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Production support vs technical assistant

The differences between production supports and technical assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a technical assistant. Additionally, a production support has an average salary of $49,480, which is higher than the $34,159 average annual salary of a technical assistant.

The top three skills for a production support include java, unix and troubleshoot. The most important skills for a technical assistant are patients, customer service, and patient care.

Production support vs technical assistant overview

Production SupportTechnical Assistant
Yearly salary$49,480$34,159
Hourly rate$23.79$16.42
Growth rate10%10%
Number of jobs117,90273,750
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 53%
Average age4242
Years of experience22

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

What does a technical assistant do?

A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.

Production support vs technical assistant salary

Production supports and technical assistants have different pay scales, as shown below.

Production SupportTechnical Assistant
Average salary$49,480$34,159
Salary rangeBetween $26,000 And $92,000Between $22,000 And $51,000
Highest paying CityNew York, NYBoston, MA
Highest paying stateNew JerseyMassachusetts
Best paying companyBloombergThe American Musical and Dramatic Academy
Best paying industry-Insurance

Differences between production support and technical assistant education

There are a few differences between a production support and a technical assistant in terms of educational background:

Production SupportTechnical Assistant
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Production support vs technical assistant demographics

Here are the differences between production supports' and technical assistants' demographics:

Production SupportTechnical Assistant
Average age4242
Gender ratioMale, 64.8% Female, 35.2%Male, 54.8% Female, 45.2%
Race ratioBlack or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support and technical assistant duties and responsibilities

Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
  • Show more

Technical assistant example responsibilities.

  • Create and manage original MARC records from OCLC database including verification, editing and updating of data and shelf list.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Input service reports into AS400 using 10 key.
  • Assist with ambulation, transfer from bed to chair and CPR certify.
  • Work involve development in PHP with back end as MYSQL server database.
  • Operate heat sealers, centrifuges, sterile docking equipment, and irradiation unit.
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Production support vs technical assistant skills

Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%
Common technical assistant skills
  • Patients, 23%
  • Customer Service, 12%
  • Patient Care, 11%
  • Technical Assistance, 6%
  • Lab Equipment, 5%
  • Phlebotomy, 4%

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