Operations manager jobs in Chesterfield, MO

Are you a driven sales leader with experience in building materials, wholesale distribution, industrial supply, furniture sales, or other hands-on retail environments? Are you looking to improve lives and provide a vital service to our country? If so, Richards Building Supply wants you to lead our Maryland Heights, MO branch as our next Branch Manager! Why Join Us? At Richards Building Supply, we don't just sell building materials-we build relationships. As a Branch Manager, you'll have the autonomy to run your branch like your own business. From driving sales and mentoring your team to ensuring operational excellence, you'll be at the forefront of a fast-paced, results-oriented environment. What You'll Do: Grow Sales & Market Share - Develop and implement sales strategies to expand our customer base, collaborating with your Team contributing to increased sales and profitability. Lead & Develop Your Team - Hire, train, and mentor a high performing team that drives significant business growth while delivering exceptional customer service. Run Efficient Operations - Oversee inventory, cost control, budgeting, and compliance to ensure smooth branch performance. Engage with Customers - Build strong relationships with contractors and business owners offering programs designed to grow their business in all market conditions. Stay Competitive - Monitor industry trends, competitors, and market conditions to keep the branch ahead of the curve while staying connected with your customers on what is needed to keep them relevant in the market. Foster a Culture of Success - Maintain a professional, customer-focused environment aligned with our core values Other Essential Functions: A proven sales leader with experience in building materials, wholesale distribution, industrial supply, furniture sales, construction supply, or similar industries. A strong communicator who can connect with customers in a direct, practical way. A team builder with experience hiring, training, and developing employees. An operations-minded leader who understands cost control, inventory management, and compliance. Must be comfortable using business management software and Microsoft Office. A valid driver's license is required Experience: Bachelor's degree in business or related field OR equivalent experience. Experience in a B2B or contractor-facing environment is a big plus. Benefits: Competitive salary & performance-based bonus Benefits include sign-on bonus, medical, dental, 401k with company match, car allowance, gas card and other incentives. Relocation assistance available A strong company culture with family values and long-term career growth. Opportunity to directly impact our company's strategic direction through innovative decision-making. Collaborative environment where you can contribute your expertise and make a difference. An opportunity to make a real impact-lead, grow, and succeed with a company that values your expertise. Ready to take the next step? Apply today and let's build something great together! Engage with our Virtual Recruiting Assistant Christine here: Or Text: RBS to : (773) ###-#### Ref #ZR Maryland Heights Richards Building Supply is a wholesale building material distributor serving 15 states with over 65 locations! As a family owned, operated and focused company, Richards Building Supply has spent nearly 50 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more! Learn more about us here : Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today. It's more than a job, it is your Career! Submit your resume today to join our exciting and growing family. Richards Building Supply is a wholesale building material distributor serving 12 states with over 60 locations! As a family owned, operated and focused company, Richards Building Supply has spent the last 40 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more! Learn more about us here: Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today. It's more than a job, it is your Career! Submit your resume today to join our exciting and growing family.

Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations. What You'll Do: Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions. Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration. Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations. Monitor and improve patient experience, satisfaction, and overall operational performance. Coach, mentor, and develop team leaders to ensure high performance across locations. Use data and metrics to drive decisions and process improvements. Maintain focus on high-impact initiatives while keeping daily operations running smoothly. Who You Are: A strategic and operational leader with strong problem-solving skills. Experienced in practice workflows, scheduling, and optimizing patient experience. Financially savvy, comfortable managing P&L and key operational metrics. Excellent communicator with high EQ, able to influence at all levels. Adaptable, collaborative, and proactive in identifying opportunities for improvement. Passionate about coaching and empowering teams to take ownership and grow professionally. Minimum Requirements: Bachelor's degree in business, Healthcare Administration, or related field preferred, or equivalent work experience 2+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, coaching) 4+ years of relevant work experience Flexible schedule Valid driver's license Preferred Requirements: 2-3 years of experience in the dental industry, preferably orthodontics Familiarity with orthodontic practice management systems

