Operations manager jobs in Lebanon, IN - 2,005 jobs
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Regional Director of Operations
Lynx EMS
Operations manager job in Indianapolis, IN
Lynx EMS is currently recruiting for a Regional Manager of Operations to lead our Indianapolis region.
PURPOSE/BELIEF STATEMENT
The Regional Manager of Operations will oversee, lead, manage, and direct key performance indicators with assigned OperationsManagers within their region. The Regional Manager of Operations is responsible for all divisions within their region, including oversight involving employee staffing, issues, or related incidents. The Regional Manager of Operations will report to their assigned Regional Director of Operations.
JOB RESPONSIBILITIES
Lead and develop OperationManagers; assist in establishing key performance indicators for each assigned division.
Ensure the execution of quality operations through daily communication, oversight, and evaluation with OperationManagers.
Manage the P&L for assigned region and ensure adherence to policies and processes.
Interface daily with health system stakeholders and perform direct ALS and BLS patient care activities when needed.
Meet with Medical Director to ensure medical protocols are being adhered to.
Establish divisional quarterly employee EMS training.
Serve as chairman of the safety committee within assigned region.
Review current policies and procedures and suggest adjustments as needed.
Other duties as assigned by the Regional Director of Operations.
JOB QUALIFICATIONS
Minimum 3 years of management experience in a related service industry.
Progressive experience supervising an EMS workforce of commensurate size.
Bachelor's degree or equivalent related industry experience.
Minimum 5 years of experience as a licensed Paramedic provider.
BENEFITS
Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
$85k-139k yearly est. 2d ago
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Operations Manager
His Constructors, Inc.
Operations manager job in Indianapolis, IN
HIS Constructors, Inc. offers one of the strongest compensation and benefits packages in the state, backed by a culture centered on safety, integrity, and opportunity. We invest in our people and are growing our Operations Team. We are seeking experienced OperationsManagers who are driven, solutions-oriented, and ready to lead. The OperationsManager oversees the day-to-day administration of a major operational segment, providing leadership, direction, and support to Project Managers and Superintendents. This role is responsible for ensuring safety, profitability, and exceptional client relationships across all assigned projects.
Key Responsibilities:
Maintain strong relationships with customers and resolve issues with a long-term relationship mindset.
Communicate significant project developments to the VP of Operations and President, especially those impacting profit or performance.
Hold Project Managers accountable for safe, successful project execution.
Assign Project Managers and Superintendents to projects as needed.
Interview, hire, guide, evaluate, and, when necessary, discipline or discharge staff.
Use Heavy Job and related tools to track budgets, schedules, performance, and production.
Review job cost reports to ensure work aligns with budgets, proposals, and safety plans.
Partner with Project Managers and Superintendents to resolve performance issues and minimize potential losses.
Oversee safe execution and financial outcomes for all assigned projects.
Attend pre-bid, pre-construction, and project progress meetings.
Ensure company and rental equipment is properly used, maintained, and cared for.
Perform additional duties as assigned.
Qualifications:
Bachelor's degree or equivalent experience.
Minimum of five years of progressive management experience in road, bridge, utility, or excavating construction.
Strong organizational skills and attention to detail.
Demonstrated ability to lead teams, manage complex projects, and maintain high safety and performance standards.
HIS Constructors, Inc. is an Equal Employment Opportunity employer.
$57k-94k yearly est. 5d ago
District Operations Director - Single Family Homes
Korn Ferry 4.9
Operations manager job in Indianapolis, IN
Korn Ferry has partnered with our client on their search for the role, District Operations Director - Single Family Homes.
District Operations Director - Indianapolis, IN (on-site)
Key Responsibilities
Operations & Property Management
Oversee day-to-day operations across Chicago, Indianapolis, and Ohio, ensuring consistent execution of company procedures and a high-quality resident experience.
Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control.
Navigate complex municipal environments, especially in Chicago, by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity.
Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction.
Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement.
Implement frameworks for emergency response, business continuity, and risk mitigation across all markets.
Resident Experience
Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints.
Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty.
Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals.
Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents.
Financial Management
Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization.
Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance.
Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed.
Contribute to long-term planning and investment prioritization in alignment with the client's growth strategy.
Team & Talent Oversight
Manage two Area Directors and a regional team of 50-60 employees, ensuring clear accountability, performance consistency, and adherence to company policies.
Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets.
Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention.
Strategic Partnerships & Compliance
Maintain active real estate licensure and ensure compliance with state-specific laws and regulations across Illinois, Indiana, and Ohio.
Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements.
Professional Experience/Qualifications
The ideal candidate will bring the following experience:
10-15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios with complex regulatory and municipal dynamics.
Proven ability to lead multidisciplinary regional teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies.
Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention.
Experience navigating multi-state real estate laws and compliance, ideally with licensure in Illinois, Indiana, or Ohio, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination.
Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience.
Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders.
Inspirational, low-ego leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity.
Comfortable operatingin high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement.
Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment.
Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.
$79k-125k yearly est. 5d ago
AssistantGeneral Manager
Muinzer
Operations manager job in West Lafayette, IN
Reports to: General Manager
Company: Muinzer
Muinzer is a private equity-style real estate investment platform focused on student housing assets located adjacent to high-growth public universities across the United States. With a 20+ year track record of delivering superior risk-adjusted returns, Muinzer owns and operates institutional-scale student housing properties near Purdue University, University of Tennessee, Auburn University, and others. The firm is vertically integrated, execution-focused, and backed by institutional capital. Muinzer has offices in Los Angeles, Chicago, West Lafayette, Knoxville, and Auburn.
Position Overview
The Assistant General Manager (AGM) plays a critical supporting role in the daily management and operational success of a Muinzer student housing community in West Lafayette. The AGM is responsible for assisting the General Managerin driving leasing performance, resident satisfaction, team leadership, and overall property excellence. This is a hands-on, customer-facing role ideal for an operations-minded leader with strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced, student-centric environment.
Key Responsibilities
Leasing & Marketing Support
Support the GM in executing and optimizing the property's leasing strategy to achieve occupancy and rent goals.
Assist with lead follow-up, tours, lease execution, and CRM management.
Monitor leasing traffic, source effectiveness, and resident conversion performance daily.
Help manage on-campus and digital outreach campaigns targeted toward the student demographic.
Resident Experience & Retention
Serve as a secondary point of contact for resident concerns, ensuring timely and professional responses.
Help coordinate resident events, social programming, and move-in/move-out operations.
Promote a culture of responsiveness, respect, and hospitality across the community.
Operations & Property Management
Assist with day-to-day operational tasks including rent collection, delinquency follow-up, key control, and unit inspections.
Help manage maintenance requests and vendor communications, ensuring quick resolution and high standards.
Conduct regular property walks to identify maintenance, curb appeal, or compliance issues.
Team Collaboration
Support GM in training and supervising leasing agents, front desk personnel, and maintenance team members.
Help onboard new employees and ensure consistency with Muinzer's operational standards and dress code policies.
Promote clear communication and positive team culture across all departments.
Reporting & Compliance
Maintain accurate records in property management software (e.g., Yardi, Entrata, RealPage).
Assist with preparation of weekly leasing and financial performance reports.
Support GM with administrative and compliance tasks as needed.
Qualifications
1-3 years of experience in student housing, multifamily, or hospitality operations; leasing experience strongly preferred.
Proven track record of customer service and team collaboration in a fast-paced environment.
Familiarity with leasing platforms, CRMs, and/or property management systems (e.g., Yardi, RealPage, Entrata).
Highly organized, self-motivated, and proactive in problem solving.
Strong communication skills-written, verbal, and interpersonal.
