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The differences between production supports and support associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a support associate. Additionally, a production support has an average salary of $49,480, which is higher than the $47,039 average annual salary of a support associate.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for a support associate are sales floor, computer system, and POS.
| Production Support | Support Associate | |
| Yearly salary | $49,480 | $47,039 |
| Hourly rate | $23.79 | $22.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 100,892 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
Production supports and support associates have different pay scales, as shown below.
| Production Support | Support Associate | |
| Average salary | $49,480 | $47,039 |
| Salary range | Between $26,000 And $92,000 | Between $26,000 And $83,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Bloomberg | Apollo Global Management |
| Best paying industry | - | - |
There are a few differences between a production support and a support associate in terms of educational background:
| Production Support | Support Associate | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between production supports' and support associates' demographics:
| Production Support | Support Associate | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 36.7% Female, 63.3% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |