Patient relations manager vs registration specialist

The differences between patient relations managers and registration specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations manager and a registration specialist. Additionally, a patient relations manager has an average salary of $43,633, which is higher than the $30,422 average annual salary of a registration specialist.

The top three skills for a patient relations manager include patients, schedule appointments and patient care. The most important skills for a registration specialist are patients, customer service, and medical terminology.

Patient relations manager vs registration specialist overview

	Patient Relations Manager	Registration Specialist
Yearly salary	$43,633	$30,422
Hourly rate	$20.98	$14.63
Growth rate	-4%	-4%
Number of jobs	77,096	79,118
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 38%
Average age	40	40
Years of experience	4	4

What does a patient relations manager do?

Patient Relations Managers serve as the front desk personnel of offices or organizations. They handle the comments, questions, and any concerns associated with patients. It is their responsibility to manage patient relations as well as their complaint activity. Also, they ensure timely and thorough resolution of patient's concerns, complaints, and other issues.

What does a registration specialist do?

A registration specialist is responsible for managing patient information, including the verification of their insurance details and medical treatment schedules. Registration specialists assign admission rooms and processing payments for discharge. They also assist patients with the completion of medical forms by helping them fill-out papers with the most accurate information. A registration specialist performs administrative and clerical duties as needed, requiring them to have excellent data management skills to process information and provide the highest quality care services for the patients.

Patient relations manager vs registration specialist salary

Patient relations managers and registration specialists have different pay scales, as shown below.

	Patient Relations Manager	Registration Specialist
Average salary	$43,633	$30,422
Salary range	Between $27,000 And $68,000	Between $23,000 And $40,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Deloitte
Best paying industry	-	Health Care

Differences between patient relations manager and registration specialist education

There are a few differences between a patient relations manager and a registration specialist in terms of educational background:

	Patient Relations Manager	Registration Specialist
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations manager vs registration specialist demographics

Here are the differences between patient relations managers' and registration specialists' demographics:

	Patient Relations Manager	Registration Specialist
Average age	40	40
Gender ratio	Male, 20.8% Female, 79.2%	Male, 14.5% Female, 85.5%
Race ratio	Black or African American, 12.1% Unknown, 4.7% Hispanic or Latino, 22.3% Asian, 5.3% White, 55.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 5.1% Hispanic or Latino, 18.0% Asian, 6.0% White, 59.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations manager and registration specialist duties and responsibilities

Patient relations manager example responsibilities.

Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Lead interdisciplinary teams working on quality improvement initiatives and prepare for a JCAHO survey.
Provide excellent customer service in a medical institution and ensure all patients are well attend.
Oversee electronic medical records system and HIPPA compliance.
Maintain CMS and regulatory compliance with the grievance process.
Scan and file medical records in accordance with HIPAA protocols.

Registration specialist example responsibilities.

Attain and authenticate patient insurance information, counsel patients on changes in insurance policies, verify patient demographics.
Help patients through the registration and admitting processes and also contribute to the PBX department.
Input data entries for insurance billing; adding CPT codes and diagnosis from face sheets as patients arrive.
Act as hospital PBX operator.
Complete all charge entry, enter all CPT and ICD-9 codes for billing for multiple doctors each day.
Enter patient information and verify information according to HIPAA regulations.

Patient relations manager vs registration specialist skills

Common patient relations manager skills

Patients, 39%
Schedule Appointments, 14%
Patient Care, 11%
Patient Relations, 9%
Service Recovery, 2%
Patient Rights, 2%

Common registration specialist skills

Patients, 25%
Customer Service, 14%
Medical Terminology, 8%
Patient Registration, 5%
Insurance Verification, 4%
Data Entry, 4%

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Office and Administrative Industry
Patient Relations Manager
Patient Relations Manager vs Registration Specialist

Updated January 8, 2025

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