Bachelor's degree preferred; CAM or similar certifications a plus.
Ability to work flexible hours including weekends, evenings, and turnover/move-in periods.
Compensation & Benefits
Competitive base salary
Performance-based bonus opportunity
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Career growth opportunities within Muinzer's national platform
Muinzer is proud to be an Equal Opportunity Employer.
$32k-48k yearly est. 1d ago
Supervisor - IDAP - Warehouse Operations Nights
Eli Lilly and Company 4.6
Operations manager job in Indianapolis, IN
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Organization Overview
At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
Responsibilities
The Leader in Indianapolis Device Assembly and Packaging (IDAP) Warehouse Operations is responsible for operational processes and business elements regarding safety, quality, and customer service for the area. The Leader is responsible for administrative leadership and developing the technical expertise of warehouse employees. The minimum length of time in this position is 3 years per current guidelines.
Ensure strict compliance with established policies/procedures (Safety, Quality, Warehouse Procedures, etc.).
Monitor and build a strong HSE culture.
Routinely inspects area for health, safety and quality issues and identify areas for operational improvement.
Supervise, develop, and coach operators.
Ensure operators are trained appropriately.
Leads the area in providing high level of customer service to production operations.
Ensure department follows all cGMP requirements and is compliant with OSSCE Class A guidelines.
Responsible for HR related processes such as attendance management, PM planning, feedback, and base pay adjustment; monitors and meets performance management objectives and measures.
Assigns daily and weekly work schedules to warehouse employees.
Participate in updating / creating procedures and procedure training.
Take ownership for implementation of countermeasures associated with safety / quality audits, observations, inspection findings, and deviations.
Investigate quality and safety events related to warehouse operations.
Minimum Requirements:
Ability to effectively communicate, both written and verbal, across levels and function.
Strong organization skills and ability to handle and prioritize multiple projects, requests, including planning, leading, and implementing.
Ability to solve problems, troubleshoot issues and learn new processes and computer system applications.
Ability to work overtime as required.
Be available off shift and respond to production issues as needed.
Basic computer skills including SAP / MES and desktop software as applicable (Excel, Word, TrackWise, etc.).
Leadership experience.
Knowledge of cGMPs, IDAP Safety and Quality systems.
Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals.
May require criminal background check.
May require Controlled Substance Authorization.
Additional Preferences:
Previous experience in supervising people is desired.
Previous warehouse / logistics experience in a GMP environment.
Education Requirements:
High School Diploma or Equivalent
Other Information:
This role has opportunity for direct interaction with Regulatory Agencies during Site Inspections.
Must be flexible to support off shifts as necessary.
Occasional overtime may be necessary.
Some allergens are present in the IDAP plant. Mobility requirements and exposure to allergens should be considered when applying for this position.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$35.33 - $51.83
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
$67k-92k yearly est. Auto-Apply 8d ago
Operations Manager - Customer Engagement Center
Disclaimer: Oneamerica Financial
Operations manager job in Indianapolis, IN
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
Job Summary
The OperationsManager leads teams by translating strategic goals into actionable operational processes, ensuring alignment with the Empowerment With Accountability (EWA) framework. This role is pivotal in optimizing customer experience, maintaining performance standards, and fostering associate development across multiple functional areas. The OperationsManager oversees operations within the Individual Life Financial Services (ILFS) environment, which includes diverse systems, products, and companies-ranging from legacy contracts to newly issued products. Effective communication across all organizational levels and with external stakeholders is essential.
What you will do:
This role will support our Customer Engagement Center Team within our Individual Life Financial Services (ILFS) business area. This includes the following:
Coaching, mentoring, workforce development
Ensuring Team is properly staffed
Ensures associates are trained properly
Drives efficiencies and process improvement
Integrating EWA into daily operationsManaging escalations and resolving issues
Aligning team capabilities with forecasted volumes
Achieving service level and performance metrics
Supporting peers and cross-functional collaboration
Monitors call quality
Leading or contributing to projects and process improvements
What you will need:
College degree in Business Administration, Insurance, or related field required.
3-5 years of experience inmanagement role with direct reports
2-3 years of call center experience
Strong leadership and team management skills
Excellent analytical, problem-solving, and decision-making abilities
Deep understanding of insurance processes and regulatory requirements
Proficiency inoperational software and data analysis tools
Experience with Five9 phone system preferred but not required
Exceptional communication and interpersonal skills
Equivalent combinations of education and experience considered
Salary Band: 6A
#LI - SC1
This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office inIN as business needs dictate or for team-building and collaboration.
If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
$77k-105k yearly est. 60d+ ago
Vice President, Delivery Operations
Eimagine 3.5
Operations manager job in Indianapolis, IN
At eimagine, we believe your best work happens when you're empowered to share your unique talents. We foster a remote-enabled environment, recognized as a Best Place to Work since 2015, where continuous learning and team support are core values. For over 24 years, we've helped clients navigate technology and business change, delivering value and outcomes that enable their success.
Role Overview
The Vice President, Delivery Operations is responsible for leading and managing all aspects of service delivery for clients. This executive role is fully accountable for delivery outcomes, team performance, and operational excellence across the organization. The Vice President is the primary escalation point for any delivery-related issues, ensuring prompt resolution and protecting client relationships. This position does not include responsibilities for presales activities or business development; the focus is exclusively on delivery execution and operational rigor.
Key Responsibilities
Model the way by driving growth and innovation, leading with humility and service to others, and fostering authentic connection and awareness.
Own accountability for all delivery outcomes, including project-based, managed services, and hybrid client engagements.
Serve as the primary escalation point for delivery challenges, risks, and billing or resourcing concerns, ensuring timely resolution and communication with leadership.
Oversee the adoption of delivery frameworks designed to build client trust through transparent, consistent project execution and measurable results.
Lead formal project review and audit processes to ensure quality, compliance, and continuous improvement.
Exercise cross-functional authority over delivery disciplines, including Business Analysis, Quality Assurance, Independent Verification & Validation (IV&V), Data, Platform, and Custom Application teams.
Establish governance standards that protect client satisfaction, profitability, and effective scope management.
Act as a visible, trusted delivery executive with key accounts-proactively engaging to understand business drivers, operational realities, and success measures.
Partner with Client Partners and Sales to scope engagements realistically, set accurate expectations, and protect delivery capacity.
Implement and enforce delivery playbooks, performance metrics, and operational ceremonies to ensure predictability, quality, and repeatability.
Monitor delivery capacity and utilization; collaborate with Resource Management to address shortfalls and maintain project momentum.
Drive accountability for adherence to delivery frameworks and continuous improvement across all teams.
Advocate for delivery teams-removing roadblocks, securing resources, and holding leaders accountable for execution excellence.
Mentor delivery leaders, fostering the development of skills, business acumen, and customer focus required for top-tier professional services.
Promote a culture of transparency, cross-team collaboration, and relentless focus on client value.
Champion continuous improvement in delivery management practices and operational processes.
Communicate professionally with clients and internal teams, including crafting clear emails and providing timely meeting summaries and action items.
Facilitate training sessions and present delivery lessons learned to internal teams and leadership.
Desired Skills & Experience
12+ years in IT professional services delivery; 7+ years in executive or senior leadership roles with P&L or enterprise delivery accountability.
Bachelor's degree in business, technology, or a related field.
Active certification through PMI (PMP required); advanced certifications in Program/Portfolio Management, Agile/Scaled Agile, or IT Service Management preferred.
Proven history in customer-facing, professional services leadership roles.
Experience overseeing multi-discipline teams (PMO, Managed Services, Functional Roles, Platform/Custom Delivery).
Demonstrated ability to implement governance frameworks, delivery metrics, and quality assurance practices at scale.
Exceptional organizational, leadership, and managerial skills.
Strong verbal and written communication skills; excellent facilitation abilities.
Ability to balance attention to detail with a strategic view of delivery performance.
Disciplined leadership and ability to remain calm and professional under pressure.
Other Requirements
Willingness to travel for client and delivery site visits.
Ability to operate effectively under pressure; decisive and direct in confronting issues.
Strong servant leadership ethos balanced with a results-driven approach.
Demonstrated ability to align delivery with business outcomes, focusing on client success rather than solely technical outputs.
$81k-164k yearly est. Auto-Apply 60d+ ago
Director of Operations
Verita Telecommunications
Operations manager job in Indianapolis, IN
Verita Telecommunications Corp is seeking a talented, motivated and quality-minded Operations Director in Indianapolis. This is your opportunity to be a part of something special and establish your professional career. Our employees have applied a broad spectrum of backgrounds and strengths in building a formidable reputation for excellent quality and service within the industry. The upcoming years promise to be unprecedented in the growth of telecommunications infrastructure and technology. Join the VTC Team today in our continued success and prosperity.
Essential Duties and Responsibilities:
Lead daily oversight of production and quality assurance related to Underground and Aerial construction
Develops, tracks, and maintains production, safety, and quality metrics
Provides support to Customer in tracking production activities and goals
Provide recommendations/suggestions for quality improvement and work efficiencies as well as implement quality control techniques/methods to overall business unit production
Hire, manage and train employees; schedule work for crews; ensure employees follow rules, practices and policies and schedules are met on time
Prepare reports, forecasts, and budgets as required
Efficiently research, troubleshoot and provide solutions to job-related items
Ensure all corporate policies and procedures are followed and contribute to company strategies and plans
Think pro-actively with excellent problem-solving skills
Performs other related duties as assigned.
Required Skills and Knowledge for a Successful Candidate:
Minimum 10 years' experience in Underground and/or Aerial Construction required
Previous experience and an understanding of Cable TV and fiber optic networks (strand, coax, fiber splicing and activation)
Have a working knowledge of Microsoft Office Suite and preferably one or more of the other resource tools previously listed
Willing to expand your knowledge, be challenged and grow in a dynamic and upward trending environment
Capable of providing high productivity and quality workmanship while remaining detail-oriented
Exercise competent judgment and initiative in executing responsibilities
Display exceptional planning and organizational skills and the ability to multitask and prioritize
Possess a high school diploma or equivalent
Able to successfully pass a background check and drug screen
Maintain valid driver's license
Team Verita Benefits!
Financial Wellbeing
Competitive pay with ongoing performance review and annual merit increase
Performance based incentives
401(k) with company match
Health & Wellness
Choice of various PPO, HMO, and HSA accompanied plans
Family & Lifestyle
Paid Time Off, Paid Holidays, Bereavement Leave
Planning for the Unexpected
Short and long-term disability, life insurance Paid for by the company
Accidental death & dismemberment Paid for by the company
Voluntary life insurance, accident, and critical illness
$65k-120k yearly est. Auto-Apply 8d ago
Director of Operations
Verita Corp
Operations manager job in Indianapolis, IN
Verita Telecommunications Corp is seeking a talented, motivated and quality-minded Operations Director in Indianapolis. This is your opportunity to be a part of something special and establish your professional career. Our employees have applied a broad spectrum of backgrounds and strengths in building a formidable reputation for excellent quality and service within the industry. The upcoming years promise to be unprecedented in the growth of telecommunications infrastructure and technology. Join the VTC Team today in our continued success and prosperity.
Essential Duties and Responsibilities:
* Lead daily oversight of production and quality assurance related to Underground and Aerial construction
* Develops, tracks, and maintains production, safety, and quality metrics
* Provides support to Customer in tracking production activities and goals
* Provide recommendations/suggestions for quality improvement and work efficiencies as well as implement quality control techniques/methods to overall business unit production
* Hire, manage and train employees; schedule work for crews; ensure employees follow rules, practices and policies and schedules
are met on time
* Prepare reports, forecasts, and budgets as required
* Efficiently research, troubleshoot and provide solutions to job-related items
* Ensure all corporate policies and procedures are followed and contribute to company strategies and plans
* Think pro-actively with excellent problem-solving skills
* Performs other related duties as assigned.
Required Skills and Knowledge for a Successful Candidate:
* Minimum 10 years' experience in Underground and/or Aerial Construction required
* Previous experience and an understanding of Cable TV and fiber optic networks (strand, coax, fiber splicing and activation)
* Have a working knowledge of Microsoft Office Suite and preferably one or more of the other resource tools previously listed
* Willing to expand your knowledge, be challenged and grow in a dynamic and upward trending environment
* Capable of providing high productivity and quality workmanship while remaining detail-oriented
* Exercise competent judgment and initiative in executing responsibilities
* Display exceptional planning and organizational skills and the ability to multitask and prioritize
* Possess a high school diploma or equivalent
* Able to successfully pass a background check and drug screen
* Maintain valid driver's license
Team Verita Benefits!
Financial Wellbeing
* Competitive pay with ongoing performance review and annual merit increase
* Performance based incentives
* 401(k) with company match
Health & Wellness
* Choice of various PPO, HMO, and HSA accompanied plans
Family & Lifestyle
* Paid Time Off, Paid Holidays, Bereavement Leave
Planning for the Unexpected
* Short and long-term disability, life insurance Paid for by the company
* Accidental death & dismemberment Paid for by the company
* Voluntary life insurance, accident, and critical illness
$65k-120k yearly est. 8d ago
Director of Operations
The John H. Boner Community Center 4.1
Operations manager job in Indianapolis, IN
Director of Operations (AKA Director of Residential Facilities)
Sometimes a title change is less about changing the work and more about recognizing the full scope of leadership the role already requires. We're using the title Director of Operationsin this post because this position goes beyond traditional facilities oversight - it calls for someone who can lead people, strengthen systems, and help operations run smoothly across the organization. While residential facilities remain a core focus of the role, we're excited to welcome candidates who bring a broader operations mindset alongside (or in addition to) property management experience.
Who We Are
The John Boner Neighborhood Centers (JBNC) strengthens neighborhoods through people-centered programs and high-quality services. We care deeply about our community - and that means ensuring the places where neighbors live and gather are safe, dependable, and well-maintained.
The New (but Familiar) Role
This position leads operational oversight across our residential portfolio (240 rental units: 172 multifamily + 68 scattered homes), while also serving as a key partner across the organization in planning, process improvement, and performance management.
Why “Director of Operations”? Because you'll do
a bit more than housing facilities management
: you'll help build systems, processes, and teams that make everything work better - and we want ops leaders, process thinkers, and “systems people” to consider this role, even if they aren't property-specific experts.
What You'll Do
Operational Leadership
Lead and support the Residential Maintenance Manager and maintenance team to keep properties functional, safe, and welcoming.
Build clear, efficient systems and processes to improve responsiveness, accountability, and outcomes.
Coordinate preventative maintenance planning, asset tracking, and repair workflows.
Strategic Planning & Resource Management
Monitor operational performance through data, KPIs, and financial reports.
Assist in budgeting, forecasting, and vendor contract oversight to drive sustainable use of resources.
Partner with internal stakeholders to align residential operations with broader organizational goals.
Systems & Team Culture
Coach and develop your team to foster a culture of ownership, accountability, and continuous improvement.
Ensure compliance with safety, regulatory, and quality standards.
Bring operational clarity to complex problems and collaborate across departments to solve them.
