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The differences between problem managers and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a problem manager and an information technology technical services manager. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $79,324 average annual salary of a problem manager.
The top three skills for a problem manager include infrastructure, RCA and identify trends. The most important skills for an information technology technical services manager are project management, ITIL, and service management.
| Problem Manager | Information Technology Technical Services Manager | |
| Yearly salary | $79,324 | $114,021 |
| Hourly rate | $38.14 | $54.82 |
| Growth rate | 16% | 16% |
| Number of jobs | 75,250 | 209,334 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Problem Managers are responsible for managing a problem's lifecycle with the primary goal of either to minimize an incident's impact or to prevent an incident from happening. Their duties include undertaking problem registrations, performing problem prioritizations, conducting problem investigation, and implementing problem control. Besides that, they are involved in coordinating error reviews, managing problem closures as well as carry out root cause analysis in problem identifications. Problem managers also produce incident reports, execute preventative actions, and create a feedback loop to find correlations and causations of problems that occurred.
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Problem managers and information technology technical services managers have different pay scales, as shown below.
| Problem Manager | Information Technology Technical Services Manager | |
| Average salary | $79,324 | $114,021 |
| Salary range | Between $53,000 And $116,000 | Between $86,000 And $150,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Mayo Clinic |
| Best paying industry | - | Finance |
There are a few differences between a problem manager and an information technology technical services manager in terms of educational background:
| Problem Manager | Information Technology Technical Services Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between problem managers' and information technology technical services managers' demographics:
| Problem Manager | Information Technology Technical Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 81.6% Female, 18.4% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 13.2% White, 64.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |