Patient relations representative vs office representative

The differences between patient relations representatives and office representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations representative, becoming an office representative takes usually requires 1-2 years. Additionally, a patient relations representative has an average salary of $32,856, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for a patient relations representative include patients, customer service and home health. The most important skills for an office representative are patients, customer service, and phone calls.

Patient relations representative vs office representative overview

	Patient Relations Representative	Office Representative
Yearly salary	$32,856	$32,535
Hourly rate	$15.80	$15.64
Growth rate	-4%	-5%
Number of jobs	98,099	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 47%
Average age	40	47
Years of experience	4	2

What does a patient relations representative do?

Public health officers assess the effectiveness of recommended risk reduction actions. The health officers focus on the overall health of communities instead of treating individual patients. These officers manage the work of staff members, statisticians, and doctors. They are responsible for developing tools to address behavioral causes of diseases, recognizing groups at threat for specific preventable diseases, and training medical teams about precautionary medicine problems. The qualifications of becoming public health administrators include efficiency and patience, stress management and problem resolution, and dependability and motivation.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Patient relations representative vs office representative salary

Patient relations representatives and office representatives have different pay scales, as shown below.

	Patient Relations Representative	Office Representative
Average salary	$32,856	$32,535
Salary range	Between $26,000 And $41,000	Between $23,000 And $45,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	Alaska	New York
Best paying company	UC Merced	Citi
Best paying industry	Health Care	Agriculture

Differences between patient relations representative and office representative education

There are a few differences between a patient relations representative and an office representative in terms of educational background:

	Patient Relations Representative	Office Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 47%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	Western Carolina University

Patient relations representative vs office representative demographics

Here are the differences between patient relations representatives' and office representatives' demographics:

	Patient Relations Representative	Office Representative
Average age	40	47
Gender ratio	Male, 18.0% Female, 82.0%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 5.7% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	6%

Differences between patient relations representative and office representative duties and responsibilities

Patient relations representative example responsibilities.

Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
Ensure patient's HIPAA regulations are being meet by hospital staff.
Conduct family interviews for financial aid, Medicaid or discounts to family income status.
Collect demographic information for new and establish patients and loads it into an automate registration/ scheduling system.
Register new patients and updates existing patient demographics by collecting detail patient information including personal and financial information.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Patient relations representative vs office representative skills

Common patient relations representative skills

Patients, 22%
Customer Service, 14%
Home Health, 11%
Patient Care, 9%
Medical Terminology, 9%
Patient Relations, 5%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Patient Relations Representative
Patient Relations Representative vs Office Representative

Updated January 8, 2025

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