Process consultant vs service consultant

The differences between process consultants and service consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a process consultant, becoming a service consultant takes usually requires 6-12 months. Additionally, a process consultant has an average salary of $83,794, which is higher than the $69,197 average annual salary of a service consultant.

The top three skills for a process consultant include process improvement, metrics and business process. The most important skills for a service consultant are customer service, client facing, and financial services.

Process consultant vs service consultant overview

	Process Consultant	Service Consultant
Yearly salary	$83,794	$69,197
Hourly rate	$40.29	$33.27
Growth rate	11%	-4%
Number of jobs	83,879	140,274
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 60%
Average age	44	40
Years of experience	4	12

What does a process consultant do?

A process consultant is responsible for evaluating business processes to ensure that the operational procedures meet internal regulations and protocols. Process consultants identify areas of improvement and recommend business solutions to achieve long-term goals and objectives and determine strategies to meet client demands. They also develop necessary plans for employees' training and programs to maximize their efficiency and productivity on business operations. A process consultant must have excellent communication and critical-thinking skills, especially in assessing project data and present solutions to senior management.

What does a service consultant do?

A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.

Process consultant vs service consultant salary

Process consultants and service consultants have different pay scales, as shown below.

	Process Consultant	Service Consultant
Average salary	$83,794	$69,197
Salary range	Between $61,000 And $114,000	Between $41,000 And $115,000
Highest paying City	Edison, NJ	Baltimore, MD
Highest paying state	Maryland	Wisconsin
Best paying company	Slalom	Apple
Best paying industry	Finance	-

Differences between process consultant and service consultant education

There are a few differences between a process consultant and a service consultant in terms of educational background:

	Process Consultant	Service Consultant
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	Northwestern University	-

Process consultant vs service consultant demographics

Here are the differences between process consultants' and service consultants' demographics:

	Process Consultant	Service Consultant
Average age	44	40
Gender ratio	Male, 66.5% Female, 33.5%	Male, 57.7% Female, 42.3%
Race ratio	Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2%	Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	7%

Differences between process consultant and service consultant duties and responsibilities

Process consultant example responsibilities.

Provide daily office support and assist in managing payroll, accounts/aging accounts receivable, review insurance denials and balance payments.
Use SharePoint to maintain student and course inventory.
Document current end-to-end compensation processes using Visio process flow charts.
Utilize SharePoint to gather requirements and functionalities and generate functional specification documentation.
Define and document a new application architecture which load client databases with properly format data using in-house develop Java ETL applications.
Redesign classroom safety/quality awareness course for pharmaceutical manufacturing facility as an elearning course.

Service consultant example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Provide training and guidance for new CSR's and AE's.
Implement the Citrix CSR internship certification and fast track training program.
Operate a POS system for cash, check, and credit card transactions.
Interview executives, research CRM best practices, and create an inventory of CRM capabilities.
Align CRM best practices to the client's strategic objectives and identify metrics for success.

Process consultant vs service consultant skills

Common process consultant skills

Process Improvement, 14%
Metrics, 12%
Business Process, 12%
Continuous Improvement, 6%
Sigma, 5%
Lean Six Sigma, 5%

Common service consultant skills

Customer Service, 18%
Client Facing, 6%
Financial Services, 6%
Project Management, 6%
Excellent Interpersonal, 5%
Customer Satisfaction, 4%

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Process Consultant
Process Consultant vs Service Consultant

Updated January 8, 2025

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