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The differences between production supports and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a support specialist. Additionally, a production support has an average salary of $49,480, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for a support specialist are customer service, patients, and mental health.
| Production Support | Support Specialist | |
| Yearly salary | $49,480 | $40,782 |
| Hourly rate | $23.79 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Production supports and support specialists have different pay scales, as shown below.
| Production Support | Support Specialist | |
| Average salary | $49,480 | $40,782 |
| Salary range | Between $26,000 And $92,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Bloomberg | Microsoft |
| Best paying industry | - | Technology |
There are a few differences between a production support and a support specialist in terms of educational background:
| Production Support | Support Specialist | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production supports' and support specialists' demographics:
| Production Support | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |