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The differences between production supports and incident managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a production support, becoming an incident manager takes usually requires More than 10 years. Additionally, an incident manager has an average salary of $87,053, which is higher than the $49,480 average annual salary of a production support.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for an incident manager are incident response, infrastructure, and ITIL.
| Production Support | Incident Manager | |
| Yearly salary | $49,480 | $87,053 |
| Hourly rate | $23.79 | $41.85 |
| Growth rate | 10% | 2% |
| Number of jobs | 117,902 | 22,181 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 60% |
| Average age | 42 | 48 |
| Years of experience | 2 | - |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
As the name entails, the job of an incident manager revolves around the incident management process. Your duties and responsibilities may vary depending on the sector, but typically include defining the process on how your team should work with handling incidents, keeping a report of incidents, logging all service request and incident details. Additionally, you will be responsible for investigating all service requests and incidents and identifying, scheduling, and performing incident reviews. As an incident manager, it also your responsibility to guide the incident process analysts and coordinators.
Production supports and incident managers have different pay scales, as shown below.
| Production Support | Incident Manager | |
| Average salary | $49,480 | $87,053 |
| Salary range | Between $26,000 And $92,000 | Between $63,000 And $119,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Bloomberg | Airbnb |
| Best paying industry | - | Finance |
There are a few differences between a production support and an incident manager in terms of educational background:
| Production Support | Incident Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Michigan - Ann Arbor |
Here are the differences between production supports' and incident managers' demographics:
| Production Support | Incident Manager | |
| Average age | 42 | 48 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 3.1% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 13.3% White, 69.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 9% |