Patient relations representative vs representative

The differences between patient relations representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations representative, becoming a representative takes usually requires 6-12 months. Additionally, a representative has an average salary of $36,023, which is higher than the $32,856 average annual salary of a patient relations representative.

The top three skills for a patient relations representative include patients, customer service and home health. The most important skills for a representative are cleanliness, patients, and customer issues.

Patient relations representative vs representative overview

	Patient Relations Representative	Representative
Yearly salary	$32,856	$36,023
Hourly rate	$15.80	$17.32
Growth rate	-4%	-4%
Number of jobs	98,099	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	4	12

What does a patient relations representative do?

Public health officers assess the effectiveness of recommended risk reduction actions. The health officers focus on the overall health of communities instead of treating individual patients. These officers manage the work of staff members, statisticians, and doctors. They are responsible for developing tools to address behavioral causes of diseases, recognizing groups at threat for specific preventable diseases, and training medical teams about precautionary medicine problems. The qualifications of becoming public health administrators include efficiency and patience, stress management and problem resolution, and dependability and motivation.

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Patient relations representative vs representative salary

Patient relations representatives and representatives have different pay scales, as shown below.

	Patient Relations Representative	Representative
Average salary	$32,856	$36,023
Salary range	Between $26,000 And $41,000	Between $23,000 And $55,000
Highest paying City	San Francisco, CA	Washington, DC
Highest paying state	Alaska	New York
Best paying company	UC Merced	Google
Best paying industry	Health Care	Transportation

Differences between patient relations representative and representative education

There are a few differences between a patient relations representative and a representative in terms of educational background:

	Patient Relations Representative	Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	-

Patient relations representative vs representative demographics

Here are the differences between patient relations representatives' and representatives' demographics:

	Patient Relations Representative	Representative
Average age	40	40
Gender ratio	Male, 18.0% Female, 82.0%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 5.7% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations representative and representative duties and responsibilities

Patient relations representative example responsibilities.

Assist with patient inquiries, release of information, while maintaining HIPAA regulation.
Ensure patient's HIPAA regulations are being meet by hospital staff.
Conduct family interviews for financial aid, Medicaid or discounts to family income status.
Collect demographic information for new and establish patients and loads it into an automate registration/ scheduling system.
Register new patients and updates existing patient demographics by collecting detail patient information including personal and financial information.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Patient relations representative vs representative skills

Common patient relations representative skills

Patients, 22%
Customer Service, 14%
Home Health, 11%
Patient Care, 9%
Medical Terminology, 9%
Patient Relations, 5%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Office and Administrative Industry
Patient Relations Representative
Patient Relations Representative vs Representative

Updated January 8, 2025

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