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  • Operations Supervisor/Leader

    Geico 4.1company rating

    Operations manager job in Tampa, FL

    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Operations Leader / Supervisor to join our management team. This role offers the opportunity to lead and develop associates in our growing Sales organization. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you! Success in this role is built on the foundation of GEICO's core leadership behaviors: Ownership: You take responsibility for outcomes in all scenarios. Adaptability: You navigate dynamic environments with creativity and resilience. Leading People: You empower individuals and teams to achieve their best. Collaboration: You build and strengthen partnerships across organizational lines. Driving Value: You use data-driven insights to align actions with strategic goals. What You'll Do: Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust. Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims. Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations. Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention. Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence. Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience. Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge. What We're Looking For: Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required). Experience successfully managing teams in insurance, financial services, call center, retail or other industries. Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required). Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment. Strong results orientation, with a history of meeting or exceeding performance goals. Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations. Ability to analyze data and metrics to inform decision-making and improve customer outcomes. Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence. Why Join GEICO? Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction. Inclusive Culture: Join a company that values diversity, collaboration, and innovation. Workplace Flexibility: Benefit from a hybrid work model-80% in-office, 20% remote after training-and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year. Professional Growth: Access GEICO's industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills. Additional Perks: Health & Wellness: Comprehensive healthcare and well-being support available on Day 1. 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. Increased Earnings Potential: Pay Transparency: The starting salary for this position is between $72,000 and $96,000 annually Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers. #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $34k-41k yearly est. Auto-Apply 2d ago
  • Executive Operational Planning Manager

    USAA 4.7company rating

    Operations manager job in Tampa, FL

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Executive Operational Planning Manager, you will provide support to the Tampa, Florida office General Manager through the prioritization and coordination of key deliverables and activities that get results. You will assist in the development and implementation of strategic and operational plans in support of the Tampa regional campus, and act as a liaison between the General Manager and business leaders both locally and with key partners across the association. You will also assist in being responsible for resource allocation and budget management, ensuring operations are conducted within financial constraints. Providing moderate communications support to the General Manager for internal and external partners, monthly business meetings, events, and compliance requirements, you will demonstrate the ability to work with and influence executive leaders through relationship building, operational efficiency, and fostering a positive work culture. Furthermore, you will possess the ability to adapt quickly to unforeseen challenges and changes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in USAA's Tampa, FL office located at 17200 Commerce Park Blvd, Tampa, FL 33647. Relocation assistance is not available for this position. What you'll do: Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies. Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results. Evaluates the relevance of messages for intended audience and ensures consistency and accuracy. Provides advice and mentorship and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member. Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied. Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements. Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of project/program management experience supporting senior level executives, corporate event planning and/or handling executive level communications. Ability to build positive relationships and to work with all levels within the organization. Experience developing executive level briefings in support of the Executive Council, CEO and Board of Director deliverables. Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with complicated deadlines. Demonstrated ability to handle confidential information. Ability to interact and collaborate positively with executive leadership and communicate concepts clearly. Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint. What sets you apart: 2+ years in a business operations management, with a consistent track record of successfully leading people, operational functions and implementing strategic initiatives. Proven experience in leading, motivating, and developing teams to achieve organizational objectives, including encouraging a collaborative environment, empowering staff, and effective delegation. Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $93.8k-179.2k yearly Auto-Apply 3d ago
  • Director of Practice Operations

    Southern Orthodontic Partners

    Operations manager job in Riverview, FL

    Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations. What You'll Do: Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions. Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration. Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations. Monitor and improve patient experience, satisfaction, and overall operational performance. Coach, mentor, and develop team leaders to ensure high performance across locations. Use data and metrics to drive decisions and process improvements. Maintain focus on high-impact initiatives while keeping daily operations running smoothly. Who You Are: A strategic and operational leader with strong problem-solving skills. Experienced in practice workflows, scheduling, and optimizing patient experience. Financially savvy, comfortable managing P&L and key operational metrics. Excellent communicator with high EQ, able to influence at all levels. Adaptable, collaborative, and proactive in identifying opportunities for improvement. Passionate about coaching and empowering teams to take ownership and grow professionally. Minimum Requirements: Bachelor's degree in business, Healthcare Administration, or related field preferred, or equivalent work experience 2+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, coaching) 4+ years of relevant work experience Flexible schedule Valid driver's license Preferred Requirements: 2-3 years of experience in the dental industry, preferably orthodontics Familiarity with orthodontic practice management systems
    $60k-108k yearly est. 4d ago
  • Store Manager, Tampa

    Zimmermann

    Operations manager job in Tampa, FL

    This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991. Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal. While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East. Position Purpose An exciting opportunity exists for a Store Manager to join our incredible Hyde Park Tampa team. The Store Manager will lead a team of passionate brand ambassadors whilst embodying the ZIMMERMANN brand: bringing optimism, creativity, and sophistication in everything they do. Inspiring the team by leading by example to create a collaborative and motivating environment that fosters a shared brand vision. Role Responsibilities To consistently provide strong leadership, lead by example and present as a role model for all team members. Maximize sales by striving to be the best at providing excellence in Client Service, Visual Presentation and creating a memorable brand experience. To ensure that all team members achieve a superior standard of excellence in client service, brand knowledge and product knowledge. Promote an enjoyable and collaborative working environment which promotes passion, focus and discipline. Drive the recruitment process in line with Zimmermann's Diversity and inclusion vision. To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude. To identify the succession plan required to develop strong career paths for all team members in collaboration with Line Manager. Providing consistent feedback for the team's development and training and following company guidelines when team member performance does not meet expectations. To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive. Oversee store operations including stockroom management and leading the Stock Coordinators through the stocktake in accordance with Zimmermann policy and procedure. To promote and always uphold the non-negotiable standards of the work health and safety policies and procedures. Effectively managing store rostering including timesheet management and roster creation. About you Proven experience in a similar leadership / management role in luxury retail. Excellent organisation skills and high attention to detail. Passion for the brand and Fashion retail industry Strong communication skills and the ability to build strong, genuine relationships with team members and clientele. Desire for a long-term and fulfilling career journey. Why join our team? Bespoke career development plans and access to strong mentors and industry leaders. Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally. Competitive package, seasonal uniforming and team member discount Be part of a responsible fashion house with a focus in leading in sustainability Compensation Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure. Although the salary range is a genuine estimate of the pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided. At Zimmermann, we are committed to recognizing and rewarding excellence. Our Store Manager bonus structure is designed to incentivize and acknowledge your leadership in driving store-wide performance. You'll have the opportunity to earn a bonus based on the achievement of store goals each month, allowing you to increase your earnings by meeting and exceeding targets. Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
    $35k-55k yearly est. 2d ago
  • Pharmacy Operations Manager

    Walgreens 4.4company rating

    Operations manager job in Lakeland, FL

    Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly
    $22.5-31 hourly 3d ago
  • R-191355 Patient Support Program Operations Supervisor - Tampa, FL (On-Site) Actions

    Amgen 4.8company rating

    Operations manager job in Tampa, FL

    Additional Information All your information will be kept confidential according to EEO guidelines.
    $102k-134k yearly est. 14h ago
  • Director of Operations - Whiskey Joe's

    Specialty Restaurants Corporation 3.5company rating

    Operations manager job in Tampa, FL

    The Whiskey Joe's Team is growing! Whiskey Joe's has shared its unique waterfront dining experience at our various locations in Florida since 1985. We are able to provide a one-of-a-kind beachfront experience with the help of amazing team members like yourself that believe in delivering a 5-star experience to our fellow team members, guests, partners and community. The Whiskey Joe's team is high energy and is a naturally fast-paced environment. From serving our guests vibrant hand-crafted cocktails at the bar to over-the-top appetizers on the beach; to hosting special events for any celebration in our tiki-bar or event pavilion; to ensuring every day that ends in “Y” is a celebration... We assure you there is a never a dull moment at Whiskey Joe's! Top-notch Benefits: Competitive salary Quarterly bonus Benefits including vacation pay, medical, dental and vision insurance Lifestyle Spending Account, this benefit supports you and your family in numerous ways such as through gym memberships, child care, groceries, student loans & more! Company dining package with allotted spending amount each month Variety of Supplemental Benefit Plans for life's unknowns 401k with annual employer match after 12 months (ER match 25% of the first 5% contribution) Employer paid life Insurance throughout the length of employment Paid/Floating holidays for 5 major holidays Education Assistance Program (EdAP) for hospitality related education growth Employee Assistance Program (EAP) to assist with work life balance Management Referral Program with up to a $4,000 payout for qualifying management positions Pay: $110000 - $140000 / year plus bonus Company Overview: Join a dynamic team at Whiskey Joe's, a premier destination for food, drinks, and entertainment in Tampa, FL. As a multi-unit establishment, Whiskey Joe's offers an unparalleled experience with its waterfront locations, delicious cuisine, and vibrant atmosphere. We are seeking a dedicated Director of Operations to lead our team and drive the success of our multiple locations. Position Overview: As the Director of Operations, you will be responsible for overseeing the day-to-day operations of our multi-unit Whiskey Joe's locations in Tampa, FL and surrounding areas. You will play a crucial role in ensuring exceptional guest experiences, maintaining operational excellence, and driving revenue growth across all units. The ideal candidate will have a proven track record in restaurant management, exceptional leadership skills, and a passion for delivering top-notch hospitality. Key Responsibilities: Provide strategic leadership and direction to ensure the financial success of Whiskey Joe's. Oversee the operational performance of each unit, including but not limited to, guest satisfaction, food quality, cleanliness, culture, and financial performance. Develop and implement standard operating procedures (SOPs) to maintain consistency and efficiency across all locations. Recruit, train, and mentor management teams and staff members to uphold Whiskey Joe's standards of excellence. Monitor key performance indicators (KPIs) and financial metrics to identify areas for improvement and implement corrective actions as needed. Foster a positive work environment that promotes teamwork, accountability, and employee engagement. Collaborate with the executive team to develop and execute strategic initiatives aimed at driving revenue growth and expanding the Whiskey Joe's brand. Ensure compliance with all local, state, and federal regulations pertaining to food safety, sanitation, and labor laws. Qualifications: Minimum of 6 years of progressive experience in restaurant management (at least 3 of which were at GM level), with at least 2 years in a multi-unit leadership role overseeing a minimum of 30MM in combined annual revenue. Strong business acumen with the ability to analyze financial statements, budgets, and operational data. Excellent communication, interpersonal, and problem-solving skills. Proven track record of effectively leading and developing high-performing teams. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Knowledge of the Tampa hospitality market and local regulations is a plus. Flexibility to work evenings, weekends, and holidays as needed. Join us at Whiskey Joe's and be part of a team that is passionate about delivering exceptional experiences to our guests. If you are a results-oriented leader with a love for the hospitality industry, we want to hear from you! Disclaimer The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law. Specialty Restaurants Corporation maintains a drug free workplace. All job offers are contingent upon successfully passing pre-employment background check.
    $110k-140k yearly 22d ago
  • Operations Director at COCOS CRUSH BAR