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

Here is a great opportunity in the St. Louis region. This role will give you the opportunity to manage and operate a large hub fertilizer plant without the sales and direct farmer contact. The location will give you excellent access to the St. Louis metro. You will have close proximity to cultural, family, food, and sports functions, plus excellent fishing, hunting and water sports. The plant employs twenty full-time and ten part-time individuals. Demographics are primarily thirty somethings who come from the region. The facility is one of the largest in southern Illinois. It is full service with nearly $8.0M in chemistry with five liquid sprayers and two dry. Nearly, 200k acres for liquid and dry fertilizer. There is also NH3 and seed. All seed treatments are applied here. The focus for the plant is chemistry and application. This is a high intensity plant with all of the bells and whistles. Facilities and equipment are new and current. The mixing system is Murray. You are also responsible for the maintenance shop and offices. This role is heavily focused on leadership and management of your team. You will take care of hiring, onboarding, coaching, evaluating, and keeping your team focused and on track. Your team is experienced. Allow them to make decisions. They work together to accomplish the daily tasks and full-fill the needs of the customer. A key focus will be keeping your bench stocked and replacing people as they retire. Daily, you will oversee inventory and ordering of product. Dispatch and scheduling of people and equipment. You will work with other staff to share resources as needed. The company will provide you the resources to be successful. You will have access to continued learning and training. As an employee, you will receive health benefits and access to retirement and pension plans coupled to compensation based upon your experience and bonus based upon the profitability. You can expect to earn $100k to $120k.

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

As an Assistant Manager you will be in a full-time position that offers benefits including; 90 Day Performance-Based Increase Referral Bonus Medical, Dental and Vision Insurance 401K Tuition Reimbursement Program The Assistant Store Manager is a leadership role that supports the Store Manager in all store operations and ensures a safe and customer-focused environment at all times. You will be responsible for all Store Manager duties while the Store Manager is not present. You will also assist customers in the purchase of products, develop customer connections, and maintain a positive attitude with all. Qualifications Include: 2-4 years of experience as a Supervisor, or Team Lead at a retail store. Must be at least 18 years of age (unless otherwise indicated by the hiring manager due to local regulations.) High School diploma or GED preferred. Must be able to provide proof of authorization to work in the United States if hired. Ability to communicate effectively in English, both verbally and written is required. Strong capability to understand and follow oral and written instructions. Be physically able to lift, push, pull a minimum of 20 lbs. Be able to work irregular shifts, including weekends, overnight shifts, and holidays. Significant amount of work is performed indoors, but there are times when extended periods of work may be performed outside. Ability to stand and/or walk for at least 8 hours. Ability to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's. Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.Job Responsibilities: Customer: • Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. • Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem. • Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations. • Effectively manage customer wait time. Keep current on products, services and promotions. Owner: • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time. • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits. Education and Work Experience: High School Diploma/GED (Required) - 1 year customer service and/or sales experience, retail environment preferred Knowledge, Skills and Abilities: Communication (Required) Leadership (Required) Store Operations (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentives Base Pay Range: $43,200 - $72,000The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here. At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles working in their hometown, remotely or literally, anywhere in the world. Were on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes large and small, national and global our business model emphasizes the importance of human connections. Join IMPACT Group and youll be helping others move their careers forward! Candidates must reside in the St. Louis metro area. The position is hybrid and will occasionally come in to our Chesterfield, MO office. This is a full-time, exempt position with benefits. Job Summary: The Vice President of Coaching Service Delivery and Operations is a key member of IMPACT Groups executive team and a strategic leader responsible for the profitable, scalable, and high-quality delivery of our coaching solutions across relocation, outplacement, and leadership development. This executive oversees coaching performance, delivery operations, and the teams supporting research, résumé development, quality assurance, content, and department specific training. This leader brings strong business acumen, deep analytical capability and advanced metrics driven decision making skills. With mastery of financial analysis and margin optimization, he/she ensures IMPACT Groups service delivery remains both exceptional and profitable. He/she anticipates industry shifts, influences organizational strategy and leads departmental initiatives that advance operational efficiency and innovation. Key Responsibilities: Strategic Leadership & Executive Team Participation Defines and advances a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability and operational efficiency. Uses data and analytics to inform executive decision-making, resource allocation and long-term service delivery models. Provides clear, insight-based recommendations to support the companys strategic vision and future direction. Service Delivery Leadership Across Relocation, Outplacement and Leadership Development Coaching Ensures service delivery excellence for all coaching programs with a strong emphasis on measurable outcomes, service quality and profitability. Establishes and monitors KPIs related to utilization, productivity, cost-to-serve, turnaround time, and participant satisfaction. Leads coaching managers to achieve margin targets, financial performance expectations and operational goals. Operational Leadership, Profitability & Continuous Improvement Owns full P&L responsibility for service delivery, including budgeting, forecasting, pricing inputs and margin optimization. Conducts regular financial and operational reviews, leveraging Excel based models to analyze trends, variances, capacity and resource utilization. Identifies opportunities to reduce operational costs while protecting or enhancing quality and participant satisfaction. Leads continuous improvement efforts using innovation frameworks or Lean/Agile methodologies to enhance efficiency and profitability. Oversees quality metrics and ensures transparency, accountability and continuous improvement cycles across all delivery functions. Cross-Functional Partnership Works closely with sales, account management, and accounting to ensure profitable solution design, accurate scoping and cost discipline. Collaborates with IT to prioritize and implement technology enhancements that improve operational efficiency and participant experience. Team Leadership, Culture, & Talent Development Leads, develops and scales high-performing teams across service delivery and operations, emphasizing data literacy, financial acumen and accountability. Ensures training programs incorporate measurable coaching standards, productivity targets and quality expectations. Promotes a culture that values transparency, meaningful metrics and continuous feedback. Demonstrates managerial courage while balancing business needs with a people centric leadership approach. Qualifications: Bachelors degree in business, management, social/behavioral sciences or related field; Masters preferred. 8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting or professional services. Minimum 2 years at the Director or Senior Director level leading large, multi-disciplinary teams. Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets. Global management experience and experience managing full-time employees, part-time employees and independent contractors. Exceptional analytical skills and advanced proficiency in Microsoft Excel (complex modeling, forecasting, pivot tables and data analysis). Demonstrated success using metrics/KPIs to drive decision-making, improve efficiency and enhance margins. Experience with financial modeling, revenue/cost analysis, and margin improvement strategies. Strong background in operational excellence, including the application of Lean, Agile, Six Sigma or related methodologies. Ability to communicate complex financial and operational insights clearly and persuasively to executive and non technical audiences. Outstanding change management skills with the ability to lead through ambiguity and fast-paced growth. Please read more about us at ***************************** At IMPACT Group, we believe that diversity drives innovationand that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between. We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team memberswhether in-office or remotecan contribute fully and thrive. Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, well partner with you to ensure a barrier-free experience. We know that people are at the heart of every successful transitionwhether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe. Powered by JazzHR PI0fadf37bf5c8-31181-39227147

Since 1996, FTL Finance has specialized in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we take pride in empowering thousands of hardworking contractors nationwide to elevate their businesses and increase sales. At FTL Finance, our mission to make home improvement easier on everyone is demonstrated in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit. We're looking for a data detective who gets excited about spotting patterns, fixing inefficiencies, and building automations that make work easier for our people - and better for our customers. The Manager, Customer Operations will lead the managers of Customer Service, Contractor Support, and Collections. Rather than living in the daily grind, this role zooms out to see the bigger picture - studying the data, spotting patterns, and building smarter ways of working that give our teams time back and make life easier for customers and contractors alike. Success in this role means customer operations become easier to run, employees spend less time on repetitive tasks, and the business can handle growth while delivering the customer experience that defines FTL Finance's difference in the industry. Join the FTL team, where your passion for customer experience and expertise in using analytics and automation to design smarter, scalable operations will be welcomed in an environment that fosters growth, innovation, and success. Be part of a team that makes a real difference in the lives of contractors and homeowners across the nation! What You'll Do: Establish clear, measurable success metrics and reporting frameworks for all operations teams. Coach operations leaders to use data and processes to drive accountability and deliver consistent, high-quality results. Create and maintain operational dashboards that effectively track efficiency, quality metrics, and customer satisfaction. Pinpoint bottlenecks within each department's functions and workflows, implementing targeted solutions to enhance speed, accuracy, and scalability. Spearhead automation initiatives through collaborative partnerships with internal teams and external vendors. Develop and monitor clear KPIs across all teams to ensure accountability and performance visibility. Work closely with senior leadership on strategic projects that reduce operational costs while improving customer experience. Cultivate a team environment that embraces experimentation, continuous improvement, and operational excellence. What You'll Bring: 4+ years of experience in operations leadership or customer-facing team management Proven success managing managers and building high-performing, customer-focused teams Strong analytical and data-driven decision-making skills, with experience in operational reporting and KPI development Advanced analytical capabilities with Excel expertise (pivot tables, lookups, complex formulas) Proven leadership experience managing multiple programs with strong emphasis on measurement and continuous iteration Outstanding communication skills with ability to influence at all organizational levels Adaptability and resilience with commitment to continuous improvement Comfortable in a fast-paced environment where rapid testing and learning are encouraged Capacity to effectively balance strategic thinking with tactical execution in dynamic environments * Bonus if you have: Experience in home improvement, HVAC, or financial services industries Certifications in Lean, Six Sigma, or process improvement methodologies Previous experience implementing enterprise-level automation solutions Hands-on experience implementing workflow automation solutions (such as Zapier or CRM integrations) What You'll Get: A dynamic, fast-paced, fun and inclusive work environment (with always-stocked snacks and beverages!) Annual company parties and fun team events Growth and development opportunities Hybrid work arrangement (3 days in-office/2 days remote) Monthly team celebrations and luncheons Excellent offerings under our group benefit plans for medical, dental, vision, FSA, etc.! 401K plan with a company match of up to 4%! Generous Paid Time Off (PTO) plus 13 paid holidays

