'll bring: * 10+ years of experience in the insurance or financial services industry, with a focus on operations, strategy implementation, or multinational business. * Proven ability to execute strategies and manage cross-functional, global initiatives. * Strong knowledge of insurance products, operational governance frameworks, and compliance requirements. * Experience in developing and delivering training programs or knowledge-sharing tools is preferred. * Exceptional organizational and project management skills, with the ability to handle multiple priorities and deadlines. * Effective communication and interpersonal skills, with the ability to collaborate across diverse teams and regions. * Analytical and problem-solving skills, with a focus on delivering actionable solutions to support strategic goals. * Bachelor's degree in business, insurance, or a related field is preferred. * Relevant certifications, such as CPCU or ARM, are a plus. * Travel occasionally less than 10%. Salary Range: $95,000 - $150,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs: * Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution * Pharmacy benefits with mail order options * Dental benefits including orthodontia benefits for adults and children * Vision benefits * Health Care & Dependent Care Flexible Spending Accounts * Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children * Company-paid Disability benefits with very competitive salary continuation payments * 401(k) Retirement Savings Plan with competitive employer contributions * Competitive paid-time-off programs, including company-paid holidays * Competitive Parental Leave Benefits & Adoption Assistance program * Employee Assistance Program * Tax-Free Commuter Benefit * Tuition Reimbursement & Professional Qualification benefits In today's world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo. Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
    $95k-150k yearly Auto-Apply 60d+ ago
  • Senior Operations Manager, Underwriting

    Figure 4.5company rating

    Operations director job in Charlotte, NC

    Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About The Role Figure is looking for an experienced Senior Operations Manager - Underwriting to join our dynamic team and contribute significantly to our growth. In this role, you will collaborate cross-functionally with the Product, Credit, and Quality Control teams to develop and maintain effective underwriting processes. This position offers an opportunity to take ownership of key initiatives and make a meaningful impact within an innovative environment. This position requires holding an NMLS License and meeting qualifications for Qualified Individual licensing in needed states. What You'll Do * Underwrite loans, verifying completeness and compliance with company standards. * Bring proven experience in multiple loan product guidelines, including Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR). * Develop detailed guidelines and operational processes for new loan products and services * Develop written policies and procedures to, and be able to assess and ensure the accuracy of credit and collateral documentation, including income statements, tax returns, and fraud reports. * Develop written policies and procedures to, and be able to analyze complex income documentation for both personal and business borrowers, ensuring all necessary paperwork is collected to support loan decisions. * Maintain established service level agreements for decision-making while managing a variety of loan types in a fast-paced environment. * Communicate regularly with sales teams, operations team, and management to address inquiries and provide necessary support. * Assist in training and onboarding new underwriters, sharing best practices and insights to promote team development. * Provide feedback to the management on challenges encountered and contribute to process improvement initiatives. * Adapt loan terms as needed, identifying additional conditions to ensure sound credit decisions. * Uphold a professional and client-centric approach, fostering positive relationships with all stakeholders. * Collaborate with colleagues in underwriting complex loans, working together to achieve team objectives. * Possess the authority to approve or override conditions set by other underwriters when necessary. * Maintain industry licenses as required. What We Look For * 5+ years of verifiable experience in underwriting conventional, portfolio, and special program loans, verifying completeness and compliance with company standards. * Proven experience in all of the following: Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR). * Previous people management experience. * Bachelor's degree is preferred. * Demonstrated ability to write and interpret guidelines and make informed decisions based on those interpretations. * Strong project management skills with a proven track record of coordinating across departments and functions. * Solid work ethic and a hands-on approach suited for a fast-paced environment. * Capability to address challenging issues while maintaining objectivity and independence. * Proficiency in building technical processes and collaborating cross-functionally to provide underwriting-related requirements. * Experience in conducting compliance monitoring and testing. * Proven ability to manage a project from inception to completion while remaining organized, detail-oriented, and diligent. * Strong communication skills, with the ability to articulate plans, processes, policies, and issues clearly to stakeholders both verbally and in writing. * Ability to thrive in a startup environment and contribute to building from the ground up. * Meet minimum requirements to retain an NMLS license. Salary * Compensation Range: $97,680-$122,100/yr * 25% annual bonus target, paid quarterly * Company equity in the form of RSUs * This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits * Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Employer-funded life and disability insurance coverage * 11 Observed Holidays & PTO plan * Up to 12 weeks paid family leave * Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-SB1 #LI-Hybrid
    $97.7k-122.1k yearly Auto-Apply 3d ago
  • Director, HR Operations

    Weisiger Group

    Operations director job in Charlotte, NC

    Join the Weisiger Group Team As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we've supported the strength of our communities by supplying equipment for critical infrastructure and commerce, and by funding programs that advance social and economic vitality. Being around for nearly 100 years means we change and pivot to capture opportunities and avoid challenges. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. Join a leading solutions provider and be a part of a group of highly skilled technicians, sales and support team members who exist to serve as a trusted partner to our customers, communities, and fellow employees. Summary If you're seeking a HR leadership role that is challenging yet rewarding every day, leading a team to support complex HR systems, processes, policies, workforce analytics, and first level support for over 2000 employees, then consider Weisiger Group, which was recently recognized as a US Best Managed Company for a fifth year in a row. In this role you will have an opportunity to utilize the following key skills: strategic planning, problem solving, effective ability to communicate at all levels, and strong ability to execute at a high level. You will be a key member of the Weisiger Group HR team where you will be a business partner with HR Center of Excellence peers, HRBP's, and business leaders to ensure our employees have a great experience working in Weisiger Group. Essential Functions * HR Planning & Strategy- In partnership with key stakeholders across HR, Legal and the Divisions, develop and execute a comprehensive HR operations strategy that supports the overall business strategy. Identify and implement innovative solutions to improve HR processes, workflows, policies, and systems to enhance efficiency, effectiveness, and the overall employee lifecycle and experience (i.e., attract, acquire, onboard, develop, retain, offboard). * HR Systems- Partner with Business Technology to deliver a comprehensive roadmap for HR systems and identify necessary process transformations needed to implement the roadmap and sustain success. Direct the development, optimization and support responsibilities for critical, enterprise-wide HR systems including UKG/Ultipro, Jobvite, Talent Quest, Awardco and other tools to meet the needs of our business and employees. Oversees change management, development and quality delivery. * HR Reporting & Analytics- Build an HR data analytics capability scalable for future organizational growth. Partnering the PowerBI team, drive the execution of our HR insights, through the build out of new and existing dashboards, reporting and analytics capabilities to enable the activation the DE&I strategy, inform strategic talent decisions and measure progress against key performance indicators. * HR Policy, Compliance and Immigration- Continuously evaluate organization's policies, procedures and practices and makes recommendations to positively impact employee experience, recruiting and retention outcomes. In partnership with HRBPs, Legal and leadership, maintain and evolve all HR policy and regulatory compliance requirements (handbook, policies, record keeping, training requirements, audits, annual reporting, etc.). Own US immigration coordination. * HR Service Delivery- Manage a Shared Services team responsible for the effective and consistent coordination, implementation, and workflow of HR processes and employee service. * HR Project Management- Lead the prioritization of HR initiatives working in partnership with HR leadership team. Implements an HR prioritization framework to ensure initiatives are aligned to strategic priorities. Establishes project management standards in accordance with corporate PMO office. Serves as PMO subject matter expert and ensures a consistent approach to managing HR projects across the organization. * HR Operational Excellence- Serve as a subject matter expert to solve business problems and execute on company-wide HR Operations initiatives. Continuously identify opportunities for efficiency and drive continuous improvement in HR processes, systems, and automation. Works with HR leadership team and leaders across the organization to shape HR strategic operational priorities, execute the function's goals, and successfully resolve challenges. * Other duties as assigned. Supervisory Responsibilities This job will lead, motivate, develop, and mentor a team of 6 HR professionals with a focus on career development and growth. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience * BA/BS degree in Human Resources, Business, Finance, Psychology, or another related field required. * 10+ years of experience in a Shared Service Delivery or Operations environment including leading other HR professionals. * Experience with HR compliance, labor laws, policies, and immigration. * Comfort and experience managing and maintaining HRIS systems (UKG/Ultipro or Workday preferred). * Mastery level Business Acumen: able to understand the business and can influence at the most senior levels. * Proven track record as a change agent, implementing and scaling people processes, operations, and systems * Superior consulting skills: can define the right business problems, build the right strategy (using data, insights, stakeholder input), manage complexities, build consensus, get alignment, drive change and execute. * Thrive on simultaneously managing multiple responsibilities. * Superior detail orientation, organization and analytical skills, which lead to an ability to execute day-to-day operations and projects/initiatives at a high level * Strong sense of urgency and ability to re-prioritize in a fast-paced, ever-changing landscape. * Strong leadership and team building skills. * Excellent written and verbal communication skills. * Proficiency using Microsoft Office including Excel, Outlook and Word Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #Weisiger
    $96k-136k yearly est. Auto-Apply 8d ago
  • Global Mobility Operations Manager

    Scout Motors

    Operations director job in Charlotte, NC

    Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements - an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you'll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Lead and manage the Global Mobility team, providing guidance, coaching, and development to ensure operational excellence and a high level of service delivery. Manage and administer Scout Motors' Global Mobility program, ensuring policies, processes and vendor partnerships are implemented effectively to support international assignments and relocations. Serve as the primary point of contact for global mobility operations, advising HR business partners, talent acquisition, hiring managers, and senior leadership on mobility solutions aligned with business objectives. Oversee expatriate (expat) support services for assignments to the U.S., ensuring timely and compliant delivery of services such as immigration/visa processing, relocation, housing, schooling, banking, and cultural integration. Manage relationships with external vendors (immigration counsel, relocation providers, tax advisors) and negotiate contracts to ensure cost-effective, high-quality service. Ensure compliance with U.S. immigration laws, tax regulations, and company policies; oversee case preparation and tracking for employment-based immigration (e.g., H-1B, L-1, TN, Green Card processes). Monitor and report on program performance, including cost tracking, vendor performance, and employee experience; identify trends and recommend improvements. Collaborate cross-functionally with finance, legal, HR, and other stakeholders to align mobility initiatives with organizational goals. Drive continuous improvement, maintaining a list of program strengths and weaknesses and implementing solutions to enhance efficiency and employee satisfaction. Location & Travel Expectations: This role will be based out of the Scout Motors location in Charlotte, North Carolina. The responsibilities of this role require a minimum of 4 days attendance in office with in-person meetings and events regularly. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you'll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: Bachelor's degree in Human Resources, Business Administration, or related field required; advanced degree or certifications in Global Mobility or HR preferred. 7+ years of experience in global mobility, immigration, or related HR specialty, including 3+ years in a leadership or managerial role. Strong understanding of U.S. employment-based immigration processes and global relocation practices. Proven ability to develop and implement mobility policies and programs that balance compliance, cost, and employee experience. Excellent problem-solving, communication, and interpersonal skills, with the ability to influence and build relationships across all levels of the organization. Strong attention to detail and commitment to accuracy. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office (Word, Excel, PPT, Teams, SharePoint). Noticeable cross-cultural agility; international work or experience living abroad desired. German language proficiency (written and verbal) ideal but not required. Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc. What you'll gain The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights: Competitive insurance including: Medical, dental, vision and income protection plans 401(k) program with: An employer match and immediate vesting Generous Paid Time Off including: 20 days planned PTO, as accrued 40 hours of unplanned PTO and 14 company or floating holidays, annually Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave Corporate Vehicle Program with: Eligibility for 1 assigned vehicle A mobility stipend Pay Transparency This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent. Initial base salary range = $120,000.00 - $145,000.00 Internal leveling code: M8 Notice to applicants: Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. Residing in New York City: This role is not eligible for remote work in New York City. Equal Opportunity Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.
    $120k-145k yearly Auto-Apply 1d ago
  • Vice President Ambulatory Surgery Center Operations NC/GA Division

    Advocate Health and Hospitals Corporation 4.6company rating

    Operations director job in Charlotte, NC

    Department: 10000 Advocate Health Surgery Centers - Divisional Administrative Expense Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F Pay Range $112.40 - $179.85 Remote in market (North Carolina) Primary Purpose Responsible for leading the development and operations of ambulatory surgery centers and ASC joint ventures across Advocate Health assigned Division. Focuses on building relationships, advancing business development, and aligning with Advocate Health's strategic goals. Oversees capital budgets and operational performance. Major Responsibilities Lead operational, clinical, and financial performance management of all ambulatory surgery centers and physician joint venture surgery centers across Advocate Health's assigned Division, ensuring achievement of expected results in partnership with joint venture partners. Build and manage a cohesive ASC management team accountable for deploying strategic and operational plans efficiently, including leadership development, succession planning, and actively mentoring others into leadership roles. Develop and execute capital budgets within approved parameters to optimize ambulatory surgery center P&Ls, including site selection, facility planning, and oversight of financial, clinical, operational, and marketing plans. Create and implement growth plans for existing centers and expansion through de novo centers, working with Division leaders, medical groups, strategy, finance, and operations teams to identify competitive opportunities and development strategies. Facilitate and manage operations for ASC joint ventures managed by Advocate Health Surgery Centers, including integration post-transaction and intersection with critical stakeholders in highly complex arrangements. Ensure compliance with organizational compliance plans and all applicable local, state, and federal regulations, and regulatory and accrediting bodies, while maintaining alignment with Advocate Health mission and vision. Establish and monitor system productivity benchmarks and industry trends to ensure services contribute to highest quality and patient experience levels, while creating corrective action plans for underperforming operations. Lead standardization across Advocate Health ambulatory surgery centers and integration with hospital-based services, managed care, revenue cycle management, supply chain, information technology, and other corporate functions. Operate in matrix organization to design, deliver, and optimize comprehensive ambulatory surgery strategy involving key system stakeholders, leveraging new business models and positioning Advocate Health for long-term success. Perform comprehensive human resources responsibilities for direct staff including interviewing, selection, promotions, performance evaluations, staff development, corrective actions, and ensuring compliance with Code of Conduct. Minimum Job Requirements Education Master's degree in Health Administration or Business Administration. Certification / Registration / License None. Work Experience Minimum of 15 years of progressive leadership experience in the healthcare field, preferably with substantial experience in outpatient and/or medical group settings, including 5+ years in management roles within ambulatory surgery environments. Knowledge / Skills / Abilities Experience with and understanding of ambulatory surgery center operations, de novo development, and joint ventures. Proven ability to build and cultivate strong relationships and influence with physicians and system executives. Financial acumen and experience with expansion of new sites of care. Ability to intersect with multiple key stakeholders in the execution of highly complex arrangements. Exceptional ability to execute on deliverables and manage complex stakeholder arrangements. #remote #remote - LI Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
    $112.4-179.9 hourly Auto-Apply 47d ago
  • Director of Operations

    PSP Holdings

    Operations director job in Gastonia, NC

    The Director of Operations is responsible for planning, directing, coordinating, and overseeing operations activities under the direction of senior leadership. Responsibilities include assisting in the development and implementation of efficient and cost-effective systems, processes, and procedures to meet to meet current and future needs of the company. Also, the Director of Operations is responsible for the direct supervision and management of multiple District Managers across a brand. Essential Functions and Job Responsibilities: Implements and communicates the strategic direction of the brand(s). Meets or exceeds company sales and profit expectations while maintaining brand standards in all areas. Drives profitability at district level through direct management of strategic initiatives by the District Managers. Executes, manages, and follows-up on operational brand strategies established by senior leadership. Ensures compliance with all company and brand standards. Collaborates with all departments and senior leadership to assist in making key business decisions and meeting company goals and objectives. Maintains budget controls on all operations activities. Develops, implements, and evaluates standard operating procedures around food preparation, service times, hospitality, cleanliness, etc., as appropriate. Demonstrates a continuous improvement mindset by identifying, recommending, and implementing new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Reviews P&L regularly with District Managers and General Managers to ensure that key financial targets are being met. Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision. Ensures that the PSP Core Values and Virtues are properly represented at all stores and at all times. Supports District Managers in recruitment, selection, and hiring to build and retain a great team. Champion's recognition and motivation efforts. Coaches, mentors, and motivates District Managers to exceed guest and employee expectations and maintain an acceptable level of performance, which may include documenting and issuing disciplinary action, up to and including termination of employees. Partners and seeks approval from Human Resources and executive leaders as appropriate. Prepares and submits required reports. Presents periodic performance reports and metrics to the Chief Executive Officer and other leadership. Leads team meetings and presentations to communicate relevant operations information and other business-related topics. Maintains knowledge of emerging technologies and trends in operations management. Follows all appropriate health code and local jurisdiction food handling requirements, maintains food safety certifications, and models exemplary food health safety practices to employees. Ensures food quality and 100% guest satisfaction. Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team. Performs other related duties as assigned.
    $75k-136k yearly est. 60d+ ago
  • VP of Operations

    Nenni and Associates

    Operations director job in Charlotte, NC

    Director of Operations 📍 Senior Leadership Role The Director of Operations will lead and optimize all operational aspects of our HVAC and Building Automation Systems (BAS) services. This role holds full P&L responsibility and plays a critical part in scaling the business, improving operational efficiency, and enhancing customer satisfaction. The Director will oversee service, installation, and project execution teams while driving the integration of advanced technologies in commercial and industrial environments. Key Responsibilities Strategic Leadership & Operational Management Develop and execute operational strategies to increase efficiency, scalability, and profitability. Oversee all HVAC and BAS operations, including service delivery, installation, and project completion. Implement process improvements, quality assurance standards, and cost-control measures. Ensure regulatory compliance, workplace safety, and adherence to company policies. Collaborate with executive leadership to align operational plans with corporate goals. Financial & Business Performance Manage departmental budgets, financial forecasts, and profit & loss statements. Identify and pursue new revenue opportunities and cost-reduction initiatives. Use data and KPIs to drive decisions and optimize business performance. Team Leadership & Development Lead, mentor, and grow high-performing teams across multiple departments. Create and manage training programs to build technical and leadership capabilities. Foster a culture focused on safety, collaboration, and continuous improvement. Customer & Vendor Relations Maintain strong client and vendor relationships to support long-term partnerships. Ensure customer satisfaction through reliable service and efficient execution. Lead contract negotiations with suppliers and subcontractors. Technology & Innovation Promote the use of advanced HVAC and BAS technologies, including IoT and energy management tools. Drive innovation through AI-powered analytics and smart building solutions. Stay informed on industry trends, standards, and regulatory updates. Qualifications & Experience Bachelor's degree in Mechanical Engineering, Business Administration, or a related field (MBA preferred). 10+ years of progressive leadership experience in HVAC, BAS, or mechanical contracting. Strong financial management skills with experience overseeing P&L. Proven success in operational leadership and cross-functional team management. Deep knowledge of smart building tech, energy efficiency, and automation platforms. Excellent communication, negotiation, and strategic planning abilities. Preferred Certifications LEED Certification Certified Energy Manager (CEM) PMP (Project Management Professional) PE (Professional Engineer) License (a plus) Compensation & Benefits Competitive base salary + performance-based incentives Comprehensive benefits (health, dental, vision, 401(k)) Professional development opportunities Company vehicle and expense reimbursement (if applicable)
    $105k-177k yearly est. 60d+ ago
  • DIRECTOR, OPERATIONS

    ESFM

    Operations director job in Charlotte, NC

    Job Description DIRECTOR, OPERATIONS Salary: $130,000 - $155,000 Pay Grade: 17 Other Forms of Compensation: BONUS ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email **************************. Job Summary We are seeking a dynamic leader to oversee work-loading solutions that drive new revenue growth, enhance opportunities at existing site locations, and support mobilization efforts during new site implementations. This role requires a strategic thinker with strong operational expertise to identify and implement efficiencies, align methodologies, and scale continuous improvement programs across a diverse portfolio. Travel Requirement Up to 60% travel to support site operations and mobilization efforts. Key Responsibilities Solutioning & Sales Enablement: Develop and implement innovative solutions to support revenue growth and client satisfaction. Mobilization Support & Management: Lead mobilization efforts for new site implementations, ensuring seamless transitions and operational readiness. Cross-Functional Leadership & Collaboration: Partner with internal teams and stakeholders to deliver integrated solutions and achieve business objectives. Program & Project Management: Oversee complex projects from initiation to completion, ensuring timelines, budgets, and quality standards are met. Analytics & Performance Metrics: Create and manage data-driven dashboards and KPIs to monitor performance and identify improvement opportunities. Change Management & Process Improvement: Drive continuous improvement initiatives and implement best practices across the portfolio. Preferred Qualifications Bachelor's degree (BS) preferred. Minimum of 5 years of service management experience. Proven knowledge of P&L accountability and contract-managed services. Strong leadership, communication, and stakeholder management skills. Experience supporting datacenters, warehouses, manufacturing, and/or corporate environments. Background in sectors such as life sciences, technology, manufacturing, hospitality, or healthcare. Professional certifications such as IFMA CFM, PMP, LEED AP, or equivalent highly desirable. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Associates at ESFM are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ************************************************************************************* Req ID:1491770 ESFM Julia Lari
    $130k-155k yearly Easy Apply 2d ago
  • Director of Operations (BCBA) SIGN ON/RELOCATION $ for ABA Therapy (CLT)

    Highlights Healthcare

    Operations director job in Charlotte, NC

    Highlights Healthcare is seeking experienced Board-Certified Behavior Analysts (BCBAs) with leadership skills, growth mentality, and strong business acumen to join us as BCBA - Director of Operations for our Learning Centers. with Highlights? Competitive compensation up to $145,000 annually Monday through Friday schedule with full-time hours No evening or weekend hours Clinic-based setting Quarterly bonus incentive plan Sign-on bonus Relocation assistance 9 paid holidays Comprehensive benefits including paid time off (PTO), dental, health, life, and vision insurance, and an employee assistance program 401K plan ACE provider - company provides 16 BACB CEU hours per year Company laptop POSITION OVERVIEW As a BCBA Director of Operations at Highlights Healthcare, you will: Supervise ABA staff for our clients with consideration of dignity and privacy. Monitor the effectiveness of skill building interventions utilizing ABA for children with autism. Conduct psychological analyses and diagnostic testing. Provide supervision to ABA Behavior Technicians on staff. Develop child-specific behavior plan in accordance with the principles of ABA Therapy. Develop and take on projects to improve client service and satisfaction. Develop and take on projects to improve employee performance, retention, and satisfaction. Develop quality initiatives that will improve referral source satisfaction, measured through volume, surveys, and other reporting methods. Maintain knowledge of State and Federal specific laws, Tricare/Governmental programs, Medical Insurance Providers, Medicaid Waiver Programs and ensure compliance with regulations. Promote the growth of Highlights Healthcare and assist in the pursuit of new business opportunities. QUALIFICATIONS BCBA Director of Operations candidates should be passionate and compassionate, with a desire to make a difference in an environment that allows for an individualized approach to services, who can build and sustain a highly productive learning center that services a minimum of 40+ qualified children on a weekly basis. Master's Degree from an accredited program in ABA or related field. Current BCBA Certification from the BACB. At least five years of experience in Applied Behavior Analysis (ABA). Must have a proven track record of progressive leadership and/or management experience. Experience with programming, developing, and implementing multiple intervention programs. Conduct Functional Analysis (FA) of behavior Understand brief Functional Analysis Conduct a VB-MAPP Conduct Functional Behavior Assessment (FBA) Behavior Support Plan Creation and Implementation Has experience in treatment plan program integrity Has ability to create crisis protocol based on medical necessity Must have a reliable car valid Driver's License, and proof of insurance. Demonstrated ability to work independently, produce high-quality results while handling competing priorities. Proficient knowledge of Microsoft Office (Outlook, Word, Excel) and related computer programs such as Central Reach. Ability to obtain and maintain a clear criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per HHC and/or program requirements. Highlights Healthcare, LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance. COVID-19 considerations: HHC follows all applicable CDC guidelines. #INDHP
    $145k yearly 22d ago
  • Director of Operations

    Thirty Capital

    Operations director job in Charlotte, NC

    About Our Company Defease With Ease | Thirty Capital is the premier partner for mid-market commercial real estate owners, serving as trusted advisors for debt management. By aligning 25 years of expertise with cutting-edge technologies, we help our clients proactively navigate changing markets, manage interest rate risk, and achieve superior results. Job Description We're looking for an experienced Director of Operations to oversee the operational functions of our commercial insurance company, Thirty Capital Risk Management. The Director of Operations focuses on optimizing operations for commercial insurance and risk management functions. This role involves collaborating with various departments, managing budgets, and implementing strategic initiatives to drive growth, efficiency, and cost savings. Key Responsibilities Oversee daily operations, ensuring compliance with industry regulations and internal policies for commercial insurance and risk management departments. Develop and execute operational strategies that align with company goals, enhance customer experience and operational efficiency. Partner with the marketing department to oversee the promotion of Thirty Capital Risk Management to increase market share. Implement solutions to streamline operations and improve data management for continued process improvement. Analyze performance metrics and prepare reports for senior leadership and board of directors. Qualifications Bachelor's degree in Business Administration, Risk Management, or a related field. Master's, CPCU, CIC, or ARM preferred. Minimum of 10 years of experience in middle-market insurance operations. Account management and claims advocacy experience preferred. Proven track record of managing teams, strong leadership and critical thinking skills. Exceptional analytical and problem-solving abilities. Proficient in data analysis, agency management systems, and performance metrics. Benefits Medical, Dental, Vision Insurance Flex PTO, Paid Holidays Volunteer Time Off Maternity & Paternity Leave 401(k) with Employer Match Philanthropy Initiatives Life Insurance & Disability Coverage Quarterly Social Events A supportive and collaborative work environment. Opportunity for career advancement within a growing company. ...and so much more!
    $75k-136k yearly est. 60d+ ago
  • Director of Microsoft Operations

    Opkalla

    Operations director job in Charlotte, NC

    Opkalla is a Charlotte-based technology advisory firm dedicated to creating an easier way for organizations to identify the best IT solutions through a transparent, vendor-neutral approach. Founded in 2019, we are a highly recognized, people-first company with a strong culture focused on trust, transparency, growth, and team support. Opkalla has earned multiple prestigious awards that reflect this outstanding workplace environment and industry leadership. Why Join Opkalla Growth Trajectory Opkalla has been recognized on the Inc. 5000 list three consecutive years, demonstrating consistent high-growth performance and market traction. The Microsoft practice represents a significant growth vector for the company. Market Leadership We're not a commodity vendor. Opkalla's vendor-neutral advisory model, combined with Microsoft specializations and expertise, positions us as trusted strategic advisors rather than transactional resellers. This creates deeper, more profitable customer relationships. Collaborative Culture Opkalla operates with a genuinely collaborative approach across teams. You'll work closely with Opkalla's leadership, have direct input into strategy, and won't be siloed in a traditional hierarchical structure. Leadership Development This role offers significant opportunities to learn from and work alongside an experienced COO and business leader. You'll gain exposure to business strategy, customer relationships, and organizational leadership. Vendor Relationships Deep partnerships with Microsoft and complementary technology partners create opportunities for co-selling and collaborative delivery success. Meaningful Work You'll see the tangible results of your team's efforts in customer success stories and business outcomes. You will benefit personally from Opkalla's employee promise to foster a culture of growth and development for achieving personal, professional and financial goals. Microsoft Practice Our Microsoft business is a cornerstone of OpkallaTier 1 Cloud Solutions Provider (CSP) Direct Bill partnership with Microsoft. We provide clients with: Expert Microsoft 365 and Azure licensing strategy and optimization Implementation and deployment of teamwork solutions No-cost premier support through our dedicated team A self-service Microsoft Direct Portal for license and subscription management Spark AI, our proprietary Microsoft chatbot for immediate customer support Position Summary Opkalla is seeking an experienced Director of Microsoft Operations to serve as Deputy Practice Leader and right-hand to the COO, helping drive the strategic development, operational excellence, and growth of our Microsoft business division. This role is critical to executing Opkalla's Microsoft practice strategy and ensuring we deliver exceptional results for the 450+ clients we currently serve across diverse industries. The Director of Microsoft Operations will work collaboratively with sales, marketing, and solutions architecture teams to ensure operational excellence, drive customer success, and build a world-class delivery organization. Key Accountability Areas Team Leadership & Development Lead and mentor the Microsoft team including solutions specialists, and engineers Establish clear performance expectations and provide ongoing coaching and feedback Conduct talent planning and succession planning to ensure continuity and growth capacity Define career paths and professional development opportunities for team members Coordinate certification planning and technical skilling initiatives to maintain expertise Foster a culture of excellence, accountability, and customer obsession aligned with Opkalla's values Customer Success Lead the end-to-end delivery experience for Opkalla's Microsoft business, ensuring customer satisfaction Own customer support and escalations within the delivery context Establish and monitor service level agreements (SLAs) and delivery standards that exceed customer expectations Monitor customer health metrics and proactively identify delivery risks or satisfaction issues Work with the COO to identify expansion and upsell opportunities based on delivery insights Strategic Execution & Support Collaborate with the COO to develop and execute the Microsoft practice strategy Support strategy refinement based on market feedback, competitive intelligence, and operational learnings Execute on initiatives for market positioning, customer acquisition, and practice growth Maintain relationships with Microsoft partners; take operational lead on partner execution and enablement activities Ensure the practice maintains designation and specialization requirements with Microsoft (performance metrics, customer growth tracking, deployment metrics) Identify and escalate operational bottlenecks, process improvements, and strategic opportunities articipate in major customer pursuits and pre-sales conversations as needed Financial Management & Reporting Support the COO in managing the Microsoft practice financial performance Monitor key financial metrics Provide regular reporting on operational metrics and financial performance to the COO Identify cost optimization opportunities and efficiency improvements Qualifications Experience & Background Minimum 8+ years of professional experience in the Microsoft ecosystem, with at least 4+ years in a leadership or senior technical role Proven experience managing delivery operations or professional services Direct experience in a Microsoft Cloud Solutions Provider (CSP) environment Technical Expertise Demonstrated experience with Microsoft 365 licensing, Azure cloud, and modern work solutions Strong background in customer-facing roles with excellent communication skills at all levels Knowledge of the Microsoft partner ecosystem and designation/specialization requirements Leadership & Communication Experience working in collaborative leadership environments, ideally as a second-in-command Solid understanding of Microsoft 365 and Azure cloud products Excellent communication and presentation skills, comfortable speaking to customers Customer-centric mindset with focus on delivering measurable business value Strong analytical and problem-solving capabilities Collaborative leadership style; comfortable supporting and executing a leader's vision Detail-oriented with strong organizational and time management skills Data-driven approach to decision-making and performance management Certifications & Education Associate or Expert level Microsoft certifications highly valued MBA or advanced business degree a plus
    $75k-136k yearly est. 48d ago
  • Director of Operations

