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  • Merchandise Area Manager

    Carowinds 4.2company rating

    Operations director job in Marvin, NC

    Responsible for managing the operation of the retail departments to maximize business results, monitor inventory and adapt to consumer buying behavior. This position supervises the performance of seasonal managers and associates to ensure all retail locations maintain the highest quality presentation, drive sales growth and deliver exceptional guest service with a goal for constant improvement. High levels of self-motivation, leadership and development, initiative, multi-tasking and time management are essential. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Manages the planning, coordinating and implementing of some or all retail operations of the Park, ensuring compliance with all applicable policies, procedures, regulations and standards of quality and safety. Positively develops all Park associates and promotes division goals on a daily basis. Must be self-motivated, driven and have excellent initiative. Supervises seasonal staff, including instructing, assigning, reviewing and planning work of others, maintaining high standards, coordinating activities, hiring and placement, acting on associates problems, recommending and approving associate promotions, transfers, scheduling and discipline and recommending discharge. Encourages a safe, respectful and pleasant work environment. Focuses on coaching and developing a team for long term to increase overall associate retention. Develops, implements and evaluates quality assurance measures. Maintains the highest retail location standards and relocates and/or purchases products as needed to increase profitability. Creates and teaches visual display techniques following established and frequently trend driven visual presentation guidelines. Coordinates and oversees locations set-up before Park opening, including counting in received products, moving fixtures and products, visual merchandising and coordinating product programs. Recognizes and quickly reacts to current retail trends. Reviews department policies and procedures on a continuous basis, making specific recommendations to improve service and efficiency. Achieves financial goals through preparation and adherence to labor and revenue budgets and multiple expense accounts for all retail locations in the Park. Prepares monthly and quarterly financial and inventory reprojections, monitors and adjusts expenditures as needed. Creates, receives and reviews various records and reports including expenses, revenue, cash variance, labor dollars and hours, hiring levels, purchase orders, sales, schedules and inspection reports. Formulates, submits and implements pricing strategies by reviewing sales and revenue performance; determining additional needed sales promotions and closely monitoring inventory levels, product turnover and profit margin. Interacts and communicates with various groups and individuals such as immediate supervisor, other Park managers and staff, subordinates, consultants, counterparts etc. Prepares and delivers regular professional quality presentations to review past performance and deliver planned strategy for the future. Adheres to and enforces all Carowinds policies and procedures, including safety, appearance, attendance and EEO policies, and demonstrates a commitment to guest service in all aspects of employment. Other duties as may be assigned. Qualifications: 3 to 5 years related experience in large scale retail operations management. Amusement park, or similar operational experience, preferred. Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law. Ability to pass a background check, which may include, but is not limited to, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Excels in a fast paced changing environment. Understanding of federal, state and local labor laws. Knowledge of related accounting procedures, profit/loss statements, general ledger, and point of sales systems. Proven leadership skills and experience managing continuous process improvement with the ability to think outside the box and challenge the status quo. Proficient in Microsoft Word, Excel, PowerPoint, Outlook. Must be able to work a flexible schedule including most weekends and often holidays.
    $35k-54k yearly est. Auto-Apply 14d ago
  • Director of Compliance- Data Privacy

    Paymentus 4.5company rating

    Operations director job in Charlotte, NC

    Profile & Responsibilities: The Director provides leadership and direction to various compliance units to ensure the company maintains its compliance with all applicable laws and best practices The Director will provide professional legal services on behalf of the company. Provides strategic, proactive, and interpretive guidance to leadership on changing governmental and legal requirements. Provides expert legal guidance for key compliance strategies, new products and initiatives. The Director leads the Company's compliance with Paymentus' standards, including but not limited to compliance risk assessments, policy management, and regulatory change management, including but not limited to monitoring, evaluating, and communicating changes in regulations that affect the Company's operations The position will report to executive management, and advise on corporate risk posture. The Director will assist the Chief Information Security Officer on InfoSec matters, including the use of AI and related risks. The position will require excellent client facing skills and routinely interface with clients The Director will act as an independent review and evaluation body to ensure that regulatory compliance issues and concerns within the organization are being appropriately evaluated, investigated and resolved. In addition to identifying, policies and procedures for improving compliance and reducing risk, The Director will also recommend and implement business policies and procedures to ensure compliance with contractual requirements, as well as federal and state laws. The role will also work with other Paymentus business unit leaders to develop an effective culture of compliance, training program, including appropriate introductory training for new employees as well as ongoing training for all associates and managers. The role will include contract review and negotiation related to compliance from time to time. Develop, and implement and maintain global standards, policies, and processes for privacy and data protection. Conduct data privacy impact assessments and ensure the implementation of appropriate privacy safeguards Review new products, services, and features, as well as any uses of consumer data to ensure compliance with relevant privacy and data protection laws. The role will have a working knowledge of the licensing requirements and acquisition process related to payment processing Qualifications Experience Creating and Refining InternalCompliance Policies and Procedures and a Strategy for Implementing the Policies throughout the Organization (i.e. Compliance Training Program) Working knowledge of “Payments Compliance”; NACHA Regulations, Card Association Rules, PCI, Regulation E BSA, PatriotAct, OFAC and MSB Licensing Experience with domestic and international privacy laws (CCPA, GDPR etc.) Ability to implement and administer an effective KYC/AML/Fraud Program Expertise in Risk Management and Building Risk Matrices Minimum 7 years legal counsel experience relevant to the role College graduate and law degree required Juris Doctorate from an ABA accredited law school Admission in good standing in a State Bar; Additional Skills/Knowledge: Relentless Focus on the customer;sense of urgencyand flexible to changing circumstances and customer needs. Strong interpersonal and negotiation skills;must possess a high level of teamworkskills Ability to accurately gather, analyze and interpret data, define problems, and provide solutions Leader and Mentor varying skill sets and experience levels. Strong Negotiator with the abilityto set boundaries Excellent Communication Skills,both written and oral. Quality and ExecutionFocused. High sense of Accountability and Ownership. Ability to make decision with limited knowledge, direction, or data. EEO Statement Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. Reasonable Accommodation Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
    $97k-157k yearly est. 5d ago
  • Vice President of Operations - Commercial Real Estate

    MacDonald & Company 4.1company rating

    Operations director job in Charlotte, NC

    Macdonald & Company are partnered with a privately held, long-term real estate owner/operator based in Charlotte, overseeing a diversified portfolio of more than 2 million square feet across office, retail, mixed-use, parking, and land assets. The firm maintains a hands-on, ownership-driven approach to operations and is continuing to modernize and professionalize its internal structures to support portfolio growth and efficiency. The Role This newly designed position will serve as the senior leader overseeing both the property management and maintenance/engineering functions. The VP of Operations will provide unified leadership across departments that historically operated separately, ensuring consistent standards, efficient building operations, clear communication, and alignment with ownership objectives. The role requires someone with strong commercial real estate operations experience, who understands onsite property management, maintenance workflows, financial operations, and tenant service at the portfolio level. Responsibilities Operations Leadership Lead and oversee the property management and maintenance/engineering teams, including department heads. Establish and implement operational standards, processes, and best practices across the portfolio. Drive coordination between property management and maintenance to ensure aligned priorities and seamless execution. Portfolio Oversight Provide executive oversight across a 45-asset portfolio with significant commercial real estate exposure. Conduct regular site assessments to evaluate building operations, maintenance programs, and tenant satisfaction. Ensure compliance with operational, safety, and regulatory requirements. Financial & Lease Administration Oversee annual operating and capital budgets; ensure accurate forecasting and cost-effective operations. Maintain accountability for rent collection processes, financial reporting, and variance management. Review and approve leases, renewals, amendments, estoppels, and SNDAs. Maintenance & Engineering Management Provide leadership to the Senior Maintenance Engineer and engineering/maintenance staff. Oversee preventative maintenance programs, vendor management, and building systems performance. Support staffing, training, workflow optimization, and technology adoption (e.g., work order systems). Capital Projects & Vendor Management Oversee capital projects, tenant improvements, deferred maintenance, and building upgrades. Negotiate and manage vendor and service contracts; evaluate performance and cost efficiency. Provide operational insights during acquisition and disposition due diligence. Cross-Functional Collaboration Partner with ownership, accounting, legal, development, construction, and HR to ensure operational alignment. Serve as the senior operational point of contact for brokers, tenants, municipalities, and external stakeholders. Qualifications 10+ years in commercial real estate operations. Background that includes onsite property management plus an understanding of maintenance and building systems. Experience leading both property management and maintenance departments or multi-disciplinary operational teams. Strong financial and operational acumen, budgets, forecasting, CapEx, lease administration, vendor management. Hands-on, practical leadership style with the ability to create structure and unify teams. Effective communicator comfortable working directly with ownership in a lean, entrepreneurial environment.
    $111k-185k yearly est. 2d ago
  • Operations Manager

    Crown Town Landscapes

    Operations director job in Charlotte, NC

    About the Role The Operations Manager is responsible for building and running the operational engine that supports profitable, scalable growth. This role oversees all production functions across Install, Maintenance, and Gardening-ensuring jobs run efficiently, teams are supported, customers are satisfied, and financial targets are achieved. About Crown Town Landscapes: We're a high growth landscape company here in Charlotte - dedicated to creating and maintaining stunning outdoor spaces. Our team offers concierge support, ensuring a smooth, enjoyable experience to create the yard of a client's dreams. From design and installation to maintenance. This role exists to: Deliver consistent operational excellence Protect and grow gross margin Optimize labor and equipment utilization Build systems and processes that scale the company from ~$3M → $10M+ Free the President to focus on sales leadership, finance, and long-term strategy Responsibilities Leadership & Team Management Lead and develop the Install, Maintenance, and Gardening production teams Provide coaching, accountability, and performance management for department leads Run weekly production meetings with clear agendas and accountability Oversee hiring, onboarding, and training for operations roles Build a culture of professionalism, communication, efficiency, and safety Support crew lead development and succession planning Install Department Oversight (Acting Install PM for the first 6-18 months) Build weekly and daily install schedules for crews and subcontractors Ensure all jobs are fully staged-materials ordered, delivered, checked, and ready Coordinate with designers and sales on job readiness, change orders, and timelines Manage job budgets, labor tracking, and material accuracy Oversee workflow, site readiness, safety, and quality control Adjust schedules daily based on job progress and constraints Manage subcontractor coordination, vetting, onboarding, and compliance Maintenance Department Oversight (High-Level) Build annual, seasonal, and weekly route structures Implement labor efficiency targets and track performance Support the Maintenance PM in field execution, training, and crew development Ensure maintenance teams follow systems for job readiness, QC, and communication Oversee enhancement workflow alongside the Customer Success Manager Ensure fleet, tools, and materials are organized and functional Gardening Department Oversight Ensure garden crew schedules align with client expectations and revenue targets Work with the Design Support Specialist on plant procurement, recurring schedules, and job quality Support seasonal updates, annual installs, and specialty projects Build systems for plant health tracking, communication, and efficiency Scheduling & Resource Allocation Own the global production schedule across Install, Maintenance, and Gardening Ensure labor, equipment, materials, and subcontractors are allocated efficiently Maintain 4-6 week install backlog visibility and update Sales weekly Work with designers and sales team to lock in start dates based on capacity Adjust proactively based on weather, staffing, and supply chain constraints Procurement, Inventory, and Vendor Management Oversee procurement for Install, Maintenance, and Gardening Ensure accurate POs, early ordering, and proper staging Maintain strong vendor and nursery relationships Oversee inventory management of mulch, soil, stone, plant material, etc. Ensure fleet, trailers, tools, and equipment are maintained and operational Implement systems to reduce material errors, delays, and misorders Budgeting, Job Costing, and Financial Accountability Track job budgets, labor performance, and gross margin targets Review job costing with Install PM and Maintenance PM weekly Identify and correct issues causing margin slippage Ensure accurate time tracking and labor coding across departments Maintain operational profitability in partnership with the President Systems, Processes, and Scaling Infrastructure Build SOPs for all production workflows (install, gardening, maintenance, procurement, staging, scheduling, communication) Implement consistent execution standards across departments Create or refine production scorecards for measurement and accountability Develop training programs for crew leads and technicians Identify bottlenecks and implement high-ROI operational improvements Build repeatable systems that support growth to $5M → $8M → $10M+ Customer Experience & Communication Ensure smooth handoff between sales/design and operations Support team in resolving site issues, scheduling problems, and client concerns Implement communication standards for production teams Minimize callbacks through strong quality control and training Safety & Compliance Implement and enforce all jobsite safety protocols Ensure equipment checks, PPE compliance, and crew training Maintain documentation for incidents and corrective measures Promote a culture of safety and professionalism across teams Qualifications 3-4 years minimum experience Bachelor's degree preferred Preferred Skills Experience in Hardscapes
    $57k-94k yearly est. 2d ago
  • Director of Firm Operations

    Sussman Law Firm 3.5company rating

    Operations director job in Charlotte, NC

    Onsite The Opportunity Are you a natural leader who thrives on building efficient systems, leading teams, and turning vision into action? Do you have a strong operations or legal management background and a passion for team development, accountability, and structure? If so, this could be your career-defining opportunity. Sussman Law Firm, PLLC, a fast-growing, mission-driven family and immigration law firm based in Charlotte, NC, is looking for a Director of Firm Operations to lead our business-side functions and help us scale with excellence. We're not your typical law firm. We're building something extraordinary, and we want a leader who is excited to help us grow, improve, and leave a lasting impact on our team and clients. What You'll Do Lead, supervise, and train department heads (office management, intake, client relations, billing, HR, and more) Design and implement operational systems, improve workflows, and oversee non-legal functions Influence the strategy, drive accountability, optimize performance, and ensure smooth execution Collaborate closely with our fractional CEO, COO, and CFO, a highly experienced executive team, to align firm operations with strategic goals, manage KPIs, and manage budgeting, forecasting, and performance improvements Partner with legal leadership to ensure billable requirements, capacity, and people plan align with SKUs What Success Looks Like The firm runs smoothly and efficiently, with strong systems, steady communication, and a culture of accountability Staff are clear on expectations, supported, and aligned with firm goals KPIs and financial targets are tracked, met, and exceeded Processes are documented, followed, and continuously improved Bonus Points If You Have: Experience managing cross-functional teams and department leads Familiarity with legal platforms: Basecamp, Lawmatics, PracticePanther, Box, etc. A background in HR, finance, or marketing Experience working alongside founders or managing attorneys The Ideal Candidate We care about education, skills, and experience, but we care just as much about your behaviors, mindset, and leadership style. Required Qualifications: Bachelor's degree in Business Administration, Legal Studies, Management, HR, Finance, or related field OR 7+ years of equivalent experience in a law firm or professional services operations in lieu of education At least 5 years of management experience, including oversight of teams of 10+ people Prior legal or law firm operations experience is strongly preferred, and nearly required. If you don't have it, you must be willing to get up to speed quickly. You will be expected to lead with knowledge and confidence Preferred Qualifications: Master's degree (MBA, MPA, or related) Key Attributes: Not just adapt to change, lead it, drive it, and thrive in it Excellent communication and leadership skills Solution-focused and proactive mindset High energy and strong ownership mentality Deep appreciation for a healthy company culture Keen conflict resolution skills (not conflict avoidance)
    $125k-164k yearly est. 60d+ ago
  • Director of Customer Communications Operations

    Charter Spectrum

    Operations director job in Charlotte, NC

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum. At Spectrum, we keep our millions customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for. BE PART OF THE CONNECTION The Director of Customer Communications Operations is responsible for executing on Spectrum's customer communication strategy across various channels, ensuring operational excellence and a great customer experience. HOW YOU'LL MAKE AN IMPACT * Process and operations: Drive operational excellence by defining and implementing communication playbooks, especially for crisis response. * Data and analytics: Use data to measure communication effectiveness, inform decisions, and improve processes. * Cross-functional collaboration: Partner with departments such as marketing, PR, IT, and customer operations to ensure consistent messaging. * Team leadership: Manage and develop a team of communications and analytics professionals, fostering a culture of innovation. * Channel management: Oversee multiple communication channels like email, text, push notifications, and messaging platforms. In this role you will work in a fast-paced cross-functional environment overseeing all customer-facing communication channels, establishing and maintaining the crisis communication playbook, and collaborating across departments to align messaging with business goals. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Experience: * Designing or developing customer experience: 8 years or more * Project management: 5 years or more * Management: 5 years or more * Education: * Bachelor's degree (BA/BS) in Product Management Design, Computer Science, Human Factors, or equivalent work experience * Skills: * Project management skills within Agile and Waterfall methodologies * Effective communication, leadership, and presentation skills * Facilitation, brainstorming, and collaboration skills * Understanding of the software development lifecycle and processes * Strong leadership and strategic thinking * Interpret data and apply it to strategic decisions * Experience with various digital communication tools and platforms * Abilities: * Exceptional writing, storytelling, and presentation abilities * Extensive knowledge of emerging digital trends and technologies * Make decisions and solve problems while working under pressure * Proven team leadership and management * Hybrid Schedule: Four in-office days weekly #LI-DC3 CSU740 2025-65217 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
    $114k-160k yearly est. 38d ago
  • Operations Manager - International Air & Ocean

    Freighttas LLC

    Operations director job in Charlotte, NC

    Job Description Operations Manager - International Air & Ocean Salary - $120k-$140k plus bonus Excellent benefits Minimum of 5 years of experience in international sea and air freight operations, with a significant focus on door-to-door services and a proven track record in handling OOG and heavy-lift cargo Must have 3+ years of experience in a supervisory or team leadership role within the transportation industry. Our client has a Global footprint within the Freight Forwarding Industry and is seeking to hire a Customs Brokerage Manager to join the growing organization. The role and primary responsibilities: End-to-End Freight Operations Management: oPlanning, coordinating, and executing international sea and air freight shipments, including door-to-door services, with a specialization in out-of-gauge (OOG) and heavy lift cargo. oManaging the entire shipment lifecycle, from origin to final destination, ensuring seamless delivery of standard, OOG, and heavy lift cargo. oOverseeing all aspects of the supply chain, including pre-carriage, main carriage, and on-carriage, with a focus on specialized handling requirements. oMonitoring shipments, providing proactive updates to customers, and resolving any issues that arise, including those specific to OOG and heavy lift. oManaging and processing all necessary shipping documentation (bills of lading, air waybills, customs documents, etc.), including documentation specific to OOG and heavy lift. Customer and Supplier Relationship Management: oServing as the primary point of contact for customers, understanding their specific requirements, and providing tailored solutions, including specialized solutions for OOG and heavy lift. oBuilding and maintaining strong relationships with customers, carriers, freight forwarders, customs brokers, specialized heavy lift and OOG carriers, and other service providers. oNegotiating rates and service agreements with suppliers, including specialized equipment and services for OOG and heavy lift, to optimize costs and efficiency. Customs and Regulatory Compliance: oEnsuring full compliance with all relevant customs regulations, import/export laws, and international trade agreements, including regulations specific to OOG and heavy lift cargo. oManaging customs clearance processes, including the preparation and submission of required documentation, including documentation specific to OOG and heavy lift. oStaying up-to-date with changes in regulations and implementing necessary adjustments to procedures, including those related to OOG and heavy lift. oExpertise in Incoterms and their correct application in door-to-door shipments, including those involving OOG and heavy lift. Operational and Administrative Tasks: oAccurate and timely data entry and management within the company's Transportation Management System (TMS), including data specific to OOG and heavy lift shipments. oGenerating reports, analyzing data, and providing insights to improve operational efficiency, including the efficiency of OOG and heavy lift operations. oHandling invoicing, billing, and other financial transactions related to shipments, including those involving OOG and heavy lift. oPlanning and coordinating specialized transport solutions for OOG and heavy lift cargo, including route surveys, permits, escorts, and specialized equipment. Team Leadership and Management: oLead, supervise, mentor, and develop a team of dispatchers, logistics coordinators, or other logistics personnel. oSet team goals and objectives, assign tasks, and monitor individual and team performance. oProvide coaching, feedback, and performance evaluations to team members. oFoster a positive, collaborative, and high-performing team environment. Manage team schedules, ensure adequate staffing levels, and address any personnel issues. Key Skills: Comprehensive Freight Operations Expertise: oExtensive knowledge of international sea and air freight operations, with a strong emphasis on door-to-door services and a specialization in out-of-gauge (OOG) and heavy lift cargo. oProven ability to manage complex, multi-modal shipments, including OOG and heavy lift, and coordinate various stakeholders. oDeep understanding of the entire supply chain and the critical factors that impact door-to-door delivery, including the unique challenges of OOG and heavy lift. oStrong problem-solving skills and the ability to handle unexpected challenges effectively, including those specific to OOG and heavy lift. oExpertise in planning and executing OOG and heavy lift shipments, including knowledge of specialized equipment (e.g., flat racks, open tops, cranes, SPMTs), lashing and securing techniques, and route planning. Communication and Interpersonal Skills: oExcellent communication skills, both written and verbal, with the ability to interact professionally with customers, suppliers, and colleagues. oStrong negotiation and relationship-building skills. oAbility to communicate complex information clearly and concisely, especially regarding the technical aspects of OOG and heavy lift. Technical and Systems Proficiency: oProficiency in Transportation Management Systems (TMS), with strong preference for experience with CargoWise. oProficiency in Microsoft Office Suite (Word, Excel, Outlook). oAbility to quickly learn and adapt to new software and technologies. Language Skills: oFluent English, both spoken and written, is essential for international communication. oAdditional language skills are highly desirable. •Organizational and Analytical Skills: oExceptional organizational skills and attention to detail. oAbility to prioritize tasks, manage time effectively, and meet deadlines. oStrong analytical and problem-solving skills, including the ability to analyze technical drawings and specifications for OOG and heavy lift cargo. Regulatory and Compliance Knowledge: oThorough understanding of international trade regulations, customs procedures, and Incoterms, including regulations specific to OOG and heavy lift. oKnowledge of specific regulations related to different modes of transport (sea, air, road) and OOG/heavy lift (e.g., road transport permits, bridge weight restrictions). oCommitment to ensuring compliance and minimizing risks. Experience and Education: •Bachelor's degree or equivalent in logistics, supply chain management, international business, or a related field. Additional Information: •This role requires a proactive and customer-centric approach, with a focus on delivering exceptional service, especially for complex OOG and heavy lift projects. •The successful candidate will be able to work independently and as part of a team in a fast-paced environment, often under pressure to meet tight deadlines for OOG and heavy lift shipments. •Opportunities for professional development and growth within the company, including specialized training in OOG and heavy lift operations.
    $120k-140k yearly 24d ago
  • AVP, Multinational Business Operations

    Sompo International

    Operations director job in Charlotte, NC

    As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for an AVP, Multinational Business Operations to join our Multinational team. This global role focuses on driving the execution of key governance and product initiatives, ensuring alignment across regions, and delivering operational excellence. The ideal candidate will possess a strong background in insurance governance frameworks, operational processes, and product management, along with exceptional organizational skills and the ability to collaborate effectively across diverse teams and geographies. This role is both strategic and hands-on, requiring an individual who can manage priorities, translate strategic objectives into actionable results, and implement governance frameworks and product solutions that enhance multinational business capabilities. The AVP will also contribute to the development and maintenance of multinational certification programs and global product libraries to support underwriting, sales, and operations teams. Location: This position will be based out of our Boston, MA or Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you'll be doing: * Support the VP in executing strategies and decisions that align with the multinational business unit's global objectives through robust governance structures. * Drive the development and implementation of operational governance frameworks, including underwriting guidelines, risk controls, compliance processes, and performance metrics to ensure global consistency and accountability. * Assist with the development of knowledge tools and resources to enhance decision-making and streamline multinational service delivery. * Monitor and report on the progress of key governance initiatives, ensuring alignment with global priorities, adherence to policies, and timely delivery of outcomes. * Translate high-level strategies into actionable plans by collaborating with cross-functional and regional teams, ensuring alignment with global governance and product standards. * Assist in coordinating efforts across regions to maintain consistency in the execution of multinational operations while adhering to established governance frameworks. * Identify and implement process improvements to enhance operational efficiency, effectiveness, and compliance across regions. * Develop and maintain comprehensive multinational global libraries to support product, underwriting, sales, and operational teams in delivering high-quality, consistent services. * Partner with the Multinational Senior Leadership and Underwriting Teams to design and implement multinational certification training programs, ensuring they align with organizational goals and product governance requirements. * Facilitate communication between global and regional stakeholders to ensure alignment, promote knowledge sharing, and establish best practices in governance and product delivery. * Support the VP in preparing updates, reports, and presentations for internal and external stakeholders, emphasizing governance and product-related achievements and initiatives. * Track and report on the implementation of product and governance initiatives, ensuring alignment with organizational objectives and global priorities. * Promote consistent messaging and collaboration across regions to maintain a unified approach to governance and product management. What you'll bring: * 10+ years of experience in the insurance or financial services industry, with a focus on operations, strategy implementation, or multinational business. * Proven ability to execute strategies and manage cross-functional, global initiatives. * Strong knowledge of insurance products, operational governance frameworks, and compliance requirements. * Experience in developing and delivering training programs or knowledge-sharing tools is preferred. * Exceptional organizational and project management skills, with the ability to handle multiple priorities and deadlines. * Effective communication and interpersonal skills, with the ability to collaborate across diverse teams and regions. * Analytical and problem-solving skills, with a focus on delivering actionable solutions to support strategic goals. * Bachelor's degree in business, insurance, or a related field is preferred. * Relevant certifications, such as CPCU or ARM, are a plus. * Travel occasionally less than 10%. Salary Range: $95,000 - $150,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs: * Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution * Pharmacy benefits with mail order options * Dental benefits including orthodontia benefits for adults and children * Vision benefits * Health Care & Dependent Care Flexible Spending Accounts * Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children * Company-paid Disability benefits with very competitive salary continuation payments * 401(k) Retirement Savings Plan with competitive employer contributions * Competitive paid-time-off programs, including company-paid holidays * Competitive Parental Leave Benefits & Adoption Assistance program * Employee Assistance Program * Tax-Free Commuter Benefit * Tuition Reimbursement & Professional Qualification benefits In today's world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo. Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
    $95k-150k yearly Auto-Apply 60d+ ago
  • Director of CRM Operations

