Director of Operations
Operations director job in Cleveland, OH
Host Pros is Northeast Ohio's #1 short-term rental management company, operating 80+ high-end vacation rentals and growing rapidly. We're known for our four core values: Don't Compete, Dominate • Always Be Curious • It's Never Just Business • Unreasonable Hospitality.
We're looking for a strong, people-focused Director of Operations to lead our Cleaning, Maintenance, Guest Experience, QC/Onboarding, and field teams while ensuring exceptional experiences for guests and property owners.
What You'll Do
Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners).
Hold team members accountable and maintain a culture of ownership, clarity, and high expectations.
Communicate proactively with clients; handle escalations with professionalism and calm.
Ensure every property meets Host Pros' standards for quality, safety, and hospitality.
Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps).
Manage vendor relationships; recruit and evaluate teams and tradespeople.
Anticipate issues before they happen (weather, seasonality, property quirks).
Lead operational meetings and drive process improvements as we scale 50%+ in the next year.
What Success Looks Like
Review scores of 9.70+ across 80+ listings
Smooth, predictable operations with minimal surprises
Direct reports consistently hitting goals
High client satisfaction and trust
Strong team alignment with Host Pros values
What We're Looking For
Leadership & Communication
Proven experience managing people in a fast-paced, service-focused environment
Strong communicator; confident having hard conversations
High emotional intelligence and calm under pressure
Skills & Experience
Operations, hospitality, STR, or property management experience preferred
Strong problem-solver; comfortable making decisions independently
Tech-savvy and quick to learn new platforms
Basic knowledge of home systems (HVAC, plumbing, electrical) a plus
Logistics
Based in Northeast Ohio with reliable transportation
Works Wednesday-Sunday; available for urgent issues
Compensation & Benefits
$70,000-$80,000 base salary
Performance-based bonus
Health, dental, vision insurance
Paid time off
Pharmacy Operations Manager
Operations director job in Cleveland, OH
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
Operations Director
Operations director job in Cleveland, OH
Job Title: Operations Director Business Unit: Team Wendy The Operations Director provides strategic and operational leadership for all manufacturing, facilities, and logistics activities across two Cleveland buildings. This role ensures day-to-day production output, facility reliability, and alignment with corporate priorities. The Operations Director drives operational excellence through Lean principles, SQDIP metrics, and a Safety-First culture, while fostering collaboration across value streams and support functions. This position is accountable for delivering customer commitments, supporting new product introductions (NPI), and ensuring compliance with DoD and quality standards.
Direct Reports:
Value Stream Leaders
Senior Facilities Manager
Production Manager
Logistics & Warehouse Manager (across two buildings at CLE)
Key Responsibilities
Operational Leadership
Key Responsibilities
Set and execute Cleveland's operational strategy for plant operations, ensuring alignment in areas of safety, quality delivery, inventory, and performance.
Lead day-to-day plant operations with a focus on efficiency, quality, and continuous improvement.
Own end to end operational performance, managing KPIs across operational areas, ensuring targets are met or exceeded.
Serve as a visible and engaged leader on the production floor, reinforcing standards, driving accountability, and fostering a culture of ownership, safety, and CI.
HSE & Compliance
HSE & Compliance
Ensure full compliance with OSHA, NFPA, DoD, and other regulatory standards relevant to defense manufacturing.
Promote a culture of safety, proactively identifying risks and implementing mitigation strategies.
Champion employee training and development in all aspects of health, safety, and environmental responsibility.
Security Management
Security Management
Accountable for physical security of the plant, including access control, surveillance systems, and coordination with defense-related compliance (e.g., ITAR, CMMC).
Work closely with internal and external stakeholders to safeguard assets and intellectual property.
Facilities & Maintenance
Facilities & Maintenance
Directly accountable for all facility maintenance and infrastructure projects to ensure optimal operation and longevity of plant assets.
Ensure development and management of preventative maintenance programs and facility upgrades ensuring alignment with long-term operational goals and compliance standards.
Hourly Workforce & Resource Planning
Hourly Workforce & Resource Planning
Establish and communicate strategy for the hourly workforce which optimizes productivity and efficiency.
Collaborate with HR and Production leadership to support workforce planning, training, and engagement initiatives.
Cross-Functional Collaboration
Work closely with Engineering, Quality, Supply Chain, and Program Management teams to ensure operational readiness and support for NPI and existing production lines.
Serve as a key voice in capital planning and investment decisions.
Continuous Improvement & Lean Culture
Champion Lean Manufacturing, Kaizen, and 5S practices across all operations.
Promote structured problem-solving (5-Why, 8D) for critical issues, focusing on permanent corrective actions.
Foster a culture of continuous improvement and employee engagement at all levels.
People Development & Culture
Build and develop a strong leadership bench to include managers, leads and supervisors, through intentional coaching, succession planning, and an accountability framework.
Embed the TW #FIERCE culture into daily operations, reinforcing behaviors that support collaboration, accountability, and innovation.
Mentor and develop leaders to create a high-performance, engaged workforce.
Essential Skills
Proven leadership in multi-site or complex manufacturing operations.
Strong knowledge of Lean Manufacturing, Kaizen, and SQDIP performance management.
Ability to manage cross-functional priorities and drive alignment across teams.
Expertise in compliance (DoD, ITAR, CMMC, QCP) and structured problem-solving (5Y, 8D).
Exceptional people development skills, with experience in training program design and succession planning.
Excellent communication and decision-making skills under pressure.
Qualifications & Experience
Bachelor's degree in Engineering, Operations Management, or related field (Master's preferred).
Proven experience leading operations for facilities with annual revenue exceeding $150M.
12+ years of progressive leadership experience in manufacturing operations, including multi-site or complex environments.
Demonstrated success in driving operational excellence, continuous improvement, and SQDIP performance.
Experience managing facilities, logistics, and production in a regulated environment (DoD, ITAR, CMMC).
Familiarity with Quality Control Plans (QCP) and structured problem-solving methodologies (5Y, 8D).
Ability to operate as part of the VP Operations leadership team, collaborating closely with NPI & Manufacturing Engineering Directors, Quality Leadership, CI Team, and remote Site Leaders.
Strong financial acumen and ability to influence capital planning and investment decisions.
Accountability Metrics
SQDIP performance across all value streams.
OEE improvement and downtime reduction.
Scrap and cost reduction initiatives.
Successful NPI launches without disruption.
Compliance with DoD, ITAR, and QCP standards.
Employee engagement, training completion, and succession readiness.
Cultural adoption of TW #FIERCE principles.
About Avon Technologies:
We design and produce life-critical personal protection solutions for the world's militaries and first responders. With a portfolio that includes Chemical, Biological, Radiological, Nuclear (“CBRN”), protection. We do this through our two brands, Avon Technologies and Team Wendy. Our mission is to provide unparalleled protection for those who protect us, giving them the confidence to tackle challenging situations and helping them get home safe. At Avon Protection, we recognize that our success relies on the collective efforts of our talented team. As an organization, we welcome individuals who embody our #FIERCE company values - fearlessness, integrity, excellence, resilience, collaboration, and the ability to execute.
We offer a comprehensive benefits package that includes the following:
Flexible Schedule
Generous paid time off
Competitive Compensation Package
Learning and Development Opportunities
Bonus Plan
Employee Stock Purchase Plan
401k Matching
Tuition Reimbursement Program
Mentorship Program
Supplemental plans
Company-paid life and AD&D
Medical/Dental/Vision
This is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.
U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.
To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).
The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election. Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).
The anticipated salary range for candidates who will work in Cleveland, OH is $140,000 to $180,000 Annually. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.
EOE, Including Vet/Disability
Site Operator I
Operations director job in Akron, OH
KB BioEnergy is dedicated to protecting our environment for current and future generations by generating renewable energy using sustainable technology. KB BioEnergy operates and maintains the Akron Renewable Energy Facility, which is responsible for managing all of the wastewater solids from the City's Water Reclamation Facility. Our facility operates 24/7/365!
The Electrical Plant Operator performs work throughout the plant for regular operations, regular and predictive maintenance, troubleshooting, analysis and repair of equipment, specifically electrical equipment, and related components for a sludge pumping and treatment facility and biogas driven electrical generation systems.
Essential Duties and Responsibilities
Operate, monitor and maintain facility operations
Operate various tools including hand tools, welders, pneumatic and electric tools
Operate computers and CMMS to obtain work orders, place work orders, log work performed, and search for inventory parts
Read and interpret blueprints and schematics
Follow all KB BioEnergy safety guidelines and complete incident reports immediately when required
Perform general housekeeping in the maintenance shop and throughout the facility
Regular, consistent and punctual attendance is required
Other duties may be assigned
QualificationsEducation and/or Experience
High school diploma or GED
Certificate of completion from a 2-year mechanical training program or military experience preferred
Minimum 2 years' experience in industrial setting
Electrical experience required
Requirements
Able to perform maintenance trades including electrical, machinist, rigging systems, welding, pipe fitting and fabrication, pumps and piping systems, gearbox and bearing maintenance, lubrication, mechanical maintenance, and hydraulic and pneumatic
Ability to follow oral and written instructions
Basic familiarity with diesel and gasoline engines
Ability to multitask
Ability to work independently and in a team environment
Ability to learn new programs/software as needed
Ability to work 3rd shift and holidays
Candidates must submit to a pre-employment drug screen and background check
Preferred
Basic computer skills
Able to operate heavy equipment
Able to use or become familiar with testing equipment
Physical Requirements:
Ability to sit, stand, walk, use hands, reach with hands and arms, twist, bend, stoop, climb ladders, push, pull, shovel, pound, lift, talk, and hear
Occasionally lift and/or move objects up to 50 pounds.
Ability to wear personal protective equipment
All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.
KB BioEnergy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Auto-ApplyOperations Vice Presideent
Operations director job in Garfield Heights, OH
Job Summary: The Vice President of Operations will perform a wide variety of supervisory, operational, administrative and member service duties to ensure the efficient operation and compliance of the various Operations Departments within the organization.
Essential Functions and Responsibilities:
Supervises Branch Operations; and Back-Up support to Plastics.
Supervises Facilities including all site project management, ensuring systems and equipment are fully functioning and alarms are regularly tested.
BSA Officer.
Monitors progress toward departmental goals and provides continuous feedback on performance, schedules and assigns work as necessary.
Works with managers and supervisors on team building, motivating, cross training and identifying development & training opportunities to ensure continuity, consistency and to promote development and increased knowledge.
Oversees reporting funct ions, operational functions and daily processes.
Reviews drafts, and recommends new or revised policies and procedures to streamline daily functions and maximize efficiency within the department.
Assists with the development and implementation of new products, services and technology.
Monitors and maintains security controls to protect the bank against unnecessary risk or exposure and takes corrective action as appropriate.
Assists with the control of departmental expenses.
Resolves customer inquiries, problems or complaints that require a higher level of authority.
Cultivates strong relationships with department and branch personnel to ensure the delivery of high quality service, on-going communication needs and operational consistency.
Communicates with branches and departments to resolve outstanding issues that have escalated.
Stay abreast of applicable banking laws and regulations and works with operations team to ensure departmental compliance.
Prepares internal and external audit requests related to the review of the Operations Department and serves as a point person for on-site reviews.
Prepares and provides various reports as requested.
May assist various credit union departments or perform other duties to support the operation of the department and/or bank as needed.
Actively learns, demonstrates and fosters our corporate culture of service in all operational functions.
Monitors operation functions to ensure the highest level of accuracy and professional courtesy to all customers.
Upholds complete confidentiality of all information processed.
Maintains a working knowledge of the Credit Union's ancillary software and IT programs.
Takes corrective action as required to improve operation employees' performance.
Periodically reviews operational procedures at the branch level to ensure all laws, regulations, and policies are being adhered to.
Must be a member of the Sunshine Club to support the organization.
All other duties as assigned.
This job description is subject to change at any time.
Operations Development Program (North Canton, Ohio, United States, 44720)
Operations director job in North Canton, OH
What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
What is the Operations Development Program?
The Operations Development Program (ODP) is a two-year program designed to provide thorough exposure to The Timken Company's manufacturing and manufacturing support functions to develop future leaders within the company. The program includes various professional development experiences and on-the-job training during each assignment.
ODP participants are a part of a cohort that advance through the program to attend trainings, network, and collaborate with leadership throughout the year. Participants will be mentored, and have significant interaction with senior operations leaders throughout the company.
The program consists of four assignments each six months in duration. The first two assignments will be in one plant location. Program participants will then relocate to a second plant location for their third and fourth assignments. After completion of the program, permanent assignments will be in one of our U.S. manufacturing facilities.
The four assignment focus areas:
* Supply chain
* Continuous improvement/lean
* Manufacturing/operations supervision
* Quality advancement
Education Requirements/Qualifications:
* College graduate (December 2025 - May 2026 preferred).
* Bachelor's in Mechanical Engineering, Bachelor's in Industrial and Systems Engineering, Bachelor's in Supply Chain Management, Bachelor's in Operations Management or related business or engineering degree.
* Minimum cumulative GPA of 2.8 or above.
* Manufacturing internships/co-ops preferred.
* Leadership experience demonstrated in academic or extra-curricular activities, or during employment.
* Ability to relocate. Possible placement locations: South Carolina, North Carolina, Illinois, Tennessee, New Hampshire, Ohio, or other.
* Must be legally authorized to work in the United States without visa sponsorship.
This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Site Operator I
Operations director job in Akron, OH
Job DescriptionKB BioEnergy is dedicated to protecting our environment for current and future generations by generating renewable energy using sustainable technology. KB BioEnergy operates and maintains the Akron Renewable Energy Facility, which is responsible for managing all of the wastewater solids from the City's Water Reclamation Facility. Our facility operates 24/7/365!
The Electrical Plant Operator performs work throughout the plant for regular operations, regular and predictive maintenance, troubleshooting, analysis and repair of equipment, specifically electrical equipment, and related components for a sludge pumping and treatment facility and biogas driven electrical generation systems.
Essential Duties and Responsibilities
Operate, monitor and maintain facility operations
Operate various tools including hand tools, welders, pneumatic and electric tools
Operate computers and CMMS to obtain work orders, place work orders, log work performed, and search for inventory parts
Read and interpret blueprints and schematics
Follow all KB BioEnergy safety guidelines and complete incident reports immediately when required
Perform general housekeeping in the maintenance shop and throughout the facility
Regular, consistent and punctual attendance is required
Other duties may be assigned
QualificationsEducation and/or Experience
High school diploma or GED
Certificate of completion from a 2-year mechanical training program or military experience preferred
Minimum 2 years' experience in industrial setting
Electrical experience required
Requirements
Able to perform maintenance trades including electrical, machinist, rigging systems, welding, pipe fitting and fabrication, pumps and piping systems, gearbox and bearing maintenance, lubrication, mechanical maintenance, and hydraulic and pneumatic
Ability to follow oral and written instructions
Basic familiarity with diesel and gasoline engines
Ability to multitask
Ability to work independently and in a team environment
Ability to learn new programs/software as needed
Ability to work 3rd shift and holidays
Candidates must submit to a pre-employment drug screen and background check
Preferred
Basic computer skills
Able to operate heavy equipment
Able to use or become familiar with testing equipment
Physical Requirements:
Ability to sit, stand, walk, use hands, reach with hands and arms, twist, bend, stoop, climb ladders, push, pull, shovel, pound, lift, talk, and hear
Occasionally lift and/or move objects up to 50 pounds.
Ability to wear personal protective equipment
All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.
KB BioEnergy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Director Of Operations
Operations director job in Cleveland, OH
Job Description
Director Of Operations for our EMS Facility
Compensation: $60,000 - $130,000 Annual Salary Benefits: Medical, dental, vision, life insurance, long-term and short-term disability insurance and 401K with a match program, PTO.
Are you passionate about making a difference in the lives of others? We are looking for a Director Of Operations for our EMS Facility who prides themselves on a positive attitude and dedication to providing top-notch service. We are offering COMPETITIVE PAY with AMAZING BENEFITS and great WORK LIFE BALANCE. If this is something you are looking for, we'd love to have you on board!
Position Description:
We are looking for a dedicated Director Of Operations for our EMS Facility in Parma Heights, OH. This is a full-time, in-person position, Monday - Friday 9am - 5pm
Qualifications of the Director Of Operations:
Bachelor's degree minimum; preferred fields include business administration, finance, accounting, data analytics, healthcare administration, or related areas. Advanced degrees (MBA, MHA) are advantageous but not required.
Leadership: Strong managerial and operational skills.
Finance: Background in budgeting, financial reporting, and resource allocation.
Data Analytics: Experience with healthcare data systems and analytics.
Healthcare Exposure: EMS or clinical experience is a plus, but strong managerial or technical skills are also valuable.
Technical Skills: Proficiency in data management tools, financial software, and analytics platforms preferred.
Soft Skills: Leadership, communication, strategic planning, crisis management, and collaboration abilities are essential.
Responsibilities of the Director Of Operations:
Oversee daily operations including finance, budgeting, and accounting for the ambulance or EMS service
Manage data analytics and technology systems to optimise efficiency, compliance, and patient care outcomes
Lead staffing, training, and performance oversight aligned with regulatory and quality assurance standards
Collaborate with healthcare providers, public safety agencies, and community partners
Develop and implement policies, financial plans, and performance metrics
Ensure compliance with healthcare regulations, billing, and reporting requirements
Manage procurement and vendor relationships related to technology and service delivery
Use data-driven decision-making to improve operational effectiveness and patient services
If you're a skilled and compassionate Director Of Operations looking for a challenging and rewarding opportunity with our EMS Facility we want YOU to apply!
#CLINICAL
General Manager - VP
Operations director job in Cleveland, OH
General Manager - Division VP
Compensation: $160,000 - $190,000 OTE + Equity
About us
SSA is a fast-growing founder- and employee-owned acquisition platform in the scientific instrument space revolutionizing the scientist's experience of regulation-mandated services. Our platform primarily provides testing, inspection, and calibration services to pharmaceutical, medical device, and research companies across the United States. We've completed 16 acquisitions to date and are currently serving over 5,500 customers.
We were recently recognized by Inc. Magazine in their 2024 and 2025 list of 5,000 fastest growing privately held companies and continue to drive scientific innovation and patient care.
Position
We will be announcing a new company acquisition over the next few weeks and need a General Manager to shadow the current CEO & President as he transitions out of the company over the next 6 months. The General Manager - Division VP will be working directly with the VP of Operations and COO and be expected to execute lean strategies while ensuring that business processes are continuously improved to maximize efficiency, facilitate cross-site & cross-functional collaboration, coach local teams, serve as a central resource for knowledge and best practice sharing, and drive a culture of operational excellence.