What We're Looking For
You'll thrive here if you:
Are excited by systems, processes, and operational excellence.
Have experience leading teams - whether in facilities, operations, program management, or related functions.
Think beyond “putting out fires” and toward long-term operational improvements.
Balance the big picture with strong attention to detail and follow-through.
Enjoy mentoring and developing people as much as optimizing processes.
(If you also know your way around building systems, appliances, and property compliance - sweet! But that's not the only path to success here.)
Perks & Culture
Mission-driven work environment focused on community impact.
Collaborative, supportive team culture that values innovation and practical solutions.
Opportunity to shape how operational excellence shows up in a dynamic nonprofit setting.
PS--We are eager to meet you! As a heads up, JBNC will be closed between 12/24 - 1/2, so there may be a slight delay in response time to your application. We can't wait to connect--most likely in the new year!
$61k-99k yearly est. 12d ago
Director of Operations
Piezo Technologies 3.5
Operations manager job in Indianapolis, IN
Job Description
The Director of Operations is responsible for driving operational excellence of assigned manufacturing plant(s) by ensuring consistent execution of manufacturing processes, achieving production targets, improving efficiency, and fostering a culture of continuous improvement to align plant performance with overall business goals. The ideal candidate will be a hands-on leader with proven plant management experience managing complex manufacturing environments, fostering high-performance cultures and achieving Key Performance Indicators (KPI's) related to safety, quality, cost, delivery and employee engagement. This position will serve as a contributing member of the Senior Leadership Team and participate in the decision-making process concerning the direction and future growth of the company.
POSITION GUIDELINES:
1. Utilize a coaching style of management.
2. Maintain confidentiality in all areas of responsibility as required.
3. Promote the company's development of a cogent work ethic, loyalty, integrity and proper business philosophy.
4. Maintain consistency in all interactions with associates.
5. Stay abreast and updated on current trends and opportunities that could impact the company.
6. Adhere to company procedures and guidelines.
JOB DUTIES & RESPONSIBILITIES:
1. Manage and oversee the day-to-day operations of assigned plant location(s) to meet or exceed profit, revenue, OTD, productivity, efficiency, and quality standards.
2. Develop and execute operations strategies that support business growth, cost control, capacity expansion, and process innovation.
3. Develop and execute manufacturing location strategy and sourcing strategy for new and existing production programs
4. Set and monitor KPI's to drive accountability and performance.
5. Implement standardized processes and leverage best practices to ensure consistency and continuous improvement.
6. Champion Lean Six Sigma and other continuous improvement methodologies to reduce waste, optimize throughput, and improve operational performance.
7. Foster a strong quality-focused culture across to consistently meet production targets while upholding high-quality manufacturing standards.
8. Promote and maintain a safety culture, ensuring full compliance with regulatory requirements and corporate policies.
9. Lead, mentor and develop managers, build succession plans to ensure strong bench strength.
10. Partner with sales, engineering, quality, purchasing, finance, and HR to support integrated business objectives.
11. Manage and propose site level capital projects, budgets, and resources in alignment with strategic priorities.
12. Collaborate with sales to ensure operational alignment with customer service expectations.
13. Provide clear communication and leadership to the operations group to act as a cohesive unit for supporting our customer base.
14. Provide clear, timely reporting to the leadership team.
15. Provide the operating group with insight into global labor and productivity economics.
16. Utilize technical expertise to analyze processes and implement problem-solving tools that proactively address operational risks before they impact customer satisfaction or financial performance.
17. Actively engage in MRB processes, design reviews, corrective action implementation, production floor support, equipment maintenance, calibration programs, supplier and internal audits, documentation reviews, customer complaint resolution, inspection practices, product costing, and continuous improvement initiatives.
18. Serve as a key member of the ISO9001 and ISO13485 audit teams.
19. Lead weekly planning and commitment meetings.
20. Participate in strategy development and budget planning.
21. Travel as needed between plant locations to coordinate and provide oversite to support operations and cross-site initiatives.
22. Other duties as assigned.
QUALIFICATIONS
Experience/Background:
Minimum of 10 to 15 years of progressive leadership experience inoperationsmanagement, including multi-site management.
Minimum of 10 years of experience in Plant Management or a senior manufacturing management role.
Travel up to 50% of the time within the U.S. and internationally
Must be a U.S. Citizen with the ability to obtain an U.S. Government Security Clearance.
Skills:
Exceptional leadership and communication (interpersonal, verbal and written) skills
Strong organization skills with the ability to manage multiple projects and priorities
Strong financial acumen with ability to manage P&L, control costs, and interpret financial statements
Ability to lead and drive operational change
Hands-on, data-driven and solutions-oriented mindset
Effective negotiator with suppliers, vendors, and other stakeholders
Capable of identifying and addressing ethical and legal risks.
Proficient with Microsoft Applications and database management tools
Strong understanding of ERP/MRP systems. IFS and Made-2-Manage preferred.
Education:
Bachelor's degree inOperationsManagement, Engineering, Business or related field.
MBA Preferred
ENVIRONMENTAL & PHYSICAL REQUIREMENTS
Manufacturing / Non-Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.
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$64k-114k yearly est. 20d ago
Director of Titles Operations
Openlane
Operations manager job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace.
In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.
You Are:
Strategic - You think ahead and design scalable solutions.
Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
What You'll Do:
Strategic Leadership
Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
Operational Excellence
Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
Serve as the primary liaison to internal and external stakeholders on all title-related matters.
People Leadership
Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth.
Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
Engage employees through coaching, recognition, and career development opportunities.
Special Initiatives
Represent Title Operationsin enterprise-level initiatives, projects, and presentations to senior leadership.
Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.
Who You Are
Strategic - You think ahead and design scalable solutions.
Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
Must-Haves
Bachelor's degree in Business, Operations, Finance, or related field preferred.
8+ years of progressive experience in automotive, financial services, or related industries.
5+ years of proven leadership, including managing large, multi-site or high-volume teams.
Strong financial acumen and ability to manage budgets.
Demonstrated success in process transformation, compliance management, and stakeholder influence.
Proficiency with CRM platforms and core business technology tools.
Nice-to-Haves
Direct experience in title operations or processing.
Experience leading operations through automation, digitization, or regulatory change.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
$66k-120k yearly est. Auto-Apply 48d ago
Director of Titles Operations
Openlane, Inc.
Operations manager job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace.
In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.
You Are:
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
What You'll Do:
Strategic Leadership
* Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
* Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
* Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
* Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
Operational Excellence
* Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
* Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
* Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
* Serve as the primary liaison to internal and external stakeholders on all title-related matters.
People Leadership
* Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth.
* Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
* Engage employees through coaching, recognition, and career development opportunities.
Special Initiatives
* Represent Title Operationsin enterprise-level initiatives, projects, and presentations to senior leadership.
* Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.
Who You Are
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
* People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
Must-Haves
* Bachelor's degree in Business, Operations, Finance, or related field preferred.
* 8+ years of progressive experience in automotive, financial services, or related industries.
* 5+ years of proven leadership, including managing large, multi-site or high-volume teams.
* Strong financial acumen and ability to manage budgets.
* Demonstrated success in process transformation, compliance management, and stakeholder influence.
* Proficiency with CRM platforms and core business technology tools.
Nice-to-Haves
* Direct experience in title operations or processing.
* Experience leading operations through automation, digitization, or regulatory change.
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
$66k-120k yearly est. Auto-Apply 50d ago
Manager of Office Operations
Dk Pierce & Associates, Inc.
Operations manager job in Zionsville, IN
Love creating welcoming, efficient spaces where people can do their best work? Are you energized by keeping things running smoothly, supporting others behind the scenes, and fostering a positive workplace culture? If organization, people, and problem-solving are your sweet spot, this role might be perfect for you.
SMALL COMPANY. BIG IMPACT.
At DKP, we help biopharmaceutical companies bring life-changing treatments to patients who need them most. As Manager of Office Operations, you'll play a critical role in making sure our team has everything they need to succeed - from a well-run office environment to seamless administrative and operational support.
Your work directly supports our people, our culture, and the mission that drives everything we do.
WHAT YOU'LL (MOSTLY) DO
• Serve as the friendly, professional face of DKP for visitors, partners, and service providers
• Oversee day-to-day office operations, including scheduling, supplies, vendors, and facilities
• Provide administrative and operational support to leadership and other teammates
• Coordinate leadership meetings, capture action items, and support internal communications
• Partner with Finance and People & Culture on invoicing, HR documentation, and culture-building initiatives
• Help plan and support onboarding, internal events, client meetings, team-building, and employee appreciation activities
• Identify inefficiencies and recommend process improvements to streamline workflows
• Provide quality assurance reviews of Word, PowerPoint, and Excel documents
• Ensure our headquarters is organized, welcoming, compliant, and aligned with DKP's high standards
WHO YOU ARE (AND WHAT HELPS YOU SUCCEED HERE)
• You enjoy supporting others and creating environments where teams thrive
• You take pride in thoughtful, high-quality work with attention to detail
• You have a bachelor's in business administration, management, or a related field
• You have a successful track record maintaining efficient operations as an operationsmanager or similar
• You're proactive, organized, and comfortable juggling multiple priorities
• You communicate clearly and professionally
• You bring relevant experience in office operationsmanagement
• You're solutions-oriented, adaptable, and comfortable stepping in where needed
• You value collaboration, trust, and accountability
• You are great with MS 365 apps and are familiar with CRMs like Salesforce
• You enjoy contributing to a people-first culture and enriching others' lives
WHY YOU'LL LOVE WORKING AT DKP
• Purpose-driven work that truly impacts patient access
• Employee-owned company - ESOP + 401K with employer match
• Competitive compensation (salary + bonus)
• Collaborative, low-ego, high-trust culture
• Robust medical, dental, and vision benefits
• Paid PTO, vacation, and charity days
• Serene office setting surrounded by wooded walking trails
• Well-behaved dogs welcome in the office
ABOUT DKP
DKP is an award-winning, employee-owned biopharmaceutical access consulting firm driven by a single core focus: enriching people's lives. We partner with manufacturers to solve reimbursement and market access challenges so life-changing treatments can reach patients with complex conditions. For over 25 years, DKP has been a values-driven, collaborative team known for thoughtful insights, integrity, and a genuine passion for creating meaningful impact.
Ready to help shape a workplace where people love to come to work? Join DKP.
$35k-59k yearly est. 4d ago
Director of Finance and Business Operations
Lafayette Catholic Schools 3.0
Operations manager job in Lafayette, IN
Administration/Director
Director of Finance and Business Operations
Location: Lafayette Catholic School System
2410 S. 9th Street, Lafayette, IN 47909
____________________________________________________________________________
The Director of Finance and Business Operations for the Lafayette Catholic School System (LCSS) provides strategic financial leadership, ensuring the fiscal health, operational efficiency, and long-term sustainability of LCSS. The Director of School System Finances works collaboratively with the President of LCSS, the Board of Directors, principals, and other key stakeholders to implement sound financial practices that support the mission of Catholic education. This position reports to the President of LCSS.
Key Responsibilities
Financial Strategy and Oversight.
Develop and implement a comprehensive financial strategy that aligns with the mission and vision of LCSS.
Provide accurate and timely financial reporting, analysis, and forecasting to support informed decision-making.
Oversee the budgeting process for LCSS, ensuring fiscal responsibility and accountability.
Lead long-term financial planning efforts to promote sustainability and growth.
Manage staff performing bookkeeping and finance office coordination.
Budgeting and Financial Management
Prepare and manage annual budgets.
Monitor and analyze monthly financial performance and provide actionable insights to ensure alignment with budget goals.
Develop financial models and forecasts to evaluate the impact of enrollment trends, tuition structures, and other key variables.
Prepare monthly close journal entries relating to payroll, revenue recognition, fund adjustments, and other transactions relating to financial oversight of accounting.
Tuition and Revenue Optimization
Collaborate with key LCSS personnel to establish tuition pricing strategies that balance affordability and financial sustainability.
Coordinate with staff who oversee tuition assistance and scholarship programs to maximize accessibility for families and compliance with all applicable regulations.
Identify opportunities to diversify revenue streams and support fundraising efforts.
Internal Controls and Compliance
Establish robust internal controls to safeguard assets and ensure compliance with diocesan policies, accounting standards, and applicable regulations.
Coordinate and oversee annual audits and ensure prompt resolution of any findings.
Ensure compliance with all federal, state, and local financial regulations and reporting requirements.
School Financial Support and Training
Provide financial guidance, training, and resources to LCSS staff.
Develop and implement policies and procedures to strengthen the financial acumen of LCSS leadership.
Assist with financial challenges, ensuring corrective measures are implemented when necessary
Endowment and Investment Management
Collaborate with the LCSS Advancement Office to oversee the management of school endowments and other investments.
Ensure that investment strategies align with Catholic social teaching and diocesan guidelines.
Requirements
Bachelor's degree in finance, accounting, business administration, or a related field. Master's degree or CPA strongly preferred.
Minimum of 5-10 years of senior-level financial leadership experience, preferably within a school system, nonprofit, or faith-based organization.
Demonstrated success in strategic financial planning, budgeting, and operationalmanagement.
Knowledge of generally accepted accounting principles (GAAP) and nonprofit financial practices. Experience in Fund Accounting, 2 years
Experience with NFP Accounting, 2+ years
Experience with accounting systems such as NetSuite, Sage Intacct, Microsoft Dynamics, 3+ Years
Group managerial experience, 1+ yr.
Pre-hire aptitude and personality tests required
Background check required
Skills and Competencies
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Proficiency in financial management software and the Microsoft Office Suite.
High degree of integrity, professionalism, and commitment to the mission of Catholic education.
Working Conditions and Other Considerations
Full-time, exempt position requiring occasional evening and weekend commitments.
Travel within the Lafayette Diocese may be required to visit schools, attend meetings, or events.
Benefits
Paid Time Off
403b Retirement w/Matching
Health, Dental, Vision and Life Insurance
Salary Description: Commensurate with experience.
To apply:
Please send resume, cover letter and 3 reference letters to ****************. No walk-ins or phone calls please.
$50k-86k yearly est. Easy Apply 60d+ ago
Director Operations
DHL (Deutsche Post
Operations manager job in Whiteland, IN
Do you get energized by leading and motivating multiple managers and operations? Are you highly organized with the ability to prioritize a long list of equally meaningful responsibilities? Do you consider yourself to be self-sufficient with a level of expertise to hold all resources and areas of the business transparent and accountable?
It takes a special kind of person to do those types of things successfully. If you are that kind of person, DHL Supply Chain has the opportunity for you.
Job Description
We're looking for an Operations Director to lead multiple distribution centers - each with individual customers who have their own sets of requirements. You'll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play a required role in their success. You'll be held to very high standards - because our company has set a very high standard in our industry.
Our ideal Operations Director has a full understanding of the importance of customer relationships - including the crucial role of the General Manager, OperationsManagers and front-line Supervisors in growing those relationships. This position is a critical link between each distribution center and senior leadership and is held accountable for the success and growth of the group.
* You'll drive a culture of performance and results through your teams
* You'll assemble and advise strong teams at each distribution center in your group
* You'll lead multiple teams and support their professional development at all levels
* You'll support your group and drive performance by developing a strong network throughout DHL Supply Chain's functional departments
* You'll be a key member of the management team of the largest global supply chain company
* You'll have access to a myriad of development and educational programs to help your leaders grow
* You'll work with your manager on developing your growth and career direction
* You'll have entrepreneurial-like freedom to structure your business unit
* You'll get results
* You'll love it
Required Education and Experience
* Bachelors degree or equivalent experience, required
* MBA or equivalent, preferred
* 7+ years of experience within supply chain, required
* 3+ years of progressive experience in at least one of the following: strategy development and implementation, operationsmanagement, or organization design and implementation, required
* Experience as a management consultant or in a strategic role within a supply chain function, preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
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$65k-120k yearly est. 11d ago
Center Operations Director
Circle City ABA
Operations manager job in Kokomo, IN
CIRCLE CITY ABA :
Circle City ABA provides Applied Behavior Analysis Therapy for children and adolescents diagnosed with Autism Spectrum Disorder. Circle City ABA has created a center-based environment where play meets progress through high-quality therapy, individualized treatment and behavior plans, and specialized programs. The mission of Circle City ABA is to enrich and empower children with autism through applied behavior analysis therapy.
Once you experience the remarkable program Circle City ABA has created, you will never want to return to any other job. Do not just take our word for it, reach out to us and speak to our current team members!
Why Work for Circle City ABA? The better question is why not? Just a few of the perks of being a CIRCLE CITY ABA full-time team member are below:
· Health, Dental, and Vision Insurance
· Competitive compensation
· Paid time off
· Paid training
· 401k Eligibility
· Dedication to your professional and personal development
Center Operations Director Job Responsibilities:
· Ensures day-to-day operation of Circle City ABA Center-based services, including key functions such as administrative support, the safety of participants, inquiry support
· Provide administrative human resources support for the onboarding process; hiring of Registered Behavior Technician (RBT), Behavior Technicians
· Responsible for facilitating center employee training
· Provide administrative human resources support for employee performance and any corrective action plans
· Responsible for reviewing payroll
· Maintain electronic files according to HIPPA and Circle City ABA company policy
· Attends parent meetings to assist BCBA in the maximization of authorized hours and to increase participation in services and discuss any financial needs and options
· Providing website updates and content to Marketing
· Ensure maximum utilization; scheduling center staff with clients
· Maintain a clean, safe, and positive environment for clients and employees within the center by ensuring compliance with all relevant building and safety codes, including addressing building and facility maintenance and emergencies, while scheduling and hosting vendors for center needs
· Assist in the facilitation in client enrollment
· Maintain tour readiness throughout the Center
· Ensure productivity and efficiency of the center in the office
· Non-clinical opening and closing duties
· Purchasing and tracking of supplies for the center
· Facilitates and assists with if necessary, cleaning and organization duties
Requirements
Education:
Must possess one of the following:
• A Bachelor's degree in an applicable social services field from an accredited university is preferred but not required
• At least 2 years of experience specifically in the coordination/management of services preferably in an ABA setting
Salary Description $65,000-$75,000
$65k-75k yearly 48d ago
Director of Operations
Sunrise Telecom 4.2
Operations manager job in Greencastle, IN
Title: Director of Operations
Immediate Supervisor: Vice President of Operations
Exempt Non-Exempt
Responsible for all aspects of day-to-day operations of one or more regions of business.
Principal duties and Responsibilities:
Supervise all aspects of business from supplies to staff and production.
Confirm quality of work being done and quantity done at the end of each day.
Responsible for maintaining acceptable performance standards and metrics of crews.
Maintain contract and/or performance schedule.
Oversee day-to-day performance of staff.
Responsible for supervising efficiency of all administrative functions necessary including but not limited to ordering and tracking of supplies, billing, hours, safety documents, etc.
Ensure safety practices and procedures and human resource policies and procedures are being followed at all times.
Financial responsibility for all offices in assigned region with the goal of maximum profitability.
Makes recommendations to owner for improvements on operations and responsible for implementing approved ideas.
Perform other related work as assigned using available resources to achieve established goals.
Position Requirements:
High School Diploma
Organized and motivated to provide project support as directed
Conscientious professional who has a pleasant phone manner and excellent organizational skills
10+ years operationsmanagement experience in the field
Proficient in Microsoft Office products, specifically Word, Excel and Outlook
(This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)
$63k-113k yearly est. 14d ago
Director of Operations
Indiana Public Schools 3.6
Operations manager job in Rockville, IN
Director of Operations Recommended/Evaluated By Superintendent of Schools Supervises Facilities/Maintenance and Custodial Personnel Salary/Days/Benefits Determined by the Board-Commensurate with Experience The Director of Operations is a key leadership position responsible for overseeing all non-instructional, operational aspects of the K-12 School District, ensuring facilities are safe, well-maintained, and supportive of the educational mission. This role manages Facilities, Maintenance, Custodial Services, Grounds, Safety, and aspects of Transportation.
Key Information
Work Details
12-month position. Full-time, Salaried. Minimum of 40 hours per week. Flexible hours may be required to oversee second/third shifts, events, and emergency response. Report times will fluctuate based upon circumstances and seasons.
Availability
On-call 24/7 for emergencies impacting facilities, safety, or security.
Salary/Benefits
Commensurate with experience, a range of $63,000-$75,000 is expected. As per the Handbook for Non-Certified Staff. Includes comprehensive benefits (Health/Vision/Dental Insurance, Public Pension, Paid Holidays, Paid Time Off, Life Insurance).
Education and Experience
* Minimum of a high school diploma.
* (5) years of progressively responsible experience in facilities management, operations, or a related field, and (3) years in a supervisory or managerial role is preferred, but not required.
* Experience in a K-12 or similar public institutional environment is highly desirable.
* Demonstrated knowledge of building codes, safety regulations, and environmental compliance standards.
Licenses and Certifications (Preferred/Required Upon Hire)
* Valid State Driver's License is required.
* A valid CDL with a Bus Driving Permit is preferred.
* Relevant certifications (Pesticide Applicator License, etc.) and deep knowledge of a specific trade or trades (HVAC, Electrical, Plumbing) is highly desirable.
Knowledge, Skills, and Abilities
* Leadership and Management: Proven ability to lead, mentor, train, and evaluate staff. Strong human relations, communication, and conflict resolution skills.
* Financial Acumen: Ability to develop, justify, and manage expenses within the corporation budget (Maintenance, Utilities, Capital Projects, Supplies).
* Technical Expertise: Comprehensive understanding of building systems, including HVAC, electrical, plumbing, structural components, grounds management, and security systems.
* Technology Proficiency: Proficient or able to become proficient in Building Control Software (HVAC etc.), and general office productivity software (e.g., Google Suite, Microsoft Office).
* Safety and Compliance: Knowledge of local, state, and federal regulations regarding school facility safety, emergency preparedness, and ADA compliance.
Essential Functions
1. Operations and Facilities Management
* Strategic Planning: Maintain a proactive approach in the adherence to corporation comprehensive short and long-range plans. Determine a Preventative Maintenance Program for all District buildings, grounds, and equipment. Keeps accurate records.
* Maintenance & Repair: Direct the overall maintenance operations, ensuring that all facilities and grounds are maintained in a safe, attractive, and orderly condition. This includes oversight of electrical, plumbing, HVAC, fire safety, carpentry, painting, finish work, and all mechanical systems. Conducts periodic inspections.
* HVAC Oversight: Supervise the operation and configuration of Building Management Systems (BMS) to ensure efficient, cost-effective energy use and proper climate control across all facilities. Coordinate annual inspections and compliance for complex systems.
* Custodial Services: Direct the management of custodial staff, including scheduling, training, supply inventory management, and ensuring high standards of cleanliness for routine and event-related cleaning. The Director will assist in unloading trucks and distributing supplies, participate in floor-stripping/waxing, carpet cleaning, etc. Organizes in-service trainings.
* Grounds Management: Oversee the maintenance and appearance of all outside grounds, athletic fields, sidewalks, and parking lots, including snow removal and landscaping. The Director will work closely with Athletic Directors to adhere to requirements associated with a comprehensive K-12 athletic program. Coordinates with outside vendors/contracts through building improvements, and renovations.
The Director will be expected to perform duties independently and alongside custodial
and maintenance staff as necessary.
2. Personnel Management and Supervision
* Staff Leadership: Directly supervise and manage the performance of all maintenance, custodial, and related operational supervisory staff. This includes hiring, training, scheduling, monitoring work performance, and conducting formal evaluations.
* Skill Development: Identify training needs and provide or coordinate training for staff in areas such as safety, new equipment operation, and compliance.
* Labor Relations: Collaborate with Human Resources and the Superintendent to manage labor relations, implement disciplinary actions, and address personnel issues.
3. Financial and Procurement Management
* Budget Development: Collaborate with the Corporation Business Manager and the Superintendent to responsibly enact practices consistent with efficient and proficeince budgeting practices.
* Procurement: Follow assigned work flows for all operational supplies, equipment, vehicles, and services. Develop and maintain contacts with service providers, contractors, and vendors, ensuring compliance with District bidding and purchasing policies. Manage contracts for large-scale services (e.g., Pest Control, specialized maintenance).
4. Safety, Security, and Compliance
* Safety Assurance: Serve as the District's primary operational leader for safety. Ensure that all building, playground, equipment, and facility safety requirements are met. Conduct periodic inspections to correct damages and hazards.
* Emergency Response: Lead the operational response to all facility-related emergencies (e.g., weather events, mechanical failures, security incidents), including being on-call 24/7.
* Security Access: Oversee the management of key, lock, and security access control systems for the corporation.
* Regulatory Compliance: Ensure District compliance with all applicable building codes, fire safety standards, OSHA regulations, and environmental health requirements. Manage specialized compliance programs (e.g., Backflow Preventors/Cross-Connection Device annual inspection certification).
5. Equipment and Vehicle Management
* Fleet Maintenance: Except for corporation buses, oversee the maintenance, servicing, and general repair of all district-owned equipment and vehicles (including lawnmowers, snow blowers, etc.).
* Inventory Control: Maintain and organize the inventory of tools, equipment, supplies, and maintenance shop/storage areas.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
* Mobility: Ability to walk and move throughout a multi-building district, ascend/descend ladders, crawl/work in tight areas (e.g., tunnels, crawl spaces), and work from lifts.
* Strength and Stamina: Ability to frequently lift, carry, push, or pull up to 50 pounds and occasionally up to 75 pounds (with assistance as needed). Ability to stand for prolonged periods, stoop, kneel, and crouch to perform inspections and supervise work.
* Environmental Tolerance: Ability to tolerate work outside in various weather conditions to monitor grounds and maintenance work.
* Senses: Must possess close vision and distance vision, the capacity to adjust focus, and the ability to hear and speak clearly to communicate effectively in various environments.
* Mental Acuity: Ability to handle and balance multiple demands, problem-solve complex facility issues, and maintain composure during emergencies.
Duties and Responsibilities
1. Assumes responsibility for screening, interviewing, and recommending to the Superintendent the employment of all maintenance and custodial staff.
2. Assists new employees in understanding their responsibilities and safety requirements.
3. Schedules, organizes, and conducts meetings with staff.
4. Communicates with drivers, parents, and administrators regarding student behavior, discipline, or concerns that occur on school buses.
5. Assists the superintendent in monitoring road conditions due to fog, ice, snow, flood, or other weather related circumstances.
6. Strives to stay up to date on information and tasks relevant to a highly effective school-wide facilities/grounds/maintenance program.
7. Requisitions supplies and equipment based upon justified needs in accordance with the guidelines established by the Superintendent.
8. Maintains a high degree of confidentiality.
9. Maintains professional appearance while serving as administrator and/or supervisor.
10. Ensures own regular and prompt attendance.
11. Effectively completes regular and other job performance criteria or job duties as assigned.
12. Promotes good public relations for the school district and community.
13. Remains free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation.
14. Creates expectations for staff regarding safety, consistency in student rules, timeliness, and parent communications.
15. May be required to drive routes or ECAs in the absence of another fully licenced driver.
16. Performs such other tasks and assumes such other duties and responsibilities as the Superintendent may assign.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS: Ability to read and analyze, and interpret educational periodicals and professional journals, technical procedures, or governmental regulations. Ability to write reports, correspondence, and administrative procedures. Ability to effectively present information and respond to questions from groups of administrators, staff, and the general public.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract or concrete variables.
OTHER SKILLS and ABILITIES: Must be able to speak to groups of people. Must be able to transport between school buildings, districts and cities. Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the school community. Ability to speak clearly and concisely both in oral and written communication. Ability to perform duties with awareness of all district requirements and Board of Education policies.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this environment is quiet to loud depending upon the activity in the particular part of the day.
The information contained in this is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
Position Director of Operations
Recommended/Evaluated By Superintendent of Schools
Supervises Facilities/Maintenance and Custodial Personnel
Salary/Days/Benefits Determined by the Board-Commensurate with Experience
Overview
The Director of Operations is a key leadership position responsible for overseeing all non-instructional, operational aspects of the K-12 School District, ensuring facilities are safe, well-maintained, and supportive of the educational mission. This role manages Facilities, Maintenance, Custodial Services, Grounds, Safety, and aspects of Transportation.
Key Information
Work Details
12-month position. Full-time, Salaried. Minimum of 40 hours per week. Flexible hours may be required to oversee second/third shifts, events, and emergency response. Report times will fluctuate based upon circumstances and seasons.
Availability
On-call 24/7 for emergencies impacting facilities, safety, or security.
Salary/Benefits
Commensurate with experience, a range of $63,000-$75,000 is expected. As per the Handbook for Non-Certified Staff. Includes comprehensive benefits (Health/Vision/Dental Insurance, Public Pension, Paid Holidays, Paid Time Off, Life Insurance).
Education and Experience
* Minimum of a high school diploma.
* (5) years of progressively responsible experience in facilities management, operations, or a related field, and (3) years in a supervisory or managerial role is preferred, but not required.
* Experience in a K-12 or similar public institutional environment is highly desirable.
* Demonstrated knowledge of building codes, safety regulations, and environmental compliance standards.
Licenses and Certifications (Preferred/Required Upon Hire)
* Valid State Driver's License is required.
* A valid CDL with a Bus Driving Permit is preferred.
* Relevant certifications (Pesticide Applicator License, etc.) and deep knowledge of a specific trade or trades (HVAC, Electrical, Plumbing) is highly desirable.
Knowledge, Skills, and Abilities
* Leadership and Management: Proven ability to lead, mentor, train, and evaluate staff. Strong human relations, communication, and conflict resolution skills.
* Financial Acumen: Ability to develop, justify, and manage expenses within the corporation budget (Maintenance, Utilities, Capital Projects, Supplies).
* Technical Expertise: Comprehensive understanding of building systems, including HVAC, electrical, plumbing, structural components, grounds management, and security systems.