    Frandevco

    Operations director job in Cornelius, NC

    Remote (U.S.) | Occasional travel to Charlotte, NC HQ About the Opportunity FranDevCo represents some of the fastest-growing, most recognized brands in the franchise industry. As our sales engine scales, we're ready to bring precision and power to the systems that drive it. We are looking for a Director of CRM Operations who will take ownership of refining, optimizing, and scaling our HubSpot environment to match the sophistication of our team, our candidates, and the brands we represent. We're a franchise growth organization that helps brands achieve consistent, sustainable growth through proven systems and processes. Our turnkey platform brings together expertise in franchise sales, marketing, operations, finance, and exit strategies - backed by a team with over 100 years of combined experience attracting top-performing franchisees. At FranDevCo, we're a high-performing, people-first company built on collaboration, process, and purpose. And we genuinely care about what we do. Our foundation is built on our G.R.O.W. values: Growth - We're passionate about growing businesses and people. Reliable - We do what we say and follow through. Operate with Purpose - Everything we do has intention. We Culture - True success comes from teamwork and collaboration. We work hard, play hard, and value relationships as much as results. What We Offer A strong, values-driven culture that supports your success Systems and tools that make your job easier Competitive base salary Health insurance Paid holidays and vacation time Company laptop What You'll Do Own the architecture, optimization, and ongoing management of our HubSpot CRM and Marketing Hubs. Audit, rebuild, and streamline pipelines, workflows, and automations to drive measurable efficiency and scalability. Create intuitive dashboards and reporting for sales managers and executive leadership - turning data into actionable insight. Partner closely with Franchise Development, Operations, and Marketing teams to ensure CRM strategy aligns with business goals. Implement automations that free our sales team to focus on relationships, not repetitive tasks. Ensure seamless integration between sales and marketing activity - empowering our digital team to launch and track lead generation campaigns for franchisor clients. Who You Are A precision-minded CRM operator with 5+ years of CRM management experience, including at least 2 years in HubSpot. Hands-on and proactive - you build, test, and improve systems yourself rather than waiting for direction. Experienced supporting high-ticket, multi-step sales processes where timing, nurturing, and data accuracy matter. Comfortable collaborating with leadership and sales teams to define how HubSpot best supports revenue goals. Energized by fast growth, structure-building, and solving operational puzzles that unlock performance. Bonus points if you've worked in franchise development, for a franchisor platform, or with a rapidly scaling franchisor brand. Work Setup Remote-first (U.S.) with optional hybrid flexibility in Charlotte, NC. Minimal travel - approximately 1-2 trips per year to HQ for training and team connection. Why Join FranDevCo If you're passionate about helping people find great franchise opportunities and want to be part of a team that values growth, reliability, and purpose, we'd love to hear from you.
    $114k-160k yearly est. Auto-Apply 40d ago
  • Director of Operations

    First Watch Restaurants 4.3company rating

    Operations director job in Charlotte, NC

    The Director of Operations is responsible for supporting the mission, vision and values of First Watch through all that he/she does in their role every day. The DO's primary purpose is to develop General Managers and restaurant management teams to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or You First culture of the concept. The Director of Operations is responsible for the success of all First Watch operations within their span of control (5-8 direct reports and 200-300 employees). Responsibilities * Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations * Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations * Follows up on training of MIT's/CAFE's and hourly employees. Works closely with the Training General Manager to monitor progress * Ensures development of Operations Managers within compliance of the FW management development programs * Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch * Ensures the maintenance of a safe and harassment free workplace in all restaurants * Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts * Develops for prior approval and then meets or exceeds the area's budget, including capital investments, General and Administrative expenses * Promotes First Watch outside the restaurant Qualifications * Bachelor's degree or equivalent - concentration in food & beverage, business, marketing or management is preferred * Five to seven years of progressive leadership experience in multi unit restaurant industry operations * Proven track record of achieving results and building & maintaining successful teams * Passion for providing excellent service and quality * Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success * Extensive knowledge of the principles, procedures, and best practices in the industry * Ability to work well under pressure in a fast paced, dynamic environment * Valid driver's license and ability to travel frequently within assigned market Who We Are First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its "Follow the Sun" culinary philosophy, First Watch's chef-driven menu rotates five times a year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid's meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities - raising more than $1.7 million to date. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" awards, First Watch was voted 2025's #1 Best Breakfast by Newsweek's Readers' Choice Awards and was also named 2025 and 2024's #1 Most Loved Workplace in America by the Best Practice Institute (as seen in The Wall Street Journal), after appearing on the list in 2022 and 2023 as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 620 restaurants in 32 states. For more information, visit ******************* First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
    $108k-166k yearly est. Auto-Apply 21d ago
  • Global Mobility Operations Manager

    Scout Motors

    Operations director job in Charlotte, NC

    Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again. But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you'll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Lead and manage the Global Mobility team, providing guidance, coaching, and development to ensure operational excellence and a high level of service delivery. Manage and administer Scout Motors' Global Mobility program, ensuring policies, processes and vendor partnerships are implemented effectively to support international assignments and relocations. Serve as the primary point of contact for global mobility operations, advising HR business partners, talent acquisition, hiring managers, and senior leadership on mobility solutions aligned with business objectives. Oversee expatriate (expat) support services for assignments to the U.S., ensuring timely and compliant delivery of services such as immigration/visa processing, relocation, housing, schooling, banking, and cultural integration. Manage relationships with external vendors (immigration counsel, relocation providers, tax advisors) and negotiate contracts to ensure cost-effective, high-quality service. Ensure compliance with U.S. immigration laws, tax regulations, and company policies; oversee case preparation and tracking for employment-based immigration (e.g., H-1B, L-1, TN, Green Card processes). Monitor and report on program performance, including cost tracking, vendor performance, and employee experience; identify trends and recommend improvements. Collaborate cross-functionally with finance, legal, HR, and other stakeholders to align mobility initiatives with organizational goals. Drive continuous improvement, maintaining a list of program strengths and weaknesses and implementing solutions to enhance efficiency and employee satisfaction. Location & Travel Expectations: This role will be based out of the Scout Motors location in Charlotte, North Carolina. The responsibilities of this role require a minimum of 4 days attendance in office with in-person meetings and events regularly. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you'll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: Bachelor's degree in Human Resources, Business Administration, or related field required; advanced degree or certifications in Global Mobility or HR preferred. 7+ years of experience in global mobility, immigration, or related HR specialty, including 3+ years in a leadership or managerial role. Strong understanding of U.S. employment-based immigration processes and global relocation practices. Proven ability to develop and implement mobility policies and programs that balance compliance, cost, and employee experience. Excellent problem-solving, communication, and interpersonal skills, with the ability to influence and build relationships across all levels of the organization. Strong attention to detail and commitment to accuracy. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office (Word, Excel, PPT, Teams, SharePoint). Noticeable cross-cultural agility; international work or experience living abroad desired. German language proficiency (written and verbal) ideal but not required. Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc. What you'll gain The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights: Competitive insurance including: Medical, dental, vision and income protection plans 401(k) program with: An employer match and immediate vesting Generous Paid Time Off including: 20 days planned PTO, as accrued 40 hours of unplanned PTO and 14 company or floating holidays, annually Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave Corporate Vehicle Program with: Eligibility for 1 assigned vehicle A mobility stipend Pay Transparency This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent. Initial base salary range = $120,000.00 - $145,000.00 Internal leveling code: M8 Notice to applicants: Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. Residing in New York City: This role is not eligible for remote work in New York City. Equal Opportunity Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.
    $120k-145k yearly Auto-Apply 21h ago
  • Veterinary Regional Manager - NC/SC

    Alliance Animal Health 4.3company rating

    Operations director job in Charlotte, NC

    Alliance Animal Health is a fast-growing, private equity backed Veterinarian Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service. We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today's veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you're excited about using your talents to make an impact on the health and wellness of people and pets - we'd love to talk with you! Job Description The Veterinary Regional Manager will be responsible for overseeing each individual practice manager and leading the hospitals across Alliance Animal Health's network of veterinary hospitals in our growing region of the Mid-Atlantic area. You will work with the Regional Director, the Vice President of Operations, the Veterinary Partner Doctors and Practice Managers to enhance performance at their respective hospitals. You will also work with the Internal Operations team to lead implementation of initiatives and projects at the hospitals in your region. You will also be expected to grow with the region as Alliance Animal Health adds partner hospitals to the region. Role & Responsibilities: Leadership and management: Directly responsible for overseeing and leading the practice managers at each hospital. Responsible for working directly with the practice managers on the operations at the hospital, including staffing, inventory, budgeting, employee and client scheduling, marketing, employee training, and human resources. Act as a key resource and partner to the managing veterinarian at each location and responsible for building a strong relationship with that doctor. Also responsible for partnering with them on the work you are doing with the practice manager and incorporating their feedback and goals in your work with each practice. Collaborate with the Vice President of Operations to review the financial reports with the practice leadership team and develop strategies for each practice. Responsible for reviewing the non-financial reports (inventory budgets; scheduling budgets) and driving plans of improvement based on the results. Responsible for the post-acquisition integration process for newly acquired clinics. Expected to travel to the practices 4 days per week and have 1 office day (but could be at practices 5 days a week as needed). Qualifications Strong communication, team-building and leadership skills Highly organized and able to manage time effectively 3+ years of experience managing multiple locations for a multi-site operator in the veterinary industry Self-starter that is excited to work in an entrepreneurial environment and can take initiative Strong analytical skills and experience reviewing budgets and financial statements Proficient with full suite of Microsoft office products Bachelor's degree or equivalent is required Must live within or be willing to relocate to NC/SC region Additional Information At Alliance Animal Health, our Passion, Engagement, Trust & Service model isn't just for our partner hospitals, it's our commitment to our Central Support teams too! This means we go out of our way to offer an inspiring and engaging work culture, excellent learning and development opportunities and career progression opportunities as our network grows. The compensation package for this position includes a competitive base salary, target bonus, paid time off and benefits. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
    $97k-168k yearly est. 23d ago
  • Director of IT and Operations

    Prosidian Consulting

    Operations director job in Charlotte, NC

    ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value. ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information. Job Description ProSidian Consulting has an opportunity for a [DOPIT-ARFP2013 : Director of IT & Operations] located in Charlotte, NC | POSTING TYPE: THIS IS A FULL-TIME W2 HIRE ProSidian Consulting is seeking an experienced Director of IT & Operations to provide general oversight of the IT and Operations infrastructure, provisioning, planning, installation and operation for the firm's management and operations consulting practice. Responsible for researching and planning for implementation of the most recent technologies applicable to the industry. Tasks include managing the system hardware, operating systems, software, and procedures that adhere to the firm's values and goals. The overall role is to enable partners and staff to effectively work and minimize their time spent on IT and operations. The Director of IT & Operations takes care of many tasks involved in making sure our firm runs smoothly and is also responsible for supporting business development, strategic resourcing, recruiting and other roles as necessary to enhance the competitive positioning of the firms go to market strategy. This includes participating on client serving engagements where technology, process, and operations skills are required. The Director of IT & Operations should excel at operating in a fast pace, Professional Services (NAICS 541611) environment with demonstrated experience with client service and a knowledge of government contract management, have experience in organizational effectiveness and can implement operations management best practices. The Director of IT & Operations is personable, reliable, and the epitome of diplomacy and professionalism. He/She will also be responsible for project management of time sensitive initiatives in an environment where accuracy, efficiency, and communication skills are of paramount importance. The helps deliver Client Centric management and operations solutions both internally and for clients based on the firm's practices and national processes. We hire only experienced professionals and foster an environment of cooperation and collaboration where everyone is at a high level. If this is you, and you meet the requirements below, we want you on our team. The work shall be performed on-site at the Charlotte office, with some travel required as necessary to meet client requirements. Background checks are required for all employees. Qualifications Key IT Effectiveness & Management Operations Objectives: Conceptualize, develop, design and implement Engagement, management and technical procedures to ensure projects are managed efficiently and effectively in accordance with ProSidian standard of operations for excellence in service delivery Create thought leadership and build/manage a platform for future thought leadership endeavors. Develop and coordinate Consulting Firm's plans, resources, and program expectations In concert with Firm Leadership, ensure all Engagement Teams policies, procedures and practices comply with applicable state and federal laws, rules and regulations and represent business best practices In concert with Firm Leadership, oversee the adequacy and soundness of management and operations infrastructure and administration, ensuring that all necessary controls and management structures are implemented and adhered to Manage/coordinate programs and initiatives in a collaborative manner within the Engagement Teams and ensure staff and external stakeholders are appropriately consulted and engaged. Participate in business development activities as required by the organization. Review the operating results of the Engagement Teams and compare them to established objectives, and support steps to ensure that appropriate measures are taken to correct any unsatisfactory results Serve as the primary day-to-day interface with Consulting Firm's staff, service providers (consultants, subcontractors), and client community to assure smooth execution of projects and successful operation of the Engagement Teams Support Firm Leadership, Engagement Teams, and Pursuit teams in communications with target markets and clients for the purpose of creating awareness of ProSidian, Enhancing Brand Image, developing internal infrastructure, and other marketing / PR activities. Support infrastructure and growth platforms of ProSidian Consulting including proposal development, IT, Operations, Thought Leadership, Recruiting, and all other support structures enabling the firm's ability to achieve scale. Support the development, review and approval of reports, client proposals, research proposals, requests and publications Essential Duties and Responsibilities: Essential Information Technology (IT) duties and responsibilities include the following. Other duties may be assigned. Ability to wear many hats, juggle many roles, and keep everything organized in the process Assist in recruiting, hiring, and providing appropriate training for staff on ProSidian processes and procedures Assists the team in researching solutions, solicits input from outside industry experts and recommends solutions to meet business requirements. Develops long-term vision of technologies and solutions. Collaborates with organizational leadership in the planning and implementation of technology roadmaps. Leads the Go-To-Market function from an IT perspective, including directly managing and providing the leadership for the service line stakeholder relationship managers. Maintain security and privacy of the information systems, communication lines, and equipment. Maintain the integrity and continual operation of the IT network including the wireless networks Manage, support, and troubleshoot the firms CRM applications and serve as primary contact with outside vendors for Systems Operations and Maintenance. Oversee the development, design, and implementation of new applications and changes to existing firm computer systems, network and file share tools Provide leadership, vision, and management to ProSidian IT activities Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software Work with the Engagement teams, piers, and staff to assess and respond to IT needs Essential Operations duties and responsibilities include the following. Other duties may be assigned. Ability to wear many hats, juggle many roles, and keep everything organized in the process Develop, review, and certify all back-up and disaster recovery procedures and plans Ensure the continual functioning of mission critical operations Identify, research, and recommend resolution for complex tasks and work assignments and gains cooperation of other functional disciplines to deliver services in response to stakeholder needs Lead relevant project team and activities, maintaining team focus on the successful completion client engagements and other project initiatives Leads the Go-To-Market function from an operations perspective, including directly managing and providing the leadership for the service line stakeholder relationship managers. Manage functional activities pertaining to office operations, including services related to administrative assistants, mail services, records management, hoteling and conference services, work environment, office equipment and supplies, reception and procurement activities Oversee organizational policies and procedures. Participate in Firm meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff Provide input and leadership in formulating work team goals and objectives and execute work plans through subordinates Provide leadership, vision, and management to ProSidian Operations activities Serve on planning and policy-making committees and complete other duties and projects at the direction of operations services and local office functional leadership. Work closely with the operations services leadership to implement national methodologies and standardized processes Work with the Engagement teams, piers, and staff to assess and respond to ProSidian Operations needs Ideal Skills and Abilities: Ability to work effectively and collaboratively in a team environment and with employees at all levels/areas of the firm. A demonstrated commitment to high professional ethical standards and a diverse workplace Ability to challenge and debate issues of importance to the ProSidian Organization. Ability to create precise and succinct written documents, well presented, under difficult time constraints. Ability to delegate responsibilities effectively and maintain personal responsibility Ability to identify appropriate resources needed and developing schedules to ensure timely completion of projects. Ability to interact with all levels of executive leadership Ability to look at situations from several points of view Ability to verbally communicate complicated decisions to other staff members. Ability to wear many hats, juggle many roles, and keep everything organized in the process Ability to write proposals and make strong oral presentations in one on one meeting or in group settings. Ideal Characteristics, And Knowledge: Sound judgment; initiative; flexibility; detail-oriented with cross functional operating skills Established track record of meeting both team and individual business goals Excellent communication skills both verbal and written Excellent interpersonal skills and a collaborative management style. Excellent people manager, open to direction and collaborative work style and commitment to get the job done Excels at operating in an fast pace, Professional Services (NAICS 541611) environment Experience in consulting, technology, operations management, business process, change management, and planning High comfort level working in a diverse environment Highly motivated, entrepreneurial self-starter Knowledge of management principles and practices Leadership experience - including the ability to manage, coach and develop direct and indirect reports Persuasive with details and facts Proven ability to successfully collaborate with multiple, diverse partners and stakeholders Strong interpersonal and communication skills and the ability to work effectively and cultivate relationships Strong organizational skills and ability to develop systems and procedures for efficient, effective, and accountable programs Ideal Technical Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to effectively present information and respond to questions from groups of managers, public officials, and the general public. Ability to interpret an extensive variety of technical instructions in mathematical, graphical, or diagram form and deal with several abstract and concrete variables. Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Broad knowledge of information technology processing systems, concepts, and methodologies. Demonstrated aptitude for learning new technologies. Demonstrated experience with Professional Services (NAICS 541611) client service. Proficient with Microsoft Office Suite applications; including Word, Excel, PowerPoint, and Outlook Education/Experience: Solid understanding of Professional Services (NAICS 541611) best practices and standards. Minimum of a four year degree from an accredited college or university in computer sciences, business administration, public administration, mathematics or related field At least five years' experience in technical operations management and/or an equivalent combination of training and experience. Demonstrated leadership and vision in managing staff groups and major projects or initiatives. Excellent computer skills and proficient in Excel, Word, Power Point, Outlook, and Access Knowledge of government contract management and experience in organizational effectiveness and operations management implementing best practices. Additional Information ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. All your information will be kept confidential according to EEO guidelines. FOR EASY APPLICATION USE OUR CAREERS SITE LOCATED ON http://*****************/ - ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATIONS RATES, VIA ***********************. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
    $119k-175k yearly est. Easy Apply 60d+ ago
  • Director, Detection Operations, Internal Fraud

    American Express 4.8company rating

    Operations director job in Charlotte, NC

    Salary Range\: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Position Overview The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Rules Strategy, Investigations and Technology teams, the Director ensures that fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise. Key Responsibilities • Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts • Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams • Ensure operational coverage, service level adherence and timely escalation of high-risk incidents • Support the VP of Rules Strategy to operationalize new rules, thresholds and models into monitoring systems • Track and improve detection efficiency (hit rates, false positives, alert to case conversion) • Define and report on detection operations Key Performance Indicators (KPI) • Contribute to reporting on detection effectiveness and operational performance • Partner with investigations on case referrals and feedback loops to refine detection quality • Support audit and regulatory review of detection operations • Build and manage a team of fraud detection analysts and operations specialists • Drive a culture of operational discipline, continuous improvement and risk ownership Preferred Qualifications • 5+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role • Deep understanding of fraud monitoring tools, insider threat detection and case management systems • Strong knowledge of internal fraud typologies and insider risk behaviors • Proven track record of managing global operations teams • Strong collaborations skills with Technology, CEG, Legal and risk oversight functions • Experience with operational KPIs, back-office case and SLA management, and executive reporting
    $123k-215.3k yearly Auto-Apply 60d+ ago
  • Chief Operations Officer - Milwaukee PBS

    Milwaukee Area Technical College

    Operations director job in Charlotte, NC

    In collaboration with station Vice President and General Manager, The Chief Operations Offices leads the development and execution of administrative, financial, and operational strategies that support the organization's mission and long-term objectives. Translates strategic priorities into actionable plans for goal setting, performance management, workforce planning, and annual budgeting. Ensures compliance with FCC regulations, college policies, and applicable laws. Oversees key organizational metrics and audience data analysis to inform decision-making. Serves as a primary liaison with the college finance team and plays a critical role in audits and regulatory filings. Maintains strong communication with federal, state, and local agencies to uphold licensing and regulatory requirements. This role requires independent judgment, clear communication, and effective collaboration across internal teams, industry partners, and regulatory bodies to ensure operational excellence and strategic alignment. * Strategic Development and Growth: Collaborates with the VP/GM to research, develop, and draft planning documents, including operating and capital equipment plans. Provides strategic guidance for long-term goals and day-to-day operations. Drives initiatives that reinforce organizational values and promote a high-performance culture. Fosters a culture of excellence, accountability, collaboration, and innovation. * Standard Operating Procedure Creation: Designs standards and procedures to acquire, coach, evaluate and hold accountable high quality content-making and content delivery talent. Defines, instructs and models excellence in both qualitative and quantitative terms. Leads and inspires staff to strive to fulfill MPBS's vision and service mission. * Budgeting & Fiscal Responsibility: Coordinates and develops annual operating budgets; monitor monthly expenditures. Analyzes short- and long-term budgetary considerations for financial stability and sustainability. Liaises with college finance team and participates in audits. Identifies operational efficiencies to reduce costs and enhance productivity. * Regulation Compliance & Risk Management: Ensures compliance with FCC, EEO, college policies, and industry regulations. Prepares and submits license applications; maintain communication with federal, state, and local agencies. Implements policies, procedures, and controls to mitigate organizational risks. * Operational Excellence: Coordinates office services between MATC and the station, including record-keeping systems and personnel requirements. Develops or revises procedures to improve workflow and administrative processes. Researches and analyzes data to implement cost reduction strategies and improve reporting. * Data-Driven Decision Making and Continuous Improvement: Leverages data analytics to drive informed decision-making and fosters continuous improvement within the area of responsibility. Analyzes key performance indicators (KPIs) and relevant metrics to gain actionable insights and monitors performance measures aligned with organizational goals. Utilities data to inform strategic and operational decisions. Applies continuous improvement methodologies (e.g., Plan-Do-Study-Act) based on data analysis promoting a data-driven culture and enhancing team data literacy. * Cross Functional Relationships and Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with staff, faculty, and administrators. Works collaboratively with team members, Pathway Deans, and colleagues, to achieve College objectives and provide high level of service to students and employees by developing and sustaining effective working relationships and partnerships. Maintains high standards of professionalism within a matrix environment. * Leadership and Supervision: Develops and manages high performing teams with highly skilled and motivated staff focused on the delivery of quality and value-added services, and allocates cross-functional responsibilities and work processes. Responsibilities include hiring, coaching/mentoring, performance management, and progressive discipline as needed for departments supervised. * Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner. * Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in public television. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning. * Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives. Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures. Required Education & Experience: A bachelor's degree in Business Administration, Public Administration, or a related field and eight (8) years of progressively responsible operations experience at the executive level including at least five (5) years of administrative supervision responsibilities and teams management. Preferred Education & Experience: A Master's degree in Business Administration, Public Administration, or a related field and more than eight (8) years of progressively responsible operations experience at the executive level including more than five (5) years of administrative supervision responsibilities and teams management. Experience as a COO in a non-profit, public media or commercial media is a plus. KNOWLEDGE, SKILLS, & ABILITIES * Conceptual understanding of strategic planning processes including development of goals and initiatives and work * plan development. * Considerable knowledge of modern principles and practices of administration to include planning, budgeting, * staffing, and finance. * Deep knowledge of and commitment to the tenets of ethics and editorial integrity. * Demonstrates ideas and ability to diversify audience appeal, including ethnic, age and education level. * Strong knowledge of regulatory governance and rights management regulations in the electronic media industry. * Exceptional interpersonal and relationship-building skills to serve organizational goals with ability to inspire trust * and camaraderie in employees, colleagues, and the community. * Proven success in leading without direct authority. * Excellent written and verbal communication skills. * Demonstrated expertise in strategic leadership working with Boards of Directors and external leaders, as well as * leading and collaborating with executive and staff teams across diverse cultural communities and areas of * responsibility. * Expertise in supervising, counseling, motivating and evaluating staff and actively supporting their professional * development. * Comprehensive knowledge of strategic planning, data analysis and budgeting, including demonstrated experience * with policy development and change management. * Proficient with Google Suite and Microsoft Office including Excel, Word and Outlook and other necessary software * Ability to work with culturally diverse populations of students, employees and community stakeholders. CORE COMPETENCIES: * Business insight * Decision quality * Resourcefulness * Plans and aligns * Drives results * Manages conflict * Develops talent * Builds effective teams * Demonstrates self-awareness * Instills trust * Customer focus * Action oriented * Values differences * Self-development * Compassion Start Date This position supports Milwaukee PBS and is available start as soon as possible. Hours This position is a 1.0 FTE or 40 hours per work week. This position works in-office at the Milwaukee Public Broadcasting System office on the MATC Downtown Campus. Salary Salary is determined by years of experience credit and internal salary equity. Application Materials Along with your completed applications, please upload a resume and cover letter. Education will be formally verified prior to offer. Interviews Selected candidates will be invited to interview for this role via email after the posting close date. EEO Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at ************ (Wisconsin Relay System: 711) or email *************.
    $90k-158k yearly est. 9d ago
  • [25-26] National Director of Recruitment and Enrollment [All Regions]

    Movement Schools

    Operations director job in Charlotte, NC

    Job Description Movement Schools is a growing network of free, public charter schools. We exist to love and value scholars and communities by leading a movement of excellence in education. In partnership with our families, we equip our scholars with the tools to close generational gaps through self-efficacy, access to world-class instruction, and financial education. Position Overview The Director of Student Recruitment & Enrollment is responsible for developing the vision and strategy for how to make Movement Schools the most compelling and sought-after public school option for families in our local community and across the country. This leader will work alongside central and school-based leaders to set recruitment and enrollment targets and steward a team of individuals to drive the systems and activities to reach our goals. As the team leader, the Director of Student Recruitment & Enrollment plays a critical role in realizing our mission of loving and nurturing scholars by leading a movement of change in education through academic excellence, character development, and preparation for success in life. The Director of Student Recruitment & Enrollment will report directly to the Chief Operating Officer and manage the student recruitment and enrollment team which this person will be charged to build. To be successful in this role, a Director of Student Recruitment & Enrollment brings a track record for designing and implementing successful recruitment and enrollment strategies; and experience building and maintaining relationships with community members and partners. A Director of Student Recruitment & Enrollment should be comfortable working in an environment that requires you to build a strong culture, project manage multiple priorities and competing deadlines, while never losing sight of the mission, values, and overarching goals and desired outcomes of the team or Movement Schools. This leader is charged with always knowing what the recruitment and enrollment targets are across all school sites, progress against those goals, real and perceived barriers, and proactively make strategic decisions based on what the data is showing. They are also charged with ensuring all leaders that play a role in recruitment and enrollment efforts are consistently made aware of our performance and what is needed of them to lean in. While we aim to be thoughtful of evening and weekend workloads, occasionally a DRE will need to be available to work flexible hours, including nights and weekends depending on event coordination duties. As you consider this position, below are the core competencies we believe will make the Director of Enrollment & Recruitment successful: Strategy and Vision Setting · Lead the development and implementation of a network vision and strategy for student recruitment and enrollment, ensuring full enrollment of 100% of all Movement Schools throughout the year. · Lead and be present for on-the-ground efforts to drive relationships and recruitment and enrollment efforts · Create and implement a network student recruitment strategy plan which includes recruitment and enrollment targets, benchmarks, and an emphasis on online/social media outreach, and community partner outreach. · Define metrics, set targets, and track progress against recruitment and enrollment goals with contingency plans. · Develop and update standard operating procedures for student recruitment and enrollment that can be used across the network and streamlined for school sites · Train and launch student recruitment and enrollment cycles in conjunction with school teams · Develop and deliver a comprehensive training and support program-including leading on-the-ground efforts around family and community engagement, canvassing, etc. · Partner with cross-teams to oversee execution of information sessions, lottery, and new family orientations. · Partner with the Business Operations Director (BOD) to oversee management of the student and family enrollment process from acceptance to the first day of school. · Partner with the Business Operations Director (BOD) and recruitment and enrollment team to oversee data systems management of the enrollment process. · Manage proper compliance of all charter enrollment laws and Movement Schools policies Management · Directly recruit, hire, and manage recruitment and enrollment team · Manage weekly one on one meeting meetings with direct reports · Progress monitor student recruitment and enrollment goals · Lead and manage enrollment systems and meetings to ensure school operations teams are planning and executing on recruitment and enrollment deliverables. Enrollment Systems · Support the collection of student applications, in partnership with school-based teams, and ensures that they are accurately entered into Movement Schools' enrollment management system · Manage the distribution and collection of enrollment packets and/or online enrollment procedures for families of admitted scholars · Event planning for enrollment events for families to submit paperwork and learn more about Movement · Ensure that every enrollment milestone is executed on time and with fidelity · Track and analyze all data regarding student recruitment benchmarks and goals · Manage the annual enrollment lottery · Manage and approve transfer process between Movement schools System Proficiency · Utilize Powerschool enrollment system and Power School (SIS) to ensure fidelity of student information · Manage interface between Powerschool & Salesforce for accurate reporting and streamlining · Partner with marketing team to access all systems geared toward recruitment and enrollment ROI Student Recruitment · Partner with the marketing and communication team to develop a marketing strategy to recruit scholars · Maintain a portfolio of programs and community organizations to build and sustain partnerships that support student recruitment · Hiring and manage any student recruitment part time roles to support larger recruitment team as network grows · Develop process for scholars to transition from elementary to middle school as applicable Student Transition · Work in partnership with families to support with the transition of scholars into, out of, and across Movement Schools · Create and facilitate strong cooperation and systems across Movement Schools to optimize feeder patterns What you bring to the table: Bachelor's degree is required; Masters (Preferred) 5+ years work experience in people and/or project management Demonstrated record of success in managing varied stakeholders to outcomes Experience in school operations, enrollment management, systems management or business operations (project management, vendor management, etc.) with track record of success Strong project management experience; strong organizational skills and attention to detail Strong adult culture leader with experience leading across lines of difference and an equity lens Strong communication and relationship-building skills Excellent organizational, planning and implementation skills. Always think multiple steps ahead. Able to work humbly with multiple stakeholders ranging in knowledge and experience with data / tools Ability and proven track record for overseeing systems Strong working knowledge of Microsoft Office Systems, Microsoft Excel, Google Systems, etc. Ability to manage ambiguity and multiple priorities inherent in fast-paced work environments Ability to establish relationships and communicate effectively with multiple stakeholders Bonus skills and qualifications include: Master's degree in Education, Social Services, or similar field Experience with managing and entering data with at least 95% accuracy; familiarity with data management systems (PowerSchool, Salesforce, etc.) Experience working in nonprofit or education sectors with educationally undervalued scholars
    $103k-182k yearly est. 30d ago
  • Director of Operations (BCBA) SIGN ON/RELOCATION $ for ABA Therapy (CLT)

    Highlights Healthcare

    Operations director job in Charlotte, NC

    Highlights Healthcare is seeking experienced Board-Certified Behavior Analysts (BCBAs) with leadership skills, growth mentality, and strong business acumen to join us as BCBA - Director of Operations for our Learning Centers. with Highlights? Competitive compensation up to $145,000 annually Monday through Friday schedule with full-time hours No evening or weekend hours Clinic-based setting Quarterly bonus incentive plan Sign-on bonus Relocation assistance 9 paid holidays Comprehensive benefits including paid time off (PTO), dental, health, life, and vision insurance, and an employee assistance program 401K plan ACE provider - company provides 16 BACB CEU hours per year Company laptop POSITION OVERVIEW As a BCBA Director of Operations at Highlights Healthcare, you will: Supervise ABA staff for our clients with consideration of dignity and privacy. Monitor the effectiveness of skill building interventions utilizing ABA for children with autism. Conduct psychological analyses and diagnostic testing. Provide supervision to ABA Behavior Technicians on staff. Develop child-specific behavior plan in accordance with the principles of ABA Therapy. Develop and take on projects to improve client service and satisfaction. Develop and take on projects to improve employee performance, retention, and satisfaction. Develop quality initiatives that will improve referral source satisfaction, measured through volume, surveys, and other reporting methods. Maintain knowledge of State and Federal specific laws, Tricare/Governmental programs, Medical Insurance Providers, Medicaid Waiver Programs and ensure compliance with regulations. Promote the growth of Highlights Healthcare and assist in the pursuit of new business opportunities. QUALIFICATIONS BCBA Director of Operations candidates should be passionate and compassionate, with a desire to make a difference in an environment that allows for an individualized approach to services, who can build and sustain a highly productive learning center that services a minimum of 40+ qualified children on a weekly basis. Master's Degree from an accredited program in ABA or related field. Current BCBA Certification from the BACB. At least five years of experience in Applied Behavior Analysis (ABA). Must have a proven track record of progressive leadership and/or management experience. Experience with programming, developing, and implementing multiple intervention programs. Conduct Functional Analysis (FA) of behavior Understand brief Functional Analysis Conduct a VB-MAPP Conduct Functional Behavior Assessment (FBA) Behavior Support Plan Creation and Implementation Has experience in treatment plan program integrity Has ability to create crisis protocol based on medical necessity Must have a reliable car valid Driver's License, and proof of insurance. Demonstrated ability to work independently, produce high-quality results while handling competing priorities. Proficient knowledge of Microsoft Office (Outlook, Word, Excel) and related computer programs such as Central Reach. Ability to obtain and maintain a clear criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per HHC and/or program requirements. Highlights Healthcare, LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance. COVID-19 considerations: HHC follows all applicable CDC guidelines. #INDHP
    $145k yearly 15d ago
  • Director of Operations

    PSP Holdings

    Operations director job in Gastonia, NC

    The Director of Operations is responsible for planning, directing, coordinating, and overseeing operations activities under the direction of senior leadership. Responsibilities include assisting in the development and implementation of efficient and cost-effective systems, processes, and procedures to meet to meet current and future needs of the company. Also, the Director of Operations is responsible for the direct supervision and management of multiple District Managers across a brand. Essential Functions and Job Responsibilities: Implements and communicates the strategic direction of the brand(s). Meets or exceeds company sales and profit expectations while maintaining brand standards in all areas. Drives profitability at district level through direct management of strategic initiatives by the District Managers. Executes, manages, and follows-up on operational brand strategies established by senior leadership. Ensures compliance with all company and brand standards. Collaborates with all departments and senior leadership to assist in making key business decisions and meeting company goals and objectives. Maintains budget controls on all operations activities. Develops, implements, and evaluates standard operating procedures around food preparation, service times, hospitality, cleanliness, etc., as appropriate. Demonstrates a continuous improvement mindset by identifying, recommending, and implementing new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Reviews P&L regularly with District Managers and General Managers to ensure that key financial targets are being met. Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision. Ensures that the PSP Core Values and Virtues are properly represented at all stores and at all times. Supports District Managers in recruitment, selection, and hiring to build and retain a great team. Champion's recognition and motivation efforts. Coaches, mentors, and motivates District Managers to exceed guest and employee expectations and maintain an acceptable level of performance, which may include documenting and issuing disciplinary action, up to and including termination of employees. Partners and seeks approval from Human Resources and executive leaders as appropriate. Prepares and submits required reports. Presents periodic performance reports and metrics to the Chief Executive Officer and other leadership. Leads team meetings and presentations to communicate relevant operations information and other business-related topics. Maintains knowledge of emerging technologies and trends in operations management. Follows all appropriate health code and local jurisdiction food handling requirements, maintains food safety certifications, and models exemplary food health safety practices to employees. Ensures food quality and 100% guest satisfaction. Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team. Performs other related duties as assigned.
    $75k-136k yearly est. 60d+ ago
  • Director of Baker Operations

    Grace Mar

    Operations director job in Charlotte, NC

    We are helping a local restaurant group hire a Director of Bakery Operations & Sales to manage and grow the business operations of their stand alone bakery. This salaried position will offer a strong opportunity for upward mobility, as this restaurant group is growing exponentially and purchases all of it's baked goods from it's bakery. This person will be responsible for the day to day operations and business development for the bakery and will have the opportunity to travel between our restaurant concepts as part of our leadership team. This company offer great pay, flexible scheduling, full health insurance, Paid Time Off and a strong work\-life balance. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"25607062","FontFamily":"Georgia, "Times New Roman", Times, serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Restaurant"},{"field Label":"Salary","uitype":1,"value":"Various"},{"field Label":"City","uitype":1,"value":"Charlotte"},{"field Label":"State\/Province","uitype":1,"value":"North Carolina"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"28269"}],"header Name":"Director of Baker Operations","widget Id":"**********01530217","is JobBoard":"false","user Id":"**********00036385","attach Arr":[],"custom Template":"5","is CandidateLoginEnabled":false,"job Id":"**********15501001","FontSize":"15","location":"Charlotte","embedsource":"CareerSite"}
    $75k-136k yearly est. 60d+ ago
  • Director Operations

    DHL (Deutsche Post

    Operations director job in Charlotte, NC

    This role will focus on new business and growth of warehouse operations on within the Tech Sector-Business Unit of DHL Supply Chain. Experience working with Data Centers and their supply chain is preferred. Director Operations Do you get energized by leading and motivating multiple managers and operations? Are you highly organized with the ability to prioritize a long list of equally meaningful responsibilities? Do you consider yourself to be self-sufficient with a level of expertise to hold all resources and areas of the business transparent and accountable? It takes a special kind of person to do those types of things successfully. If you are that kind of person, DHL Supply Chain has the opportunity for you. Job Description We're looking for an Operations Director to lead multiple distribution centers - each with individual customers who have their own sets of requirements. You'll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play a required role in their success. You'll be held to very high standards - because our company has set a very high standard in our industry. Our ideal Operations Director has a full understanding of the importance of customer relationships - including the crucial role of the General Manager, Operations Managers and front-line Supervisors in growing those relationships. This position is a critical link between each distribution center and senior leadership and is held accountable for the success and growth of the group. * You'll drive a culture of performance and results through your teams * You'll assemble and advise strong teams at each distribution center in your group * You'll lead multiple teams and support their professional development at all levels * You'll support your group and drive performance by developing a strong network throughout DHL Supply Chain's functional departments * You'll be a key member of the management team of the largest global supply chain company * You'll have access to a myriad of development and educational programs to help your leaders grow * You'll work with your manager on developing your growth and career direction * You'll have entrepreneurial-like freedom to structure your business unit * You'll get results * You'll love it Required Education and Experience * Bachelors degree or equivalent experience, required * MBA or equivalent, preferred * 7+ years of experience within supply chain, required * 3+ years of progressive experience in at least one of the following: strategy development and implementation, operations management, or organization design and implementation, required * Experience as a management consultant or in a strategic role within a supply chain function, preferred Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer. ","title
    $75k-136k yearly est. 24d ago

Learn more about operations director jobs

How much does an operations director earn in Rock Hill, SC?

The average operations director in Rock Hill, SC earns between $45,000 and $141,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Rock Hill, SC

$80,000

What are the biggest employers of Operations Directors in Rock Hill, SC?

The biggest employers of Operations Directors in Rock Hill, SC are:
  1. Ross Stores
  2. BAYADA Home Health Care
  3. Disclosure, Consent, Acknowledgment and Agreement
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