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The differences between production supports and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $49,480 average annual salary of a production support.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Production Support | Customer Support Analyst | |
| Yearly salary | $49,480 | $65,147 |
| Hourly rate | $23.79 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Production supports and customer support analysts have different pay scales, as shown below.
| Production Support | Customer Support Analyst | |
| Average salary | $49,480 | $65,147 |
| Salary range | Between $26,000 And $92,000 | Between $42,000 And $99,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Bloomberg | SAP |
| Best paying industry | - | Technology |
There are a few differences between a production support and a customer support analyst in terms of educational background:
| Production Support | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production supports' and customer support analysts' demographics:
| Production Support | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |