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The differences between problem managers and implementation managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a problem manager and an implementation manager. Additionally, an implementation manager has an average salary of $90,790, which is higher than the $79,324 average annual salary of a problem manager.
The top three skills for a problem manager include infrastructure, RCA and identify trends. The most important skills for an implementation manager are project management, account management, and client relationships.
| Problem Manager | Implementation Manager | |
| Yearly salary | $79,324 | $90,790 |
| Hourly rate | $38.14 | $43.65 |
| Growth rate | 16% | 16% |
| Number of jobs | 75,250 | 136,883 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 71% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Problem Managers are responsible for managing a problem's lifecycle with the primary goal of either to minimize an incident's impact or to prevent an incident from happening. Their duties include undertaking problem registrations, performing problem prioritizations, conducting problem investigation, and implementing problem control. Besides that, they are involved in coordinating error reviews, managing problem closures as well as carry out root cause analysis in problem identifications. Problem managers also produce incident reports, execute preventative actions, and create a feedback loop to find correlations and causations of problems that occurred.
An implementation manager specializes in introducing new systems, networks, and processes to the entire company workforce. Typically, their responsibilities revolve around overseeing the implementation team to ensure that everything is running smoothly, devising action and work plans, coordinating with different departments, monitoring requisitions and information materials, and verifying their accuracy. An implementation manager may also address issues and concerns, providing technical support when necessary. Furthermore, it is essential to lead and encourage the team, all while adhering to the company's policies and regulations.
Problem managers and implementation managers have different pay scales, as shown below.
| Problem Manager | Implementation Manager | |
| Average salary | $79,324 | $90,790 |
| Salary range | Between $53,000 And $116,000 | Between $64,000 And $126,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Levi Strauss & Co. |
| Best paying industry | - | - |
There are a few differences between a problem manager and an implementation manager in terms of educational background:
| Problem Manager | Implementation Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between problem managers' and implementation managers' demographics:
| Problem Manager | Implementation Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 59.0% Female, 41.0% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 13.2% White, 64.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 12.7% White, 65.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |