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Production support vs trainee

The differences between production supports and trainees can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a trainee. Additionally, a production support has an average salary of $49,480, which is higher than the $39,185 average annual salary of a trainee.

The top three skills for a production support include java, unix and troubleshoot. The most important skills for a trainee are customer service, CDL, and training programs.

Production support vs trainee overview

Production SupportTrainee
Yearly salary$49,480$39,185
Hourly rate$23.79$18.84
Growth rate10%5%
Number of jobs117,90251,490
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 56%
Average age4243
Years of experience22

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

What does a trainee do?

Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress. A trainee should be a team player, a fast learner, and the ability to handle constructive criticisms for improvement.

Production support vs trainee salary

Production supports and trainees have different pay scales, as shown below.

Production SupportTrainee
Average salary$49,480$39,185
Salary rangeBetween $26,000 And $92,000Between $27,000 And $55,000
Highest paying CityNew York, NYRichmond, CA
Highest paying stateNew JerseyHawaii
Best paying companyBloombergClifford Chance
Best paying industry-Finance

Differences between production support and trainee education

There are a few differences between a production support and a trainee in terms of educational background:

Production SupportTrainee
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Production support vs trainee demographics

Here are the differences between production supports' and trainees' demographics:

Production SupportTrainee
Average age4243
Gender ratioMale, 64.8% Female, 35.2%Male, 56.4% Female, 43.6%
Race ratioBlack or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.8% White, 61.4% American Indian and Alaska Native, 0.3%
LGBT Percentage11%9%

Differences between production support and trainee duties and responsibilities

Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
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Trainee example responsibilities.

  • Establish and manage Microsoft SharePoint services to servers to achieve higher productivity for each project.
  • Design scripts to automate the build of developer, QA, and production servers.
  • Accomplish the experiments on PCB layout, core circuit board of hardware via PCB manufacturing.
  • Maintain BOM (bill of materials) and manage the team in maintaining coordination between the customer requirements.
  • Involve using HTML, CSS, PHP, bootstrap, and Jquery throughout the work.
  • Assist in the creation of a python base ArcGIS profile elevation script tool.
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Production support vs trainee skills

Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%
Common trainee skills
  • Customer Service, 22%
  • CDL, 9%
  • Training Programs, 9%
  • Work Ethic, 7%
  • Basic Math, 6%
  • Math, 5%

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