Performance Manager
Operations manager job in Mansfield, MA
Pike Engineering offers a wide variety of benefits including but not limited to Medical; Dental and Vision Insurance; Paid Time Off; 401(k); Health and Dependent Care Flexible Spending Accounts; Employee and Dependent Basic Life Insurance; Employee and Dependent Basic Accidental Death & Dismemberment; Short Term Disability; Long Term Disability; Critical Illness; Accident and Whole Life Insurance; Legal Services, Identity Theft, and Cyber Security; Employee Discounts and Service Awards. All health care benefits are available upon election on day one (1) of your employment with Pike.
The compensation range for this position is between $100,000 to $115,000.
Senior Performance Support Manager
As a strategic partner to Vice Presidents and operational leaders, the Senior Performance Support Manager drives performance, accountability, and alignment across key business functions. This role bridges field operations with enterprise goals through financial insights, project leadership, and best practice implementation.
What You'll Do:
Strategic Partnering: Deliver actionable financial and performance insights to guide leadership decisions.
Initiative Leadership: Oversee cross-functional projects, track milestones, and ensure alignment with strategic priorities.
Operational Translation: Turn financial data into operational strategies that boost efficiency and profitability.
Metrics & Reporting: Manage dashboards and KPIs, ensuring clarity and consistency across teams.
Process Optimization: Standardize tools and practices to drive operational excellence.
Contract & Business Development Support: Coordinate legal reviews, maintain contract visibility, and streamline proposal processes.
What You Bring:
Bachelor's in Business, Finance, Engineering (MBA preferred)
5-7 years in project management, financial analysis, or operations
Strong Excel, PowerPoint, Power BI skills; Oracle experience a plus
Proven ability to lead initiatives and communicate with executives
Analytical mindset with a knack for simplifying complexity
Key Competencies:
Strategic thinking & problem-solving
Cross-functional collaboration
Financial & operational fluency
Project ownership & influence
Clear, confident communication
Senior Manager, Field Analysis & Operations
Operations manager job in Cambridge, MA
Job Title: Senior Manager, Field Analysis & Operations (Contract)
Job Category: Marketing / Commercial Operations
Contract
The Senior Manager, Field Analysis & Operations (Contract) will be a core member of the Commercial Operations team, reporting to senior commercial leadership. This role supports analysis, deployment, and enablement across four non-sales commercial field teams. The individual will lead and contribute to sub-national analytics, act as a key liaison between field teams and headquarters, and partner with leadership to drive business growth and support patient needs.
Core Responsibilities
Partner with field and commercial operations leadership to prioritize, plan, and execute sub-national analytics supporting business planning, quarterly business reviews, and operational reporting
Develop and manage project plans across key operational activities, including metrics and analytics, targeting (static and dynamic), customer and team alignments, Veeva strategy, and other operational initiatives (e.g., car program, RxVantage)
Lead the internal customer and field excellence planning process, partnering closely with field and functional leaders to assess and enhance field capabilities across deployment and enablement channels
Identify trends and insights from analytics efforts and translate them into high-impact initiatives in collaboration with cross-functional partners such as training and marketing
Additional Responsibilities
Serve as the initial point of contact for field team data inquiries, conducting triage analysis and escalating as needed
Collaborate with IT/IS teams on Veeva integrations and other system interfaces to ensure seamless data flow
Manage projects and deliverables with external vendors as required
Required Skills & Experience
HQ-based commercial experience strongly preferred
Proficiency with Microsoft Office, particularly Excel (reporting/modeling) and PowerPoint
Experience with third-party syndicated data sources (e.g., IQVIA, Symphony, Komodo) and/or specialty pharmacy, distributor, copay, or lab data
Experience managing cross-functional projects in a matrixed environment
Strong analytical, problem-solving, and organizational skills with high attention to detail
Ability to influence outcomes and lead initiatives without direct authority
Clear, open, and effective communicator with a strong customer-focused mindset
Ability to manage multiple priorities in a fast-paced, dynamic environment
Preferred Qualifications
Oncology or rare disease experience
Experience with BI tools such as Tableau
Experience working with Veeva CRM
Education & Background
5-7 years of commercial pharmaceutical or biotech experience, with 2-4 years in commercial operations, training, or marketing
OR
7+ years of life sciences consulting experience focused on commercial strategy and implementation
Regional Manager, Millwork & Finish Carpentry
Operations manager job in Boston, MA
Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education.
Overview:
The Regional Manager is responsible for leading, mentoring and collaborating with Project Managers to oversee and supervise the overall performance of select demolition, LGMF and drywall, taping and painting, specialties, millwork, casework, and finish carpentry scopes of work. The Regional Manager serves as a valuable resource for the operations staff in areas of project team performance, client relations, contract negotiations and compliance, trade partner management, schedule and budget management, compliance with company safety and quality standard operating procedures, and work acquisition strategies.