    Cocos Crush Bar

    Operations manager job in Clearwater, FL

    Job Description Cocos Crush Bar in Clearwater Beach, FL is looking for one operations director to join our 30 person strong team with growing locations. We are located on 317 Coronado Drive. Our ideal candidate is a self-starter, ambitious, and reliable. Responsibilities Managing managers to ensure deliverables are produced in a timely and cost effective manner Ensuring standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production; ensuring fixed assets are preserved; initiating recommendations on purchases of new equipment and improvements Developing, monitoring, and reporting on operating costs within functional areas; alerting management of cost and labor over run; recommending and implementing solutions to problems related to same Ensuring deliverables are made according to needs, specifications, and quality standards Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner Managing effectively budget and controls expenses Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies Keeping up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance Performing other work-related duties as assigned Qualifications Bachelor's degree in preferred but not required 10 or more years of industry experience Knowledge of industry, human resources laws and regulations, and employee relations skills Must be proficient on Microsoft Word, basic computer skills and understand of POS systems Ability to complete work in a timely, accurate, and thorough manner and to be conscientious about projects Effective verbal and written communication skills with superiors, colleagues, and individuals inside and outside the Company Ability to exhibit a professional manner in dealing with others and works to maintain constructive working relationships We are looking forward to hearing from you.
    $60k-109k yearly est. 1d ago
  • Operations Director - Sprowls Horizon Sports Park

    Sports Facilities Company

    Operations manager job in Pinellas Park, FL

    Sports Facilities Management, LLC DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: FULL-TIME (EXEMPT) ABOUT THE COMPANY: Sprowls Horizon Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Pinellas Park, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Sprowls Horizon Sports Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Director will be responsible for the overall management of events. This position provides direction, training and development opportunities to front-line managers and part-time staff during events. The Director will work closely with outside event owners, other leaders and the Finance Manager in order to successfully accomplish these responsibilities. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: * Oversees front-line managers/supervisors to ensure compliance with SFM Policies and additional applicable laws * Participates in planning/strategic meetings * Oversees effective communications with event owners pre and post event * Oversees the administration and high level of detail required in the organization of events * Assists with labor law compliance and adherence * To be on-site at events and take responsibility for the various aspects of managing personnel and production * Assist General Manage in negotiating and produces contracts for relevant vendors building a good working relationship * Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams * Closes liaison and communication with other departments within the events team including marketing and sales * Ensures all health & safety, quality control, expense management, security, procedures, and, facility maintenance * Oversees proper cash handling procedures * Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics * Ensures events comply with safety regulations * Assist General Manager in hiring, training, and support of all operations personnel (staff, interns, volunteers) * Creates and monitors operations team schedule * Assist the General Manager in developing and managing budgets and exercises control in expense management and facility maintenance * Analyze event performance and prepare metrics presentation * Promotes company culture and expectations to staff * Ensures staff is adequately prepared for the event * Works with General Manager and Finance Manager to develop KPI reports * Contributes to Facility Business Plan and execution * Gives operational approval for event set-up * Oversees proper reporting of inventory * Serves as MOD on nights and weekends * All additional tasks assigned by management MINIMUM QUALIFICATIONS: * Bachelor's degree in management, sports management, business or related field with 5-7 years experience in a leadership role in operational management and/or event management * Food service and food service management experience preferred * Must have excellent interpersonal, project management and problem-solving skills * Must be a team player * Must have excellent verbal and written communication skills * Must have excellent computer skills, including Word, Excel, PowerPoint, etc. * Must be able to work flexible schedules including weekends, nights, and holidays * Must be willing to obtain CPR certifications * Well organized, efficient, flexible, and able to meet deadlines * Able to cope with many tasks at once and work to tight schedules WORKING CONDITIONS AND PHYSICAL DEMANDS: * Must be able to lift 50 pounds waist high * May be required to sit or stand for extended periods of time in various conditions * Limited travel may be required * Weekends, nights and holidays required
    $60k-108k yearly est. 11d ago
  • Director, People Operations

    Ballavive

    Operations manager job in Tampa, FL

    Job Description Our Client is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We will transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences. PURPOSE AND SCOPE: The Director, People Operations leads all aspects of HR operations for a growing, PE-backed organization undergoing transformation and global expansion. This role is both strategic and hands-onensuring compliance, workforce continuity, and data integrity while partnering with leadership to align people programs with financial and operational goals. The Director serves as the primary liaison to the companys PEO (Insperity), manages risk and governance, supports company culture, and prepares the organization for potential transaction and diligence activities. This individual will be both the architect and hands-on leader of a lean, compliant, and scalable People Operations function. PRINCIPAL RESPONSIBILITIES AND DUTIES Strategic & Governance Lead HR governance, compliance, and risk mitigation across U.S. operations. Partner with the CFO and PE operating team to deliver accurate workforce data, KPIs, and diligence materials. Ensure HR practices and documentation meet regulatory standards and transaction readiness requirements. Drive culture initiatives that retain key talent and sustain an engaged, high-performing workforce. Serve as the HR point of contact for investors, auditors, and legal counsel during diligence or restructuring. Operational Leadership Manage all core HR processes, including onboarding, offboarding, payroll changes, data accuracy, and reporting, by leveraging Insperitys systems and support teams. Oversee compensation, benefits, and retention programs to ensure alignment with financial objectives and competitive positioning. Administer employee relations issues and investigations with judgment and confidentiality. Maintain accurate, audit-ready employee files and HR records. PEO Relationship Management Act as the primary liaison to Insperitys HRBP, payroll, and benefits teams. Ensure full utilization of Insperitys compliance, benefits, and risk management resources. Coordinate service delivery, audits, and issue escalation between Insperity and internal leadership. Employee Relations & Compliance Provide guidance on performance management, disciplinary actions, and separations. Lead workforce planning and organizational transitions to align talent, cost structure, and business strategy for sustainable and scalable growth. Partner with legal and Insperity to maintain compliance with multi-state employment laws. Conduct quarterly compliance and policy reviews. Reporting & Analytics Develop and maintain workforce metrics and dashboards (headcount, turnover, cost per FTE, retention, etc.). Provide regular HR reporting to the CEO, Executive Leadership Team, and PE firm to support operational and valuation reviews. Ensure accurate and timely data flow between HR and Finance for budgeting and forecasting. Culture & Communication Support leadership in maintaining transparent, consistent internal communication to enable organizational growth and scaling. Reinforce company values and equip managers to lead effectively through growth and change. Lead recognition and engagement efforts to preserve stability and morale. EDUCATION, EXPERIENCE AND REQUIRED SKILLS: Bachelors degree in Human Resources, Business, or related field; advanced degree or HR certification (PHR/SPHR/SHRM-CP/SCP) preferred. 8+ years of progressive HR experience, including at least 3+ years in a generalist or business partner role with direct employee relations ownership. Experience working in a PE-backed, SaaS, or healthcare-related environment strongly preferred. Demonstrated success leading HR operations through organizational growth, transformation, or M&A. Hands-on experience managing PEO relationships (Insperity preferred). Proven ability to handle confidential information, complex employee issues, and competing priorities independently. Excellent analytical, communication, and problem-solving skills. Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: Remote
    $60k-108k yearly est. 4d ago
  • Director of Operations | Full Time | DoubleTree Tampa Rocky Point Waterfront | Tampa, FL

    OCI Hospitality

    Operations manager job in Tampa, FL

    Job Description Welcome to DoubleTree Tampa Rocky Point Waterfront! We're thrilled that you're considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a popular on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests! Position Summary The Director of Operations is a key member of the Executive Committee and is responsible for ensuring exceptional guest satisfaction across all areas of the hotel. This role provides direct oversight of the Front Desk, Housekeeping, Shuttle, and Night Audit teams, while working closely with all other departments to deliver a seamless and memorable guest experience. The Director of Operations drives operational excellence, fosters strong interdepartmental collaboration, and ensures that every guest feels welcomed, cared for, and valued in accordance with Hilton brand standards. The ideal candidate brings a proven track record of enhancing service delivery through cross-functional partnership. Candidates should be prepared to demonstrate-using specific, quantifiable examples-how they have identified and resolved operational friction points, improved service consistency, and elevated guest satisfaction even during periods of peak occupancy, lean staffing, or unexpected challenges. Essential Duties and Responsibilities Leadership & Cross-Departmental Collaboration Provide daily operational leadership while serving as the primary liaison among all hotel departments. Serve as a visible, engaged leader across all shifts, including regular MOD responsibilities, consistently modeling collaborative problem-solving. Build strong, proactive partnerships with all department leaders to anticipate and eliminate guest service obstacles (e.g., coordinating breakfast demand with shuttle timing, aligning Housekeeping priorities with event schedules, and coordinating maintenance activities around VIP arrivals). During the interview process, candidates will be asked to present at least three detailed examples ("case studies") demonstrating how they successfully united multiple departments to resolve a recurring guest-impacting challenge, including measurable outcomes (e.g., "Reduced check-in wait times by 42% during high-volume convention periods through a jointly designed Front Desk-Engineering communication protocol").
    $60k-108k yearly est. 8d ago
  • Director of Revenue Operations

    Loop Ai

    Operations manager job in Tampa, FL

    Job DescriptionCompany Overview:Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant's revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback. Job Summary: We are seeking a strategic and hands-on Director of Revenue Operations to align and streamline our sales, marketing, and customer success functions. This leader will own our revenue technology stack, drive data-driven decision-making, and implement scalable processes that accelerate revenue growth and maximize profitability. You will serve as a key partner to executive leadership and go-to-market (GTM) teams, translating high-level business objectives into operational strategies and execution plans. Key Responsibilities: Strategic Leadership: Develop and execute the comprehensive RevOps strategy, ensuring alignment across all revenue-generating departments. Process Optimization:Design, implement, and continuously improve end-to-end revenue processes, including lead management, pipeline management, forecasting, and account handoffs. Systems and Technology Management: Own, evaluate, and optimize the GTM technology stack (e.g., CRM, marketing automation, sales enablement), ensuring seamless integration and data flow. Data, Analytics, and Forecasting: Define and track key performance indicators (KPIs), build comprehensive reporting and dashboards, and deliver actionable insights to drive strategic decisions. Lead the revenue forecasting and planning processes to ensure accuracy. Cross-Functional Collaboration: Partner with senior leaders across Sales, Marketing, Customer Success, and Finance to ensure operational alignment and facilitate effective communication. Sales Enablement: Support the creation and maintenance of sales enablement resources, playbooks, and training programs to increase GTM team productivity. Change Management: Drive adoption of new processes and tools through effective communication, training, and stakeholder management. Qualifications: 5+ years of progressive experience in revenue operations, sales operations, or a similar strategic operational role, with at least 2+ years in a leadership capacity. Proven track record of success in a B2B SaaS environment, with experience scaling operations during periods of high growth. Advanced proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms (e.g., Marketo), and BI tools (e.g., Tableau, Looker). Exceptional analytical, problem-solving, and strategic thinking skills, with the ability to translate complex data into clear recommendations. Excellent leadership, communication, and interpersonal skills, capable of influencing stakeholders at all levels. What You will Get: A team of hardworking tenured Account Executives and SDRs, with demonstrated performance. Massive tech budget. Mentorship from C level revenue leadership. Must haves: Extremely analytical and has a deep focus on building and executing on systems. Ability to build world class systems and processes from the ground up. Processes for weekly reviews, increasing sales team efficiency, sales enablement, and data analysis for the purpose of improving workflows and performance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $60k-108k yearly est. 30d ago
  • Full Time Director of Operations in Tampa, FL (Experience in working with AMC preferable)

    Lenders Allies

    Operations manager job in Tampa, FL

    Lenders Allies LLC is one of the fastest growing Nationwide Appraisal management company. In line of our aggressive expansion strategy, we have decided to open a new facility in Tampa Florida. We are committed to build our company and determined to be one of the largest independent real estate valuation company. We pride ourselves with cutting edge technology, highest level of customer service, quality and vendor relations We invite goal driven and result oriented candidates to join our team and become a part of our success story. Pl visit ******************** for more information. Job Description Core Responsibilities: Resolving high level technical escalation from clients and vendors. Maintaining service levels Budget planning and strategizing for the organizations future profitability. Ensure a smooth day to day functioning of an appraisal management company. Constant training and development of the vendor department and the review department to ensure compliance as per recent regulations. Representing the organization at major events and conferences. Qualifications Candidate must be an active certified appraiser in the state of Florida Overall experience of at least 15+ years Should have worked for AMC for 5 to 10 yrs. in lead position Knowledge of AMC regulation and compliance is a must General knowledge of big banks vetting criteria to qualify an AMC Additional Information We are looking for a “Director of Operations” with a clear vision and a strong proven leadership record. Full time position Location: Tampa, FL If you are interested in above position offered, please respond by attaching your resume. If you have any questions for us please post the same in your reply. Thanks, HR Team, Lenders Allies, LLC ********************
    $60k-108k yearly est. 14h ago
  • Director of Revenue Operations

    Greenbrook Medical 4.2company rating

    Operations manager job in Tampa, FL

    Job Description This role will have a start date at the end of March 2026. About Us At Greenbrook Medical, we believe seniors deserve more from the healthcare system-more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we'd want for our own parents. Founded by two brothers inspired by their father's pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they're never alone in a complex system. Our business model is designed around patient outcomes, not volume-so we only succeed when our patients thrive. With roots in Tampa Bay and a partnership with Tampa General Hospital, we're growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients. About the Role The Director of Revenue Operations will be responsible for strengthening and scaling the engine that drives Greenbrook's financial performance across Medicare Risk Adjustment, HEDIS, billing, and medical records. We already have a successful model in place-your mandate is to take what works, make it consistent across markets, and build the next level of infrastructure (systems, processes, analytics, and talent) that will support scalable, repeatable revenue excellence as we grow. You'll design strategy, build dashboards and KPIs, operationalize best practices, and lead a high-performing team that ensures every patient interaction is translated into accurate and timely revenue. Reporting directly to the Chief Medical Officer, you'll collaborate closely with Clinical Ops, Finance, Technology, and Market Leadership to make sure our revenue programs stay ahead of our growth. This role is perfect for someone who thrives in high-accountability environments, understands the levers of full-risk Medicare Advantage, and loves to architect systems that turn great operations into great outcomes. If you want to help take an already working model and scale it with excellence, this is the role for you. Location: Remote, must be located in FL, VA, NY, MO or TX to be eligible for this role. Key Responsibilities Strategy & Program Design Own revenue strategy across MRA, HEDIS, Billing, and Medical Records Identify system-level levers to optimize RAF, quality scores, and revenue integrity Standardize best practices across all markets and clinics Reporting & Analytics Build and iterate on dashboards, KPIs, and scorecards for each revenue domain Monitor real-time performance, spot trends, and drive data-backed decisions Partner with Finance and Data teams to ensure revenue projections and accruals are accurate Process Design & Optimization Create scalable workflows for MRA coding, clinical documentation, billing, and HEDIS capture Implement tools, automations, and audits to improve accuracy and timeliness Reduce variation between physician panels through standard operating procedures Team Leadership & Performance Management Lead and develop teams across MRA coding, billing, medical records, and HEDIS Hire and onboard talent; coach and performance-manage effectively Set incentive plans aligned to KPIs and operational outcomes Cross-Functional Collaboration Partner with Clinical Ops to drive HCC capture and HEDIS performance Work with Providers and Market Leaders to align priorities Collaborate with Tech/Data on tools, workflow, and EMR performance Accountabilities RAF accuracy and completeness (e.g., year-over-year Delta RAF lift, validated HCC capture rate) HEDIS performance (e.g., gap closure %, measure compliance, overall Stars score) Billing accuracy & timeliness (e.g., clean claim rate, days in A/R, denial rate) Medical records integrity (e.g., chart completeness %, retrieval success rate) Team performance (e.g., productivity per coder, quality audit scores, hiring velocity) Revenue realization (e.g., captured vs. expected revenue, leakage reduction, audit recovery wins) Process consistency across markets (e.g., SOP adoption, variability reduction, error rates) About You Experience: 5+ years in full-risk Medicare Advantage provider or payer-side revenue program leadership At least 2 years of hands-on experience as an MRA coder Prior experience overseeing or partnering closely with medical billing teams Demonstrated success designing dashboards, KPIs, and scalable revenue workflows Certification: Required: CPC (Certified Professional Coder), CRC (Certified Risk Coder) Preferred: Advanced degree (MBA, MPH, MHA, etc.) Skills: Deep understanding of MRA, HEDIS, billing operations, and quality-linked revenue Ability to build and lead high-performing teams across multiple domains and manage effectively through layers (i.e. direct and indirect reports) Strong process-design and systems-thinking mindset Proven ability to translate data into operational action Strong communication and interpersonal skills Collaborative mindset with a willingness to learn and grow High attention to detail and commitment to excellence English required, Spanish a plus Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork. Why You Should be Excited Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care. Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors. Growth: We're building more than a company - we're building careers. As we grow, we're creating meaningful opportunities for you to expand your skills, take on new challenges, and shape your path forward. Compensation & Benefits: Competitive base salary and performance-based bonus, paid time off, health, dental and vision benefits, and 401K with a company match. Our Selection Process Our selection process typically includes an online application, initial interview, functional and values interviews, a case study, and a reference check. Equal Employment Opportunity and Commitment to Diversity At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at ********************************.
    $59k-106k yearly est. 26d ago
  • Compliance and Ops Risk Test Lead - Vice President

    Jpmorgan Chase Bank, N.A 4.8company rating

    Operations manager job in Tampa, FL

    Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Vice President on the Specialized Testing Team within the Compliance, Conduct and Operational Risk (CCOR) organization, you will be responsible for the execution of related testing activities, ensuring proper risk mitigation is in place for market abuse, market manipulation, insider trading, or financial crimes related activities You will partner closely with CCOR Officers and business stakeholders globally to ensure activities are completed in a timely and thorough manner. Additionally, you will report into the North America CCOR Specialized Testing Manager. CCOR Testing is a risk-based, point-in-time evaluation of the design adequacy and execution effectiveness of controls and the output of business processes. Leveraging both manual and automated testing methods, you will complete activities that represent an independent assessment of the first line of defense's compliance with laws and regulations, as well as internal policies, standards, and procedures. Job Responsibilities Research, plan, and lead detailed reviews, in accordance with the CCOR Testing Program and within required testing timeframes; Prepare clear, concise, and organized work papers to document and support work performed, and conclusions reached; Acquire and analyze data from multiple sources and systems to reach and support conclusions; Identify potential, or actual weaknesses, in controls, processes, and procedures; Write test reports that effectively communicate testing objectives, processes, methodologies, and results to senior management, business control managers, and other relevant functions; Communicate status of ongoing reviews to relevant Business, CCOR Officers, and Technology partners while conducting detailed evaluations of i) internal controls, ii) policies, iii) procedures, and iv) processes that mitigate risks and reasonably ensure adherence to applicable regulations, legal obligations, and business requirements; Validate previously identified issues to confirm they were effectively remediated. Partner with Testing teams in in other regions to ensure global testing consistency and promote adherence to testing standards and requirements; Document information relating to testing reviews completed, issues identified, outstanding action plans and progress against plan; Produce clear, well thought through reporting/presentation decks for internal CCOR stakeholders and, Participate in special projects to enhance CCOR Testing processes and practices. Required qualifications, capabilities and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Understanding of control frameworks plus risk assessment analysis. Bachelor's degree required. Experienced business writer with proven ability to provide clear and concise descriptions of work performed and conclusions reached. Detail-oriented, robust analytical, investigative and problem-solving skills. Flexible to changing business priorities and ability to multitask in a constantly changing environment. Ability to work both independently and collaboratively within a team environment. Ability to manage multiple assignments simultaneously with minimal supervision. Strong interpersonal, communication, and organizational skills. Ability to interact with all levels of personnel within the corporate framework. Preferred qualifications, capabilities, and skills 3+ years of experience in a Trade Surveillance or Global Financial Crimes Compliance testing role. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
    $107k-141k yearly est. 3d ago
  • Regional Director of Operations- North Florida

    Thrive Pet Healthcare

    Operations manager job in Largo, FL

    at Thrive Pet Healthcare *Ideal candidate will live in or be willing to relocate to Tampa, FL * The Director of Regional Operations- North Florida will support one or more geographic markets (“ecosystem”) of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty. Reporting to the VP of Operations, the Director of Regional Operations- North Florida also will work with the group's integration manager(s) to on-board new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role of Director or Regional Operations- North Florida requires frequent and consistent visits to hospital sites - managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s). The job responsibilities of the Director or Regional Operations- North Florida can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below: People, Team, and Hospital Culture: Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture. Mentor, coach, and establish expectations with the ecosystem's hospital leadership teams (including recommendations for staff training and development). Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects). Execute team-focused hospital visits that allow staff members to share feedback and concerns. Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives. Experience Management (Client Experience, Marketing & Client Relations): The Client and Patient Experience Engage with hospital teams to gain a strong knowledge of the local market. Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands. Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem. The Hospital Experience Create a positive experience throughout all client and patient touchpoints throughout the ecosystem. Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem. Fiscal Management: Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem. Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans. Support Thrive Pet Healthcare to drive financial health and sustainability. Operational Excellence: Develop, support, and maintain the ecosystem and hospital strategic planning efforts. Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff. Develop proficiency in hospitals' electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization. Ensure hospitals' compliance with all (support office, local, and federal) policies, procedures, and regulations. Desired Competencies: Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital. Approachable and available to hospital leadership teams and regional support teams. Ability to hold team members accountable to commitments, tasks, and responsibilities. Create a clear meeting cadence with hospital teams and able to navigate complex situations. Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem. Must maintain a growth mindset and translate vision and strategic thinking into measurable action. Proactive, not reactive, and able to assess trends with a solution-oriented mindset. Well-developed interpersonal skills, skilled and open communicator. Passion for pets and their health and well-being. Frequent travel required to be in hospitals on a determined (with VP) cadence. Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s). Primary face/representative of Thrive Pet Healthcare and a key influencer of the hospital in the spirit the Thrive Pet Healthcare's mission, vision, and values. Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget. Education and Experience: DVM or bachelor's degree in business, operations management (or equivalent) 3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care is preferred. Veterinary GP and Emergency and Multi- Specialty background is a preferred Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required) Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
    $75k-125k yearly est. Auto-Apply 53d ago
  • Director of Operations

    WGA Legacy Property Management

    Operations manager job in Brandon, FL

    Job description Oversee the daily operations of a group of A-B Class of properties. Develops the financial and business strategies relating to organizational property ownership. Oversee other property functions, such as maintenance, asset management, supervises accounting, human resources, or marketing. Provides input to strategic decisions that affect the functional area of responsibility. Responsible for input into developing the budget and reviewing financials. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. This position is responsible for overseeing and supporting up to 10 Property Managers. The Director of Operations supports staff in ensuring properties within their assigned portfolio are financially sound and well maintained. The Director of Operations is responsible for managing property managers who supervise property staff. He / She is responsible for the overall direction, coordination, and evaluation of the staff within the portfolio. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. The Director of Operations reports to the Asset Manager of the Company but is also functionally accountable to the CEO and Director of Compliance to ensure procedures and operations at the company and property are optimized and carried out consistent basis. Responsibilities will include but are not limited to: Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists Property Managers with site-level employees. Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Oversee the resolution of resident relation issues. In direct charge of recruiting for all operational positions Inspects the properties to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodic inspection of vacant apartments for market-ready condition. Assists in or develops corrective programs to ensure the physical and fiscal well-being of the apartment communities. Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same. Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts with vendors and makes recommendations. Prepares and conducts monthly portfolio meetings to include all property personnel. Establish ongoing working relationships with lenders and regulatory agency personnel. Assists in the development and implementation of property management training programs. Responsible for reviewing, implementing and optimizing marketing plan for each property Analise existing company procedures and come back with suggestions Establish SOP and company procedures roll out and training Hold team accountable Responsible for establishing an operational plan to meet proforma performance for each asset under her/his supervision and review it each quarter to make adjustment to meet or exceed targets for each property. Skills & Qualifications: As a minimum of 5 years of supervisory experience with multiple properties. Working knowledge of applicable local and federal housing laws. Knowledge of property maintenance, property marketing, and financial aspects of property management. Knowledge of employment laws relate to equal opportunity, hiring, training, promotion, evaluation and termination. Strong supervisory, personnel management and organizational skills. Ability to delegate and communicate property management policies and procedures. Computer literate. Proficiency in Word, PowerPoint and Excel. Must have experience with Resman-property management software. CAM HAA Certification required and CAPS HAA preferred Excellent communication (verbal and written), problem solving, decision-making, interpersonal and time management skills. Ability to work under pressure, successfully meet deadlines and multitask. Must travel to all company locations to carry out duties and responsibilities associated with the management of property portfolio. Ability to handle shifting and multiple priorities in a fast paced, growth environment. Commitment to the companies' goals and philosophy. Must be able to work and be comfortable working in an environment where she/he will have direct interaction with the ownership of the assets. Must be willing to fill and provide coverage in different roles as required from substitute for property managers if required and to fill the duties of the Asset Manager or CEO of the company for short periods of time. Must be able to work outside of her/ his comfort level to provide recommendations to processes or areas that need to be improved in the overall organization. As the Director of Operations for a small company he or she will be expected to multitask in different roles and provide timely input to affect operations and company culture. Ability to maintain asset performance of portfolio during the reposition and heavy rehabs All done! Your application has been successfully submitted! Other jobs
    $60k-108k yearly est. 60d+ ago
  • Associate Center Operations Director - Manatee County /Pinellas County - Various Locations

    Chenmed

    Operations manager job in Largo, FL

    We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.Job Description ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency. Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Spoken and written fluency in English This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required PAY RANGE: $81,202 - $116,002 Salary EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite
    $81.2k-116k yearly Auto-Apply 60d+ ago
  • Pharmacy Operations Regional Manager

    Tampa Family Health Centers 4.1company rating

    Operations manager job in Tampa, FL

    At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Pharmacy Operations Regional Manager to oversee and optimize pharmacy operations across multiple locations. This role ensures the smooth execution of daily operations, promotes strategies for effective and timely patient care, and provides leadership in supply chain management, pharmacy systems, patient support, and billing practices. The manager will foster collaboration, drive performance improvement, and uphold compliance with all regulatory standards. Essential Responsibilities Contribute to strategic and financial planning for pharmacy operations Develop and support a vision for building dedicated teams and patient relationships Establish performance and quality improvement criteria; conduct routine evaluations of pharmacy performance Develop and implement onboarding and ongoing training programs Provide coaching and guidance to team members to enhance patient experiences Foster a collaborative work environment that promotes teamwork and communication Evaluate and optimize workflows for efficiency and consistency Implement strategies to improve patient experience, medication adherence, and pharmacy goals Ensure compliance with HIPAA, TFHC policies, and state/federal regulations Manage PTO, timecards, attendance, and staffing for Pharmacy Managers Collect, analyze, and disseminate performance data to drive accountability Recommend improvements to information systems and technology for performance tracking Manage patient complaints effectively and implement preventive solutions Maintain clean, organized work environments and adherence to company policies Support TFHC's Mission, Vision, and Values in all aspects of pharmacy operations Qualifications PharmD degree required; Florida Pharmacist license in good standing Current BLS certification MBA, MHA, MPH, or residency in Pharmacy Administration preferred (or equivalent experience) 340B program experience required; certification preferred 5-8 years of healthcare pharmacy leadership experience or ambulatory/pharmacy administration residency Skills & Abilities Experience managing multiple pharmacies; FQHC or hospital experience preferred Strong knowledge of pharmaceutical terminology and calculations Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to navigate and enter data into electronic health records Strong communication, leadership, and problem-solving skills Ability to work effectively with diverse social, economic, and ethnic populations Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth: Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Company-paid Malpractice Insurance with Tail Coverage CME Days and professional development support Base salary plus productivity incentives Student Loan Repayment options through NHSC Why Tampa? Ranked among the Top 5 Best Places to Live in Florida, Tampa offers year-round sunshine, world-class beaches, and a vibrant cultural scene. With three professional sports teams, diverse dining, and endless family-friendly activities, Tampa is the perfect place to live, work, and thrive. Join Us If you're ready to embark on a career journey that's more than just a job, apply today and become part of a team that's redefining healthcare in Tampa Bay.
    $77k-97k yearly est. Auto-Apply 60d+ ago
  • Regional Director of Operations- North Florida

    Thrive Pet Healthcare

    Operations manager job in Largo, FL

    * Ideal candidate will live in or be willing to relocate to Tampa, FL* The Director of Regional Operations- North Florida will support one or more geographic markets ("ecosystem") of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty. Reporting to the VP of Operations, the Director of Regional Operations- North Florida also will work with the group's integration manager(s) to on-board new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role of Director or Regional Operations- North Florida requires frequent and consistent visits to hospital sites - managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s). The job responsibilities of the Director or Regional Operations- North Florida can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below: People, Team, and Hospital Culture: * Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture. * Mentor, coach, and establish expectations with the ecosystem's hospital leadership teams (including recommendations for staff training and development). * Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects). * Execute team-focused hospital visits that allow staff members to share feedback and concerns. * Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives. Experience Management (Client Experience, Marketing & Client Relations): The Client and Patient Experience * Engage with hospital teams to gain a strong knowledge of the local market. * Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands. * Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem. The Hospital Experience * Create a positive experience throughout all client and patient touchpoints throughout the ecosystem. * Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem. Fiscal Management: * Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem. * Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans. * Support Thrive Pet Healthcare to drive financial health and sustainability. Operational Excellence: * Develop, support, and maintain the ecosystem and hospital strategic planning efforts. * Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff. * Develop proficiency in hospitals' electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization. * Ensure hospitals' compliance with all (support office, local, and federal) policies, procedures, and regulations. Desired Competencies: * Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital. * Approachable and available to hospital leadership teams and regional support teams. * Ability to hold team members accountable to commitments, tasks, and responsibilities. * Create a clear meeting cadence with hospital teams and able to navigate complex situations. * Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem. * Must maintain a growth mindset and translate vision and strategic thinking into measurable action. * Proactive, not reactive, and able to assess trends with a solution-oriented mindset. * Well-developed interpersonal skills, skilled and open communicator. * Passion for pets and their health and well-being. * Frequent travel required to be in hospitals on a determined (with VP) cadence. * Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s). * Primary face/representative of Thrive Pet Healthcare and a key influencer of the hospital in the spirit the Thrive Pet Healthcare's mission, vision, and values. * Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget. Education and Experience: * DVM or bachelor's degree in business, operations management (or equivalent) * 3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care is preferred. * Veterinary GP and Emergency and Multi- Specialty background is a preferred * Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required) Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
    $75k-125k yearly est. Auto-Apply 6d ago

Learn more about operations manager jobs

How much does an operations manager earn in Bayonet Point, FL?

The average operations manager in Bayonet Point, FL earns between $31,000 and $90,000 annually. This compares to the national average operations manager range of $47,000 to $123,000.

Average operations manager salary in Bayonet Point, FL

$53,000
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