* Technology Proficiency: Proficient or able to become proficient in Building Control Software (HVAC etc.), and general office productivity software (e.g., Google Suite, Microsoft Office).
* Safety and Compliance: Knowledge of local, state, and federal regulations regarding school facility safety, emergency preparedness, and ADA compliance.
Essential Functions
1. Operations and Facilities Management
* Strategic Planning: Maintain a proactive approach in the adherence to corporation comprehensive short and long-range plans. Determine a Preventative Maintenance Program for all District buildings, grounds, and equipment. Keeps accurate records.
* Maintenance & Repair: Direct the overall maintenance operations, ensuring that all facilities and grounds are maintained in a safe, attractive, and orderly condition. This includes oversight of electrical, plumbing, HVAC, fire safety, carpentry, painting, finish work, and all mechanical systems. Conducts periodic inspections.
* HVAC Oversight: Supervise the operation and configuration of Building Management Systems (BMS) to ensure efficient, cost-effective energy use and proper climate control across all facilities. Coordinate annual inspections and compliance for complex systems.
* Custodial Services: Direct the management of custodial staff, including scheduling, training, supply inventory management, and ensuring high standards of cleanliness for routine and event-related cleaning. The Director will assist in unloading trucks and distributing supplies, participate in floor-stripping/waxing, carpet cleaning, etc. Organizes in-service trainings.
* Grounds Management: Oversee the maintenance and appearance of all outside grounds, athletic fields, sidewalks, and parking lots, including snow removal and landscaping. The Director will work closely with Athletic Directors to adhere to requirements associated with a comprehensive K-12 athletic program. Coordinates with outside vendors/contracts through building improvements, and renovations.
The Director will be expected to perform duties independently and alongside custodial
and maintenance staff as necessary.
2. Personnel Management and Supervision
* Staff Leadership: Directly supervise and manage the performance of all maintenance, custodial, and related operational supervisory staff. This includes hiring, training, scheduling, monitoring work performance, and conducting formal evaluations.
* Skill Development: Identify training needs and provide or coordinate training for staff in areas such as safety, new equipment operation, and compliance.
* Labor Relations: Collaborate with Human Resources and the Superintendent to manage labor relations, implement disciplinary actions, and address personnel issues.
3. Financial and Procurement Management
* Budget Development: Collaborate with the Corporation Business Manager and the Superintendent to responsibly enact practices consistent with efficient and proficeince budgeting practices.
* Procurement: Follow assigned work flows for all operational supplies, equipment, vehicles, and services. Develop and maintain contacts with service providers, contractors, and vendors, ensuring compliance with District bidding and purchasing policies. Manage contracts for large-scale services (e.g., Pest Control, specialized maintenance).
4. Safety, Security, and Compliance
* Safety Assurance: Serve as the District's primary operational leader for safety. Ensure that all building, playground, equipment, and facility safety requirements are met. Conduct periodic inspections to correct damages and hazards.
* Emergency Response: Lead the operational response to all facility-related emergencies (e.g., weather events, mechanical failures, security incidents), including being on-call 24/7.
* Security Access: Oversee the management of key, lock, and security access control systems for the corporation.
* Regulatory Compliance: Ensure District compliance with all applicable building codes, fire safety standards, OSHA regulations, and environmental health requirements. Manage specialized compliance programs (e.g., Backflow Preventors/Cross-Connection Device annual inspection certification).
5. Equipment and Vehicle Management
* Fleet Maintenance: Except for corporation buses, oversee the maintenance, servicing, and general repair of all district-owned equipment and vehicles (including lawnmowers, snow blowers, etc.).
* Inventory Control: Maintain and organize the inventory of tools, equipment, supplies, and maintenance shop/storage areas.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
* Mobility: Ability to walk and move throughout a multi-building district, ascend/descend ladders, crawl/work in tight areas (e.g., tunnels, crawl spaces), and work from lifts.
* Strength and Stamina: Ability to frequently lift, carry, push, or pull up to 50 pounds and occasionally up to 75 pounds (with assistance as needed). Ability to stand for prolonged periods, stoop, kneel, and crouch to perform inspections and supervise work.
* Environmental Tolerance: Ability to tolerate work outside in various weather conditions to monitor grounds and maintenance work.
* Senses: Must possess close vision and distance vision, the capacity to adjust focus, and the ability to hear and speak clearly to communicate effectively in various environments.
* Mental Acuity: Ability to handle and balance multiple demands, problem-solve complex facility issues, and maintain composure during emergencies.
Duties and Responsibilities
1. Assumes responsibility for screening, interviewing, and recommending to the Superintendent the employment of all maintenance and custodial staff.
2. Assists new employees in understanding their responsibilities and safety requirements.
3. Schedules, organizes, and conducts meetings with staff.
4. Communicates with drivers, parents, and administrators regarding student behavior, discipline, or concerns that occur on school buses.
5. Assists the superintendent in monitoring road conditions due to fog, ice, snow, flood, or other weather related circumstances.
6. Strives to stay up to date on information and tasks relevant to a highly effective school-wide facilities/grounds/maintenance program.
7. Requisitions supplies and equipment based upon justified needs in accordance with the guidelines established by the Superintendent.
8. Maintains a high degree of confidentiality.
9. Maintains professional appearance while serving as administrator and/or supervisor.
10. Ensures own regular and prompt attendance.
11. Effectively completes regular and other job performance criteria or job duties as assigned.
12. Promotes good public relations for the school district and community.
13. Remains free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation.
14. Creates expectations for staff regarding safety, consistency in student rules, timeliness, and parent communications.
15. May be required to drive routes or ECAs in the absence of another fully licenced driver.
16. Performs such other tasks and assumes such other duties and responsibilities as the Superintendent may assign.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS: Ability to read and analyze, and interpret educational periodicals and professional journals, technical procedures, or governmental regulations. Ability to write reports, correspondence, and administrative procedures. Ability to effectively present information and respond to questions from groups of administrators, staff, and the general public.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract or concrete variables.
OTHER SKILLS and ABILITIES: Must be able to speak to groups of people. Must be able to transport between school buildings, districts and cities. Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the school community. Ability to speak clearly and concisely both in oral and written communication. Ability to perform duties with awareness of all district requirements and Board of Education policies.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this environment is quiet to loud depending upon the activity in the particular part of the day.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
$63k-75k yearly 40d ago
Multi-Site Operations Manager
Birge & Held Asset Management 4.0
Operations manager job in West Lafayette, IN
B I R G E & H E L D
Investing in Communities to Transform Lives.
Supporting 3 Multifamily Communities Cheswick Village, Franklin Park, and Salem Courthouse (West Lafayette, IN) - 531 Units
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Multi-Site OperationsManager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held's offsite centralized team members and ensuring the property's value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.
KEY RESPONSIBILITIES
Property and Asset Management
Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets' physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).
Team Leadership and Management
Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.
Leasing and Prospect Engagement
Collaborate cross-functionally with the Sales & Leasing team to support marketing efforts and maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.
Compliance and Reporting
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.
EDUCATION, EXPERIENCE, AND SKILLS
Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively managein a crisis.
A desire for professional development and continued learning
Ability to manage one's time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.
WHAT WE OFFER
Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
#INDOS
How much does an operations manager earn in Lebanon, IN?
The average operations manager in Lebanon, IN earns between $46,000 and $117,000 annually. This compares to the national average operations manager range of $47,000 to $123,000.
Average operations manager salary in Lebanon, IN
$73,000
What are the biggest employers of Operations Managers in Lebanon, IN?
The biggest employers of Operations Managers in Lebanon, IN are: