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Production support vs software engineer

The differences between production supports and software engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a production support, becoming a software engineer takes usually requires 2-4 years. Additionally, a software engineer has an average salary of $100,260, which is higher than the $49,480 average annual salary of a production support.

The top three skills for a production support include java, unix and troubleshoot. The most important skills for a software engineer are java, python, and software development.

Production support vs software engineer overview

Production SupportSoftware Engineer
Yearly salary$49,480$100,260
Hourly rate$23.79$48.20
Growth rate10%21%
Number of jobs117,902339,938
Job satisfaction-3.5
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 73%
Average age4239
Years of experience24

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

What does a software engineer do?

A software engineer is a computer science professional who is responsible for the development of information systems, designing and building computer systems software and applications software. They often prefer to call themselves as a software developer or computer programmer. They have substantial knowledge of programming languages, software development, and computer operating systems, and other technologies. They use these to turn a plan into a final output. They can create a design, test, and develop software based on the needs of their clients.

Production support vs software engineer salary

Production supports and software engineers have different pay scales, as shown below.

Production SupportSoftware Engineer
Average salary$49,480$100,260
Salary rangeBetween $26,000 And $92,000Between $73,000 And $136,000
Highest paying CityNew York, NYSan Bruno, CA
Highest paying stateNew JerseyCalifornia
Best paying companyBloombergThe Citadel
Best paying industry-Start-up

Differences between production support and software engineer education

There are a few differences between a production support and a software engineer in terms of educational background:

Production SupportSoftware Engineer
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 73%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityHarvard University

Production support vs software engineer demographics

Here are the differences between production supports' and software engineers' demographics:

Production SupportSoftware Engineer
Average age4239
Gender ratioMale, 64.8% Female, 35.2%Male, 78.0% Female, 22.0%
Race ratioBlack or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 4.4% Unknown, 4.8% Hispanic or Latino, 8.1% Asian, 34.0% White, 48.5% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between production support and software engineer duties and responsibilities

Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
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Software engineer example responsibilities.

  • Manage product releases, solve software bugs in a client/server environment, write UNIX shell scripts to manage development environments.
  • Manage responsive UI design, implementing complex, dynamic functionality.
  • Define continuous integration process and configure Jenkins build server to manage it.
  • Develop a python serial communication program to automate test procedures and verify proper operation.
  • Manage website/software/mobile applications by generating full scope requirements base upon PMI / SDLC guidance.
  • Contribute to implementing microservices used to manage entities and maintain a synchronize state between supplier and distributor.
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Production support vs software engineer skills

Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%
Common software engineer skills
  • Java, 15%
  • Python, 9%
  • Software Development, 6%
  • Database, 3%
  • GIT, 3%
  • Object Oriented Programming, 3%

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