Passenger service representative vs service representative

The differences between passenger service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a service representative. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a service representative are customer service, client service, and patients.

Passenger service representative vs service representative overview

	Passenger Service Representative	Service Representative
Yearly salary	$34,159	$33,692
Hourly rate	$16.42	$16.20
Growth rate	-4%	-4%
Number of jobs	112,545	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Passenger service representative vs service representative salary

Passenger service representatives and service representatives have different pay scales, as shown below.

	Passenger Service Representative	Service Representative
Average salary	$34,159	$33,692
Salary range	Between $27,000 And $42,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between passenger service representative and service representative education

There are a few differences between a passenger service representative and a service representative in terms of educational background:

	Passenger Service Representative	Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs service representative demographics

Here are the differences between passenger service representatives' and service representatives' demographics:

	Passenger Service Representative	Service Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and service representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Passenger service representative vs service representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Passenger Service Representative vs. similar jobs

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Office and Administrative Industry
Passenger Service Representative
Passenger Service Representative vs Service Representative

Updated January 8, 2025

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