This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. Click here to learn more. Job Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals. Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points. Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success. Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support. Create and implement a talent development program to attract, develop, and retain top talent within the team. Represent the company with executive presence and credibility in customer and industry forums. Collaborate with global teams to customize strategies based on regional needs and differences. Supervisory Responsibilities Directly supervises up to 4 employees on the Customer Technical Insights team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Master's degree in food science, animal nutrition, flavor, or related field required; PhD preferred. Alternative education in chemical or food engineering considered. 10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction. Knowledge, Skills and Abilities To perform this job successfully, an individual must have the following knowledge, skills and abilities: Deep technical expertise in pet food palatants, nutrition, food, or flavor. Proven analytical thinking, creativity, and superior problem-solving skills. Demonstrated ability to translate scientific knowledge into commercially relevant language. Experience building deep customer partnerships and delivering value. Exceptional executive presence, interpersonal, and leadership skills. Global experience and ability to adapt strategies to regional needs. Data-driven mindset and proficiency with advanced analytics tools. Strategic thinking and initiative. AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Director Operations At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic & talented Director of Operations to be responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that enables and supports outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Responsibilities will include research, validation and optimization of operations data from due diligence during M&A, the creation of business development materials, identifying opportunities across clients and being involved in the development of new products within the division (project management, design, product testing, etc.). Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline. Establish asset management capabilities within teams. Build processes and infrastructure to enable scalable, measurable and profitable growth. Capture and manage data for teams around forecasting, financials actuals, employee retention, revenue per employee, YOY financials and operational trending and customer satisfaction. Make adjustments and optimize service quality to maximize our one-to-one consumer interactions. Qualifications: Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.) Previous experience managing 10+ direct reports; Ability to manage and develop a team of 10 or more employees, including direct and indirect reports Experience working with major retail chains, and/or experience in consumer packaged goods industry Excellent strategic thinking and process development skills Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary: The Director, Operations is responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals. Essential Job Duties and Responsibilities: Strategic Leadership: Participate and contribute to all growth components of assigned division. This includes but is not limited to merger and acquisitions diligence, business development opportunities, cross team collaboration opportunities and product development. Responsibilities will include research, validation and optimization of operations data from due diligence during M&A, creation of business development materials, identifying opportunities across clients and being involved in the development of new products within the division (project management, design, product testing, etc.). Will aid in managing annual planning cycles and annual planning meeting to align with growth objectives. Tactical Leadership: Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; lead contract management; establish asset management capabilities within teams; provide monthly support to team through forecast and client invoicing process; act as liaison between division teams and back-office functions (TA, Finance, IS&T, etc.). Operational Leadership: Build processes and infrastructure to enable scalable, measurable and profitable growth; set expectations and interface closely with all stakeholders in the division on performance against execution goals; lead, track and manage a monthly performance scorecard for each team. Capture and manage data for teams around forecasting, financials actuals, employee retention, revenue per employee, YOY financials and operational trending and customer satisfaction. Optimization: Make adjustments and optimize service quality to maximize our one-to-one consumer interactions; work closely with other business leaders (i.e. Talent Acquisition, Finance, Legal, etc) to maximize processes; identify gaps and best practices in operational support to improve overall performance. Supervisory Responsibilities: Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications: The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience (Preferred): Master's Degree or equivalent experience Field of Study/Area of Experience: 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.) Previous experience managing 10+ direct reports Experience working with major retail chains, and/or experience in consumer package goods industry. Skills, Knowledge and Abilities: Expert level influencing skills - ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results Expert level credibility skills - ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities Excellent strategic thinking and process development skills Excellent organizational and problem-solving skills Excellent communication skills, both written and verbal Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment Team player with good people skills Ability to manage and develop a team of 10 or more employees, including direct and indirect reports Environmental & Physical Requirements: Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Additional Information Regarding The Company Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Vice President Mortgage Fulfillment Operations will lead our Restructure and Guideline Review team with a focus of providing support across all fulfillment channels. As the VP Mortgage Fulfillment, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team. The VP Mortgage Fulfillment will: Operate risk management controls to ensure compliance with federal and state regulations Oversee coordination within multiple divisions and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Responsible for communicating monthly results to Management on departmental performance objectives Preform capacity and staffing planning to ensure adequate service levels are met Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Bachelor's degree in Business Administration, Finance or related field preferred, or equivalent direct industry experience Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Mortgage experience required Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $75,000 - $130,000 Work Model OFFICE

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Enterprise OperationsJob Overview This position provides senior leadership to large, diverse, technology centers supporting MasterCard Business Partners processing needs, internal and external customer requirements and may represent MasterCard Worldwide to the local, city or county governments as well as other business partners or organizations. Financial, organizational and policy responsibilities are included within this position. Major Accountabilities: • Responsible for provision of 24 by 7 by 365 processing, data, and network availability across multi-platform data center environments. • Ensure approved staffing levels are maintained, departmental and staff education, training and cross training needs are met. • Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance and, as necessary, improvement plans. • Review, approve and implement policy changes with minimal customer or staff interruption. • Review, approve and ensure the implementation of new or revised operational processes and procedures and provide strategic direction for the organization. • Ensure technical platform or center wide disaster recovery processes and procedures are in place and viable. • Provide appropriate resources and budget to deliver timely, effective, efficient and predictable processing services and continuing improvement of performance while managing multi-million dollar annual cost center budgets and appropriate expenditures within the approved budgets. • Respond to operational and business concerns or issues relative to future business programs, projects, or enhancements to ensure consistent delivery of quality services. All About You • Education: Bachelor's degree or equivalent experience (Master's degree preferred) • Minimum of 8 plus years of experience including management responsibilities within a large Network Operations environment. • Extensive professional knowledge of complex Network Operations, networking and environmental operational techniques coupled with in-depth knowledge in infrastructure technologies. • Extensive experience with managing a 24X7 shift environment of IT technical and operational staff, as well as managing relationships and performance of contract resources and service provider teams and the ability to integrate these resources into the overall MasterCard team environment is essential. • Proven ability to lead large complex projects and the ability to work effectively with all areas within Global Technology Operations, Corporate Groups and outside solution providers. • Proven verbal and written communications skills are a requirement for this role and experience with the following deliverables is critical: requirements documents, design documents, project financials Skills/ Abilities: • Management and communication skills to direct senior technical individual contributor and multi-discipline management staffs and to interact across multiple organizational levels of internal and external customer groups. •Ability to foster open communications across all internal or external organizational levels. • Ability to provide organizational direction and sound judgment to motivate direct and indirect reports to deliver superior results and assure appropriate business outcomes of large or complex projects. • Ability to approve and implement policy and provides strategic direction for the organization is essential. Work Conditions: • 24 by 7 by 365 data center environment with staff shift work Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $176,000 - $294,000 USD

Job Description REPORTS TO: Regional Vice President BACKGROUND: USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered. JOB SUMMARY: The Operations Director, a senior management position, will lead staff with a results-oriented approach, leveraging USI's data tracking performance system to drive strategies and recommendations through an equity lens. This role involves overseeing multiple locations or regions within the non-profit organization, developing and directing strategies to ensure family stability and success. The Director will manage neighborhood transformation initiatives in USI communities, focusing on workforce development, housing stability, health, education, and equity. Emphasizing data analysis, the Director will collaborate with other Managers and implement effective strategies that improve resident outcomes and enhance the self-sufficiency of low-income residents through innovative human capital building programs. JOB RESPONSIBILITES: Develop and implement results-driven Action Plans for USI programs, based on needs assessments and evidence-based practices. Supervise site leadership, including Project Managers and senior case managers, ensuring effective program execution. Monitor and report program outcomes, ensuring compliance with grant guidelines and meeting objectives. Build and maintain relationships with key partners, agencies, funders, and service providers to support human capital outcomes. Collaborate with businesses, educational institutions, and philanthropies to strengthen community support. Lead capacity-building efforts to enhance local partners' abilities in Missouri, Illinois, Louisiana , New Jersey, Ohio, and Pennsylvania housing communities. Identify funding opportunities, support resource development, and assist with grant writing. Manage project contracts and budgets, reporting expenditures to the Finance Manager. Provide leadership and mentorship to regional managers and staff, including hiring, training, and performance management. Develop and execute regional strategies aligned with the organization's mission, including goal setting, action plans, and budget management. Oversee regional program delivery, ensuring desired outcomes are achieved. Track and report on regional performance, using data for improvements and impact. Conduct performance reviews of site Project Managers, providing counseling and ensuring timely program development and reporting. Collaborate on annual budget development, identifying costs and providing budgetary guidance. Support the Executive Team with additional projects as needed. Promote and support the growth of the USI CDFI client base. QUALIFICATIONS: Master's degree in Social Work, Urban Affairs, Urban Planning, Public Administration, or related field. At least five years of progressive experience in the nonprofit or human services sector, managing projects, partnerships, contracts, and supervising teams. Excellent oral and written communication skills; effective with diverse stakeholders, from residents to executives. Must provide a persuasive writing sample. Ability to set vision, lead, and empower teams, and facilitate group processes. Skilled in analyzing and interpreting socioeconomic data for resident-driven, data-driven program design. Strong adaptive skills; excels in fast-paced, diverse environments. Passion for community building and ability to inspire others. Experience in community organizing and board development. Ability to maintain confidentiality. Flexibility to attend evening and weekend events; occasional travel required. Proficient in Microsoft Office (Word, Excel, PowerPoint, desktop publishing) and real-time client tracking databases. Urban Strategies, Inc. is an Equal Employment Opportunity Employer

Edison's Entertainment Complex is the St. Louis area's home of GENIUS LEVEL FUN! Located in Edwardsville, IL, Edison's features 12 lanes of boutique bowling, a 4,000 sq. ft. laser tag arena with a second level, a 70+ game state-of-the-art arcade, 10 party and event spaces, and a full-service bar and restaurant. American Grille menu includes inventive pizzas, gourmet burgers, street tacos, delicious bone-in and boneless wings with homemade sauces, scrumptious salads, and much more! Edison's event center is called The Outlet and hosts events up to 200 people and caters to celebrations and meetings such wedding receptions, anniversaries, reunions, corporate meetings, and much more. Job Description Tasks will include overseeing the entertainment staff and scheduling Participating in upper-level management planning meetings and execution of events Conducting closing duties when scheduled for that activity, typically once a week Overseeing and running the facility including managing staff that sell and provide services such as laser tag, arcade and bowling, restaurant and bar Ensuring service standards are being met with guests Money handling and reporting This job will be scheduled a mix of weekday and weekend hours. We always schedule at least one day off on the weekend and two total days off a week Other related tasks as assigned including some ordering, inventory, training Work in a fun environment with seasoned professionals in a successful business Position reports to the General Manager Qualifications Ideal candidate will have at least 4 years of proven experience in a like job/field At least 4 years experience in a management position Possess excellent communication skills and work well with a team Possess leadership, interpersonal and written skills Work well in a fast and dynamic environment Have computer skills. Technology skills are a plus Can juggle performing tasks, delegating assignments, and overseeing staff Past experience in the entertainment industry or food and beverage service is required Additional Information PLEASE APPLY IF YOU: - Are you interested in demonstrating your management and leadership skills while developing new ones? This is the place for you. - Interested in a career and not just a job? This is the place for you. - Interested in working for a family owned, not a chain or corporate, and operated business that cares about its people? This is the place for you. COMPENSATION/NOTES Full time, salaried and benefitted position. Room to grow into an Assistant GM position for an aggressive, get it done, personality. - Pay range of $60,000 - $70,000 - Paid time off plus sick days - Annual bonus in December - Position reports to the General Manager Edison's is an equal opportunity employer and does not discriminate on the basis of race, religion, color, creed, gender, disability in its operation or hiring practices.

Job Posting We are dedicated to providing exceptional care to every patient, every time. St. Luke's Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke's Hospital for over a decade has been recognized for "Outstanding Patient Experience" by HealthGrades. Position Summary: Provides leadership in the delivery of exceptional service to patients of St. Luke's Medical Group specialty care practices. Overall responsibility for office operations of specialty care practices and oversight of employees including practice managers and support staff. Implements standardized processes and collaborates with the Senior Vice President of Physician Network to develop and implement strategies to improve patient access and satisfaction, provider productivity, employee engagement, and practice financial performance. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke's mission and values. Education, Experience, & Licensing Requirements: Education: Bachelor's degree in clinical, business, or health related field required. Advanced degree preferred. Experience: 5 years progressive leadership experience with physician practices and 8 or more years healthcare related experience. Communication skills related to physician interactions, staff and outside industry leaders. Ability to read and interpret legal documents including physician contracts, insurance contracts and other documents. Benefits for a Better You: * Day one benefits package * Pension Plan & 401K * Competitive compensation * FSA & HSA options * PTO programs available * Education Assistance Why You Belong Here: You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke's family to be a part of making life better for our patients, their families, and one another.

Requirements • Must possess exceptional leadership skills and maintain the company's high standard of customer service. • Able to display extensive knowledge of transportation management systems and have excellent analytical skills. • Possess extensive knowledge of OSHA 29 CFR 1910 regulations. • Strong problem-solving techniques and statistical analysis skills • Accountable - demonstrating individual accountability which results in collective success. This means never adopting a “That's not my job!” attitude. Willing to do what needs to be done. • Adaptable - able to demonstrate flexibility and agility to meet customer and client needs. • Results-driven - passion to create positive results that maximize sustainable profitability for our future success. • Compassionate - able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality. Education and Experience: Minimum - High School Diploma or Equivalent combined with 5+ years in a transportation/logistics/leadership role. Experience working with transport logistics management is required. Experience in warehousing or Third-Party Logistics (3PL) is a plus. Bachelor's Degree in Logistics, Transportation, Supply Chain, or a related field is preferred. 5-8 years of transportation management and/or transportation safety management experience. Salary Description $100,000.00 Annual Salary

As an Assistant Manager you will be in a full-time position that offers benefits including; 90 Day Performance-Based Increase Referral Bonus Medical, Dental and Vision Insurance 401K Tuition Reimbursement Program The Assistant Store Manager is a leadership role that supports the Store Manager in all store operations and ensures a safe and customer-focused environment at all times. You will be responsible for all Store Manager duties while the Store Manager is not present. You will also assist customers in the purchase of products, develop customer connections, and maintain a positive attitude with all. Qualifications Include: 2-4 years of experience as a Supervisor, or Team Lead at a retail store. Must be at least 18 years of age (unless otherwise indicated by the hiring manager due to local regulations.) High School diploma or GED preferred. Must be able to provide proof of authorization to work in the United States if hired. Ability to communicate effectively in English, both verbally and written is required. Strong capability to understand and follow oral and written instructions. Be physically able to lift, push, pull a minimum of 20 lbs. Be able to work irregular shifts, including weekends, overnight shifts, and holidays. Significant amount of work is performed indoors, but there are times when extended periods of work may be performed outside. Ability to stand and/or walk for at least 8 hours. Ability to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's. Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage.

Job Posting We are dedicated to providing exceptional care to every patient, every time. St. Luke's Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke's Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades. Position Summary: Provides leadership in the delivery of exceptional service to patients of St. Luke's Medical Group specialty care practices. Overall responsibility for office operations of specialty care practices and oversight of employees including practice managers and support staff. Implements standardized processes and collaborates with the Senior Vice President of Physician Network to develop and implement strategies to improve patient access and satisfaction, provider productivity, employee engagement, and practice financial performance. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke's mission and values. Education, Experience, & Licensing Requirements: Education: Bachelor's degree in clinical, business, or health related field required. Advanced degree preferred. Experience: 5 years progressive experience with physician practices and 8-15 years healthcare related experience. Communication skills related to physician interactions, staff and outside industry leaders. Ability to read and interpret legal documents including physician contracts, insurance contracts and other documents. Benefits for a Better You: Day one benefits package Pension Plan & 401K Competitive compensation FSA & HSA options PTO programs available Education Assistance Why You Belong Here: You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke's family to be a part of making life better for our patients, their families, and one another.