This individual must be an exceptionally strong leader, communicator and advocate for team collaboration and innovation, and must have the ability to lead, manage, cultivate and mentor team members to promote their professional growth. This individual must also be an experienced construction management professional and leader, since the employee may be assigned as the senior constructional professional on multiple building construction projects.
Duties & Responsibilities:
Overall Focus:
Work with Operations leadership team to set the business direction and strategy for interior finishes scopes of work including select demolition, LGMF and drywall, taping and painting, specialties, millwork, casework, and finish carpentry.
Oversee execution of the goals as outlined in the group's business plan; develop portions of business plan for roll up into consolidated division business plan
Develop divisional expertise, serve as sector expert; share market knowledge with leadership and division
Ensure corporate vision and strategies are communicated to Project Managers by their teams
Work Acquisition and Client Management:
Lead work acquisition team in pursuits
Identify and cultivate new client relationships; develop relationships with, and have the pulse of, existing clients
Direct the strategy and content of group proposals and/or presentations
Recommend operational improvements to the General Manager.
Ensure client satisfaction through formal informal (client interaction, community events, etc.) channels
Assist in strategic subcontractor, vendor management
Actively participate in industry events and associations
Sector P&L Management:
Review and analyze weekly financial reports on projects; provide guidance and direction to Project Managers
Review and sign-off on all monthly billing submitted to client, to ensure accuracy and proper organization.
Ensure appropriate financial projections for each project and implement strategies to achieve goals
NOI forecasting and maintenance projections
Revenue and income commitments
G&A planning and management
Risk management
Cash flow
Contracts to prescribed limits
Coordination of legal matters
Development of People:
• Seek out and recruit key staff
• Evaluate team performance and provide direction
• Build future leaders through mentoring
• Support training and curriculum development and planning
• Create sector organizational structure and staffing
o Career pathing
o Development
o Retention
Preconstruction
:
• Oversee preconstruction efforts on all Aviation projects
• Develop and submit billable rate sheets for any new projects
• Develop and submit estimates and budgets for any new projects or scopes of work
Construction Operations:
• Ensure projects are set up for success, consistent with the forecast, P&L, and individual project budgets as outlined in the group's business plan.
• Ensure all construction activities are consistent with Liberty's Standard Operating Procedures
• Conduct weekly meetings with Project Managers and entire team to review project performance in its entirety
• Review schedule updates and participate in monthly meetings with General Manager.
• Review monthly KPIs, evaluate trends and drive improvement
• Ensure performance corrections are implemented to achieve client satisfaction
• Ensure that Employee labor classes, wages, benefits, and billable rates are consistent with company guidelines.
• Ensure that all employee labor classes, benefits, and billable rates are accurate and that any changes are communicated to the accounting team.
Qualifications:
Bachelor's Degree
10+ years of Commercial business development and operations experience in the construction industry ideally within finish carpentry and interiors.
Demonstrated leadership skills, highly positive outlook, flexible, team building experience.
Must possess Liberty's Core Values: Passion, Integrity, Hard Work and Professionalism
Energetic, enthusiastic self-starter with excellent verbal and written communication skills and an eye for detail.
Outstanding team player with excellent interpersonal skills.
Ability to work in a fast-paced environment.
Working Conditions:
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.
Disclaimer:
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
Engineering Operations Manager
Operations manager job in North Andover, MA
Manager, Operations Engineering
Industry: Renewable Energy Manufacturing
Salary: Commensurate with experience and education + Annual Bonus
Reports to: Plant Manager
Position Overview
High-impact manufacturing engineering role with direct visibility to plant leadership and a clear path to senior management. Drive operational excellence, lead critical process improvements, and shape the future of our manufacturing capabilities in a fast-growing renewable energy sector.
Key Responsibilities
Lead manufacturing engineering initiatives to optimize production efficiency and reduce costs
Drive continuous improvement projects using Lean and Six Sigma methodologies
Manage capital equipment specifications, procurement, and implementation
Develop and maintain manufacturing processes, procedures, and documentation
Collaborate with cross-functional teams on new product introductions and process validation
Oversee equipment troubleshooting, maintenance optimization, and capacity planning
Mentor production teams and engineering staff on best practices
Required Qualifications
Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, or related field)
5-7 years of manufacturing engineering experience in a production environment
Proven track record leading process improvement initiatives with measurable results
Strong technical skills in manufacturing processes, automation, and equipment
Experience with Lean Manufacturing, Six Sigma (Green Belt minimum)
Excellent problem-solving abilities and data-driven decision making
CAD experience (SolidWorks or similar) preferred
What Sets This Role Apart
Direct exposure to plant-level strategic decisions, ownership of high-visibility projects, and accelerated career progression in a company committed to developing its engineering leadership.
To Apply
Submit your resume for consideration. Multiple interview rounds will be conducted.
About Gabriele & Company:
Gabriele & Company is a specialized recruiting firm focused on manufacturing and supply chain professionals. We partner with growing companies to identify and place exceptional talent in operations, quality, engineering, procurement, and leadership roles.
Operations and Program Manager
Operations manager job in Stoughton, MA
Employment Type: Full-time, Onsite
About Oberon Initiatives
Oberon Initiatives is an established energy-efficiency firm operating across the East and West Coasts. We have completed more than 4,000 commercial and industrial projects and are trusted by utilities and customers to execute complex, rebate-driven work accurately and efficiently.
We are direct partners with leading utility providers and manage projects from in-house LED design and manufacturing through full turnkey execution. Our growth has been driven by execution quality, operational discipline, and long-term relationships.
This role exists because the business has grown beyond what leadership can personally manage day to day and now requires a trusted second operator to help run the engine.
About the Role
We are seeking an Operations and Program Manager to join our Stoughton, MA team. This is a core execution role that sits at the center of the company's daily operations. You will work directly with leadership and be trusted to keep projects, finances, logistics, rebates, and internal processes moving without friction. On any given day, you may be pushing a rebate through utility review, resolving an inventory discrepancy, handling licensing filings, addressing payroll questions, preparing project documentation, or following up with vendors to unblock work.
This is not a narrow or procedural role. It is designed for someone who already knows how to operate in a fast-paced business, manage ambiguity, and take responsibility for outcomes rather than tasks. You bring 5-7 years of hands-on experience in an operations-heavy environment where you were expected to figure things out quickly, juggle competing priorities, and support leadership with minimal direction. You are not here to analyze from the sidelines. You are here to run things.
This is not a standard nine-to-five role. The work requires judgment, adaptability, and a willingness to take ownership when issues arise, even when they fall outside a defined . This role is best suited for someone who wants real responsibility, high trust, and direct involvement in the day-to-day execution of a growing business.
Key Responsibilities
Program and Rebate Management
Own rebate applications end to end, from preparation through approval.
Serve as the primary point of contact with utility companies on submissions, documentation, clarifications, and program updates.
Track program performance and proactively identify delays, risks, or improvement opportunities.
Financial and Compliance Operations
Own operational support for payroll, bookkeeping, and quarterly filings.
Coordinate tax preparation and compliance across multiple jurisdictions.
Manage POS inventory, reconcile discrepancies, and maintain clean financial records.
Operate confidently in QuickBooks and related financial systems.
Project and Business Operations
Coordinate across departments to keep projects on schedule and unblocked.
Own licensing, certifications, and operational filings.
Partner with leadership on operational problem-solving and process improvement.
Analysis and Reporting
Build and maintain operational and financial reports using Excel or Google Sheets.
Track KPIs tied to rebates, compliance, costs, and execution.
Present insights clearly so leadership can make fast, informed decisions.
Cross-Functional Ownership
Take responsibility for work that does not fit neatly into a job description.
Handle urgent or time-sensitive operational issues with judgment and urgency.
Act as a trusted operator who keeps the business moving forward.
Qualifications
Bachelor's or Master's degree in Business, Analytics, Finance, Engineering Management, Program Management, Project Management, or a related field.
5-7 years of full-time professional experience in operations, program management, finance support, or business operations.
Demonstrated ability to manage multiple priorities, operate independently, and deliver outcomes without constant direction.
Comfort owning execution across rebates, finance support, compliance, and day-to-day business operations.
Strong analytical skills with proficiency in Excel or Google Sheets, including VLOOKUP, INDEXMATCH, and PivotTables.
Working knowledge of QuickBooks or similar financial systems.
Clear, direct communication skills and sound professional judgment.
A track record of supporting leadership directly and operating as a trusted generalist rather than a narrow specialist.
Willingness and ability to work fully onsite in Stoughton, MA, collaborating closely with leadership and the operations team.
Ability to handle confidential information with discretion and consistency.
Willingness to step into unassigned work and drive it to completion.
Work Environment
This is a fully in-person role based in Stoughton, MA. Reliable personal transportation and a valid U.S. driver's license are required, as the office is not accessible by public transportation.
Work Authorization
Work authorization support is available for strong candidates, including those currently on OPT or STEM OPT with substantial prior professional experience.
Compensation
Compensation is aligned with mid-level operations leadership roles and reflects experience, ownership, and performance. For the right candidate, this role can expand in scope and compensation as the company grows and responsibilities increase.
Director Security Operations
Operations manager job in Newton, MA
Job Purpose
Provide strategic leadership and oversight for Panera's Security Operations function, ensuring the confidentiality, integrity, and availability of enterprise systems and data. Drive the development and execution of security operations strategies, threat management programs, and incident response capabilities to protect Panera's digital ecosystem. Serve as a key advisor on security posture and risk mitigation to third party SOC solutions.
Duties & Responsibilities
The primary responsibilities of this job include, but are not limited to:
Define and execute the vision and roadmap for Security Operations, aligning with enterprise security strategy and business objectives.
Lead and mentor a team of security analysts and engineers, fostering a culture of accountability, innovation, and continuous improvement.
Establish KPIs and metrics to measure operational effectiveness and report progress to leadership.
Oversee advanced threat detection, monitoring, and response capabilities across Panera's digital and internal assets.
Serve as the escalation point for major security incidents, ensuring timely containment, remediation, and communication.
Implement and optimize internal and external Security Operations Center (SOC) processes, leveraging automation and orchestration tools (SIEM, SOAR, EDR).
Drive vulnerability management programs and coordinate remediation efforts across technology teams.
Partner with Security Engineering, IT, and business units to integrate security into technology initiatives and operational workflows.
Act as an escalation with legal, compliance, and audit teams for investigations, litigation holds, and regulatory inquiries.
Champion security awareness programs and briefings on emerging threats and risk trends.
Represent Panera in external security forums, industry groups, and vendor partnerships.
Qualifications (Education & Experience)
Qualifications include:
Bachelor's degree in Information Security, Computer Science, or related field.
10+ years of progressive experience in information security, with at least 5 years in leadership roles.
Proven expertise in Security Operations, threat management, and incident response at enterprise scale.
Strong knowledge of security frameworks (NIST, ISO 27001), risk assessment methodologies, and regulatory compliance.
Experience managing SOC operations and implementing advanced security technologies (SIEM, SOAR, EDR, threat intelligence platforms).
Exceptional communication and leadership skills, with the ability to influence at all organizational levels.
Relevant certifications (CISSP, CISM, GIAC) strongly preferred. Practical experience with PC, Server and LAN Security.
Strong understanding of Security Architecture and Design, Information Security Standards and Technical Security Risk Assessment methodologies
Demonstrated experience in managing incident response and in working with internal and external parties on problem resolution.
Working Conditions
Minimal travel required
Remote work is possible
Physical Requirements
Standard office environment; ability to use computer and communication tools effectively.
Direct Reports
This position will have 4 direct reports
Equal Opportunity Employer: Disabled/Veterans
The compensation range for this position is $207,723-$290,812. The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Operations Manager
Operations manager job in Milford, MA
Growing company Milford is seeking an Operations Manager. The Operations Manager is a dynamic, hands-on and highly visual leadership position responsible for Production, Purchasing, Warehouse, Facilities & Maintenance, Wastewater, Safety and Continuous Improvement. Strong communication with other departments such as HR, Quality, Process Engineering, Finance, and Sales is crucial to align resources and activities to meet customer satisfaction. The Operations Manager is responsible for achieving manufacturing standards such as product yields, uptime, productivity, and utilization rates. This role is responsible for ensuring that the company has right-sized operations including all aspects of equipment, facility, and labor capacity for projected sales volumes. The position comes with a room for career growth, a competitive salary, bonus potential, and a comprehensive benefits package. Join a company invested in your career and apply today, we'd love to meet you!
Role and Responsibilities:
Promote the Safety-First principle with employees. Participate as an active member of the Safety Committee and conduct floor walks/audits periodically to de-risk operations.
Own and execute production activities to obtain on-time deliveries to customers. Adjust schedules and/or priorities as necessary to meet established goals.
Provides leadership and coaching to subordinates to drive, develop, and nurture a culture of planning, responsibility, and accountability to achieve overall business goals.
Provide manufacturing leadership for capacity creation, productivity improvement, and process capability enhancements.
Demonstrate leadership in achieving results through continuous improvement initiatives, preventative/predictive maintenance, and other similar proactive programs.
Responsible for tracking and reporting site metrics - identification of trends, publishing results, and interacting with business leadership on site performance (strengths and improvement opportunities)
Visible Leadership including participation in daily team communications, performance reviews, and engagement with employees on the manufacturing floor 40% or more of his/her time.
Collaborate across business functions (HR, Quality, Engineering, Finance, and Sales) to achieve site and business objectives. Facilitate strong communications across functions for an understanding of site activities and needs.
Skills and Qualifications:
Bachelor's degree in Business, Manufacturing, Engineering, or Science, preferred
Minimum 8 years of progressive experience in Manufacturing/Operations with proven results demonstrating bottom-line performance impact. Must have prior industry experience leading manufacturing operations and personnel. Wastewater & Chemical manufacturing experience a plus.
Continuous improvement mindset required, and kaizen experience is a plus
Highly organized and plans ahead
Excellent leadership, management, and motivational skills
Strong communication and interpersonal skills
Proven experience creating and maintaining department budgets
Advanced computer skills including proficiency in Microsoft Excel, Word, and PowerPoint
Experience utilizing an ERP/MRP system. Acumatica experience a plus.
Refined time management skills, including the capability of working under pressure to meet deadlines
Physical Requirements:
Work will be performed primarily in a manufacturing environment
Requires sufficient personal mobility and physical reflexes
May require extended periods of standing or sitting
Ability to lift to (50 pounds)
Pushing, pulling, bending, twisting, and lifting may be required
Reasonable accommodations may be made for individuals with disabilities
General Manager, Operations
Operations manager job in Boston, MA
Landline is revolutionizing air travel by bridging the gap between regional communities and major airline hubs. We partner with top airlines like American and Air Canada to offer innovative multimodal connections across North America. Our luxury motorcoaches and shuttles replace short flights with a faster, more sustainable alternative-reducing costs, addressing pilot shortages, and enhancing passenger journeys. We are a venture-backed, high-growth company scaling quickly across the continent.
About the Role
We're seeking a General Manager based in Boston, MA. Reporting to our Vice President of Operations, this position has oversight over all airport, driver, and vehicle operations in the region.
Responsibilities:
Manage Landline's operations in the Boston region; represent Landline with key airline, airport, and other stakeholders in the region
Own end-to-end project management for new market launches and major operational initiatives, including process development, scope and timeline ownership, risk mitigation, cross-functional coordination, and execution through launch readiness and start-up
Serve as the launch lead for Boston-area initiatives, driving operational readiness across staffing, training, regulatory approvals, technology, equipment, and partner alignment, and ensuring a smooth transition from launch to steady-state operations
Hire, train and evaluate employees and maintain standard operating procedures for all team members
Clearly communicate company and operational performance standards to team members and drive achievement
Maintain knowledge of the company's regulatory obligations and ensure Landline's operations comply with all applicable FMCSA and FAA regulations, including safety and security policies, duty time requirements, and vehicle standards
Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations
Effectively communicate goals, opportunities and challenges to company leadership and external stakeholders
Adjust daily schedule for shift personnel to ensure optimal efficiency
Execute vehicle maintenance plan and schedule vehicle maintenance accordingly
Analyze operational data to identify trends, implement improvements, and deliver regular reports to leadership
Lead airport operations including badging, compliance, and secure-to-secure transfer responsibilities, ensuring adherence to airport authority and TSA standards
Lead overall budget, payroll, and cost control efforts for the region, maintaining alignment with financial targets
Represent the Landline brand and be an example of our customer-first principles
What We're Looking For:
Bachelor's degree in relevant field
7+ years of management experience in an operationally intensive, shift-based business. Previous transportation management experience is strongly preferred.
Proven success in a team environment
Strong analytical background with experience using data to drive decision-making and performance improvement
Experience overseeing payroll and labor costs across multiple operational teams, with responsibility for managing budgets and delivering results within financial constraints
Ability to regularly travel to operational locations in the Boston region and be available after hours and on weekends to respond to urgent operations challenges
Ability to prioritize tasks and manage multiple projects simultaneously
Well-developed leadership skills and the ability to motivate team members working toward a common goal
Positive attitude and strong work ethic
Excellent verbal and written communication skills
Ability to carry out safety-sensitive FAA Ground Security Coordinator functions when needed
Previous transportation management experience is preferred
All other duties as assigned
This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines.
Applicants must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements. Applicants must successfully complete TSA criminal background checks to qualify for access privileges to the airport Security Identification Display Area (SIDA)
Benefits:
Comprehensive benefits and PTO plan including medical, dental, vision, 401(k), disability, parental leave and Company-paid life insurance benefits for full-time employees
Flight benefit privileges with our airline partners
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Director of EHS & Transportation Operations [NL-14641]
Operations manager job in Boston, MA
Shirley Parsons is partnering with a leading environmental services company looking to add a Director of EHS & Transportation Services to their team. This person will be in charge of designing, executing, and overseeing initiatives and guidelines that promote a secure, healthy, and regulatory-compliant workplace across fixed work environments. This position will report directly to the Vice President of EHS and will oversee a team of environmental, health, and safety experts who work directly with business units and are strategically assigned across North America.
The Role:
Work closely with operations leaders to embed EHS&T priorities into workflows and decision frameworks.
Maintain adherence to environmental laws and reporting obligations at the federal, state, and local levels across all operations.
Create and execute EHS&T frameworks, guidelines, and initiatives customized for operational workflows and aligned with corporate objectives, compliance standards, and stakeholder expectations.
Manage and coach EHS&T field staff to promote development and continuous improvement.
The Candidate:
Bachelor's degree in Safety Management or Occupational Health and Safety preferred.
Comprehensive expertise in environmental laws, OSHA requirements, and transportation safety standards.
10+ years of safety experience and 5+ years in a managerial role.
CSP or CIH would be highly desirable for this position.
Ability to travel as required throughout multiple project locations across the United States.
Operations Manager
Operations manager job in Sutton, MA
We are working with a $30M commercial furniture manufacturer in the NE to help them find an Operations Manager to oversee an 80-person, 100,000sq ft plant. They are looking for a strong people leader to focus on quality and safety and to work in a trade-focused, low-tech manufacturing environment. It's the first shift, Mon-Fri, and the role reports directly to the CEO and owner of the company. Compensation is likely to land in the low to mid 100K range, predicated on background and experience!
What You'll Do
Oversee 80 individuals on the floor
Maintain safety and quality standards
Oversee productivity and overall efficiency
What You'll Need
5+ years of experience in a similar role
Supervisory experience preferred
Plant Manager-Beverage Manufacturer
Operations manager job in Ayer, MA
The Plant Manager is directly responsible for leading and driving all operational activities at the facility to ensure consistent levels of production excellence are achieved and sustained while developing a fully engaged and talented workforce. In this role, the Plant Manager will provide clear direction and leadership to the plant staff through goal setting, performance and metric reviews, action planning and Continuous Improvement execution. Collaborating with all cross-functional groups within the organization, this role must maintain a clear focus on the tactical and strategic plans of the facility and ensure that they are aligned with corporate goals and objectives.
essential functions, Job duties and responsibilities:
Manage and optimize the performance of the production, maintenance and continuous improvement teams and supervisors enhancing workflow efficiency.
Champion continuous improvement and embed operational excellence principles within manufacturing as the foundation of EPIC's culture.
Demonstrate adeptness in troubleshooting production challenges and facilitating effective resolutions.
Oversee the initiation of new production lines as well as the seamless operation of existing lines.
Foster a Safety First, Quality Always culture focused on operational excellence while developing direct reports.
Coach, manage and develop a high performing leadership team by setting high standards for selection, communicating, and delegation of key responsibilities.
Improve the capabilities of all plant personnel and develop a highly motivated workforce.
Lead facility to achieve Key Performance Indicators (KPIs) and use performance data to drive improvement and provide optimal production performance
Implement cost-effective control systems over capital assets, operating expenditures, and labor costs
Develop and execute upon a site capital plan, addressing both short-term and long-term opportunities
Control and minimize overtime labor costs, maintenance/repair costs, downtime and product re-work.
Optimize ingredient and packaging material usage to minimize scrap loss.
Identify and eliminate potential sources of food safety risk.
Effectively communicate urgent issues both internal and external to the management team as needed.
Identify issues quickly, develop action plans and coordinate team member activities, so that these issues are communicated upward, and dealt with quickly & effectively.
Identify root causes of issues and develop and implement corrective actions to prevent repeat problems.
Ensure accurate and timely communication across all departmental functions.
Support and comply with GMP's; understand and follow emergency action plan
Support food safety, quality, and legality.
Ensure the operation provides food-safe, quality products which meet or exceed all product specifications and regulatory requirements.
· Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, contracts and task assignments.
· Assist in all regulatory audits of manufacturing at the facility.
· Guide and develop processes/procedures related to Capital Equipment repair and refurbishment.
· Occasional travel as business needs demand.
· Other duties as assigned.
EDUCATION/EXPERIENCE DESIRED:
· College degree is preferred
· Minimum 7+ years of applicable manufacturing experience in high-speed beverage manufacturing plant or similar plant management/operations management role.
· Manufacturing experience with companies engaged in the manufacture of FDA regulated products.
· Proven success leading, managing and developing a staff.
· Strong interpersonal skills and ability to work with others in a positive and collaborative manner.
KEY SKILLS DESIRED:
· Leader, self-starter and team player.
· Excellent speaking, writing and listening skills.
· Proven ability to work in a fast-paced and high-demand environment.
· Ability to utilize MS Office applications, Outlook, Word, Excel.
PHYSICAL DEMANDS:
· Ability to work in an office and plant environment with exposure to noise, equipment, and machinery
· Ability to stand for long periods of time.
· Able to perform repetitive movements (e.g. twisting, gripping, lifting, bending, reaching)
WORK ENVIRONMENT:
The work environment's characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate to high.
· The environment can be wet, dry, hot, cold, sticky and dirty.
Executive Office and Operations Manager
Operations manager job in Boston, MA
Diverse and vibrant membership association of highly engaged philanthropic organizations and nonprofits that fosters collaboration, provides training, and connects funders to grantees to improve Massachusetts' overall philanthropy seeks an Executive Office and Operations Manager to play a pivotal role in supporting the CEO.
Hours/Schedule: FT, 40 hours/week, M-F, 9am -5pm ET
Benefits: Competitive benefits including health/dental/vision and 401 K. Additional benefits include HSA and PTO accrued based on tenure.
Job Type: Direct Hire
Location Requirements: Hybrid, 3 days/week onsite and 2 remote. Thursdays are mandatory in-office and the role is expected to align with the in-office schedule with CEO.
Rate: $70,000-$80,000/annually
Job Description: The Executive Office and Operations Manager to play a pivotal role in supporting the CEO in executing the organization's strategic vision and ensuring the efficient functioning of the organization's operations. This position requires executive leadership, operations management, human resources, and technology oversight expertise. The ideal candidate has 7+ years' experience, is a systems thinker who thrives in detail-oriented environments and enjoys creating solutions that streamline workflows and enhance organizational impact.
Responsibilities:
Chief Executive & Board Support: Oversee all elements of the CEO responsibility to sustain essential executive level relationships & reinforce strong workflows throughout the organization.
Activities include -
Calendar management for CEO, enabling her ability to prioritize key bodies of work while balancing competing requests for her time. This includes complex scheduling, creating agendas, preparing meeting materials, and other activities as relevant
Support Board of Directors related activities: arrange Board and Committee meetings, compile materials, handle meeting logistics, and record minutes
Coordinate members follow-up and engagement with CEO to maintain and enhance strong relationships with key partners
Support CEO's written communication and draft emails and messages to internal/external stakeholders
Support the CEO in implementing the organization's strategic vision, including managing the development and documentation of internal processes and procedures, ensuring consistency and alignment with organizational goals. Examples include -
Coordinate documentation and successful implementation of recent organizational assessment
Develop and maintain a platform-based organizational calendar and planning system (e.g., Asana, Monday) that ensures greater accountability and transparency across all function areas
Identify operational inefficiencies and address effective solutions in a timely manner
Serve as the primary point of contact for the organization's external IT provider to resolve technology issues promptly, provide staff support, and ensure smooth functioning of systems. This includes supporting the strengthening and streamlining of IT systems, ensuring better integration across all platforms.
Coordinate with lead staff the organization's website and CRM process, ensuring timely updates, accurate content, and streamlined user experiences for internal and external stakeholders.
Conduct regular assessments of operational workflows and recommend productivity and cost improvements.
Maintain a contract management system to track all vendor agreements, timelines, deliverables, and compliance documentation for consultants, grant recipients, and other contracts
Maintain core operations for personnel and physical office space, including:
Act as the liaison with office building management to address maintenance needs, security protocols, and operational concerns
Document and support hiring manager onboarding process for new hires, ensuring digital and physical workspaces are prepared prior to their start date
Collaborate with hiring managers to develop and implement recruiting, onboarding, and retention systems that align with organizational values and needs. Ensure personnel policies comply with federal and state regulations, updating the personnel manual as needed in coordination with the CEO. Coordinate with hiring manager to support all new hires ensuring organizational policies, procedures, and systems are addressed throughout the hiring process.
Oversee operational administrative activities: stock office supplies, conduct equipment maintenance, manage vendor relationships to ensure efficient procurement and fulfillment processes; oversee the collection and distribution of mail; ensure shared office spaces to maintain a clean, professional, and welcoming environment for staff and guests; coordinate logistics for meetings, including scheduling, material preparation, and setup of meeting spaces (outside of programming/events)
Qualifications:
Minimum 7 years' experience in operations & executive management or relevant field
Mastery with tech platforms, including Adobe Pro, Asana (or similar), Salesforce and others
Prior experience working closely with CEO/ED, executive leadership, and Board members
Time management skills to create timelines, meet deadlines, and problem-solve
Ability to prioritize responsibilities and effectively communicate those priorities “up” to organizational leadership
Ability to work collaboratively across organizational departments and teams
Strong written and oral communication skills
Ability to exercise discretion regarding confidential matters is essential
Analyzing data to develop business intelligence, preferred
Prior operations management experience in a nonprofit setting, preferred
FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs.
Global Safety and Security Center Operator
Operations manager job in Marlborough, MA
The Opportunity: Contribute To The Growth Of Your Career.
Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology.
3rd Shift Position (11pm-7am) 5 day schedule/7 day availability
The main duties to be completed within the role of GIS SOC Operator include but not limited to the following:
Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
Responsible for all control room operations, including CCTV review.
Ensure that all incidents are dealt with, logged and communicated in accordance with procedures
Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers
Support major incident command, control and crisis management and provide recommendations.
Knowledge of how to use security and fire alarm systems
Must be able to be contacted while on shift
Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs
Qualifications:
Bachelor's degree or 1-4 years of experience in lieu of degree
working experience with Incident Management and Change Management
Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
Troubleshooting experience
Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander
Accountability and Trust
Unquestionable integrity and ethic
Inventory & Operations Manager
Operations manager job in Weymouth Town, MA
Warehouse Operations Manager
Weymouth, MA | Full-Time | On-Site
DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth.
What You'll Do:
Oversee daily warehouse operations
Manage inventory accuracy and stock levels
Expedite order fulfillment process
Coordinate purchasing and supplier interactions
Handle shipping and receiving
Assist with local deliveries as needed
What We're Looking For:
Experience with fasteners, hardware, or MRO products (strong plus)
Background in warehouse operations, logistics, and inventory control
Strong organizational and time-management skills
Clear written and verbal communication
If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.
Assistant Operating Director
Operations manager job in Nashua, NH
Nashua, New Hampshire | Full-Time | Leadership Role | $57,500 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
Share on-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensure state-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
Bachelor's Degree preferred but not required, high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to work autonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver's license and auto insurance.
High proficiency with technology, especially Google Workspace.
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
Compensation & Benefits
$57,500 starting salary
Growth Bonuses
Medical, Dental, Vision benefits package.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You'll Love This Role
You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You'll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
**
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
Are you willing to participate in the on-call rotation? (i.e. answering calls after hours and over weekends)
Education:
Bachelor's (Preferred)
Experience:
Leadership: 2 years (Preferred)
Schedule management: 2 years (Preferred)
Hiring: 2 years (Preferred)
License/Certification:
Driver's License (Preferred)
Ability to Commute:
Nashua, New Hampshire
Work Location: In person
Vice President of Operations-Luxury Short Term Rentals
Operations manager job in Boston, MA
Job Title: Executive Vice President of Operations
Salary: $150,000-$165,000 + BONUS
Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo
About the Hospitality Company / The Opportunity:
Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector.
Responsibilities:
Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement.
Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets.
Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities.
Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally.
Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth.
Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets.
Preserve high guest experience standards and brand consistency across all properties and operational activities.
Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence.
Must-Have Skills:
10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations.
Proven experience designing and implementing operational systems in multi-market environments.
Strong expertise in P&L management, budget development, and rigorous cost control.
Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change.
Bachelor's degree required; MBA or equivalent leadership training strongly preferred.
Background in centralized purchasing, procurement, or supply chain management across diverse vendors.
Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders.
Willingness and ability to travel up to 25-30% nationally.
Nice-to-Have Skills:
Specific experience in luxury short-term rental or group hospitality operations.
Strong familiarity with both PropCo and OpCo business models and operations.
MBA or advanced degree in a relevant field.
Technological fluency, including experience with hospitality tech platforms and data-driven decision making.
Abscence of ego and a collaborative, team-focused leadership style.
Demonstrated ability to thrive in a fast-paced, scaling environment.
General Manager Operations
Operations manager job in Merrimack, NH
KBW Financial Staffing and Recruiting has partnered with a well-established construction services organization is seeking an experienced General Manager in the Merrimack County, New Hampshire area, to lead overall operations and support continued growth. This role is ideal for a hands-on leader comfortable operating across both field and office environments, with responsibility for operational performance, financial results, and team leadership.
Key Responsibilities
Provide visible, engaged leadership with a strong focus on safety, accountability, and execution
Oversee operational and financial performance, including budgeting and margin management
Guide project planning, estimating, scheduling, and overall delivery
Build, develop, and lead a collaborative management team
Drive process improvements across operations, project management, and administrative functions
Monitor project progress, costs, and timelines to improve efficiency and outcomes
Support contract administration, compliance, documentation, and close-out activities
Maintain effective communication with clients, partners, and internal stakeholders
Partner with ownership and leadership on short- and long-term business strategy
Promote the use of systems and technology to improve productivity
Qualifications
10+ years of leadership experience in construction or a similar operational environment
Prior responsibility for running a business unit or major operational function, including financial oversight
Demonstrated ability to lead teams and manage complex operations
Experience with infrastructure, state and local contract work preferred
Strong communication and relationship-building skills
Working knowledge of industry safety and regulatory standards is a plus
This is a senior leadership opportunity for someone looking to make a meaningful impact within a stable, growth-oriented organization.
Store Manager
Operations manager job in Braintree Town, MA
Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Boston, Massachusetts. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing.
Location: South Shore Plaza (Boston)
Salary: $70-85K (DOE)
Overview
Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards.
Upholding and enforcing all policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote culture and Code of Conduct through our 4 Principles.
Qualifications
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
If you are interested in and qualified for this role, please forward your resume today!
Antique Jewelry Store Manager
Operations manager job in Boston, MA
Join the Market Square Jewelers Team in Boston!
Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry.
About Market Square Jewelers
With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston.
The Role
As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement.
Key Responsibilities
Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals
Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation
Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry
Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic
Collaborate with company leadership to execute marketing and community engagement initiatives
Monitor store performance and implement strategies to improve efficiency, productivity, and profitability
Qualifications
2+ years of retail management experience (jewelry industry experience strongly preferred)
Operationally minded, with excellent organizational and leadership skills
Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused
Passion for jewelry, design, and personal style
Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment
Why You'll Love Working With Us
Be part of an established, family-owned business with a rich history and a loyal customer base
Work in a newly designed showroom in one of Boston's most charming neighborhoods
Lots of support through our network of 7 stores, while staying in a growth mindset
Competitive compensation and growth opportunities within a respected jewelry company
General Manager
Operations manager job in Boston, MA
Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.
What is "Live Más"?
Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Description - About the Job:
Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational
The Day-to-Day: Build People Capability
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:
Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily
transactions of 500-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Builds SMART action plans to resolve issues in their restaurant
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
Control Profit & Loss by following cash control/security procedures, maintaining inventory,
managing labor, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans
Minimum Requirements: Is This You?
High School minimum, University Degree Preferred
2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
Strong analytical/decision-making skills
Basic personal computer literacy
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Provides leadership and coaching for each employee in their restaurant
Demonstrated track record of workplace achievement in the selection, coaching and
development of managerial employees
Proven ability to drive customer satisfaction, financial performance and employee
satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!
We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity and believe all people can make a difference