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The differences between problem managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a problem manager and a service delivery manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $79,324 average annual salary of a problem manager.
The top three skills for a problem manager include infrastructure, RCA and identify trends. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Problem Manager | Service Delivery Manager | |
| Yearly salary | $79,324 | $102,213 |
| Hourly rate | $38.14 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 75,250 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Problem Managers are responsible for managing a problem's lifecycle with the primary goal of either to minimize an incident's impact or to prevent an incident from happening. Their duties include undertaking problem registrations, performing problem prioritizations, conducting problem investigation, and implementing problem control. Besides that, they are involved in coordinating error reviews, managing problem closures as well as carry out root cause analysis in problem identifications. Problem managers also produce incident reports, execute preventative actions, and create a feedback loop to find correlations and causations of problems that occurred.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Problem managers and service delivery managers have different pay scales, as shown below.
| Problem Manager | Service Delivery Manager | |
| Average salary | $79,324 | $102,213 |
| Salary range | Between $53,000 And $116,000 | Between $74,000 And $140,000 |
| Highest paying City | - | Stamford, CT |
| Highest paying state | - | Connecticut |
| Best paying company | - | McKinsey & Company Inc |
| Best paying industry | - | Finance |
There are a few differences between a problem manager and a service delivery manager in terms of educational background:
| Problem Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between problem managers' and service delivery managers' demographics:
| Problem Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 13.2% White, 64.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |