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The differences between production supports and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and an administrative technical support. Additionally, a production support has an average salary of $49,480, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Production Support | Administrative Technical Support | |
| Yearly salary | $49,480 | $46,753 |
| Hourly rate | $23.79 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Production supports and administrative technical supports have different pay scales, as shown below.
| Production Support | Administrative Technical Support | |
| Average salary | $49,480 | $46,753 |
| Salary range | Between $26,000 And $92,000 | Between $29,000 And $75,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Bloomberg | AIG |
| Best paying industry | - | - |
There are a few differences between a production support and an administrative technical support in terms of educational background:
| Production Support | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between production supports' and administrative technical supports' demographics:
| Production Support | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |