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The differences between problem managers and information technology systems managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a problem manager and an information technology systems manager. Additionally, an information technology systems manager has an average salary of $130,526, which is higher than the $79,324 average annual salary of a problem manager.
The top three skills for a problem manager include infrastructure, RCA and identify trends. The most important skills for an information technology systems manager are customer service, project management, and network infrastructure.
| Problem Manager | Information Technology Systems Manager | |
| Yearly salary | $79,324 | $130,526 |
| Hourly rate | $38.14 | $62.75 |
| Growth rate | 16% | 16% |
| Number of jobs | 75,250 | 156,656 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Problem Managers are responsible for managing a problem's lifecycle with the primary goal of either to minimize an incident's impact or to prevent an incident from happening. Their duties include undertaking problem registrations, performing problem prioritizations, conducting problem investigation, and implementing problem control. Besides that, they are involved in coordinating error reviews, managing problem closures as well as carry out root cause analysis in problem identifications. Problem managers also produce incident reports, execute preventative actions, and create a feedback loop to find correlations and causations of problems that occurred.
An information technology systems manager is responsible for monitoring the efficiency and optimal performance of the organization's technology systems. Information technology systems managers ensure the safety and security of all the network systems, developing standard operating procedures to avoid unauthorized access and suspicious activities. They also identify technical opportunities to improve network infrastructures and technology solutions. An information technology systems manager must have excellent knowledge of the technology industry, as well as a strong command of programming languages and system codes to design configuration and maintain the stability of systems.
Problem managers and information technology systems managers have different pay scales, as shown below.
| Problem Manager | Information Technology Systems Manager | |
| Average salary | $79,324 | $130,526 |
| Salary range | Between $53,000 And $116,000 | Between $95,000 And $178,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Southern California Edison |
| Best paying industry | - | Hospitality |
There are a few differences between a problem manager and an information technology systems manager in terms of educational background:
| Problem Manager | Information Technology Systems Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 64% |
| Most common major | Business | Computer Science |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between problem managers' and information technology systems managers' demographics:
| Problem Manager | Information Technology Systems Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 86.5% Female, 13.5% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 13.2% White, 64.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |