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The differences between problem managers and senior information technology managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a problem manager and a senior information technology manager. Additionally, a senior information technology manager has an average salary of $133,138, which is higher than the $79,324 average annual salary of a problem manager.
The top three skills for a problem manager include infrastructure, RCA and identify trends. The most important skills for a senior information technology manager are project management, cloud, and architecture.
| Problem Manager | Senior Information Technology Manager | |
| Yearly salary | $79,324 | $133,138 |
| Hourly rate | $38.14 | $64.01 |
| Growth rate | 16% | 16% |
| Number of jobs | 75,250 | 187,930 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Problem Managers are responsible for managing a problem's lifecycle with the primary goal of either to minimize an incident's impact or to prevent an incident from happening. Their duties include undertaking problem registrations, performing problem prioritizations, conducting problem investigation, and implementing problem control. Besides that, they are involved in coordinating error reviews, managing problem closures as well as carry out root cause analysis in problem identifications. Problem managers also produce incident reports, execute preventative actions, and create a feedback loop to find correlations and causations of problems that occurred.
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
Problem managers and senior information technology managers have different pay scales, as shown below.
| Problem Manager | Senior Information Technology Manager | |
| Average salary | $79,324 | $133,138 |
| Salary range | Between $53,000 And $116,000 | Between $98,000 And $179,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Netflix |
| Best paying industry | - | Professional |
There are a few differences between a problem manager and a senior information technology manager in terms of educational background:
| Problem Manager | Senior Information Technology Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between problem managers' and senior information technology managers' demographics:
| Problem Manager | Senior Information Technology Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 81.8% Female, 18.2% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 13.2% White, 64.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 14.6% White, 63.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |