Patient relations manager vs patient service representative

The differences between patient relations managers and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a patient service representative. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Patient relations manager vs patient service representative overview

	Patient Relations Manager	Patient Service Representative
Yearly salary	$43,633	$32,476
Hourly rate	$20.98	$15.61
Growth rate	-4%	-4%
Number of jobs	77,096	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Patient relations manager vs patient service representative salary

Patient relations managers and patient service representatives have different pay scales, as shown below.

	Patient Relations Manager	Patient Service Representative
Average salary	$43,633	$32,476
Salary range	Between $27,000 And $68,000	Between $27,000 And $38,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Vermont
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between patient relations manager and patient service representative education

There are a few differences between a patient relations manager and a patient service representative in terms of educational background:

	Patient Relations Manager	Patient Service Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs patient service representative demographics

Here are the differences between patient relations managers' and patient service representatives' demographics:

	Patient Relations Manager	Patient Service Representative
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations manager and patient service representative duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient relations manager vs patient service representative skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Patient Service Representative

Updated January 8, 2025

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