Personal service representative vs call center representative

The differences between personal service representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a personal service representative and a call center representative. Additionally, a personal service representative has an average salary of $32,364, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a personal service representative include financial transactions, quality customer service and support services. The most important skills for a call center representative are strong customer service, customer service, and patients.

Personal service representative vs call center representative overview

	Personal Service Representative	Call Center Representative
Yearly salary	$32,364	$31,549
Hourly rate	$15.56	$15.17
Growth rate	-4%	-4%
Number of jobs	154,915	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 48%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Personal service representative vs call center representative salary

Personal service representatives and call center representatives have different pay scales, as shown below.

	Personal Service Representative	Call Center Representative
Average salary	$32,364	$31,549
Salary range	Between $25,000 And $40,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between personal service representative and call center representative education

There are a few differences between a personal service representative and a call center representative in terms of educational background:

	Personal Service Representative	Call Center Representative
Most common degree	Bachelor's Degree, 48%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Personal service representative vs call center representative demographics

Here are the differences between personal service representatives' and call center representatives' demographics:

	Personal Service Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 30.6% Female, 69.4%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.5% Unknown, 5.5% Hispanic or Latino, 18.5% Asian, 6.9% White, 55.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between personal service representative and call center representative duties and responsibilities

Personal service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Input and maintain ATM and debit cards within system.
Comply with HIPAA standards in all patient documentation and interactions
Handle complex inquires, resolve problems, gather information and troubleshoot problems.
Assist customers with routine online bank relate requests such, as inquiries regarding ATM and debit card usage and limits.
Assure all HIPAA guidelines are continuously being meet, while guaranteeing inquiries are being document according to government compliance standards.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Personal service representative vs call center representative skills

Common personal service representative skills

Financial Transactions, 45%
Quality Customer Service, 9%
Support Services, 3%
Community Resources, 3%
ACH, 3%
Workforce Solutions, 3%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Personal Service Representative
Personal Service Representative vs Call Center Representative

Updated January 8, 2025

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