Passenger service supervisor vs customer service supervisor

The differences between passenger service supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $38,034 average annual salary of a passenger service supervisor.

The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Passenger service supervisor vs customer service supervisor overview

	Passenger Service Supervisor	Customer Service Supervisor
Yearly salary	$38,034	$38,792
Hourly rate	$18.29	$18.65
Growth rate	-4%	-4%
Number of jobs	20,660	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a passenger service supervisor do?

A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Passenger service supervisor vs customer service supervisor salary

Passenger service supervisors and customer service supervisors have different pay scales, as shown below.

	Passenger Service Supervisor	Customer Service Supervisor
Average salary	$38,034	$38,792
Salary range	Between $30,000 And $47,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between passenger service supervisor and customer service supervisor education

There are a few differences between a passenger service supervisor and a customer service supervisor in terms of educational background:

	Passenger Service Supervisor	Customer Service Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Passenger service supervisor vs customer service supervisor demographics

Here are the differences between passenger service supervisors' and customer service supervisors' demographics:

	Passenger Service Supervisor	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between passenger service supervisor and customer service supervisor duties and responsibilities

Passenger service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
Fax confirmation of travel reservations to other administrative offices.
Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Passenger service supervisor vs customer service supervisor skills

Common passenger service supervisor skills

Safety Procedures, 16%
TSA, 14%
OSHA, 13%
Disciplinary Actions, 12%
Customer Satisfaction, 12%
Reservations, 11%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Passenger Service Supervisor
Passenger Service Supervisor vs Customer Service Supervisor

Updated January 8, 2025

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