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Production support vs information technology specialist

The differences between production supports and information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and an information technology specialist. Additionally, an information technology specialist has an average salary of $81,241, which is higher than the $49,480 average annual salary of a production support.

The top three skills for a production support include java, unix and troubleshoot. The most important skills for an information technology specialist are customer service, troubleshoot, and computer system.

Production support vs information technology specialist overview

Production SupportInformation Technology Specialist
Yearly salary$49,480$81,241
Hourly rate$23.79$39.06
Growth rate10%10%
Number of jobs117,902122,519
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 57%
Average age4242
Years of experience22

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

What does an information technology specialist do?

An Information Technology Specialist, also known as a Computer Professional or IT Specialist, is responsible for the computer support of an establishment or individual. Most of the duties require extensive and proactive knowledge of Information Technology, such as in the aspects of network and systems administration, security and information, hardware and software management, troubleshooting, and more. The tasks of an IT Specialist are diverse. It is not limited to installation or activation, as it also involves monitoring, management, and analyzation.

Production support vs information technology specialist salary

Production supports and information technology specialists have different pay scales, as shown below.

Production SupportInformation Technology Specialist
Average salary$49,480$81,241
Salary rangeBetween $26,000 And $92,000Between $58,000 And $113,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateNew JerseyCalifornia
Best paying companyBloombergGoogle
Best paying industry-Technology

Differences between production support and information technology specialist education

There are a few differences between a production support and an information technology specialist in terms of educational background:

Production SupportInformation Technology Specialist
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 57%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Production support vs information technology specialist demographics

Here are the differences between production supports' and information technology specialists' demographics:

Production SupportInformation Technology Specialist
Average age4242
Gender ratioMale, 64.8% Female, 35.2%Male, 77.8% Female, 22.2%
Race ratioBlack or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support and information technology specialist duties and responsibilities

Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
  • Show more

Information technology specialist example responsibilities.

  • Manage VmWare servers across the network to include patches, upgrades, move and cloning.
  • Manage devices by configuring network topology and making DNS records updates/creation.
  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Perform second tier help desk support for U.S. Treasury web-base financial management system.
  • Learned Linux troubleshooting as well as basic HTML, CSS as well as learning the very base of SQL and PHP.
  • Assist with data cabling, setting up router, switches, WAP systems on LAN.
  • Show more

Production support vs information technology specialist skills

Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%
Common information technology specialist skills
  • Customer Service, 24%
  • Troubleshoot, 10%
  • Computer System, 7%
  • Database, 5%
  • DOD, 5%
  • System Software, 4%

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