The ideal candidate will be a high octane, driven and growth-minded leader that will champion SSA's largest region. This leader will drive operational excellence, solve challenging and complex business problems, and be a part of building a world-class company.
Responsibilities (including but not limited to)
Execute strategic deployments associated with implementation of lean systems in a fast-paced environment.
Work with COO & VP of Operations to implement operational strategy to meet current and future business needs.
Provide strategic leadership in this 40+ person organization.
Lead the development and deployment of lean strategies across the company, aligning them with the SSA's business objectives.
Establish a culture of continuous improvement across the company and related functions.
Ensure alignment of lean principles with organizational goals, driving operational excellence
Oversee field operations for multiple companies, ensuring a dynamic and world-class workforce.
Participate, plan, facilitate and lead directly and indirectly in kaizen events.
Monitor and improve operational efficiencies, cost control, and resource allocation.
Prioritize a world-class customer-centric approach.
Drive Performance Metrics:
Define and monitor key performance indicators (KPIs) to reflect the identified priorities and drive focus on continuous improvement.
Use data-driven insights to track progress, identify areas for improvement, and report on the impact of initiatives to senior leadership.
Drive accountability for the achievement of goals and targets across the Midwest region, and related functions.
Desired Qualifications
MBA or advanced degree preferred.
Strong leadership and people management skills, with experience leading cross-functional teams.
Strong communication and influencing abilities, capable of changing driving.
Excellent problem-solving, analytical, and data-driven decision-making skills.
Proficient in Lean tools and techniques, including Value Stream Mapping, Kaizen, 5S, and root cause analysis.
Ability to work in a fast-paced, global environment with a focus on results and continuous improvement.
Strategic thinker with a hands-on approach to solving problems.
Change agent can influence organizational culture and drive transformation.
Strong interpersonal skills, able to build relationships at all levels of the organization.
High level of adaptability and resilience in managing complex, challenging initiatives
Demonstrated ability to work successfully in complex and emerging business and project areas, leveraging interpersonal skills and technical skills to optimize results.
Benefits
Equity ownership in SSA
401(k)
Dental & Vision insurance
Health insurance (100% for employee and family)
Life insurance
Generous Uncapped Paid time off
Parental leave
Relocation Assistance
Director of Operations
Operations director job in Akron, OH
Director of Operations
Duration: Full-time
Salary: DOE
About the role
We are looking for a skilled and energetic Director of Operations to manage daily operations across various locations within our fast-growing company. This leadership role requires a proactive, results-oriented individual with a solid background in the aviation industry. The ideal candidate should be prepared to work long hours, travel frequently, and develop scalable strategies to improve efficiency, maintain compliance, and uphold quality standards.
Key Responsibilities
Operational Oversight:
Oversee daily operations across multiple locations, ensuring compliance with company policies and aviation industry standards.
Monitor and analyze location P&Ls, ensuring profitability and identifying areas for cost savings and revenue growth.
Perform audits on quality, safety, supplies, equipment, and staffing.
Develop and implement operational efficiencies to improve turnaround times and resource utilization.
Support special projects, follow up on unresolved items, and ensure task completion.
Integrate and utilize the Traction EOS operating system for daily operational processes.
Qualifications
Must-Have Requirements:
MUST have experience in the aviation industry with at least 5-7 years in a management role.
Bachelors degree in aviation, Business Administration, or a related field (equivalent experience considered).
Key Skills and Expertise:
Strong understanding of P&L management, compliance, and quality control processes.
Proven ability to resolve operational issues and implement scalable solutions.
Excellent problem-solving, organizational, and communication skills.
Experience managing and developing distributed teams, particularly in aviation services.
Hands-on experience with regulatory compliance in the aviation industry.
Ability to adapt to a dynamic, fluid schedule to meet operational demands.
Preferred Qualifications:
Background in managing operations in the manufacturing, logistics, or aviation services sectors.
Knowledge of safety and training processes specific to the aviation industry.
Benefits
401(k) matching
Health, Dental, Vision, and Life Insurance
Paid time off
Flexible schedule
Regional Director of Operations, Aesthetics
Operations director job in Hudson, OH
Job Description
Apex Skin is a physician-owned and led skincare facility that empowers employees to deliver exceptional patient centered care in the outpatient setting. We are currently looking to add an experienced Director of Operations, Aesthetics to the team. The Director of Operations, Aesthetics is a strategic leader responsible for driving operational excellence, profitability, and patient satisfaction across all company locations offering aesthetic treatments, services, and retail. This role ensures seamless execution of business objectives by managing budgets, achieving sales goals, optimizing processes, and fostering a culture of high performance.
Service lines include injectables, lasers/devices, retail, hair restoration, and additional offerings as the portfolio expands. The Director of Operations, Aesthetics provides hands-on leadership, guiding aesthetic staff and providers while collaborating with cross-functional teams to deliver exceptional patient experiences and sustainable growth.
Essential Functions
Develop and execute operational/sales strategies that align with company objectives, ensuring quality, efficiency, and profitability across all aesthetic service lines.
Monitor KPIs, analyze financial and operational data, and implement initiatives to drive revenue growth, productivity, and margin improvement.
Recruit, hire, train, and mentor site teams as well as field leaders, establishing clear training protocols and fostering a culture of accountability, collaboration, and professional growth.
Oversee day-to-day operations across multiple facilities, ensuring compliance with company policies, industry regulations, and best practices.
Ensure all aesthetic operations and facilities adhere to company policies, procedures, and relevant federal, state, and local regulations.
Manage P&L's, budgets, approve expenses, and monitor revenue and costs to ensure fiscal responsibility and achievement of financial targets
Manage vendor relations within Aesthetics including cost of good negotiations and support to help drive better sales performance and profitability.
Partner with marketing, by creating content to support aesthetic promotions.
Partner with company leadership to design and execute strategies that enhance patient experience and support organizational growth.
Requirements
3-5 years of experience as a director, or similar role. Aesthetic experience preferred.
Proven ability to lead and inspire diverse teams, building management depth and driving a culture of performance in a multi-unit environment.
Strong strategic planning and analytical skills with a track record of identifying growth opportunities and operational improvements.
Expertise in budget management, sales achievement, financial analysis, and business plan development.
Deep knowledge of aesthetic industry technologies, treatments, compliance requirements, and cost structures.
Exceptional communication skills, both written and verbal, with the ability to influence stakeholders and build strong partnerships
Significant experience in regional or senior-level operations management; bachelor's degree preferred.
Willingness to travel frequently to provide on-site leadership and support across multiple locations.
About Us……Who We Are
We are Apex Skin, our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer
Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!
Apex Skin
provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Vice President & General Manager
Operations director job in Lordstown, OH
As part of succession planning, Taylor Steel is seeking an experienced Vice President & General Manager to lead our U.S. operations. This position is responsible for driving sales growth, operational performance, and profitability across all major business functions.
The successful candidate will combine commercial acumen, strategic leadership, and hands-on operational expertise in a fast-paced steel processing environment.
Key Responsibilities
Lead all U.S. business operations including Sales, Operations, Finance, HR, and IT.
Develop and execute growth strategies to expand market share and profitability.
Manage full P&L accountability and ensure strong financial performance.
Oversee operational efficiency, quality, safety, and compliance.
Build, develop, and support a high-performing leadership team.
Strengthen relationships with customers, suppliers, and key partners.
Drive continuous improvement and alignment with corporate objectives.
Qualifications
Bachelor's degree in Business, Engineering, or related field (MBA preferred).
10+ years of progressive leadership experience in steel processing or manufacturing.
Proven track record of commercial growth and team leadership.
Strong financial, operational, and strategic planning skills.
Excellent communication and interpersonal abilities.
Why Join Us
Lead a key division within a well-established, growth-oriented organization.
Competitive executive compensation and benefits.
Long-term opportunity to shape our U.S. strategy and success.
Auto-ApplyExecutive Director, Philanthropy and Alumni Operations
Operations director job in Berea, OH
Baldwin Wallace seeks an experienced and highly organized operations leader to optimize the efficiency and effectiveness of our Philanthropy and Alumni Engagement team. Reporting to the VP of Philanthropy and Alumni Engagement, this individual will be responsible for overseeing the critical operational functions that support the fundraising and alumni engagement work of Baldwin Wallace.
The ideal candidate will be a strategic thinker with a proven track record in operations management, data analysis, and project coordination, preferably within a higher education or non-profit environment. This role requires exceptional attention to detail, strong analytical skills, and the ability to manage multiple priorities in a fast-paced setting.
Responsibilities
The following duties are not to be considered a complete list of duties and responsibilities assigned to this position.
Strategic Operations & Planning
Develop and implement operational strategies that enhance the overall efficiency and effectiveness of the Philanthropy and Alumni Engagement team.
Lead the development and maintenance of a comprehensive master calendar for all team activities, ensuring seamless coordination of events, campaigns, and communications.
Identify and implement best practices in operations to streamline workflows and improve productivity across the team.
Data & Analytics
Oversee the integrity, accuracy, and strategic use of all philanthropy and alumni relations data within Blackbaud Raiser's Edge NXT.
Develop and generate regular reports and dashboards using a visual analytics platform (e.g., Tableau, Power BI) to track key performance indicators (KPIs), fundraising progress, and engagement metrics.
Provide insightful analysis of data to inform strategic decision-making, identify trends, and recommend areas for improvement.
Collaborate with the university's central data team to ensure data synchronization and system optimization.
Project & Process Management
Manage operational projects from conception to completion, ensuring deadlines are met and objectives are achieved.
Document and refine operational processes and procedures to ensure consistency and clarity across the team.
Serve as the primary point of contact for operational inquiries and provide support to team members on process-related issues.
Team Leadership & Collaboration
Foster a culture of operational excellence and continuous improvement within the team.
Collaborate closely with all team members, including frontline fundraisers, alumni engagement professionals, and communications specialists, to understand their operational needs and provide effective solutions. Collaborate with team members and university partners to ensure a master calendar of activities and events meets stated goals.
Train team members on new operational procedures, systems, and best practices as needed.
Supervise the team of 3 staff focused on prospect data, data integrity and daily gift deposits.
Qualifications
Bachelor's degree in Business Administration, Operations Management, Data Science, or a related field.
Minimum of 10 years of experience in an operations management role, with a strong preference for experience in higher education, non-profit, or fundraising environments.
Required: Demonstrated expertise and hands-on experience with Blackbaud Raiser's Edge NXT.
Proven experience developing interactive visualizations and dashboards using a visual analytics platform (e.g., Tableau, Power BI, Qlik Sense).
Exceptional organizational and project management skills, with the ability to manage complex calendars and multiple deadlines simultaneously.
Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies.
Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Required: proficiency in Microsoft Office Suite (especially Excel) and other relevant operational software.
Proactive, detail-oriented, and a problem-solver with a sense of humor and a strong commitment to curiosity and continuous improvement.
How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Send resume, cover letter, and contact information for three professional references in one (1) Word document or one (1) PDF and submit via the To Apply link on BW's Employment and Careers' web page. *****************************
Baldwin Wallace University is an EEO employer and educator. At BW , we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and as we engage our community partners. Learn more at Diversity Affairs - ***********************************
Auto-ApplyRegional Director of Operations, Mental Health
Operations director job in Cleveland, OH
Job Address:
20611 Euclid Ave Euclid, OH 44117
Regional Director of Operations, Mental Health Division
About Stepping Stone:
Stepping Stone is a dynamic and growing organization dedicated to providing high-quality, person-centered care inside skilled nursing facilities. We are excited to launch a new initiative to bring exceptional mental health services directly to residents within skilled nursing facilities throughout Ohio. This program will address a critical need and enhance the well-being of vulnerable individuals in our communities.
Position Summary:
Stepping Stone is seeking a visionary and experienced Director of Mental Health Operations to lead the development, implementation, and ongoing management of our innovative mental health program within skilled nursing facilities across Ohio. This is a unique opportunity to build a program from the ground up and make a significant impact on the lives of nursing home residents. The Director will be responsible for establishing and overseeing all aspects of the program, ensuring the delivery of tailored, high-quality mental health services in collaboration with nursing home administrative teams and facility psychiatrists. This role requires strong leadership, operational expertise, clinical understanding, and exceptional relationship-building skills.
