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Production support vs specialist

The differences between production supports and specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a specialist. Additionally, a specialist has an average salary of $58,013, which is higher than the $49,480 average annual salary of a production support.

The top three skills for a production support include java, unix and troubleshoot. The most important skills for a specialist are patients, customer service, and work ethic.

Production support vs specialist overview

Production SupportSpecialist
Yearly salary$49,480$58,013
Hourly rate$23.79$27.89
Growth rate10%10%
Number of jobs117,902358,433
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 49%
Average age4242
Years of experience22

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

What does a specialist do?

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

Production support vs specialist salary

Production supports and specialists have different pay scales, as shown below.

Production SupportSpecialist
Average salary$49,480$58,013
Salary rangeBetween $26,000 And $92,000Between $32,000 And $104,000
Highest paying CityNew York, NYJersey City, NJ
Highest paying stateNew JerseyNew Jersey
Best paying companyBloombergThe Citadel
Best paying industry--

Differences between production support and specialist education

There are a few differences between a production support and a specialist in terms of educational background:

Production SupportSpecialist
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Production support vs specialist demographics

Here are the differences between production supports' and specialists' demographics:

Production SupportSpecialist
Average age4242
Gender ratioMale, 64.8% Female, 35.2%Male, 47.5% Female, 52.5%
Race ratioBlack or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support and specialist duties and responsibilities

Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
  • Show more

Specialist example responsibilities.

  • Create, manage, and assist users with SharePoint sites.
  • Manage an on-site IRB and company good clinical practice (GCP) inspection.
  • Manage SharePoint sites by creating, editing, and customizing company sites, libraries and security.
  • Manage the building of accounts, assigning of static IP's, and scheduling of business class installations.
  • Convert servers from UNIX to Linux, all hardware diagnostics and repair including printers/plotters/desktops etc.
  • Follow safety procedures such as maintenance of all equipment (Telxon scanners, terminals and ladders).
  • Show more

Production support vs specialist skills

Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%
Common specialist skills
  • Patients, 15%
  • Customer Service, 11%
  • Work Ethic, 5%
  • Patient Care, 4%
  • Exceptional Client, 4%
  • Troubleshoot, 4%

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