Policy service coordinator vs customer service supervisor

The differences between policy service coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a policy service coordinator and a customer service supervisor. Additionally, a policy service coordinator has an average salary of $55,533, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a policy service coordinator include public policy, policy changes and fact sheets. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Policy service coordinator vs customer service supervisor overview

	Policy Service Coordinator	Customer Service Supervisor
Yearly salary	$55,533	$38,792
Hourly rate	$26.70	$18.65
Growth rate	18%	-4%
Number of jobs	33,663	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a policy service coordinator do?

A policy service coordinator is in charge of coordinating services to meet the clients' needs. Although the extent of their duties depends on their place or industry of employment, it typically includes conducting extensive research and analyses, gathering and analyzing data from various procedures and client feedback, coordinating with internal and external parties, and developing strategies to optimizes services. Moreover, a policy service coordinator evaluates the existing services and operations, determines the strengths and weaknesses, and implements solutions against problem areas.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Policy service coordinator vs customer service supervisor salary

Policy service coordinators and customer service supervisors have different pay scales, as shown below.

	Policy Service Coordinator	Customer Service Supervisor
Average salary	$55,533	$38,792
Salary range	Between $35,000 And $86,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between policy service coordinator and customer service supervisor education

There are a few differences between a policy service coordinator and a customer service supervisor in terms of educational background:

	Policy Service Coordinator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	Stanford University	California State University - Bakersfield

Policy service coordinator vs customer service supervisor demographics

Here are the differences between policy service coordinators' and customer service supervisors' demographics:

	Policy Service Coordinator	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 30.9% Female, 69.1%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between policy service coordinator and customer service supervisor duties and responsibilities

Policy service coordinator example responsibilities.

Improve on-line marketing by creating and managing on-line membership database, website, facebook page, and twitter account.
Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
Execute two grants surrounding healthcare policy.
Present OIG investigation process to ASPR management using PowerPoint.
Work with brokerage firms and clients to modify policies consistent with ING procedural guidelines.
Perform daily customer service for group payment, use ING systems to research discrepancies in payments.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Policy service coordinator vs customer service supervisor skills

Common policy service coordinator skills

Public Policy, 18%
Policy Changes, 15%
Fact Sheets, 9%
Policy Development, 9%
Policy Research, 7%
Policy Analysis, 6%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Policy Service Coordinator
Policy Service Coordinator vs Customer Service Supervisor

Updated January 8, 2025

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