Job Type: Full-time
Pay: $95,000.00 - $118,000.00 per year
Schedule:
Monday to Friday
Work Location: Hybrid remote in North Royalton, OH 44133
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Loan forgiveness
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Responsibilities:
Program Development and Implementation:
Traveling to all facilities for implimentation and maintenance of the programs.
Lead the development of comprehensive mental health program materials, workflows, and protocols tailored to the unique needs of skilled nursing home residents.
Collaborate closely with nursing home administrative teams to understand their specific needs and develop customized program offerings.
Establish clear program goals, objectives, and Key Performance Indicators (KPIs) to measure program success and impact.
Develop and implement efficient processes for service delivery, documentation, and communication.
Ensure compliance with all relevant state and federal regulations, as well as CARF standards.
Clinical Collaboration:
Work closely and collaboratively with facility psychiatrists to ensure seamless and integrated mental health care for residents.
Establish effective communication channels and protocols for collaborative treatment planning and case consultation.
Facilitate regular communication and meetings between the mental health team and the facility psychiatrist.
Team Leadership and Management:
Recruit, hire, onboard, and train a high-performing team of mental health professionals (e.g., therapists, counselors, social workers) to serve multiple skilled nursing facility locations.
Provide ongoing supervision, support, and professional development opportunities for the team.
Foster a positive, collaborative, and ethical work environment.
Manage team schedules and ensure adequate staffing levels across all participating facilities.
Budget and Resource Management:
Develop and manage the program budget, ensuring fiscal responsibility and efficient allocation of resources.
Monitor program expenditures and identify opportunities for cost-effectiveness.
Oversee the procurement of necessary program supplies and equipment.
Relationship Management:
Build and maintain strong, positive relationships with nursing home administrators, staff, and other key stakeholders.
Serve as the primary point of contact for program-related inquiries and concerns from nursing home partners.
Proactively address any challenges or issues to ensure the smooth operation and success of the program within each facility.
Conduct regular site visits and meetings to maintain strong partnerships and assess program effectiveness.
Quality Improvement and Compliance:
Establish and implement a robust quality improvement program to monitor the effectiveness and impact of mental health services.
Collect and analyze data to track progress towards program goals and identify areas for improvement.
Ensure the program operates in compliance with all relevant regulations, licensing requirements, and CARF standards.
Prepare for and participate in any required audits or reviews.
Reporting and Communication:
Develop and present regular reports on program activities, outcomes, and KPIs to Stepping Stone leadership.
Communicate effectively with internal teams and external stakeholders regarding program updates and progress.
Qualifications:
LNHA preferred
Minimum of five (5) years of progressive leadership and management experience in a behavioral health setting.
Experience working within or in collaboration with skilled nursing facilities or long-term care settings is highly preferred.
Strong understanding of the mental health needs of older adults and individuals in long-term care.
Proven ability to develop, implement, and manage new programs and initiatives.
Demonstrated experience in recruiting, hiring, training, and supervising clinical staff.
Excellent communication, interpersonal, and relationship-building skills.
Strong organizational, problem-solving, and decision-making abilities.
Experience managing budgets and financial resources effectively.
Knowledge of relevant state and federal regulations and CARF standards.
Proficiency in electronic health records (EHR) and other relevant technology.
Valid driver's license and reliable transportation for travel throughout Ohio.
Personal Attributes:
Visionary and strategic thinker with a passion for improving mental health care.
Highly motivated and self-directed with the ability to work independently.
Strong ethical compass and commitment to person-centered care.
Adaptable and flexible in a dynamic and evolving environment.
Excellent collaboration and team-building skills.
Demonstrated ability to build trust and rapport with diverse individuals.
Auto-ApplyRegional Director of Operations
Operations director job in Cleveland, OH
Multi-site Dermatology Group Seeks Region Director of Operations
Optima Dermatology is recruiting a Region Director of Operations to join our team and oversee our Ohio locations!
The Region Director of Operations position is responsible for the operations of all practices in their region and directly works with each practice's Practice Manager. This role will report directly to the Chief Operating Officer and work closely with other corporate department heads and the executive team to accomplish the short-term goals and long-term vision of the company.
Responsibilities:
Oversee Practice Managers in their region.
Ensure all operational policies & procedures are followed at the practice-level consistently across their region.
Review the recruitment and staffing of employees by Practice Managers.
Verify Practice Managers have an adequately trained staff.
Verify performance evaluations are being properly performed by Practice Managers.
Ensure Practice Managers are completing and following an employee engagement plan.
Assist Practice Managers on issues related to patient satisfaction and patient flow.
Support Practice Managers in addressing performance and disciplinary issues.
Ensure Practice Managers are engaged in their communities and actively promoting patient volume for their clinics.
Support Practice Managers with provider engagement.
Regularly visit clinics in the region to inspect key behaviors and support your team
Ensure that all clinics are open and appropriately staffed during regularly scheduled hours and special events.
Ensure that all appropriate IT and facilities requests are properly submitted and that clinics are aesthetically pleasing and consistent across clinics.
Promote teamwork and collaboration, help ensure a positive productive work environment.
Support morale and motivate Practice Managers.
Perform project management duties consistent with growing our operations business
Consistently review clinic operations for process improvement.
Ensure regulatory & compliance standards are followed within each clinic.
Manage the operational aspects of all new location openings within the region.
Create goals and timelines for project implementation and generate monthly reports tracking progress.
Qualifications:
Bachelor's degree in business or health administration, or equivalent business experience
5+ years of progressively responsible experience in operations
Functional experience in healthcare preferred
The willingness to work in a team-oriented environment
The ability to multi-task and prioritize job duties
Must be able to complete tasks with accuracy and attention to detail
Highly proficient with spreadsheet, database, and practice management applications
Ability to supervise, train, and evaluate new and current staff
Compensation
The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients' lives and building the most defensible healthcare services platform in the country.
Benefits
Our benefits include generous health, dental, vision, disability, and life insurance.
About Optima Dermatology
At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.
Auto-ApplyService Area Director
Operations director job in Bainbridge, OH
Job Description
Centennial is partnering with
Lighthouse Youth & Family Services
for a Service Area Director.
Lighthouse Youth & Family Services
is seeking a dynamic and mission-driven leader to guide its proven and respected residential treatment program for youth involved in the juvenile justice system. The next Service Area Director of
Lighthouse Youth Center at Paint Creek
will possess the vision needed to lead the program into its next 40 years and a commitment to providing holistic care to empower young men with behavioral and emotional challenges to heal, grow, and build successful futures.
The Service Area Director ensures the highest standards of care and safety, fosters a positive culture, and practices fiscal responsibility. The intensive innovative treatment provided is trauma-informed and strength-based. The center is located on a 35-acre campus in Bainbridge, Ohio, near Chillicothe and Hillsboro and about an hour's drive from Columbus. The campus includes an accredited school, sports facilities, and two greenhouses that are part of a horticultural program. The dorms house 50 beds, most individual bedrooms. There are no fences or guards.
Key Responsibilities
· Provide strategic leadership and direction, ensuring alignment with organizational goals and positive outcomes for youth in care.
· Oversee residential programming (24/7 care), mental health services, education (onsite school), health services, and facility/food services.
· Manage program budgets, financial performance, and utilization goals to ensure cost-effective and sustainable operations.
· Lead, mentor, and develop a large team (70+ employees), including mid-level managers, direct service staff, and support personnel.
· Maintain compliance with all licensing, accreditation, and contractual requirements, including Commission on Accreditation of Rehabilitation Facilities (CARF) and other governing bodies.
· Foster strong partnerships and represent the organization in a variety of situations, including community collaborations, state-level workgroups, media interviews, and relationships with donors and volunteers.
· Implement data-informed decision-making and Continuous Quality Improvement (CQI) processes to drive program excellence.
· Promote a positive, inclusive, and trauma-informed culture that values diversity, equity, and staff well-being.
· Lead through change, manage crises effectively, and proactively identify opportunities and challenges within the program.
Qualifications
· Bachelor's degree in Social Work, Counseling, Criminal Justice (with a specialization in Juvenile Justice), or a related human services field. Master's degree in a related field and independent licensure in Social Work, Counseling, Psychology, or a related discipline is preferred.
· Minimum of 5 years of director-level leadership experience managing complex, multi-service programs or organizations.
· Proven success leading large teams (70+) and building effective management structures.
· Experience in program design, operations, and development across multiple service types.
· Demonstrated business and financial acumen, including experience managing large and complex budgets.
· Strong understanding of mental health, trauma-informed care, and the needs of youth involved in the juvenile justice system.
· Excellent communication, interpersonal, and public speaking skills.
Director Operations I
Operations director job in Cleveland, OH
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Airport Location: Cleveland Airport F&B
Advertised Compensation: $76,197.00 to $92,360.00
Purpose:
The purpose of the Director of Operations I role is to manage all revenue-generating and operations activities of approximately six restaurants and staff support functions within the location, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s)and staff accountable. The DO-I is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders. The DO-I uses broad discretion and judgment to make great leadership decisions.
Essential Functions:
Operations
* Ensures all GMs and staff recognize the importance of preparing each restaurant for next-day opening, holding GMs accountable for executing all closing and opening checklist/requirements
* Facilitates the development and implementation of the annual budget, financial forecasts, and other business goals and leads unit management to ensure budgeted sales and profit goals are achieved
* Develops, maintains, and fosters the growth of landlord, brand, and DBE partner relationships
Staffing/Deployment
* Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community
* Authorizes hiring, firing, advancement, promotion or any other status change of location associates
* Responsible for scheduling managers to ensure the branch has a leader-decision maker on-site during all hours of operations, and that all restaurants have a person-in-charge on-site during all operating hours.
* Holds GMs accountable for on-boarding and off-boarding of all restaurant associates, including all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR
* Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors
* Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials.
* Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
* Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants
* Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
* Regularly meets and collaborates with the VPO/RDO about issues, decisions, people, and strategy, communicates leadership's vision and goals to branch leadership.
* Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.
Product Availability/Working Equipment
* Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
* Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues/product availability.
* Ensures GMs and staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
* Monitor/maintain restaurant equipment, schedule routine service or repairs as needed.
* Champions minimization of waste, records as needed and participates in food donation program.
Brand Knowledge/Proficiency
* Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
* Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
* Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
* Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
* Manages the day-to-day activities of associates within the branch
* Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
* Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
* Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed
* Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
Safety
* Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
* Holds GMs accountable for ensuring all safety standards are understood and met
* Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Important information, reporting relationship, and similar roles
* The Director of Operations - I position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
* The position typically reports to the Regional Director of Operations within the assigned region.
* The Director of Operations - I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates' work activities during these different days and times.
* The Director of Operations - I position is the first position in a series of branch level leadership positions of increasing scope and complexity
Minimum Qualifications, Knowledge, Skills, and Work Environment:
* Education and management knowledge: demonstrated through progress toward a bachelor's degree in Hospitality Management or through varying combinations of formal post-secondary education or successful years of hands-on experience managing multiple restaurant concepts and multiple restaurant units.
* Restaurant experience: must have demonstrated multi-unit restaurant experience, to include brands and service styles of varying complexity (e.g.: QSR, FSR, Union, Non-Union, etc.), with overall accountability for the success and failure of those restaurants. Generally speaking, multi-unit, multi-concept management experience for a minimum of 3 years with underlying overall restaurant experience of 7 years is necessary to be successful in a small branch.
* Financial acumen: possesses a solid understanding of the drivers of growth and profitability and how key financial metrics are used; can easily navigate the P&L and understands the drivers of key line items that impact restaurant level profitability. Knows how to drive KPI results through behaviors versus managing the metric.
* Technical skills and abilities: Demonstrates knowledge of restaurant product and service quality, safety and operations standards, and ability to teach and coach these standards to a team.
* Builds and maintains positive relationships: Demonstrates the ability to interact with the public, team and various stakeholders in a friendly, enthusiastic and inclusive manner including clients, executive team, union representatives, branded partners and a diverse group of hourly associates.
* Builds high performing teams: Ability to make sound hiring decisions. Demonstrates team management, delegation and issue resolution skills; has history of leading successful teams; has developed associates and leaders; applied strong coaching behaviors and ongoing feedback on performance.
* Managing priorities and problem solving: the ability to manage multiple and concurrent priorities and apply critical thinking to solve problems. Uses sound communication practices to facilitate initiatives and change.
* Communication: Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.
Additional Information
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
Nearest Major Market: Cleveland
Regional Director of Operations, Aesthetics
Operations director job in Mayfield Heights, OH
Apex Skin is a physician-owned and led skincare facility that empowers employees to deliver exceptional patient centered care in the outpatient setting. We are currently looking to add an experienced Director of Operations, Aesthetics to the team. The Director of Operations, Aesthetics is a strategic leader responsible for driving operational excellence, profitability, and patient satisfaction across all company locations offering aesthetic treatments, services, and retail. This role ensures seamless execution of business objectives by managing budgets, achieving sales goals, optimizing processes, and fostering a culture of high performance.
Service lines include injectables, lasers/devices, retail, hair restoration, and additional offerings as the portfolio expands. The Director of Operations, Aesthetics provides hands-on leadership, guiding aesthetic staff and providers while collaborating with cross-functional teams to deliver exceptional patient experiences and sustainable growth.
Essential Functions
Develop and execute operational/sales strategies that align with company objectives, ensuring quality, efficiency, and profitability across all aesthetic service lines.
Monitor KPIs, analyze financial and operational data, and implement initiatives to drive revenue growth, productivity, and margin improvement.
Recruit, hire, train, and mentor site teams as well as field leaders, establishing clear training protocols and fostering a culture of accountability, collaboration, and professional growth.
Oversee day-to-day operations across multiple facilities, ensuring compliance with company policies, industry regulations, and best practices.
Ensure all aesthetic operations and facilities adhere to company policies, procedures, and relevant federal, state, and local regulations.
Manage P&L's, budgets, approve expenses, and monitor revenue and costs to ensure fiscal responsibility and achievement of financial targets
Manage vendor relations within Aesthetics including cost of good negotiations and support to help drive better sales performance and profitability.
Partner with marketing, by creating content to support aesthetic promotions.
Partner with company leadership to design and execute strategies that enhance patient experience and support organizational growth.
Requirements
3-5 years of experience as a director, or similar role. Aesthetic experience preferred.
Proven ability to lead and inspire diverse teams, building management depth and driving a culture of performance in a multi-unit environment.
Strong strategic planning and analytical skills with a track record of identifying growth opportunities and operational improvements.
Expertise in budget management, sales achievement, financial analysis, and business plan development.
Deep knowledge of aesthetic industry technologies, treatments, compliance requirements, and cost structures.
Exceptional communication skills, both written and verbal, with the ability to influence stakeholders and build strong partnerships
Significant experience in regional or senior-level operations management; bachelor's degree preferred.
Willingness to travel frequently to provide on-site leadership and support across multiple locations.
About Us……Who We Are
We are Apex Skin, our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer
Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyOperations Project Manager
Operations director job in Cleveland, OH
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Operations Project Manager is responsible for managing projects to ensure completion within the service level agreement (SLA). The Operations Project Manager works with stakeholders, identifies expectations, delegates tasks, and ensures successful implementation.
Job Responsibilities:
Act as the point of contact for team members on assigned projects including assembling, coordinating, and managing project needs.
Lead project meetings, presentations, and post-policy implementations.
Monitor progress and keep the stakeholders informed throughout the project.
Maintain project documentation.
Follow up on all tasks to assure project timelines are met.
Set clear expectations with all project stakeholders.
Establish and maintain effective business relations with internal and external partners.
Lead the development of project goals and establish the scope of projects.
Ensure completion and success of customer support across multiple projects.
Facilitate and troubleshoot any challenges associated with the project.
Provide technical and management advice while assisting stakeholders and personnel associated with each project.
Communicate and work with the training department on SOPs, workflows, and announcements.
Summarize project information, establish business needs and concepts while clearly communicating with high-level leadership.
Assist with providing material and documents for audits and reviews.
Complete User Acceptance Testing (UAT) as needed.
Perform other duties as assigned.
Qualifications and Skills:
5+ years of experience in mortgages.
Encompass LOS experience required.
Related experience, preferred.
Knowledge of the overall mortgage workflow.
Knowledge of all agency guidelines
Knowledge of compliance and disclosure requirements.
PMP certification, a plus.
JIRA experience, a plus.
Proficient in Microsoft Office suite (Word, Excel, and Outlook).
Excellent prioritization, organization, and time management skills.
Excellent management and analytical skills.
Excellent conflict management and negotiation skills.
This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: **********************************
California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
Auto-ApplySite Operator I
Operations director job in Akron, OH
KB BioEnergy is dedicated to protecting our environment for current and future generations by generating renewable energy using sustainable technology. KB BioEnergy operates and maintains the Akron Renewable Energy Facility, which is responsible for managing all of the wastewater solids from the City's Water Reclamation Facility. Our facility operates 24/7/365!
The Plant Operator performs work throughout the plant for regular operations, regular and predictive maintenance, troubleshooting, analysis and repair of equipment and related components for a sludge pumping and treatment facility and biogas driven electrical generation systems.
Essential Duties and Responsibilities
Operate, monitor and maintain facility operations
Operate various tools including hand tools, welders, pneumatic and electric tools
Operate computers and CMMS to obtain work orders, place work orders, log work performed, and search for inventory parts
Read and interpret blueprints and schematics
Follow all KB BioEnergy safety guidelines and complete incident reports immediately when required
Perform general housekeeping in the maintenance shop and throughout the facility
Regular, consistent and punctual attendance is required
Other duties may be assigned
QualificationsEducation and/or Experience
High school diploma or GED
Certificate of completion from a 2-year mechanical training program or military experience preferred
Minimum 2 years' experience in industrial setting
Requirements
Able to perform maintenance trades including electrical, machinist, rigging systems, welding, pipe fitting and fabrication, pumps and piping systems, gearbox and bearing maintenance, lubrication, mechanical maintenance, and hydraulic and pneumatic
Ability to follow oral and written instructions
Basic familiarity with diesel and gasoline engines
Ability to multitask
Ability to work independently and in a team environment
Ability to learn new programs/software as needed
Ability to work 3rd shift and holidays
Candidates must submit to a pre-employment drug screen and background check
Preferred
Basic computer skills
Able to operate heavy equipment
Able to use or become familiar with testing equipment
Physical Requirements:
Ability to sit, stand, walk, use hands, reach with hands and arms, twist, bend, stoop, climb ladders, push, pull, shovel, pound, lift, talk, and hear
Occasionally lift and/or move objects up to 50 pounds.
Ability to wear personal protective equipment
All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.
KB BioEnergy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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