    Storr Logistic Services

    Operations director job in Charlotte, NC

    The Director of Operations - Appliances (DOOA) oversees the LX Pantos/LG appliance installation business across multiple cities in the Southeast. This role is responsible for ensuring inventory accuracy, managing daily schedules to meet customer demand, and maintaining a strong relationship with LX Pantos on daily operational needs. The DOOA will oversee multiple warehouse supervisors and must be able to travel as needed across NC, SC, TN, and VA, with travel not exceeding 50% of their time. Primary Duties and Responsibilities Inventory Management Ensure inventory accuracy above 97% across all Storr Logistics-operated warehouses using the LX Pantos Warehouse Management System (WMS). Train warehouse supervisors on the proper use of the LX Pantos WMS for receiving inventory, assigning inventory to routes, performing weekly cycle counts, and escalating inventory issues. Conduct monthly cycle counts at each warehouse to exceed LX Pantos' expectations and provide accurate inventory data to channel partners. Maintain organized warehouses that follow LX Pantos-approved layouts and comply with OSHA and Storr Logistics Services safety requirements. Team Member Staffing Ensure proper staffing levels at all warehouse locations and anticipate potential staffing changes. Train team members on the LX Pantos installation process, system usage, and customer interactions. Conduct weekly one-on-one meetings with warehouse supervisors to provide coaching on performance, customer satisfaction, and inventory management. Collaborate with the Storr Corporate Trainer to develop and provide necessary training materials. Conduct interviews as needed to fill warehouse and installer positions across multiple locations. Appliance Installation Ensure installers follow LX Pantos training requirements for residential and commercial installations. Enforce the use of site protection tools, including floor protectors, door protectors, and post-install coverings. Maintain high customer satisfaction by ensuring installers are professional, punctual, and skilled. Conduct site visits to inspect installation quality and provide coaching as needed. Meet with builders to understand expectations for upcoming neighborhood assignments. Provide ongoing training to maintain exceptional service quality. Customer Satisfaction Respond to all internal and external inquiries within the same business day ("Sundown Rule"). Maintain a Customer Satisfaction score of 9.0 or higher through strong team training and professionalism. Reinforce the importance of exceptional customer service in regular meetings with warehouse supervisors. Ensure all team members deliver a professional customer experience. Be available on-site to coordinate and resolve installation issues as they arise. Supervisory Responsibilities The DOOA oversees the following personnel: Warehouse Supervisors Lead Appliance Installers Appliance Installers Satisfactory MVR (driving record) D.O.T. physical/certification in states that require a drug screen, criminal background investigation with job performance reference check, and required testing, a valid Driver's License, and compliance with the Company's Driver Qualification Policy
    $75k-136k yearly est. 13d ago
  • Director Of Operations- Charlotte, NC

    Fresh & Ready Foods

    Operations director job in Charlotte, NC

    Job Description We Make Applying Easy! Just text JOB to 75000 & search for the requisition ID number 1486075 . The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: *************************** Skg Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Job Summary Position Summary: The Operations Director serves as the Site Leader for the Charlotte, NC food manufacturing facility, overseeing all aspects of plant operations. This leadership role is responsible for building operational talent, driving continuous improvement, and implementing lean manufacturing practices to enhance efficiency, quality, and safety. Reporting to the Regional Director, the Director is accountable for delivering sustainable improvements in safety, productivity, quality, on-time deliveries, and inventory management while fostering a high-performance culture. Key Responsibilities Develop and lead a high-performing team to maintain a competitive edge and exceptional customer service Champion safety awareness and implement innovative techniques to ensure a safe working environment Ensure strict compliance with all regulatory and company-defined food safety and sanitation standards Oversee critical food safety programs including SQF, sanitation, chemical control, and maintenance Maintain high visibility with employees and promote a hands-on, participative approach to problem-solving Drive continuous improvement using Toyota Production System (TPS) Lean Manufacturing principles Foster cross-functional collaboration and support enterprise-wide lean initiatives Achieve year-over-year financial targets through cost-reduction and continuous improvement projects Manage material replenishment methods, quality standards, and performance metrics Mentor managers and supervisors to build a winning culture and ensure strong succession planning Support product development initiatives to expand market share and potential Demonstrate excellent organizational, analytical, communication, and presentation skills Qualifications BA or BS in Operations Management, Business, Engineering, or related field 5-10 years of leadership experience in food manufacturing or equivalent Strong understanding of Lean Manufacturing concepts Proven track record of increasing responsibility and operational knowledge Desirable Characteristics Team-oriented with the ability to quickly build rapport Positive energy and a proactive, change-agent mindset Comfortable with ambiguity and takes initiative with full accountability Physical Demands Frequent standing, walking, sitting, reaching, and communication Reasonable accommodations available for individuals with disabilities Work Environment Exposure to cold environments, moving mechanical parts, and varying noise levels on the factory floor Reasonable accommodations available for individuals with disabilities Travel Must be willing to travel to customer and supplier sites Associates at Fresh & Ready Foods are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ******************************************************************************************* About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Fresh and Ready Foods maintains a drug-free workplace.
    $75k-136k yearly est. 5d ago

Learn more about operations director jobs

How much does an operations director earn in Gastonia, NC?

The average operations director in Gastonia, NC earns between $57,000 and $177,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Gastonia, NC

$101,000

What are the biggest employers of Operations Directors in Gastonia, NC?

The biggest employers of Operations Directors in Gastonia, NC are:
  1. CaroMont Health
  2. PSP Holdings
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