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Production support vs devops engineer

The differences between production supports and devops engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a production support, becoming a devops engineer takes usually requires 2-4 years. Additionally, a devops engineer has an average salary of $104,019, which is higher than the $49,480 average annual salary of a production support.

The top three skills for a production support include java, unix and troubleshoot. The most important skills for a devops engineer are python, docker, and java.

Production support vs devops engineer overview

Production SupportDevops Engineer
Yearly salary$49,480$104,019
Hourly rate$23.79$50.01
Growth rate10%21%
Number of jobs117,902257,025
Job satisfaction-5
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 75%
Average age4239
Years of experience24

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

What does a devops engineer do?

DevOps engineers are practitioners of DevOps, a software development strategy that aims to bridge the gap between computer software development and information technology (IT) operations. They work closely with computer software developers and other IT staff to manage code deployments and releases. Their duties include overseeing the IT infrastructure supporting software code in different environments, choosing a suitable deployment model, and directing testing protocol needed to validate releases. Other tasks they may likely perform include preparing test data, analyzing results, and troubleshooting issues and problems.

Production support vs devops engineer salary

Production supports and devops engineers have different pay scales, as shown below.

Production SupportDevops Engineer
Average salary$49,480$104,019
Salary rangeBetween $26,000 And $92,000Between $80,000 And $135,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateNew JerseyCalifornia
Best paying companyBloombergThe Citadel
Best paying industry-Start-up

Differences between production support and devops engineer education

There are a few differences between a production support and a devops engineer in terms of educational background:

Production SupportDevops Engineer
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 75%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Production support vs devops engineer demographics

Here are the differences between production supports' and devops engineers' demographics:

Production SupportDevops Engineer
Average age4239
Gender ratioMale, 64.8% Female, 35.2%Male, 86.2% Female, 13.8%
Race ratioBlack or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 4.6% Unknown, 4.9% Hispanic or Latino, 8.4% Asian, 29.8% White, 52.2% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between production support and devops engineer duties and responsibilities

Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
  • Show more

Devops engineer example responsibilities.

  • Develop ant scripts to manage VisualStudio project builds.
  • Perform daily builds for managing the system test and UAT environments.
  • Design IP plans, LAN connectivity and manage engineers during acceptance testing.
  • Manage and maintain corporate own domains and corresponding DNS zones and records.
  • Communicate these needs to the leads and maintain the integrity of the data in the TFS.
  • Manage the application, server configurations and automate the deployments of application to the IBM WebSphere application server.
  • Show more

Production support vs devops engineer skills

Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%
Common devops engineer skills
  • Python, 9%
  • Docker, 5%
  • Java, 5%
  • Infrastructure, 5%
  • Jenkins, 5%
  • GIT, 5%

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