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Pc analyst vs support analyst

The differences between pc analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $55,215 average annual salary of a pc analyst.

The top three skills for a pc analyst include SCCM, desktop support and SQL. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Pc analyst vs support analyst overview

PC AnalystSupport Analyst
Yearly salary$55,215$75,989
Hourly rate$26.55$36.53
Growth rate10%10%
Number of jobs53,014107,039
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 62%
Average age4242
Years of experience22

Pc analyst vs support analyst salary

Pc analysts and support analysts have different pay scales, as shown below.

PC AnalystSupport Analyst
Average salary$55,215$75,989
Salary rangeBetween $40,000 And $75,000Between $50,000 And $114,000
Highest paying City-Jersey City, NJ
Highest paying state-New Jersey
Best paying company-The Citadel
Best paying industry-Finance

Differences between pc analyst and support analyst education

There are a few differences between a pc analyst and a support analyst in terms of educational background:

PC AnalystSupport Analyst
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 62%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Pc analyst vs support analyst demographics

Here are the differences between pc analysts' and support analysts' demographics:

PC AnalystSupport Analyst
Average age4242
Gender ratioMale, 79.4% Female, 20.6%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.9% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc analyst and support analyst duties and responsibilities

Pc analyst example responsibilities.

  • Used Microsoft SMS to manage software distribution and lookup hardware and software information.
  • Analyze and solve network issues using patch panels and switches, command line troubleshooting, and TCP/IP.
  • Install and configure Cisco Aironet VPN client.
  • Configure Cisco routers and switches for a major corporation.
  • Connect all user computers to network through TCP/IP, IPX.
  • Support VPN and remote users, LAN and wireless networks.
  • Show more

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Pc analyst vs support analyst skills

Common pc analyst skills
  • SCCM, 10%
  • Desktop Support, 7%
  • SQL, 5%
  • Customer Service, 5%
  • Computer System, 5%
  • Linux, 5%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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